Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports

CGK-NRT-CGK with A332 aircraft. Clean cabin throughout the flight, good meals, plenty choices of drinks, and the flawless service from the cabin crew. Definitely will fly them again.

Business class to Bali from Sydney. Excellent flight from check-in to arrival. Qantas lounge used prior to departure. Travel on 330-200 aircraft which had lie flat seats. Good leg room. Meals ok, although small meals, felt full after the lunch service - ice cream prior to arrival. Ok selection of movies on this flight. Inflight immigration service made the arrival process into Bali a smoother process. Was able to purchase $25 Visa at Sydney check in counter, all I had to do was pick up my bag, which arrived after the surfboards and other large items of luggage. Will fly them again soon to Amsterdam as fares are good price in all classes, and service outstanding.

Jakarta-Shanghai-Jakarta. Airbus 330-200. First leg CGK-PVG in Business Class, seat pitch is great, service very attentive, flight departed on time, overall the hardware is excellent and on par with other leading airlines. As the flight left at midnight, most passengers were asleep, thanks to the lie flat seat, able to get a good rest. Breakfast served approaching Shanghai. Return leg in Economy Class, service is excellent despite the almost full flight. Very good selection of AVOD, continuous drink service and a good lunch.

CGK-UPG with A330. Ground staff polite. Very friendly flight attendants. Food portion always small as usual but the taste was good. IFE selections not so good but it was only a 2 hours flight. Late take off by about 20 minutes. Will use again.

Dubai-Jakarta-Denpasar : A very pleasant flight, FAs were attentive, friendly and helpful and the food was excellent. Toilets clean, very comfortable seat in economy class with AVOD and nice entertainment system.

I have flown executive class recently - both times the route was MEL-CGK-JOG return. Impressed with the service - from booking and seat allocation, through to cabin comfort, service, and efficient handling of a late baggage arrival at JOG end when a late arrival at CGK meant I made the flight but my baggage didn't. Staff on the ground at all locations have been courteous and onboard comfort and service is excellent. I will definitely be flying Garuda again.

Dubai to Amsterdam. Had the same crew on both flights. Initial welcome was good, greeted with cologne tissues, served with juice/water and nuts. Lunch at a good time, plates removed as soon as finished, later sandwich or cake with juice/coffee. Food was good, good quality TV screen in the back of seats with a sufficient numbers of movie choices. Cabin Crew always smiling and very attentive.

Sydney to Amsterdam return. Ticket was fantastic value for money. (A330-200 were almost new and in excellent condition. Cabin crew fantastic. Food was good and drinks offered frequently. Only criticism is 15 hours wait in Jakarta for connecting flight to Sydney. We were able to use Emerald lounge at the airport (free of charge on SYD-AMS flight) with plenty of food and drinks but the wait is agonisingly long.

PER-DPS-HKG-CGK-MEL. Service on all flights very good and attentive. Good selection of drinks and excellent wines. Falls down in the food department - none were appetising. All airport lounges used were average to say the least. Flight to DPS was old 737-800 whereas flight to HKG was 737-800 but a new brighter plane. HKG-CKK a new A330-200, very comfortable with good AVOD. All flights on time with the exception of CGK- MEL which departed 1 hr late. Flight from CGK was the only night flight of the trip and we flew A330-300. Whilst the bed is reasonably flat I did not find it comfortable. Excellent value for money in Executive Class.

DPS-PER 737-800. Air Asia cancelled our original flight and I rebooked with Garuda for nearly half the cost - and full service! The aircraft was new and clean. Flight on schedule and staff were friendly and attentive. AVOD was excellent. The meal was average but on a 3 hour flight who cares? I had previously been wary about Garuda but they have improved immensely and I would fly with them any time.

SYD-JKT. Airfares are very competitive compared to competitors. Fast and efficient departure, on-time, FA's are attentive and friendly. Cabin was spacious and no problem with leg room. I got 30kg for my baggage allowance, AVOD and food were pretty good compared to some other airlines. Overall, I am pleased and will fly them again.

PLW-CGK flight earlier this year. Ground crew and FAs were fantastic. Excellent and smiling service. Good value for money compared to the other airlines, considering the competition in the area are budget airlines.

Recently flew one international and one domestic sector. Both were superb. AVOD on both, choice of 2 main meals on KUL-CGK sector. New 738 aircraft on both sectors which were immaculate. Crew were excellent. I was very impressed and will fly Garuda again.

We recently flew 3 domestic sectors with from Bali to Sulawesi. Immaculate brand new aircraft 737 NG and 800 series. Friendly, professional flight attendants, on time, great service and great value fares. I have not flown them for many years and am really impressed by Garuda of today.

CGK-PDG and MES-CGK on B738 aircraft. A very pleasant flight. No AVOD for CGK-PDG sector but AVOD for MES-CGK sector. FAs were really attentive and smiling, hot meals provided even for that short flight. Beverages were frequently offered.

Jakarta-Manado via Makassar roundtrip. Very nice service provided by the crew, very attentive efficient serving pre-departure sweets, 2 choices of hot meal, 2 rounds of beverage service and duty free. Impressed with the variety of beverages provided. Service always accompanied with smiles and try to engage in conversation with passengers. Excellent AVOD on a relatively short flight, nice seats, nice ambience.

SYD-PVG (via CGK) in Business. A330 (200) from SYD to CGK was ok but the seating a little tired. 180 degree lay flat beds on all sectors but comfort on CGK-PVG-CGK sectors was superior. Service was faultless. Meals were not quite of the same standard. Wine choice was good. Best of all, only about 6 in the J Cabin on most sectors. One thing to consider on this run however is the 7 hr layover in CGK. Although the lounge has reasonable facilities, it's not up to the CX standard.

Short flight DPS-CGK with new A330-200 in Business class. FA's friendly, the food was not too bad, but with problems in quantity. Drinks were very good.

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