Frontier Airlines Passenger Reviews and Frontier Airlines Customer Trip Reports

Frontier Airlines customer travel guide

  Frontier Airlines 3-Star Airline Ranking

  Frontier Airlines Passenger Reviews & Trip Reports

SEA-DEN-OKC-DEN-OKC. Overall, service was really good. Had a huge delay from DEN-OKC due to crew scheduling issues, but other 3 legs were on time. Food selection was adequate for these flight duration's, but the aircraft interiors need to be refreshed. With that said, seats on 3 of the 4 legs were uncomfortable due to high wear and tear. IFE was not free like Virgin America or JetBlue. It's terrible how the US airlines are charging for everything now, it's getting ridiculous.

Flight: In last month. Just returned last night to Anchorage. I used my Early Returns miles and took my family to ATL via DEN. All aspects of our trip were great on Frontier. We did takeoff 40 minutes late from DEN on our return but somehow managed to arrive 20 min's early into Anchorage. The planes were fine, the service excellent and staff attitudes were quite positive. No problems and no complaints! I will fly them again soon!

Flew from La Guardia to Denver. Flight took off 40 minutes late, but otherwise a pretty pleasant experience. Newish Airbus with comfortable leather seats, decent legroom and direct TV screens in seatbacks. Crew was OK but unremarkable. I'd fly them again and consider them one of the better options in my market.

I purchased a round trip Minneapolis to Santa Barbara 4 months in advance. I did not specifically look at the aisle seating I was assigned and 3 out of 4 legs I was seated just in front of the exit row and could not recline my seat (Row 10). 3 out of 4 legs were on an Embraer 190 which is a nice plane, but no storage. Last leg on Airbus 320 had the most cramped seating I've experienced. They gate checked my bag half way through boarding, letting the last 20 folks bring on their bags. When I asked the flight attendant what was going on, she said they "pre-emptively" gate check bags when they have few checked bags for a full flight. Bottom line is that Frontier is not customer friendly. They will survive on price alone, and they won't get my business unless I'm desperate.

LIR (Costa Rica)-DEN-LAX. Sat on the runway in CR for a 1.5 hours, due to "paperwork issues". They wouldn't let us on our connecting flight (we made it 30 mins before departure) stating our luggage wouldn't make it on. They rebooked us to a United flight, who charged us for luggage. Not a pleasant experience - will never fly them again.

Flew round trip from Minneapolis to Las Vegas via Denver. Staff very friendly and the overall experience was fantastic. I recommend upgrading to Classic Plus - it is well worth the extra money!

Flew roundtrip from Denver to San Diego return to Denver. Staff were friendly, helping us with checking baggage. Boarding was easy, boarded early due to no carry on bags. Flight staff friendly and efficient trying to get everyone's carry on bags stored. Seats were comfortable and had plenty of room. The TV was good, had to pay for it but it was affordable. All of our bags made it to our destination. The return trip to Denver was just as pleasant, the plane not very full so attendants let us change seats.

ATL-DEN. Arrived on time, however the boarding ramp would not work so had to wait 30 min for technicians to fix it before we could exit the plane. On the return DEN-ATL we sat on the runway for an hour because the plane had a malfunction. Finally unloaded off the plane, just to be told to wait for another to arrive in 30 min. We arrive in ATL airport to find out the shuttles have been shut down for the night and that we would have to take buses to the baggage claim. Total delay 3 hours!

My flight from DCA-MKE was delayed 1.5 hrs. In MKE, my flight to DFW was cancelled due to the fact that they did not have any staff available. There were only 10 seats available on flights going to DFW for the next 2 days. Overall, the worst flying experience I have had. My first and last time using this carrier.

LAX-DEN-DTW. The flight was fine, on time, planes reasonably new and staff very friendly. You get a cookie and a drink for free and pay for other food onboard. Transfer in Denver was quick. My only gripe is their boarding procedure. Zone 1, 2 (for people with infants and small hand luggage), then a free for all. That means you might have issues fitting your inevitably oversized hand luggage in a bin as some less sociable people with big hand luggage will just board in zone 2.

Bought 2 tickets for my daughter and I to fly from Akron, Ohio to Provo, UT. Flight delayed in Akron, boarded an hour late and arrived in Denver 2 hours late with my connecting flight gone. Found a flight leaving for Salt Lake City in 30 mins. I went to the gate and the employee at the counter was able to get us onto that flight. Onboard we were served about 1 inch of warm water. When the gentleman beside me asked if he could have a full cup of water the flight attendant gave him a glare. I had to pay $85 for a taxi to get to my destination. I called Frontier's customer service to see if they could get me a return flight out of Salt Lake and they refused to even listen to my situation. They were very rude, telling me it was not their problem because I agreed to fly into Salt Lake City!

Milwaukee to Fort Lauderdale return a week later. On both flights the planes had problems with temperature control. Hot then cold, hot then cold. No radio plug ins or TV's, and only food item was a cookie. Would not recommend if you have other good options.

MSP-DEN-MCO return. TV was great for the kids, plenty of room and very punctual. Great affordable airline, total for the price was almost $100 cheaper than any other airline per ticket.

Atlanta, GA from Salt Lake City, UT via Denver, CO. Tickets were cheaper than other airlines. Flights left a little late due but arrived early. Aisles onboard are narrower than normal but seats are bigger. Each seat has a TV in the headrest. Flight attendants and ticketing agents the best I've dealt with.

HOU-DEN-HOU. Flight to Denver delayed almost 6 hours and we weren't notified until arrival at the airport. 50$ voucher that could only be used for future flight booking. Due to a snow storm, it took us 2 hrs to arrive at the airport instead of 30 mins. Only one flight per day to Houston - we ended up on the flight to San Antonio which was also 5 hrs delayed. The representative was rude, charged us 40$ for baggage. She claimed it's was her right to rebook our flight to San Antonio instead of Houston. The delayed flight to San Antonio made us miss the last bus to Houston and checked baggage took forever to be claimed.

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