Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports

3 domestic flights. SUB-DPS, DPS-JOG, JOG-CGK. Check in very efficient at every location, although the waiting area at Bali left a lot to be desired. All flights were in modern, clean aircraft and the in-flight service and communication was excellent. The efficiency with which they served a snack on the 35 minute flight to Denpassar was impressive!

B737-800NG and 800 series. Very nice and tidy cabin, FA's were very polite and helpful, very patient with children. Comfortable cabin, but on my last flight the cabin was hot prior to take off (737-800 series) but it got better in the air. Food was ok (stuffed bread) and welcome drink served soon after seatbelt sign was off. Overall all my flights were quite nice.

Yesterday, 11 June, I flew business class on GA 417 from Denpasar to Jakarta. The in flight service was excellent, we left on time, clean new plane and good food but on landing the ground handling was extremely bad. After disembarking we had a long walk through the terminal and then had to board buses, this is normal but still irritating, however this time we had to wait a long time for the buses to arrive, a small executive bus arrived, first and business class passengers were pushed aside by everyone trying to get on the bus at the same time until it was so packed that it became unsafe. No Garuda ground staff were supervising. The Jakarta terminal procedures for incoming Bali flights have always been bad for years.

Flight GA715 from Sydney to Denpasar, economy. Plane left on time, was very clean and modern, Food was good and cabin service excellent. The cabin crew were very friendly and attentive. In-flight entertainment worked a treat with video on demand and a good choice of movies, etc. The aircraft was an Airbus A332 and this is great for couples as the seating is 2-4-2 and you can get a window and aisle seat together. Highly recommended.

Flight GA714 from Denpasar to Sydney, economy seating. Flight left 30 minutes late (deliberately) because there were strong tail winds and they wanted to avoid the Sydney curfew and have to circle the aircraft in the air - all this was explained before boarding and everyone seemed to accept the situation easily. Seating was quite good and the 2-4-2 arrangement means it is easy for a couple to get a window and aisle seat together. Meals were quite good and the cabin service was excellent - the cabin crew were always happy to assist and were very friendly. The in- flight entertainment was good with a good choice of movies and video on demand. Recommended.

GA305, SUB-CGK on May 30 2013, Y class. Really impressed with their service from ground handling to inflight service, although food can be improved from just a sandwich because many competing airlines have provided better food even on a short haul flight. FA service which was very attentive and friendly. All in all, a very pleasant flight and I would highly recommend Garuda Indonesia to anyone travelling to/from Indonesia.

HKG-CGK first time flying international route with GA. Cabin crews are friendly but IMO, isn't on par with SQ and OZ. Welcome drinks are served before take off. Drinks and peanuts are disturbed an hour before the meal service. Food is OK, just like any other regular airplane food. After meal service, cabin crews serve drinks throughout the whole flight. Overall, a very pleasant flight, GA has improved dramatically, I just hope they train the cabin crew better in friendliness and hospitality.

CGK-SUB vv flight (GA 310 and GA 325). My outgoing stint unfortunately had to be shifted to flight 306 due to the impact of check in system failure on the previous day. It was a 1.5 hour delay but Garuda surprisingly had given delay compensation of IDR 400,000 (USD 42) to all impacted passengers. Great improvement. The incoming flight was great, pretty much on time. Despite the delay, the rest were very satisfying.

BKK-CGK-BKK on A320. I must say I was quite disappointed with the product. Plane quite old, seats stained (brown anyway, so you could only see the worst stains) but at least AVOD. Food was tasteless, needed some salt and pepper, but alas, not available! Limited selection of alcoholic drinks (beer and wine only). Both times plane left 30 mins later but arrived more or less on time. Wasn't worth all the extra money as compared to LCC.

CGK-MEL-DPS-CGK. Despite being a frequent traveller, I had never flown Garuda on international routes until 2 weeks ago. Return flight from Jakarta to Melbourne and I was pleasantly surprised by their level of service. Departing flight GA 716 on Airbus 332, check in smooth and departed on time. On board service pleasant and efficient - welcome drinks served before take off - cabin crew were approachable but not overtly friendly. Thanks to the relatively empty aircraft, I managed to sleep throughout the red-eye flight. Breakfast of omelette and sausages was tasty. On returning journey, 6 hour flight I watched 2 movies and a short sketch on their VOD system. Selection of movies was decent. In addition to main meals, mangoes/blueberry Ice cream was served before landing in Denpasar/Bali My only criticism is the connecting flight arrangement in Bali. I had to take my luggage out before proceeding to the domestic lounge. Although I had staff assisting me, the whole process was indeed unnecessary. They should provide connecting passengers with check-in baggage service to their final destinations. I recommend Garuda and would fly them again on international routes, nonetheless I would avoid taking a transit route to Jakarta via Bali.

Taken return flights from CGK-SYD, flying economy class with load factor was only about 30-50% on each flight. The check-in process in CGK was very slow and the staff wasn't really enthusiast although I'm a gold frequent flyer card holder. Both flights were so far so great, cabin crew were very friendly and attentive especially on the SYD- CGK sector. The meal were also very tasty, even though the quantity was very small. The entertainment system was a little bit disappointing and not updated compared to other airlines. Overall, very nice trip to fly with Garuda Indonesia, as the service has continued to improve and the cabin crew do represent the company's missions.

2 internal local flights GA436 and GA437 from Denpasar to Lombok return. Both flights in 737 which was clean and in good condition. All flights on time as scheduled. Flight attendants friendly and well presented, lollies dished out before takeoff and iced tea served during this short flight of approximately 30 minutes. Smooth landings and takeoffs and Captain communicates well with the passengers on both flights. Nice route with beautiful views of mountains and volcano on the descent into Lombok. Also flew Garuda international flight from Denpasar to Sydney. Flight departed on time. Flight attendants well presented, friendly and continually serviced the plane. Top service throughout the whole flight as this is a full service flight. A snack roll and drinks were served after takeoff. Given socks and a blanket and the entertainment was good with new movies. Breakfast served in the morning. Clean A330 plane. Nothing to fault except the turbulence we encountered on the way home. Would fly again.

SUB-BPN-SUB, 4-5 May 2013. Flight with new B737-800 NG, seat was comfortable and cabin very clean. Cabin crew very friendly, polite and always smiling. Meal on this route was good. Will fly with Garuda again.

KUL-CGK-KUL. New aircraft and flight attendants who are friendly and attentive. Welcome drink is served even on short flight and amount of food is more than sufficient for the journey. The return flight was delayed for almost an hour although it was announced that it was only going to be a 15 minutes delay prior to departure. Overall was a good flight.

SYD-DPS. This airline just continues to get better every time I fly them. Check in perfect, visa on board very convenient. Qantas lounge at Sydney is a pleasant way to wait for flight. Easy boarding, cabin clean and almost empty in business cabin. Seat fantastic very comfortable in all positions. IFE entertained me for the whole 6.5 hour flight no problems. Noise cancelling headphones are not Bose, but the do help and make for a more comfortable flight. Champagne has been upgraded to billecart salmon and was excellent. Entree trio of salmon was excellent, chicken main was too spiced for me (I'm a chilli wimp tho). I would definitely recommend Garuda.

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