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Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports



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Garuda Indonesia Customer review :  17 April 2014 by P Ricky    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA189, KNO-CGK on 31 March. Flight operated by 737-800NG with registration number PK-GFR. This aircraft already had the sky interior onboard. Flight attendants were nice and friendly and greeted the passenger with traditional salam garuda. After takeoff there was a hot meal service for this 2 hours journey. The meal had 2 choices: Beef Rendang with rice or Fried Fish with rice. I choose beef and it was tasty. After the meal service the FA distributed an ice cream for dessert. This aircraft had PTV AVOD with decent movies, short films, music, and games. Will fly with Garuda again.



Garuda Indonesia Customer review :  15 April 2014 by J Indra    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-CGK-SYD, Dec 2013. First experience flying Business/Executive class. Express check-ins and custom and immigration clearances in both SYD and CGK. Excellent service and the flight attendants were very courteous and helpful. The foods were very good, especially the Indonesian choice. Quite a good range of wines. I managed to taste all 3 red wines. The seat/flatbed was very comfortable. Surprisingly the old version A330-200 (CGK-SYD), I found more comfortable. Did not watch the IFE on CGK-SYD, slept most of the times. But generally, I found not many new releases. The only downside is the frequent flyer programme they have, which I found very difficult to redeem (manual process etc.).



Garuda Indonesia Customer review :  11 April 2014 by S Stephen    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic flight with their brand new B738 from Jakarta to Semarang vv. They provided snacks for the 45 minutes flight consisting of bread, small sweet and choices of drinks. Nothing to complain about, they have personal AVOD, but I didn't use it as the flight was just 45 minutes.



Garuda Indonesia Customer review :  7 April 2014 by Oleksandr Bilykh    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GA 0434 from Lombok to Pekanbaru stop over in Jakarta. On time departure, smooth airplane, clean and nice foods as always and what a wonderful service from FA and also ground staff.



Garuda Indonesia Customer review :  3 April 2014 by Ali Jacques    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane-Denpasar on flight GA721 on 7 March, 2014. Aircraft was a new 737-800NG, plenty of leg room and as the outbound flight was only half full it was very comfortable. The crew were polite and respectable and nothing was a problem. Plenty of alcoholic drinks. Lunch served was a full meal and the cutlery was stainless steel and not plastic. Return flight GA720 Denpasar-Brisbane on 28 March, 2014. Happy crew, again polite and every remark was "yes sir" or "no sir". Meal was a full breakfast 3 hours into the flight. Both flights departed on time and both cases arrived early.



Garuda Indonesia Customer review :  31 March 2014 by Bilykh Olexandr    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GA0177, PKU-CGK, 24 March 2014. Service was great, Food was great for domestic economy class. Very comfortable seat and clean, great service from Cabin crew. Hopefully Garuda will fly back to Germany.



Garuda Indonesia Customer review :  29 March 2014 by Bilykh Olexandr    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 425, CGK-DPS. Service, foods, flight attendants and seats in Economy class were great. Will fly with Garuda again, for sure.



Garuda Indonesia Customer review :  28 March 2014 by Gunawan Sadewo    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 185, KNO-CGK. Very satisfied with the service, the flight attendant was very friendly and the flight was on time. The pilot kept us informed of any bad weather we passed during the flight. IFE very good. The food was very good with plenty of choice.



Garuda Indonesia Customer review :  27 March 2014 by R Nelson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DPS-SYD, Business Class. Access to the Qantas Club lounge at Sydney airport was great. The A330-200 is a great business product. Very comfortable seats, amazingly good legroom and seat width. Great meals inflight, but they did run out of choices which is very disappointing when you pay Executive fares. Offered drinks many times during the flight and anything requested was always delivered quickly and with a smile. Same on return leg. The only negative was on arrival the attendants did not restrain Economy passengers from entering the business cabin - therefore it was quite exhausting trying to disembark and then be ferried by overcrowded buses to the terminal.



Garuda Indonesia Customer review :  25 March 2014 by E Harmon    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Inboard business class service is very good with a good choice of meals, if you want a drink, you should be prepared to ask several times. Onboard crew know nothing about ground services at all. Despite double checking with call centre, on arrival from transit, resulted in an additional visa on arrival, USD 25.00. Bus to connecting flight, pay yet more tax. Go through immigration and advised cannot take water into departure lounge. This only happens Jakarta to Singapore. Get hotel to print out boarding pass for departure to Australia, get to the airport and told, you need another boarding pass. Business class lounge very basic, yes I know they are doing renovations, but they are also doing the same renovations in Denpasar, so again very basic, and don't even think of asking for a drink. Transfer from Jakarta to Denpasar, not my request but the only flight on this day. Dropped off at the Domestic Arrival, and told to find own way to International, approx 15 minutes walk. Off to immigration, but told, you must pay more tax, so far the cost of the tickets has risen by over USD 100.00 just to transit. Not all problems are Garuda's, taxes are government, but passengers must be fully informed. Transit passengers should be assisted, not abandoned. If a Garuda is serious about creating a better reputation, it must address information services and passenger assistance.



Garuda Indonesia Customer review :  19 March 2014 by M Lays    (Indonesia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA319, SUB-CGK, 27 Jan 2014. With the service and facility that they have, I think the price is quite high. The service is no good and not friendly at all. Entertainment facility is very limited and due to the sound I couldn't really hear clearly. The food is awful, I ordered a special meal, and when I got the meal it was already spoiled.



Garuda Indonesia Customer review :  17 March 2014 by Tercon Bojan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I boarded my overnight Bali - Tokyo flight on a Garuda A330-300 expecting not much. I was in for a very pleasant surprise. The plane was brand new with flatbeds, which I was not expecting. Although the seat was a little bit narrow with not much storage space, I still managed to have a decent sleep. The IFE had a good selection of movies and was relatively easy to use. Service came with a wonderful smile and warm Indonesian hospitality. It is obvious that recently Garuda has been investing a lot into hardware and it shows. There are still small details that can be improved upon such as a fluffier pillow and non-synthetic blanket, however, this is a very competitive product.



Garuda Indonesia Customer review :  13 March 2014 by Kosovar Xhokli    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A330-300 from Amsterdam and return (GA 88-89 respectively). The flight had a short transit in AUH which for me was pretty cumbersome and tiring to get out of the plane after several hours in the aircraft. Fortunately, the service was great, the selection of meals were unique as they combined western and Indonesian menu. The cabin crew were responsive and professional in a way of treating and comforting passengers, but the entertainment system was pretty disappointing. The movies were limited and the touch screen was not really responsive. I really wish to fly their brand new B777-300ER soon when they launch direct flight from CGK-AMS.



Garuda Indonesia Customer review :  13 March 2014 by Marini Fitria Thamrin    (Indonesia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 0416-GA 0720 on 14th Feb, GA 0721-GA 0439 on 1st March, destination CGK-DPS-BNE (return). I traveled with my 2 sons, parked the stroller before we entered the flight, but when we transited in Bali the flight attendants said I needed to get the stroller at baggage claim. Carrying one boy in one hand with a cabin bag and another boy was not easy! I was informed by check-in staff that we would be served a kids meal but later on flight attendants said they didn't have any. No toys or enough inflight entertainment available for kids either. Although I am a gold frequent flyer and flying all the time with Garuda for business purposes, I will not recommend it for those travelling with kids.



Garuda Indonesia Customer review :  11 March 2014 by G Jennings    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA716, 9th March. Excellent flight in a well maintained A330. My main reason for commenting was the excellent service provided by the priority lounge staff and manager at Jakarta airport who helped out in retrieving stuff I had left at my hotel. Nothing was too much trouble.



Garuda Indonesia Customer review :  6 March 2014 by Gabriella Wesley    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 884, CGK-NRT. The immigration was fast, clean cabin, nice lounge, nice in-flight entertainment, very comfortable seats. Staff were friendly, they have a limousine for first class passengers and the food offered was tasty. The price was reasonable.



Garuda Indonesia Customer review :  3 March 2014 by Wiraditma Prananta    (Indonesia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA299, BKS-CGK. I took the morning flight because I will continue my trip to another city in Indonesia, the flight was scheduled at 7.25 am but the fact was the aircraft arrived from CGK at 7.30 am so the flight was delayed about 30 minutes. Fortunately the cabin crews apologized about the delay and served the passengers friendly. Another problem I found when the arrival, even though the aircraft landed smoothly, the aircraft parked in the remote area and we need to go to the Arrival terminal by bus that provided by them. Actually it would be ok if the weather was good, but in the condition of heavy rain like I did, it wasn't supposed to be parked in the remote area.



Garuda Indonesia Customer review :  25 February 2014 by B Owen    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA718, DPS-MEL, 24/2 in business. A330-300 with same immaculate cabin and seats as 200 on way up. Check in efficient. Lounge is temporary so pretty basic with partition from main terminal but still better than the main terminal for waiting but certainly not worth arriving early to enjoy, especially with constant announcements. Didn't eat or drink in lounge so no comment. Crew warm and gracious and requests met quickly. Slept the whole flight so can't comment on IFE or food except to say when I woke a crew immediately offered hot or cold drink. Toilets spotless. Flight on time, priority bags first and second on belt without delay. For the bargain price paid it was exceptional value and will definitely consider and recommend Garuda for future travel.



Garuda Indonesia Customer review :  19 February 2014 by B Owen    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA719, MEL-DPS, 17/2/14. Flight empty with only 6 of 36 in business. Check in took minutes with no other passengers waiting. Qantas Business lounge in Melbourne great place to relax with good breakfast selection. Flight departed right on schedule and arrived 30 minutes early. On board service was extremely attentive. Amenity kit contained useful items. Food was just OK with lunch served and chips, chocolates and cup noodles offered throughout the flight as snacks. Toilets spotless. Good entertainment selection. Very comfortable seat, not quite horizontal but by far the best option out of the three airlines plying this route and although an early start from Melbourne, we checked into our Ubud hotel at 2pm so it really gives you that extra bit of time to enjoy Bali. No on board immigration on ex Melbourne flights. Also, our preferred seats were marked as occupied during on line check in and were empty so if you don't get the seat you prefer, try asking at check in for them. In summary great seat and service, good IFE, OK food and wine, best option for this route in business class and definitely recommend.





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