GARUDA INDONESIA Passenger Reviews and Customer Trip Reports an official 4-Star Airline   Add your Garuda Indonesia review   Garuda Indonesia official 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status Garuda Indonesia Customer Reviews = 130

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GARUDA INDONESIA customer review :  12 February 2010 by Ethan Chan   (USA)

Economy from Singapore to Jakarta and business from Jakarta to Tokyo. Both flights very enjoyable. I love the food and attentiveness of FAs - a breath of fresh air compared to the airlines in the US.

GARUDA INDONESIA customer review :  8 February 2010 by Michael Fadjar   (Indonesia)

Jakarta-Denpasar return in Business. CGK-DPS B737-300 so not much to report. On return we were lucky enough to sample the refurbished A330-300 with new Business Class interior, which is fantastic and putting Garuda on par with latest competition. Ground and onboard service was excellent, food very good and in Jakarta airport Garuda even arranges a dedicated baggage conveyor belt for business passengers only, which works very well.

GARUDA INDONESIA customer review :  2 February 2010 by Allan Goldring   (Australia)

Melbourne to Denpasar via Jakarta on the new A330-200. New aircraft makes the difference, seats great. The flight crew were excellent, and I could not fault them. The attention that Garuda is paying to customer satisfaction is noticable. Given the choice, Garuda way exceeds Jetstar on the route. I hope Garuda use the new aircraft in the Mel-Dps direct service (Jakarta is not a great transit point).

GARUDA INDONESIA customer review :  23 January 2010 by J Salim   (Australia)

MEL-CGK-MES. MEL-CGK is a pleasant flight. Good service and in-flight entertainment and good value for the ticket. Seat pitch is acceptable, comparable to most international airlines. The addition of a foot rest would be welcomed. The ground services require more improvement. I was told by the ground crew that I will need to collect my luggage at CGK and to check-in again for the flight to MES. Waited almost an hour at the baggage collection area and I (with several other people) didn't see my baggage. When I queried, I was told that they (at their own discretion) transferred the luggage to my MES flight. The flight from CGK to MES was met with a significant delay, and the service level is different. I was pleased with their international services, but not satisfied with their domestic services.

GARUDA INDONESIA customer review :  12 January 2010 by P Wood   (Australia)

Garuda business class from Melbourne to Jakarta to Denpasar return. The new A330-200 used on the Melbourne - Jakarta route is excellent and easily compares to SQ and TG business products. All flights on time and the service, whilst not as polished as SQ, was consistently good and very friendly. The quality of the food was fine and drinks were served regularly. The Garuda domestic lounges in both Jakarta and Denpasar are also fine, but the international lounge could do with an improved bar service. Overall, we were very impressed with Garuda business product, especially on the international sectors, and would certainly use them on this route again.

GARUDA INDONESIA customer review :  9 January 2010 by Richard Winger   (US)

On a recent trip in J class from SIN to JOG, DEN and back to SIN with comfortable two across seating on all flights, new aircraft, lovely service and consistent on time performance. Only drawback a grumpy station manager in SIN who found fault with my companion's only empty passport page for visa on arrival and tried to keep us off the plane. Once we overcame this hurdle, the trip was flawless. Worth noting the fantastic food in the CGK lounge which makes the stop over actually an attraction.

GARUDA INDONESIA customer review :  30 December 2009 by J Leong   (Singapore)

SIN-CGK-SIN. We were very lucky customers to be on their new B737-800NG. Service was genuine and from the heart). IFE addition to the plane is a fantastic bonus, seat is comfy and spacious enough even for a rather tall man like me at 6'1". Meals can be improved though - quantity is too small and the presentation lacks quality of those served by SQ or even TG. Overall, a very good experience indeed.

GARUDA INDONESIA customer review :  21 December 2009 by A Margo   (Australia)

MEL-CGK-MEL. Economy class on new A330. Departing and arriving on time, great improvement by Garuda. FA's very attentive, friendly and helpful. IFE is good. Ice cream desserts on MEL-CGK route is a good touch. Breakfast menu on CGK-MEL route and catering in general needs improvement. The head-rest is not comfortable, the leg-space is also tight. Would recommend to upgrade to Business class if you were 6' and over. The re-introduction of direct flight MEL- CGK is excellent move, hopefully QF will follow to open MEL-CGK flight without the need for transit in SYD.

GARUDA INDONESIA customer review :  10 November 2009 by Ivan Jayawan   (Singapore)

SIN-CGK. First of all the online booking. Just wonder how a national carrier still doesn't provide any online booking and online payment for customers. Luckily I'm flying with their new A330-200. The service is nice, they make a noticeable improvement from the last time I board Garuda for the same route 8 months ago. The plane is new, hence it's still very nice and cozy. FA's service is reasonably good. Food served is good, but not especially well. Baggage claim in CGK required me to wait for about 30 minutes to get my baggage.