Etihad Airways Passenger Reviews and Etihad Airways Customer Trip Reports   Etihad Airways   399 reviews an official 4-Star Airline   Add your Etihad Airways review   Etihad Airways official 4 Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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Etihad Airways customer review :  19 March 2010 by Suzy Lane   (UK)

LHR-AUH-BKK return. Decor and cleanliness of planes very good. Entertainment system good with plenty of movies, tv, music and games. On one flight monitor was broken (touch screen failed and handset wouldn't link) which meant a very boring 8 hours. Flight Attendants said they could only reset it (when they remembered to do that). Food was good with 3 choices, drinks available but needed to ask or collect for yourself as not asked regularly by FAs. On 1st 3 flights we found FAs to be stand-offish, bordering on rude. If you asked for a glass of water, it seemed like it was an inconvenience to them. On our final flight however, I had an allergic reaction to part of a meal and a number of attendants became so much better, insisting on calling the ground for medical advice even though I advised I simply needed to drink lots of water to dilute the effect. She introduced herself and checked on me numerous times throughout the flight. My criticism would be that it shouldn't take for somebody to be ill during flights for the FAs to express a friendlier demeanour.

Etihad Airways customer review :  18 March 2010 by P Fuliano   (Italy)

MXP-AUH-BKK return. Two different evaluations. MXP-AUH return with A330, good catering, confortable seats, good IFE. AUH-BKK return with B777, very bad catering, unconfortable seats, bad working IFE. For all flights polite cabin crew.

Etihad Airways customer review :  18 March 2010 by L Jacob   (USA)

I totally agree with Z Bibicy (15 Feb). We also travelled with children in economy class from JFK to Abu Dhabi and our experience was exactly the same. The service was bad and crew were so indifferent and inefficient. Everything about Etihad starting with their website is a big show with no substance. We made a stop in UAE and took our tourist visas through the airline. We have been trying to get our visa deposit fees refunded after exiting the country, and the airline has totally ignored any emails or phone calls that we made to them. It is close to 2 months now and we are really angry with them now.

Etihad Airways customer review :  9 March 2010 by K Heinrich   (UK)

LHR-AUH-MNL return. LHR to Abu Dhabi A330, new IFE that didnt work for first 3 hours of flight. Eventually IFE worked but with only movies, good food and service. Abu Dhabi to Manila on B777, empty flight, good service and could choose seats with working IFE. Flight back from Manila on B777, seat 54C IFE working but there was a problem with the screen and controller did not work. FA's tried to reboot several times but problem was with the screen and controller and not the system. Abu Dhabi to LHR, good food and new and working IFE.

Etihad Airways customer review :  6 March 2010 by J O' Reilly   (Australia)

Sydney - Abu Dhabi - Dublin return. Modern clean aircraft, A340-600 quite cramped and on the first flight (which is 15 hours) it can be quite uncomfortable after some time. AVOD excellent with a huge range of movies, games, music etc. One thing that did bother me was not having the seats I had expected when boarding the flight, not sure what the mix up was but FA could not help. I would fly again due to price.

Etihad Airways customer review :  1 March 2010 by Suleiman Al-Siyabi   (Oman)

Jeddah - Abu Dhabi. The flight was delayed for 13 hrs (took off at 0230 of the next day instead of 1655hrs). During that time we were kept in the airport with false promises it will be in the next 2 hrs or so. Airport operation managers lied a lot, refused to take us to a comfortable place/hotel and food was begged to get it. We finally got a flight at 0130 of the next morning, the capt spend the next hour trading transit passengers from the airport to make up for the fact that this was an over-duty flight bearing no consideration to passengers sitting for the last 13 hrs waiting. Upon insisting and asking his professional reply was "Late better than never!". I don't know why Etihad Airways ever won any awards by having such attitude.

Etihad Airways customer review :  28 February 2010 by P Mello   (Switzerland)

We just returned from Kochi to Geneva by Etihad. I had seen so many superlative ads about the flights, comfort, service etc. Geneva to Abu Dhabi was comfortable, but cramped in economy - no more comfort for economy passengers compared to European airlines. Etihad offer packed entertainment so nobody needs to stretch a bit. It is a pity that the adverts are meant only for business class to try and attract other passengers to travel. Abu Dhabi to Kochi or Bombay is a small packed aircraft.

Etihad Airways customer review :  28 February 2010 by Naveen Schwab   (Germany)

FRA-AUH-KUL. Flights on time, meals tasty and friendly and helpful FA. Seating and IFE was good, with a big choice on movies etc. Cost 350 Euro, price was ok.

Etihad Airways customer review :  22 February 2010 by D Mayes   (South Africa)

Cape Town - Abu Dhabi - Beirut return. Faultless flights and service equal to Emirates. Entertainment system works better than Emirates. On the return from Beirut to Abu Dhabi we were routed on MEA which caused a little confusion.

Etihad Airways customer review :  20 February 2010 by Elton Chapman   (UK)

Manchester to Sydney via Abu Dhabi return. Great seat, in flight entertainment, food and drink. Service onboard excellent and friendly. Business class lounge at Abu Dhabi was OK although they could do with more showers. Chauffeur service was a nice touch and worked well.

Etihad Airways customer review :  19 February 2010 by G Kennon   (USA)

JFK-AUH return. The crews were prompt in responding to requests. I found the seats quite comfortable and legroom generous for Economy Class. Food good, and inflight entertainment options were great.

Etihad Airways customer review :  18 February 2010 by D Garner   (UK)

Manchester Abu Dhabi Economy. Excellent food and drinks service on well maintained A330. The cabin crew were helpful and customer focussed. They deserve their 4 star ranking.

Etihad Airways customer review :  15 February 2010 by Z Bibicy   (France)

I flew with my wife and son (2½ year old), Paris-Abu Dhabi-Doha return. Our bad experience was mostly with the crew and organization. On the first leg the cabin crew took way too long to serve food and retrieve the trash, and when offering drinks they skipped me two times. I wouldn't have taken it further if it hadn't been for the return. I checked-in online so we got our boarding pass for the two trips (Doha-Abu Dhabi-Paris) with chosen seats. When we checked- in the luggage though, the agent changed (without telling us) our seats on the Doha-AUH leg. The flight was due to leave at 22.35, but it was delayed by 45 minutes, without any explanation. We ended up on the row right after business class, where the armrests cannot be moved, so impossible to lay my son for him to get some sleep. Of course we were running out of time for the connection, we reached about 1/2 hour before the due departure. But that wasn't a concern for Etihad since we had to wait until the business class left the aircraft, got in their own bus (only 8 of them!), before we could pack up in the next one. We therefore had to run through the terminal to manage to board the next plane (last ones to board). In spite of a good number of cabin crew they do not seem efficient or focused. At breakfast time my wife asked for a tea she never got, and when went to the back to kindly ask them a second time she was told the trolley had first to go up the aisle (we were at the very rear) before she could be served - took 20 minutes. Same when we asked to get the fruit salad from the breakfast tray that my son didn't get as he was sleeping - I had to go ask again (beg would be closer) as the plane was descending. I would advise Etihad to train their staff better, some won't even make a smile for the whole 7 hours trip. Take into consideration all passengers, not just the First/Business class. There's more in this world than just money and look (since Arabic black- dressed women get full attention even in economy class, unlike other passengers), try to understand that.

Etihad Airways customer review :  15 February 2010 by J Glendon   (Ireland)

BKK-AUH. I was shocked to discover that the seat configuration on the B777 has now changed from 3x3x3 to 3x4x3. Seats are a little bit more cramped and no aisle room. This is really squeezing us in.