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GARUDA INDONESIA Passenger Reviews and Passenger Trip Reports |
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GARUDA INDONESIA review : 3 June 2009 : by S Lubis (Indonesia)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CGK-DPS-CGK. Flight to Bali on new Boeing 737-800, no IFE, no inflight magazine. Seat pitch is
ok, service was efficient and quick, the fried rice served is a bit cold. Return flight to
Jakarta on an old Boeing 737-300, again delayed for 20 minutes due to operational reason.
Service was quick and food was ok, no IFE and inflight magazine as well. Had to wait for 15
minutes for the correct baggage conveyor belt as it was not clearly mention.
GARUDA INDONESIA review : 21 May 2009 : by David Atkinson
| Trip Rating : 1/10 |
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Booked and paid for return flight Sydney to Denpasar 2 months ago for Oct 2009. Main reason
for choosing Garuda was availability of direct flights on required days. Travel agent informs
us yesterday that return flight has been cancelled. No refunds allowed. Only flight on the
same day was via Jakarta (adds 5 hours to flying time). Only option open to us is cut a day
off our precious holiday (planned for a couple of years) and fly home the day before planned
departure. Can't get refund on prepaid accommodation. Lost $150 on this deal. Haven't even got
in the air with Garuda yet. Not very happy at all.
GARUDA INDONESIA review : 13 May 2009 : by D Siemon
| Trip Rating : 10/10 |
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DPS to CKG on Airbus 330. The flight left and arrived on time. All crews were very nice,
friendly and polite. The food was served fast and delicious although it was a short flight.
The aircraft was clean included the rest room.
GARUDA INDONESIA review : 22 April 2009 : by A Hall
| Trip Rating : 2/10 |
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SYD-DPS-SYD Executive Class A330. Decided to go GA rather than Jetstar, but not sure who is
worse. I really hope Garuda does some work on their service/offer soon as it's become so
dated and poor. The seats are large but the lumber support is awful. The foot rest on the way
back didn't work. I like the daytime flight up - lunch was good, but as usual they ran out of
choice by the time they got to our seats. There were amenity kits going there, but not on the
night flight back none (when you would have liked the eye shades!). The crew going up were
friendly, but coming back were tired and grumpy. The 5am breakfast service was not needed -
only half the cabin wanted to eat but we all got woken and lights turned to full.
With some new generation seats, a focus on service (and adjusting to some more clever
approaches like pre-ordering breakfast before sleep), a new IFE with choice that works, GA
should be able to go well ex Bali as the place continues to grow.
GARUDA INDONESIA review : 18 February 2009 : by D Bintoro
| Trip Rating : 7/10 |
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CGK-DPS-KIX vv. Business class cabin clean and tidy, seat comfortable. The crews were smiling,
chatty.
GARUDA INDONESIA review : 13 January 2009 : by S Lubis
| Trip Rating : 7/10 |
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CGK-KUL-CGK Economy Class. CGK-KUL plane is an old B737-400, cabin showed its age, food was
nice, 2 hot meal choices, no inflight magazine, IFE so-so. Service was ok. KUL-CGK in a newer
B 737-400, flight delayed for 2 hours, got a meal voucher to be used in KLIA. Food also offer
2 hot meal choices, FA's quite friendly and cheerful & looks like they've been serving Garuda
for some time.
GARUDA INDONESIA review : 7 January 2009 : by Ed Santoso
| Trip Rating : 8/10 |
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SUB-SIN-DPS-SUB in Executive Class. Garuda operates B737-300 on SUB-SIN route. Seats are
comfortable, crew friendly. Food was tasty. SIN-DPS check in was smooth and GA shares the
lounge at Changi airport with KLM, Air France, and others. Aircraft used was A330-300 - seats
are wider and recline almost flat. Cabin crew and food were nice. All-in-all we were quite
happy to fly with GA and will use it again in future.
GARUDA INDONESIA review : 7 October 2008 : by L Davis
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Customer Rating : 4/5 |  |
MEL-DPS Executive class. Very pleasant flight and punctual departure. Large business seats (mid
'90's style). Good selection of drinks (champagne, wines, beer, spirits), smoked salmon salad
entree, choice of three curries and cheesecake for dessert. Inflight entertainment was good but
dated. Crew very friendly and attentive. Requests were promptly handled and I would fly them again.
GARUDA INDONESIA review : 7 October 2008 : by D Booth
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Customer Rating : 4/5 |  |
CGK-DPS return over peak holiday period. Both legs on time though at CGK it is important to note
that the gate and boarding time on the boarding pass is the one to believe - don't take any notice
of the disinformation boards. Food was tasty and service pleasant. Flights full but got exit row
window seat both ways. Overall a good flight experience. Only complaint is that Garuda IFE on both
domestic and intl routes is practically non-existent.
GARUDA INDONESIA review : 7 October 2008 : by Fahri Reza
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Customer Rating : 4/5 |  |
CGK-DPS economy A330. The flight was nice, its great because no delay. The space is quite big, good
service, good food, you can order milk, orange juice or tea.
GARUDA INDONESIA review : 29 September 2008 : by P Soerip
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Customer Rating : 2/5 |  |
Garuda Indonesia remains an average company for long-distance flights. In economy class little
space compared to other companies, no individual screen, nor rest-foot. In short, minimum. The staff
worries more about their compatriots that foreigners. On the other hand, the domestic flights are
suitable compared to the cost. The flights are often delayed several hours.
GARUDA INDONESIA review : 19 July 2008 : by M Widjaja
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Customer Rating : 4/5 |  |
CGK-SRG-CGK, 45 mins domestic flight on B737-300. Cabin clean and well maintained. Garuda only
served snack box in this route. FAs attentive, pro actively ask you another round of drinks. Overall
a pleasant flight with Garuda.
GARUDA INDONESIA review : 7 July 2008 : by F Edbert
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Customer Rating : 4/5 |  |
CGK-DPS vv in Economy. Both flights on B737 and cabin clean. Somehow, the meals I had on these
flights were disappointing! CGK-DPS was an early 6 am flight, so American breakfast was served which
was just okay, while on the return flight, the dinner served was tasteless! Garuda meals were always
superb and delicious - either I'm not that lucky or the meals on GA has been downgraded. IFE is non
existent, but GA flights are comfortable. From my experiences, I can conclude that GA has three
types of FAs. The young ones, which are rare nowadays (miss their cheerful and playful service back
to years ago) are friendly and helpful, the middle aged ones are just okay, never find a rude one,
but rarely smile. While the old ones (rare as well) are very professional and make sure every one of
us meets our needs. Overall, flying with GA has always been a pleasure.
GARUDA INDONESIA review : 24 June 2008 : by Marrisa Christina
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Customer Rating : 4/5 |  |
MEL-DPS Executive class A330-300. A pleasant flight. Food quite enjoyable. FAs were helpful and
kind, but the A 330 looks a bit old. DPS-YOG Executive class (B737-400) cabin interior was nice and
tidy - flight very nice.
GARUDA INDONESIA review : 4 June 2008 : by S Trisulo
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Customer Rating : 4/5 |  |
JKT-DPS return). Executive Class Airbus 330-300. I specifically requested for these Airbus flights
from my travel agent, wanting to avoid flying in one of their (scary) 737s again. Spacious seats but
rather hard on the lower-back if you recline fully. I don't recommend sitting in the first row
because of the galley, especially aisle seat. The cabin interior is showing it's age but clean and
well-kept. Service was great. Food tasty. Lack of alcoholic beverage onboard (and in Business class
lounge!) is no fun. In fact if you want a beer in the Business Class lounge, you can give one of the
waiters some money and he'll buy a Bintang for you from the store outside. I was grateful that the
pilot on DPS-JKT route actually bothered to update us on weather and airport conditions. Given
Garuda's past safety record, they should make it a point to assuage any passenger worries or fears.
JKT-DPS pilot didn't say a word throughout the flight and it made me nervous! Overall, a pleasant
flight.
GARUDA INDONESIA review : 23 May 2008 : by Rob Chapman
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Customer Rating : 4/5 |  |
SYD-DPS Economy. Clean modern Airbus both flights, with comfortable seats and good leg room.
Efficient FA's, and food was excellent. Drink service prompt, and a good selection of beverages.
Flights on time, and as the plane was not full, it was possible to sleep over 4 seats in the centre
on return. Video very basic, with a few TV screens showing one film hanging from the ceiling.
Denpasar "arrivals" must be one of the worst, with long queues for both $25 Visas, and then more to
pass through immigration. It took 1 1/4 hours before we could reach our luggage. However,
"departures" was excellent, in a modern part of the terminal. Apart from videos and arrival, a good
experience, much better than anticipated!
GARUDA INDONESIA review : 21 May 2008 : by F Chan
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Customer Rating : 4/5 |  |
SIN-DPS-SIN on economy. B737 aircraft cramped as expected. Request for emergency exit seats with
more legroom granted without fuss during check-in at both airports. Service quite good and warm.
Unlimited drinks including wine, but meal was just a cheap hot snack with some fruit. Inflight
entertainment was just video show without sound, but adequate for this 2-hour flight. The experience
was satisfactory for the cheap ticket price.
Garuda Indonesia review - by J Young
5 May 2008 Customer Trip Rating : 
SYD-DPS-SYD. Food reasonable. Only showed 1 movie on the 5.5 hour flight - ice-cream is a nice
touch. Flight back left at midnight and placed to the side of the middle toilets which meant that
the smell stayed with us the whole way. Woken up at 3am to have breakfast which consisted of either
an omellete (like rubber) or satay chicken with a sachet of chilli sauce. I find it hard to sleep
on planes and I don't understand why they can't show 2 movies instead of the first at 3.30 am.
Flight over would have been 3.5 stars but flight back on 2 stars.
Garuda Indonesia review - by Lin Stevens
12 April 2008 Customer Trip Rating : 
DPS-MEL Business Class. The very early morning (1am) flight was excellent. As soon as we were
seated, with a refreshing champagne or juice, the staff were quiet and obliging. I was unwell with
flu and they arranged it so no one sat next to me in seat 1A. I was supplied with extra pillows,
blankets and a large cognac, then the lights in the BC cabin were dimmed and we all managed a good
sleep. For the first time in many years, I found the breakfast edible, in fact quite nice. There
isn't much choice in flying to Bali any more but Garuda will still get my vote over Jetstar any day.
Garuda Indonesia review - by Andrew Maile
2 April 2008 Customer Trip Rating : 
Jakarta - Bangkok. The worst aspect of this flight is the inconvenient schedule; the flight departs
at 10pm and arrives at 1.30 am (on the return, the flight departs BKK at 2.30am) Disinterested and
unhelpful check- in staff at Soekarno Hatta airport. The flight was average. The crew was friendly
and efficient, cabin interior okay but the food and drinks service was below standard. A better
option is Thai Airways but at the time I booked, a ticket on THAI was 50% more expensive than
Garuda. Air Asia has just started flying this route with more convenient flight times and cheap
fares.
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