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Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports
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Garuda Indonesia Customer review : 14 May 2012 by P Waskito (Indonesia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CGK-NRT-CGK with A332 aircraft. Clean cabin throughout the flight, good meals, plenty choices of drinks, and
the flawless service from the cabin crew. Definitely will fly them again.
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Garuda Indonesia Customer review : 10 May 2012 by Greg Chapman (Australia) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Business class to Bali from Sydney. Excellent flight from check-in to arrival. Qantas lounge used prior to
departure. Travel on 330-200 aircraft which had lie flat seats. Good leg room. Meals ok, although small
meals, felt full after the lunch service - ice cream prior to arrival. Ok selection of movies on this flight.
Inflight immigration service made the arrival process into Bali a smoother process. Was able to purchase $25
Visa at Sydney check in counter, all I had to do was pick up my bag, which arrived after the surfboards and
other large items of luggage. Will fly them again soon to Amsterdam as fares are good price in all classes,
and service outstanding.
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Garuda Indonesia Customer review : 2 May 2012 by S Lubis (Indonesia) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Jakarta-Shanghai-Jakarta. Airbus 330-200. First leg CGK-PVG in Business Class, seat pitch is great, service
very attentive, flight departed on time, overall the hardware is excellent and on par with other leading
airlines. As the flight left at midnight, most passengers were asleep, thanks to the lie flat seat, able to get a
good rest. Breakfast served approaching Shanghai. Return leg in Economy Class, service is excellent despite
the almost full flight. Very good selection of AVOD, continuous drink service and a good lunch.
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Garuda Indonesia Customer review : 26 April 2012 by R Yusuf (Indonesia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CGK-UPG with A330. Ground staff polite. Very friendly flight attendants. Food portion always small as usual
but the taste was good. IFE selections not so good but it was only a 2 hours flight. Late take off by about 20
minutes. Will use again.
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Garuda Indonesia Customer review : 26 April 2012 by R Rei (UAE) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Dubai-Jakarta-Denpasar : A very pleasant flight, FAs were attentive, friendly and helpful and the food was
excellent. Toilets clean, very comfortable seat in economy class with AVOD and nice entertainment system.
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Garuda Indonesia Customer review : 25 April 2012 by S Lingam (Australia) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I have flown executive class recently - both times the route was MEL-CGK-JOG return. Impressed with the
service - from booking and seat allocation, through to cabin comfort, service, and efficient handling of a late
baggage arrival at JOG end when a late arrival at CGK meant I made the flight but my baggage didn't. Staff
on the ground at all locations have been courteous and onboard comfort and service is excellent. I will
definitely be flying Garuda again.
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Garuda Indonesia Customer review : 24 April 2012 by J Mohamed (UAE) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Dubai to Amsterdam. Had the same crew on both flights. Initial welcome was good, greeted with cologne
tissues, served with juice/water and nuts. Lunch at a good time, plates removed as soon as finished, later
sandwich or cake with juice/coffee. Food was good, good quality TV screen in the back of seats with a
sufficient numbers of movie choices. Cabin Crew always smiling and very attentive.
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Garuda Indonesia Customer review : 23 April 2012 by Goran Tadic (Australia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Sydney to Amsterdam return. Ticket was fantastic value for money. (A330-200 were almost new and in
excellent condition. Cabin crew fantastic. Food was good and drinks offered frequently. Only criticism is 15
hours wait in Jakarta for connecting flight to Sydney. We were able to use Emerald lounge at the airport (free
of charge on SYD-AMS flight) with plenty of food and drinks but the wait is agonisingly long.
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Garuda Indonesia Customer review : 23 April 2012 by D Southee (Australia) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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PER-DPS-HKG-CGK-MEL. Service on all flights very good and attentive. Good selection of drinks and excellent
wines. Falls down in the food department - none were appetising. All airport lounges used were average to
say the least. Flight to DPS was old 737-800 whereas flight to HKG was 737-800 but a new brighter plane.
HKG-CKK a new A330-200, very comfortable with good AVOD. All flights on time with the exception of CGK-
MEL which departed 1 hr late. Flight from CGK was the only night flight of the trip and we flew A330-300.
Whilst the bed is reasonably flat I did not find it comfortable. Excellent value for money in Executive Class.
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Garuda Indonesia Customer review : 21 April 2012 by Gavin Duffy (New Zealand) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DPS-PER 737-800. Air Asia cancelled our original flight and I rebooked with Garuda for nearly half the cost -
and full service! The aircraft was new and clean. Flight on schedule and staff were friendly and attentive.
AVOD was excellent. The meal was average but on a 3 hour flight who cares? I had previously been wary
about Garuda but they have improved immensely and I would fly with them any time.
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Garuda Indonesia Customer review : 15 April 2012 by Dondy Khouw (Australia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-JKT. Airfares are very competitive compared to competitors. Fast and efficient departure, on-time, FA's
are attentive and friendly. Cabin was spacious and no problem with leg room. I got 30kg for my baggage
allowance, AVOD and food were pretty good compared to some other airlines. Overall, I am pleased and will
fly them again.
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Garuda Indonesia Customer review : 15 April 2012 by R Lebensbaum (Indonesia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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PLW-CGK flight earlier this year. Ground crew and FAs were fantastic. Excellent and smiling service. Good
value for money compared to the other airlines, considering the competition in the area are budget airlines.
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Garuda Indonesia Customer review : 13 April 2012 by Phil Williamson (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Recently flew one international and one domestic sector. Both were superb. AVOD on both, choice of 2 main
meals on KUL-CGK sector. New 738 aircraft on both sectors which were immaculate. Crew were excellent. I
was very impressed and will fly Garuda again.
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Garuda Indonesia Customer review : 5 April 2012 by Brenton Whittaker (Indonesia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We recently flew 3 domestic sectors with from Bali to Sulawesi. Immaculate brand new aircraft 737 NG and
800 series. Friendly, professional flight attendants, on time, great service and great value fares. I have not
flown them for many years and am really impressed by Garuda of today.
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Garuda Indonesia Customer review : 2 April 2012 by Pandu Waskito (Indonesia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CGK-PDG and MES-CGK on B738 aircraft. A very pleasant flight. No AVOD for CGK-PDG sector but AVOD for
MES-CGK sector. FAs were really attentive and smiling, hot meals provided even for that short flight.
Beverages were frequently offered.
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Garuda Indonesia Customer review : 30 March 2012 by J Yang (USA) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Jakarta-Manado via Makassar roundtrip. Very nice service provided by the crew, very attentive efficient
serving pre-departure sweets, 2 choices of hot meal, 2 rounds of beverage service and duty free. Impressed
with the variety of beverages provided. Service always accompanied with smiles and try to engage in
conversation with passengers. Excellent AVOD on a relatively short flight, nice seats, nice ambience.
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Garuda Indonesia Customer review : 21 March 2012 by Bill Franklin (Australia) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-PVG (via CGK) in Business. A330 (200) from SYD to CGK was ok but the seating a little tired. 180 degree
lay flat beds on all sectors but comfort on CGK-PVG-CGK sectors was superior. Service was faultless. Meals
were not quite of the same standard. Wine choice was good. Best of all, only about 6 in the J Cabin on most
sectors. One thing to consider on this run however is the 7 hr layover in CGK. Although the lounge has
reasonable facilities, it's not up to the CX standard.
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Garuda Indonesia Customer review : 16 March 2012 by Bagus Arianto (Indonesia) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Short flight DPS-CGK with new A330-200 in Business class. FA's friendly, the food was not too bad, but with
problems in quantity. Drinks were very good.
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