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Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports



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Garuda Indonesia Customer review :  30 July 2014 by Lefevre Olivier    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA089, Amsterdam - Jakarta. This non stop service is what you could expect: staff efficient, discrete and attentive to details. The seat (business and first) is extremely top quality. The amenities are excellent. The short transit in AMS is much more convenient.



Garuda Indonesia Customer review :  30 July 2014 by D Frey    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Waiting to fly from Denpasar to Melbourne travelling business class. Temporary lounge at airport. Not enough seats for passengers. No toilets and had to queue at ladies toilets where there were only 5 toilets for thousands of passengers all leaving around the same time of night. Toilets were dirty, no toilet paper, no hand towels, with overflowing bins. Not impressed at all and not sure any of the staff understood English.



Garuda Indonesia Customer review :  30 July 2014 by Fitriansyah Yudha    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-PLM with Boeing 737-800 in economy class. Good on time performance, cheap ticket prices and friendly cabin staff. I enjoyed flight because of the AVOD and the delicious snacks. I will fly with Garuda again.



Garuda Indonesia Customer review :  28 July 2014 by Y Supartono    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying GA818 on July 19, CGK-KUL. Checking in with Garuda still proves to be the most convenient at Soekarno-Hatta International Airport. Check-in staff were welcoming and the process was fast. The flight itself was enjoyable with two options of hot meals. I chose chicken with fries and it was okay, though portion-wise, it's below average. The cabin crews were accommodating and attentive. There was in-flight entertainment, but it was very limited, probably because it's just a two-hours flight. In addition, the flight was with PK-GFN, the Garuda's 737-800 with classic livery.



Garuda Indonesia Customer review :  23 July 2014 by Rubi Haliman    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 828 (CGK-SIN) and GA 831 (SIN-CGK), both flights departed on time, cabin crews were friendly as usual, food on both sectors was delicious but the portions were too small, plenty of drink choices. Cabin and toilet were clean. No complaints with the service.



Garuda Indonesia Customer review :  23 July 2014 by Ricardo Bacas    (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta-Jogyakarta-Balikpapan-Surabaya and Denpasar-Jakarta. I salute Garuda inflight staff and at most points the ground staff too. I had great flights and was impressed by the City check in offices. Always a smiling face and attentive in all ways. Red carpet on Bombardier flights and the fact that big cabin baggage was handles with care was impressive too. Food on all domestic flights good.



Garuda Indonesia Customer review :  23 July 2014 by Ricardo Bacas    (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-GCK was on airbus with a stop in Abu Dhabi. Crew were very accommodating, Return flight was on 777-300 non stop and almost 14 hours. Again very attentive and kind crew. However, for the length of the flight, meal portions were very small. However, there was a chance to get chips and light snacks. Inflight entertainment was good, but not what was presented in the magazine. This has been a constant problem with Garuda.



Garuda Indonesia Customer review :  21 July 2014 by Wibisana Ariga    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was my first time flying GA in their business cabin for the domestic route. GA 164, 10 July 2014, I went to my hometown, Padang, using GA 737-800. No delays. The cabin atmosphere was nice, FA's were warm and helpful. They gave 2 options for meals and it was just ok. Luggage handling was done very well.



Garuda Indonesia Customer review :  21 July 2014 by Zulfiqo Ilham Chudori    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

16 June 2014, GA 350, SUB-BPN. In Surabaya, Garuda used the new Terminal 2. However, the check-in counter was terrible - crowded and slow. The flight was enjoyable with warm and cheerful flight attendants. Food was good, but only one choice because it was a short flight. Inflight Entertainment was enjoyable but was out of date. Cabin clean and nice with Sky Interior.



Garuda Indonesia Customer review :  18 July 2014 by Mahdi Mahendra    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA334, BDO-DPS and GA335, DPS-BDO 2 weeks later. The experience in both flights was very pleasant. I enjoyed the meals and inflight entertainment provided by the airline, although the screen and headphone could've been improved for better input and audio. Take off and landing was smooth and there was no delay on both flights.



Garuda Indonesia Customer review : 16 July 2014 by Alan Tang    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 89, with commencement of direct flight between CGK-AMS, I finally managed to try the brand new B777-300ER in Y class. The hospitality of the cabin crew is excellent and the service has been great. The meals were very nice, what I noticed was that they have introduced a new meal tray which is more appealing, however the quantity is still a bit small for the 14-hour flight. The entertainment system has been updated and changed to newer system, the touch screen is more responsive and selection of movies and songs are relatively new. Seat-wise, the seat is comfortable and homely looking, but I still do not find it wide enough for some people. Overall, I was very impressed with the service and can't wait for their service between CGK-AMS-LGW.



Garuda Indonesia Customer review : 14 July 2014 by S Stephen    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Did two short domestic flight with Garuda Indonesia, from Semarang to Denpasar, and Denpasar to Jogjakarta. First flight was with Bombardier CRJ-1000 NG, was a pleasant flight, the aircraft itself beyond my expectation (clean, comfortable, nice cabin ambience, wide window). However, there is no inflight entertainment on this flight. (but its fair enough as the flight was just 55 minutes). Second Flight with 6 months old B737 with sky interior and inflight entertainment, nice and easy to use entertainment system. Both flights were on-time and provided a snacks and non-alcoholic beverages. Warm welcome from the flight attendant.



Garuda Indonesia Customer review : 7 July 2014 by Agus Susanto    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA207, JOG-CGK. No delays, the cabin was clean, the FA were friendly, the food was nice. One of the issues was the airport itself. The airport was over capacity, so it took little bit longer in the check in counter.



Garuda Indonesia Customer review : 7 July 2014 by I Pras    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-HKIA-CGK, GA860 and GA863 in business class. Overall is fantastic. Priority check in at CGK was very easy, all handled by ground staff even until immigration. Brand new A30-200, probably less than a year with flatbed seat. FA's were attentive and communicated well. Compare to SQ or EY, IFE at GA was not too interesting but still ok. Food was great with chef on board available. Appetizer and main courses were excellent but the hot brownies dessert was not special. Surprisingly the Gin and Tonic was very good. I consider the service is equal to 5 star airline and definitely will fly Garuda again.



Garuda Indonesia Customer review : 21 June 2014 by Wilson Thanos    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

UPG-DPS-UPG, UPG-DPS by CRJ 1000 GA-674, DPS-UPG by B737-800NG GA 621. The cabin and lavatory was so clean. Nice AVOD and friendly cabin crew. Fast baggage claim, but the snack for domestic flight was small. Would fly Garuda Indonesia again on another time.



Garuda Indonesia Customer review : 21 June 2014 by William Lay    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GA364, SUB-KOE, transit at Lombok Intl Airport. The Flight was smooth, no delay and service, foods, flight attendants and seats in Economy class were great. Toilet was clean. Will Fly again with Garuda Indonesia.



Garuda Indonesia Customer review : 19 June 2014 by Kleyn Nick    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel frequently to Jakarta, on direct flight GA725 at least once every 2 months. Flights are rarely late and attendants are polite and service is good. Very disappointed that direct flight schedules have been cancelled or minimised. Will definitely effect my travel agenda.



Garuda Indonesia Customer review : 5 June 2014 by Handoko Taniwidjojo    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 884 (May 15) and GA 885 (May 26) CGK - NRT. Both stints were pretty much on time. Both ground and on board services were excellent. On board immigration service were provided and special baggage claim waiting room for business class travellers.



Garuda Indonesia Customer review : 5 June 2014 by Handoko Taniwidjojo    (Indonesia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was flying GA 236 (May 31) and GA 247 (Jun 1) CGK-SRG vv. Well, after many pleasant flight with Garuda, this time I am very much disappointed. Both flights were not on time, the first was 40 minutes delayed but the return stint was delayed for 3 hours without any proper announcements. I understand that this can happen but it should be handled properly.



Garuda Indonesia Customer review : 4 June 2014 by William Lay    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 855, SIN-SUB. Service, foods, flight attendants and seats in Economy class were great. Toilet was very clean. Enjoyed the inflight entertainment very much. Will definitely fly With Garuda Again.



Garuda Indonesia Customer review : 3 June 2014 by Gurusinga Darma    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used my Garuda Miles GA 179 from Pekanbaru - Jakarta. Departure on time, clean cabin and fast check in as usual. FA's smiled and were helpful. Food was good, but small portions. Overall, still good for domestic flight.



Garuda Indonesia Customer review : 3 June 2014 by Gurusinga Darma    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used my Garuda miles, flew from Jakarta - Bangkok, GA 866 on May 24th 2014. Flight was on time, only delay was because of a queue for take off due to traffic on runway of Sukarno Hatta. Flight was smooth, welcome drink of orange juice for economy class. Lunch served was nice, 2 main courses, Rice with Chicken or Beef Potato. FA's always friendly, full of smiles. Would fly with Garuda again.



Garuda Indonesia Customer review : 22 May 2014 by T Stefanus    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BEJ-BPN-CGK. BEJ-BPN on CRJ 1000 while BPN-CGK on 737-800. Cabin spotless and boarding was fast. FAs very professional and seem to know what they are doing. Transfer in BPN was quick and easy, handled by friendly ground staff. They could have been a little more generous on their food quantity.



Garuda Indonesia Customer review : 17 May 2014 by Johannes Gunawanto    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta to Singapore, Boeing 737800NG, and return on A330. Both flights on time. Crews very helpful, courteous and attentive. Food was fine but portion wise is pretty small. Entertainment worked well. Toilet and cabin were clean.



Garuda Indonesia Customer review : 17 May 2014 by Ikhsan Fauzi    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BDO-DPS-BDO last week, both flight were superb. Boeing 737-800 with new style of PTV same like on B777 and sky interior. Flight attendants looked exhausted but still full of smile, polite and nice service. Food portion a little bit small even tho it is domestic flight. For 2nd leg, the aircraft was not newest one, but crew were attentive, and nice service as usual.



Garuda Indonesia Customer review :  4 May 2014 by Zumot Ghassan    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last week, I flew MEL-DPS-MEL. The seats were comfortable with plenty of leg room. The catering was excellent and served in a timely manner throughout the flight. A TV screen in every single seat, the movie selection was limited but current and entertaining. I was impressed with Garuda.



Garuda Indonesia Customer review :  28 April 2014 by Steviandi Siauw    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-SIN on Airbus A330-200. 1 hr 40 mins night flight. Effective service, good choice of IFEs, tasty dietary meal, attentive FAs. Would love to fly Garuda again if it is a code-shared flight with any Star Alliance carrier, since I want some miles on my card.



Garuda Indonesia Customer review :  23 April 2014 by Gurusinga Darma    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with GA 155, BTH-CGK on April 20 2014. Check in fast with very welcome from check in counter in Batam airport, on time departure. What a nice and great service with FA's, always smiling and kept checking to make sure everything was ok.



Garuda Indonesia Customer review :  23 April 2014 by Gurusinga Darma    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Another nice flight with Garuda from CGK-PKU with GA 178 on April 20. Great foods, friendly and nice FA's smooth take off and landed and on time. The airplane was new and very clean.



Garuda Indonesia Customer review :  22 April 2014 by Anda Andika    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 421, DPS-CGK flight using B773 due to long weekend, but in fact for DPS to CGK filled only half of full capacity. Flight was late about 35minutes, the ground staffs informed that flight from Jakarta was late due to bad weather (heavy rain). Staff greeted us with big smiles when we boarded. Cabin looked clean and well maintained. IFE was very interesting, easy to use and provided many good movies and games. Overall a good experience.



Garuda Indonesia Customer review :  17 April 2014 by P Ricky    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA189, KNO-CGK on 31 March. Flight operated by 737-800NG with registration number PK-GFR. This aircraft already had the sky interior onboard. Flight attendants were nice and friendly and greeted the passenger with traditional salam garuda. After takeoff there was a hot meal service for this 2 hours journey. The meal had 2 choices: Beef Rendang with rice or Fried Fish with rice. I choose beef and it was tasty. After the meal service the FA distributed an ice cream for dessert. This aircraft had PTV AVOD with decent movies, short films, music, and games. Will fly with Garuda again.



Garuda Indonesia Customer review :  15 April 2014 by J Indra    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-CGK-SYD, Dec 2013. First experience flying Business/Executive class. Express check-ins and custom and immigration clearances in both SYD and CGK. Excellent service and the flight attendants were very courteous and helpful. The foods were very good, especially the Indonesian choice. Quite a good range of wines. I managed to taste all 3 red wines. The seat/flatbed was very comfortable. Surprisingly the old version A330-200 (CGK-SYD), I found more comfortable. Did not watch the IFE on CGK-SYD, slept most of the times. But generally, I found not many new releases. The only downside is the frequent flyer programme they have, which I found very difficult to redeem (manual process etc.).



Garuda Indonesia Customer review :  11 April 2014 by S Stephen    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic flight with their brand new B738 from Jakarta to Semarang vv. They provided snacks for the 45 minutes flight consisting of bread, small sweet and choices of drinks. Nothing to complain about, they have personal AVOD, but I didn't use it as the flight was just 45 minutes.



Garuda Indonesia Customer review :  7 April 2014 by Oleksandr Bilykh    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GA 0434 from Lombok to Pekanbaru stop over in Jakarta. On time departure, smooth airplane, clean and nice foods as always and what a wonderful service from FA and also ground staff.



Garuda Indonesia Customer review :  3 April 2014 by Ali Jacques    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane-Denpasar on flight GA721 on 7 March, 2014. Aircraft was a new 737-800NG, plenty of leg room and as the outbound flight was only half full it was very comfortable. The crew were polite and respectable and nothing was a problem. Plenty of alcoholic drinks. Lunch served was a full meal and the cutlery was stainless steel and not plastic. Return flight GA720 Denpasar-Brisbane on 28 March, 2014. Happy crew, again polite and every remark was "yes sir" or "no sir". Meal was a full breakfast 3 hours into the flight. Both flights departed on time and both cases arrived early.



Garuda Indonesia Customer review :  31 March 2014 by Bilykh Olexandr    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GA0177, PKU-CGK, 24 March 2014. Service was great, Food was great for domestic economy class. Very comfortable seat and clean, great service from Cabin crew. Hopefully Garuda will fly back to Germany.



Garuda Indonesia Customer review :  29 March 2014 by Bilykh Olexandr    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 425, CGK-DPS. Service, foods, flight attendants and seats in Economy class were great. Will fly with Garuda again, for sure.



Garuda Indonesia Customer review :  28 March 2014 by Gunawan Sadewo    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 185, KNO-CGK. Very satisfied with the service, the flight attendant was very friendly and the flight was on time. The pilot kept us informed of any bad weather we passed during the flight. IFE very good. The food was very good with plenty of choice.



Garuda Indonesia Customer review :  27 March 2014 by R Nelson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DPS-SYD, Business Class. Access to the Qantas Club lounge at Sydney airport was great. The A330-200 is a great business product. Very comfortable seats, amazingly good legroom and seat width. Great meals inflight, but they did run out of choices which is very disappointing when you pay Executive fares. Offered drinks many times during the flight and anything requested was always delivered quickly and with a smile. Same on return leg. The only negative was on arrival the attendants did not restrain Economy passengers from entering the business cabin - therefore it was quite exhausting trying to disembark and then be ferried by overcrowded buses to the terminal.



Garuda Indonesia Customer review :  25 March 2014 by E Harmon    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Inboard business class service is very good with a good choice of meals, if you want a drink, you should be prepared to ask several times. Onboard crew know nothing about ground services at all. Despite double checking with call centre, on arrival from transit, resulted in an additional visa on arrival, USD 25.00. Bus to connecting flight, pay yet more tax. Go through immigration and advised cannot take water into departure lounge. This only happens Jakarta to Singapore. Get hotel to print out boarding pass for departure to Australia, get to the airport and told, you need another boarding pass. Business class lounge very basic, yes I know they are doing renovations, but they are also doing the same renovations in Denpasar, so again very basic, and don't even think of asking for a drink. Transfer from Jakarta to Denpasar, not my request but the only flight on this day. Dropped off at the Domestic Arrival, and told to find own way to International, approx 15 minutes walk. Off to immigration, but told, you must pay more tax, so far the cost of the tickets has risen by over USD 100.00 just to transit. Not all problems are Garuda's, taxes are government, but passengers must be fully informed. Transit passengers should be assisted, not abandoned. If a Garuda is serious about creating a better reputation, it must address information services and passenger assistance.



Garuda Indonesia Customer review :  19 March 2014 by M Lays    (Indonesia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA319, SUB-CGK, 27 Jan 2014. With the service and facility that they have, I think the price is quite high. The service is no good and not friendly at all. Entertainment facility is very limited and due to the sound I couldn't really hear clearly. The food is awful, I ordered a special meal, and when I got the meal it was already spoiled.



Garuda Indonesia Customer review :  17 March 2014 by Tercon Bojan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I boarded my overnight Bali - Tokyo flight on a Garuda A330-300 expecting not much. I was in for a very pleasant surprise. The plane was brand new with flatbeds, which I was not expecting. Although the seat was a little bit narrow with not much storage space, I still managed to have a decent sleep. The IFE had a good selection of movies and was relatively easy to use. Service came with a wonderful smile and warm Indonesian hospitality. It is obvious that recently Garuda has been investing a lot into hardware and it shows. There are still small details that can be improved upon such as a fluffier pillow and non-synthetic blanket, however, this is a very competitive product.



Garuda Indonesia Customer review :  13 March 2014 by Kosovar Xhokli    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A330-300 from Amsterdam and return (GA 88-89 respectively). The flight had a short transit in AUH which for me was pretty cumbersome and tiring to get out of the plane after several hours in the aircraft. Fortunately, the service was great, the selection of meals were unique as they combined western and Indonesian menu. The cabin crew were responsive and professional in a way of treating and comforting passengers, but the entertainment system was pretty disappointing. The movies were limited and the touch screen was not really responsive. I really wish to fly their brand new B777-300ER soon when they launch direct flight from CGK-AMS.



Garuda Indonesia Customer review :  13 March 2014 by Marini Fitria Thamrin    (Indonesia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 0416-GA 0720 on 14th Feb, GA 0721-GA 0439 on 1st March, destination CGK-DPS-BNE (return). I traveled with my 2 sons, parked the stroller before we entered the flight, but when we transited in Bali the flight attendants said I needed to get the stroller at baggage claim. Carrying one boy in one hand with a cabin bag and another boy was not easy! I was informed by check-in staff that we would be served a kids meal but later on flight attendants said they didn't have any. No toys or enough inflight entertainment available for kids either. Although I am a gold frequent flyer and flying all the time with Garuda for business purposes, I will not recommend it for those travelling with kids.



Garuda Indonesia Customer review :  11 March 2014 by G Jennings    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA716, 9th March. Excellent flight in a well maintained A330. My main reason for commenting was the excellent service provided by the priority lounge staff and manager at Jakarta airport who helped out in retrieving stuff I had left at my hotel. Nothing was too much trouble.



Garuda Indonesia Customer review :  6 March 2014 by Gabriella Wesley    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 884, CGK-NRT. The immigration was fast, clean cabin, nice lounge, nice in-flight entertainment, very comfortable seats. Staff were friendly, they have a limousine for first class passengers and the food offered was tasty. The price was reasonable.



Garuda Indonesia Customer review :  3 March 2014 by Wiraditma Prananta    (Indonesia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA299, BKS-CGK. I took the morning flight because I will continue my trip to another city in Indonesia, the flight was scheduled at 7.25 am but the fact was the aircraft arrived from CGK at 7.30 am so the flight was delayed about 30 minutes. Fortunately the cabin crews apologized about the delay and served the passengers friendly. Another problem I found when the arrival, even though the aircraft landed smoothly, the aircraft parked in the remote area and we need to go to the Arrival terminal by bus that provided by them. Actually it would be ok if the weather was good, but in the condition of heavy rain like I did, it wasn't supposed to be parked in the remote area.



Garuda Indonesia Customer review :  25 February 2014 by B Owen    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA718, DPS-MEL, 24/2 in business. A330-300 with same immaculate cabin and seats as 200 on way up. Check in efficient. Lounge is temporary so pretty basic with partition from main terminal but still better than the main terminal for waiting but certainly not worth arriving early to enjoy, especially with constant announcements. Didn't eat or drink in lounge so no comment. Crew warm and gracious and requests met quickly. Slept the whole flight so can't comment on IFE or food except to say when I woke a crew immediately offered hot or cold drink. Toilets spotless. Flight on time, priority bags first and second on belt without delay. For the bargain price paid it was exceptional value and will definitely consider and recommend Garuda for future travel.



Garuda Indonesia Customer review :  19 February 2014 by B Owen    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA719, MEL-DPS, 17/2/14. Flight empty with only 6 of 36 in business. Check in took minutes with no other passengers waiting. Qantas Business lounge in Melbourne great place to relax with good breakfast selection. Flight departed right on schedule and arrived 30 minutes early. On board service was extremely attentive. Amenity kit contained useful items. Food was just OK with lunch served and chips, chocolates and cup noodles offered throughout the flight as snacks. Toilets spotless. Good entertainment selection. Very comfortable seat, not quite horizontal but by far the best option out of the three airlines plying this route and although an early start from Melbourne, we checked into our Ubud hotel at 2pm so it really gives you that extra bit of time to enjoy Bali. No on board immigration on ex Melbourne flights. Also, our preferred seats were marked as occupied during on line check in and were empty so if you don't get the seat you prefer, try asking at check in for them. In summary great seat and service, good IFE, OK food and wine, best option for this route in business class and definitely recommend.





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