ETIHAD AIRWAYS  Passenger Reviews and Passenger Trip Reports an official 4-Star Airline   Add your Etihad Airways review   Etihad Airways official 4 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? Etihad Airways Customer Reviews = 314

ETIHAD AIRWAYS review :  2 July 2009 : byP Rogerson   (UK)

AUH to Cairo. Used Etihad instead of usual Emirates so a comparison. Check in chaotic despite a dedicated Business class area. Waiting too long. e-gate not working. Lounge small. Flight called but kept waiting 20 minutes before boarding, lack of communication. Once on board trying to balance the Arcos entertainment console on lap whilst eating, reading etc was an art not easily mastered. Food OK and staff attentive. Overall OK compared to other airlines but I'll still choose Emirates and DXB next time.

ETIHAD AIRWAYS review :  23 June 2009 : by J Jelfs   (Australia)

SYD-AUH-BRU-MAN-AUH-SYD. Boarding at Sydney and Abu Dhabi chaotic and not well organised. Upgraded to 1st and service SYD-AUH leg excellent. AUH-BRU service was a bit ragged - staff in abundance but didn't seem to answer anyone's call in a hurry- weren't rude just disinterested. MAN-AUH pleasant and attentive staff, food average. AUH-SYD most staff obliging and attentive- food average. Be warned if you are larger person and you want a window seat, the gap to get in and out is really tight especially on the 2 class configuration - could be an issue in an emergency. I am not petite and struggled to squeeze in and out of the gap! If you can, try for seats 5A or 5K as no narrow entry to these seats- I wouldn't go for an aisle seat unless you are a solid sleeper- also on AUH-SYD a stroppy passenger didn't want to share one of the centre double business seats, so staff ran in circles to get another person to move so that it ended up 2 men sharing- these doubles are rather intimate yet there were couples sitting separated and strangers seated together. So be prepared to be up close and personal in those double seats. Be patient in AUH with the airport queue systems for boarding - can be tedious- also be aware that the walk from the lounges to the gate really is 25 minutes - plus you will need to do the security check again from one terminal to the next even if transit only.

ETIHAD AIRWAYS review :  15 June 2009 : by Jay Viswa   (Canada)

MAA-AUH-YYZ. I was flying with my family with one infant, ground service at MAA and most EY staff have performed bare minimum similar to a low cost carrier. I had a good travelling experience with Etihad two years ago and was happy, but now the crew treats an economy passenger as a flying beggar sitting on the EY seat. Ground service quality getting lower and at the bottom level.

ETIHAD AIRWAYS review :  9 June 2009 : by Alain Janssens   (Belgium)

BRU-AUH_BKK. Smooth check in business class counter Brussels airport - lounge insignificant. New seats on A330-200, had window seat A7, privacy, very nice. Only drawback seat is not large. Drinks, food and service excellent. AUH new business lounge excellent, but long walk from plane to transit area in new terminal 3. AUH-BKK found the selection of movies IFE rather limited. Received fast-track card before landing at BKK, did not use limo service having domestic connection. Bags first to arrive after fast immigration check through.

ETIHAD AIRWAYS review :  25 May 2009 : by R Taylor-Murphy   (Ireland)

Beijing - Abu Dhabi - Dublin. Check in at Beijing was quick and friendly. Having flown this route a few times before, it tends to be quite empty - so I requested a block of 4 seats to myself. Overall there were around 100 empty seats in Economy out of 220. Entertainment system is great. Food was great, flight attendants professional and friendly. My only complaint is that they left the cabin lights on for most of the flight which was somewhat annoying as Beijing time the flight was from 7.10pm until around 3am - should definitely be classified as a night flight. Flight from Abu Dhabi was more crowded, entertainment system was just as good. Most people slept for the duration of the flight and breakfast was very good. I've flown a lot of airlines on the China - Europe route and Etihad is one of the best.

ETIHAD AIRWAYS review :  21 May 2009 : by A Ridha   (UAE)

AUH-CMN-AUH Diamond class. Shocked that for this 9 hour flight to Morocco each way, Etihad use an old leased A330 with very old, uncomfortable first class seats. The seats do become flat, however they are nothing like what they advertise and are more a 1990's seat. Seating is 2-2-2 and has no privacy if the seat next to you is occupied as you end up fighting for the armrest which is shocking for the price one pays for first class. IFE is old and unimpressive. Flight also leaves from Abu Dhabi airport Terminal 1, and not the new Terminal 3. Etihad are concentrating on expanding their destinations with older planes but risk losing customers in doing so.

ETIHAD AIRWAYS review :  7 May 2009 : by B Harden   (UK)

I have flown with Etihad several times in business and pearl class. Overall not a bad airline. I have had reason to complain and their customer care team are the worst I have ever dealt with. On one occasion the spelling for one of my friends was wrong on the ticket and they charged £75 for a name change. They told me they were doing me a favour charging the £75 as their policy is to cancll the ticket with no refund and charge the full cost for a replacement ticket with the correct spelling. They only had to change one letter in the name. For this reason I will not use them again.

ETIHAD AIRWAYS review :  7 May 2009 : by Rob Cooper   (UK)

LHR-AUH-SYD-AUH-LHR. A very good experience and exceptional value for price of the ticket. Aircraft newish on all legs. Seats tight width wise but reasonable legroom. Crew professional and friendly. Large seatback monitor, AVOD entertainment good selection of movies tv games and music. Meal service of a high quality, choice of three entrees. No problems with running out of meal choices or lack of meals.

ETIHAD AIRWAYS review :  6 May 2009 : by Heiko Jockers   (China)

CDG-AUH-PEK Business Class. I now usually prebook the window seats as they have more privacy. Meals getting a bit boring if you fly them once per month. Big hold up during AUH transit, as all arriving pax from Paris had to be individually temperature checked (swine flu). Apart from that transit in new terminal quick and easy, even had a warm meal in the new lounge. AUH-PEK again new 332, small improvements in details in seating, but consistency in the EY long haul fleet as to seating and service.

ETIHAD AIRWAYS review :  30 April 2009 : by M Broadhead   (UK)

I absolutely agree with A Mort. I had the same experience in March. Very rude cabin crew. No food - not just running out of your choice but running out of food. We were only half way in economy class so a lot of people did not get any breakfast. No drink, not just the alcohol, but nothing else. This is a really dry airline! I do not plan to fly with this airline again if it can be helped and advise others to avoid them.

ETIHAD AIRWAYS review :  30 April 2009 : by T Saeter   (Norway)

LHR to KL economy class. The flight out was 2 hours delayed. Nice clean cabin and smiling staff. Not much leg space for a tall European guy, but good entertainment. The return flight was not so good, the good Arabic staff had been changed with some rude European staff, no smile, poor and cold food.