Etihad Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1008 reviews
5/10
5 star Skytrax Rating
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1/10

"worst experience of my life"

(Bahrain)

Verified Review | New Delhi to Bahrain via Abu Dhabi. This is the worst experience of my life. Flight gets delayed in New Delhi and as a result I have to miss my connecting flight. The staff is so rude in Abu Dhabi. Rather than trying to help or provide solutions they would rather behave irritated. Now they have given me a flight the next day. I am a girl traveling alone, staying in the airport overnight is inappropriate. They should consider these facts but instead they prefer being adamant and non negotiable. Also be careful while booking your flight. They book in the name of Etihad Airlines and send customers in Jet Airways. Even if it is codesharing it needs to be mentioned. We are not fools here. We have paid our money and therefore expect service. Rather than the rude behavior of the staff. The staff is not doing us a favor in fact it is the other way around. I am despising this experience.
AircraftEY379
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew Delhi to Bahrain via Abu Dhabi
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"cabin crew were friendly"

(Netherlands)

Verified Review | Flew Brisbane to Amsterdam via Abu Dhabi. I recently had 2 flights with Etihad Airways and they were both extremely good. The cabin crew were friendly and could not have been more helpful, the seats and lighting great and the cabin temperature just right. The toilets were clean and checked during the flight. The food was better then I am used to with other airlines. The lounge in Abu Dhabi was well equipped and the washrooms and shower very clean with a special cleaning lady present and helpful. Only critical point is the transit through Abu Dhabi airport, that is more like a survival of the fittest, but the airline cannot be blamed for that.
AircraftBoeing 777 Dreamliner
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBrisbane to Amsterdam via Abu Dhabi
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"one of my bags was missing"

(Canada)

Verified Review | I travelled by Etihad Airways on 1st September from Lahore to Toronto. I had 2 stopovers, Abu Dhabi and Dublin. When I reached Toronto, one of my bags was missing. Since then despite sending repeated emails,making phone calls, at first Etihad didnt respond. Etihad had code sharing with PIA and Air Canada. When finally they responded, they said it was not their responsibility and put blame on Air Canada. They said they have closed the case from their side. How can they close the case like that? My whole bag of 23 kilos is gone they think it is a joke, not ready to compensate. It is a very devastating and demoralising situation.
AircraftA330-200
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteAbu Dhabi to Dublin
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"inflight service was very poor,"

(Australia)

Verified Review | Abu Dhabi to Melbourne. The worst flight ever. No leg space and the inflight service was very poor, the worst I have ever come across. This is the 2nd time I have flown Etihad Airways, thinking it was a one off bad service I got the first time, but the 2nd time round was the same poor service.
AircraftBoeing 777-300er
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAbu Dhabi to Melbourne
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Awful onboard service"

(Netherlands)

Verified Review | Kathmandu to Abu Dhabi. Booked seats were gone so I had to sit separate from my wife. Awful onboard service, it took more than 1.30h. before we got something to drink. After the meal the crew dissappeared and didn't came back. Nothing was served anymore. On arrival it took more than 20 mins before we could get out of the plane so we had only 1.15 hour transfer time left. When I got into the bus my wife was forbidden to join me because they said the bus was full which wasn't. It took 20 min before she arrived at the terminal. We were just in time to get our KLM flight to Amsterdam. KLM crew immediately gave us something to drink before take off when I told them about this bad experience. Unbelieveble that Etihad is a 5 Star airline.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKathmandu to Abu Dhabi
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"they have gone downhill"

(Australia)

Verified Review | Paris to Brisbane via Abu Dhabi. I have to share the sentiment of most of the recent reviews about Etihad posted here. I was happy to get an A380 from Paris to Abu Dhabi compared to a. ageing 777-300 I flew recently and then a 787 for the second flight. Both aircraft were nice and new but the service and food were just lacking. What was particularly frustrating was that the entertainment system offers a food and drink section but it was always unavailable and never worked on either flight. Food was average and as others said I wasn’t given a choice for the second meal on the Brisbane leg of the flight. The in-flight service was very disappointing as I rarely saw the flight attendants at all and I had to press the call button just to get a tiny cup of water. I have flown other airlines that have been very attentive but Etihad seem to train their staff to do as little as possible in order to save money on snacks and beverages. The entertainment on offer is also limited compared to other airlines. I’ve been with Qantas and Emirates who have a much wider variety of films and tv shows to watch than Etihad do. What also annoyed me is that on the Paris to Brisbane leg they locked the tinting on the windows so it was really dark on the aircraft despite being daytime. I was looking forward to seeing the beautiful Western Australian coastline from my seat but was prevented from doing this by the flight crew. I was unable to edit the window settings as they had been locked out. There does seem to be an element of cost cutting at play which has resulted in poor service. I feel that Etihad may have once been a good airline but they have gone downhill. Avoid and fly with someone else.
AircraftA380 / Boeing 787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteParis to Brisbane via Abu Dhabi
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"More cost cutting?"

(Netherlands)

Verified Review | Bangkok to Dammam via Abu Dhabi. Below the better business class experience. After 1,5 hours airborne, meal service finally commenced. Annoyingly late when you want to catch up with some sleep too. The soup was tepid and the spoon missing, had to wait another five minutes to get cabin crew's attention. The pasta was dry. No refill of glasses, made it even more dry. Had to ask again and wait another ten minutes before the wine bottle came by. No amenity bag, but ear plugs offered on request! Cost saving measure? Cabin crew seemed to be a bit inexperienced and swamped. Not visible in cabin other when rushing back and forth to seats, which may explain they were on a minimum number. More cost cutting? The Miracle lounge prior to departure was okay, rather a bar with snacks than a fully fledged business lounge. The outbound flight was okay but not any of the "wow" experiences I have had in the past with other airlines. Altogether, not overly impressed. I could recommend compared to KLM or any American airline, but compared to Singapore Airlines and Qatar Airways, no.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBangkok to Dammam via Abu Dhabi
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"not considering Etihad for future travel"

(Australia)

Verified Review | Manchester to Brisbane via Abu Dhabi. MAN-AUH in a dated Boeing 777-300. Check in at Manchester slow as many passengers were travelling with "several" bags plus a lot of "carry on" was being physically checked for weight & size. Uncomfortable seat with legroom, IFE and food just average - no idea what was on offer foodwise until given choice by flight attendant - and for 2nd meal there was no choice. Even though in transit at AUH there were still 2 security checks - 1 whilst transferring between arrival and departure areas and another at the actual gate. Abu Dhabi to Brisbane in a relatively recent 787 but again the comments re legroom, seat and food still applicable although screen for IFE on 787 a vast improvement on 777. Will not be considering Etihad for future travel.
AircraftBoeing 777-300 / 787-9
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteManchester to Brisbane via Abu Dhabi
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"incompetent boarding crew"

(Poland)

Verified Review | Abu Dhabi to Warsaw via Minsk. Most incompetent boarding crew ever. I had no check-in baggage with me on this flight. During boarding in Abu Dhabi my hand luggage was taken from me by the cabin crew due to lack of space in passengers compartment. When luggage was confiscated in Abu Dhabi I was not provided with any luggage-ticket. I did not know if the bag will land in main trunk or maybe the crew will manage to compact it somewhere in passengers compartments. Only information that I was discarded by the crew was negligible "you will find your bag after landing". After landing I approached again one crew member and asked him about my bag. He instructed me to proceed to the airport "and I will find it on the belt". I was transferring in Minsk to another airline, and there is no belt for transferring baggage. Airport staff was helpless as well. Eventually I received my baggage after two days in my destination airport after frantic private phone investigation at airlines and airports. The issue was created by negligence of Etihad staff consisting either of following: - assuming that there are no transfer passenger and sending all collected bags to final belt, not providing any receipt for collected baggage, taking no action in request to return of find missing baggage. I cannot imagine how "professional" airline as Etihad allow for such simple mistakes of the crew, eventually resulting traumatic experience of passengers. Additionally my seat had not working audio input.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAbu Dhabi to Warsaw via Minsk
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Seat is quite comfortable"

(Australia)

Verified Review | Flew Etihad Airways from Abu Dhabi to Melbourne. Seat 41K is on the main deck, 2nd row. Due to the tapering of the plane the space on the window side is narrow. Due to the stairs to upper deck there are no middle seats, giving this row a bit more privacy and quietness. Seat is quite comfortable, although a bit narrow and could do with an extra inch of leg space. Entertainment system has a big screen with good resolution. In seat power available. Food is very average and supply is limited (just 2 meals for a 13 hours flight).
AircraftA380-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAbu Dhabi to Melbourne
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no