Etihad Airways Passenger Reviews and Etihad Airways Customer Trip Reports   Etihad Airways   437 reviews an official 4-Star Airline   Add your Etihad Airways review   Etihad Airways official 4 Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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Etihad Airways customer review :  22 July 2010 by J Kosky   (UK)

I had no problems on my flights from London to Abu Dhabi and on to Tokyo. Very good entertainment system.

Etihad Airways customer review :  22 July 2010 by A Benton   (Australia)

MEL-AUH-IST return. Arrived at airport to be first to check in, to secure exit row seats for 6ft 4ins son - had made request at time of booking but none available, and they claimed these seats are only assigned once the passengers are sighted and seen to be fit. When we boarded these seats were occupied by average sized adults with children aged around 10 years old. Son was seated at back of aircraft which was extremely cramped.No matter how many requests we made, the same situation on return leg - even his preassigned window seat was not available. Just as we were about to board, an exit row seat became available on IST-AUH leg, but not available AUH-MEL. Considering we checked in about 11 hours before this flight departed, puzzled how they allocate these seats. Another very cramped 13 hours. We travel 3 times a year and airlines with Middle Eastern hub suit us better - we will be trying Qatar Airways when next we travel with the children.

Etihad Airways customer review :  19 July 2010 by J Antley   (UK)

I travelled June 7th. Upon arrival at Manchester I was informed that Business class was overbooked and I was downgraded to Economy class for the outward journey. I was informed that my refund would be back on my credit card within 3 weeks because I had booked direct with Etihad - I have now been back 6 weeks and still no refund, despite ringing up every day. All they say is that they will email Manchester and speak to the Manager - the call centre is abroad. To date they still have not even got any details of my refund on their system, claiming that it is because I have already travelled. I also got an email from Guest affairs stating that my refund will be fast tracked! Still no refund, very bad after sales service, spoilt the experience.

Etihad Airways customer review :  9 July 2010 by V Cipriano   (Portugal)

London Heathrow-Bangkok by Abu Dhabi return. Compared with Emirates, Etihad Airways is fantastic. In economy the seats could have some more space. The service is better, the attention with passengers also, the basic needs to travel with some confort.

Etihad Airways customer review :  8 July 2010 by Gary Brown   (UK)

Manchester-Bangkok and return. Cabin crew do not answered call light on flights. Waited up to 20 mins before finally got fed up and went to the galley for what I wanted. Awful seat allocation despite checking in early at Bangkok and requesting back seats in two's for the 4 of us we were assured the plane was half empty and we could be sure that each couple would have 3 seats between them. The plane was packed when we got on and our seats had been taken! We eventually sorted this out but had another passenger with us. My wife warned me not to book with Etihad after a similar experience 3 years ago, but I did and she was right! I feel they have won awards by focusing on the Business and First Class rather than Economy.

Etihad Airways customer review :  7 July 2010 by Siobhan Kilalea   (UAE)

I travelled to Dublin on 24th June and return on 28th June. On both trips the food was appalling. We were served lunch shortly after boarding the plane at approx 9.30am. The crew on the return flight did not seem to have access to a passenger manifest as they put people in other people's seats which caused upset to some passengers. One man was asked to move three times! Again this time we were presented with dreadful food.

Etihad Airways customer review :  7 July 2010 by M Bevan   (Australia)

MEL-AUH- ON return. The overall experience was comparable if not slightly better than BA, and a lot cheaper. The food was fine and cabin stewards friendly and helpful enough. IFE is great although mine didn't work for the 14 hour MEL-AUH leg. After 2 hours of it being reset 3 times I was brought a handheld DVD but not all the parts needed to recharge it which made it quickly redundant. In the end I gave up and slept. At the end of the journey I was given a pack of playing cards as a gift for my inconvenience! The outward journey pretty much ran to schedule but the return leg from Abu Dhabi to Melbourne was delayed by 4 hours meaning a 7 hour stopover in Abu Dhabi. There was little explanation or apology but unfortunately that's fairly standard to most airlines in my experience. Both flights between London and Abu Dhabi were not full so it was possible to move and have an empty seat next to you. My pre-selected seat from London was changed ostensibly to accommodate a family but it was actually occupied by a lone traveller.

Etihad Airways customer review :  23 June 2010 by H Melby   (Norway)

Brussels-Dhaka returning to Frankfurt, via Abu Dhabi both ways. Very clean and tidy on all flights. Food better than average airline, and lots of refreshments provided. Entertainment was mostly very good - only problem was that the inflight map wasn't working on two of the flights. Flights to and from Dhaka were full and fellow passengers were loud and rude but I can't really blame Etihad for that - staff did try to make the best out of the situation. Etihad should however really work on keeping their departure schedules. All flights were delayed by at least 30 minutes. Also, it seems like they don't turn on the airconditioning properly until the flights are in the air. This made it excruciating when it took about 40 minutes from boarding the plane and until departure in Abu Dhabi, where the outside temperature was nearly 40 degrees celcius.

Etihad Airways customer review :  18 June 2010 by B Walsh   (Ireland)

Dublin to Abu Dhabi return. Plenty of spare seats and at check in they even held a spare seat for me. Seats are pretty comfortable and legroom average. Food onboard acceptable, not exceptional. The inflight entertainment system choice could be a lot better including music selection (Emirates far better). The cabin crew were all helpful - I thought it was good value flight

Etihad Airways customer review :  18 June 2010 by Paul Nesbitt   (Thailand)

BKK-AUH-CAI. A very pleasant pair of flights with courteous attentive service. Initially the seats on the 777 felt a little coffin-like, but once I was used to them they were fine. The size of the seat on the A320 from AUH-CAI was surprising for a small aircraft. I was able to order food when I wanted on both legs, a big plus in business class.

Etihad Airways customer review :  8 June 2010 by R Arrowsmith   (USA)

JFK-AUH-CMB.The flight to Abu Dhabi was uncomfortable due to the narrow seats,to be expected though on a long flight. The staff seemed hurried and unprepared. When they were giving their pre departure announcements and welcomes, they kept cutting themselves off and re starting their speil. When meals came around, they skipped me for some reason! After the stewardess came back around, she asked me why I didn't have a meal and if I didn't want to eat. I told her no one offered me a meal. She graciously offered me her meal, which I appreciated. The flight back to JFK was more efficient, probably helped by the fact that I had an aisle seat. Meals were less appetizing, but that's subjective.

Etihad Airways customer review :  7 June 2010 by K Wright   (UAE)

AUH-BAH-AUH, cold sandwiches and water on these short flights. Flights on time. I am curious why EY shows ridiculous practical joke skits on seatback entertainment with no headphones provided.

Etihad Airways customer review :  6 June 2010 by T Solarikis   (Australia)

Sydney-Athens via Abu Dhabi. I Was served by the same hostess for most of the first leg but she did not smile, or seem at all interested in her job. Cleanliness of the plane was sub par - many tissues and even blankets left from the previous trip. The meal service was strange, with the crew serving drinks before the meal and then not during the meal at all (I'll be sure to order in bulk next time). I did not receive my first choice meal on any of the four legs of my trip. Abu Dhabi-Athens by contrast was a much a more agreeable experience with friendly and helpful staff. IFE great. My main criticism however is the A340 - a cramped aircraft.