Cathay Pacific Airways  Passenger Reviews and Customer Trip Reports   Cathay Pacific Airways an official 5-Star Airline   Add your Cathay Pacific Airways Review   Cathay Pacific Airways detailed 5 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

PAGE 1 2 3 4 5 6 7 8 9 10

CATHAY PACIFIC AIRWAYS review :  15 July 2009 by Roger Stone   (Australia)

HKG-NRT-HKG Economy but upgraded to Business Class on both sectors, maybe due to being a One World Emerald member, but not sure. Nevertheless, excellent flights with good service, good seats, excellent food and wine. Check-in service at Tokyo-Narita was remarkably good. Older A340 and A330 aircraft with old-style seats so cannot comment on the new seats on Cathay Pacific. I enjoyed the Wing Lounge at Hong Kong but found the Cathay Pacific lounge at Narita very cramped and below-par.

CATHAY PACIFIC AIRWAYS review :  13 July 2009 by J Carson   (United States)

LAX-HKG-BKK and return. Overall experience excellent. Business class seats very comfortable. Food very good, service attentive by cabin crew. AVOD on 777-300ER both long legs very nice. Our two college age kids were in economy and complained about new seats. Hard to sleep with no recline. Lounges at LAX and BKK very nice, but very disappointed in HKG Wing lounge. Attendants very rude. One of our kids had a problem with checkin that took 45 minutes to resolve. Luckily had copies of original paperwork or he may have been left in the airport. Would fly them again.

CATHAY PACIFIC AIRWAYS review :  13 July 2009 by Jo Harris   (UK)

London-Hong Kong-Melbourne return. New seats are interesting - found them really uncomfortable at first but better on the return journey - pillows help with lumbar support. On the plus side, did appreciate not having the person in front reclining into my personal space, so overall I think a good idea. Airbag in seat belt made it very uncomfortable so didn't wear belt for most of flight (not ideal). Also found buckle extremely difficult to undo. Meals have really gone downhill - I used to rate them as having the best airline food, but not anymore. I ordered ovo-lacto veg meals on all legs but what I actually got was vegan meals, which means no butter, no milk, no cheese & biscuits & no proper dessert (just soya stuff & bean curd). Annoyingly there was a nice-looking veggie option on the main menu for some of the longer flights but I was not allowed to have this as I had ordered a special meal. I was not impressed and will not travel with Cathay again for this reason.

CATHAY PACIFIC AIRWAYS review :  8 July 2009 by S Bryant   (UK)

London to Sydney return. Flights on time and luggage delivered very quickly on arrival. The flight attendants were good, seats all the new configuration, except the last ones on an old A340 back to London. The new seats are better without the feeling of intrusion into your personal space. AVOD very good, except on the A340. The minor problem was with service on the last flight where we seemed to be in a blind spot for service and were missed out a couple of times and had to request. Other than that a very good all-round service that we'd be very happy to fly again.

CATHAY PACIFIC AIRWAYS review :  5 July 2009 by J Tou   (Singapore)

Singapore - Hong Kong return. Check in was fast. Surprisingly to see the security check at Singapore before entering the Gate has improved a lot - they are now more courteous. AVOD is OK. Seat is OK. Food was terrible on both legs. It is very clear that CX has tried to cut cost on food but they might be going too far. Services from cabin crews were normal, nothing special to be mentioned. I feel disappointed with the standards of Cathay Pacific.

CATHAY PACIFIC AIRWAYS review :  3 July 2009 : by Jonathan Wright   (UK)

Great food and service. Excellent entertainment (best I've seen, better than Virgin Atlantic and Air New Zealand). Awful (shell style seat). OK when just sitting but totally uncomfortable when trying to sleep. Seat back doesn't recline - only the cushions slide down and forward.

CATHAY PACIFIC AIRWAYS review :  29 June 2009 : by P McDaid   (Australia)

Tokyo-Hong Kong-Singapore. Check in relatively quick in Tokyo. Both flights on A330 with 2-3-2 configuration which is good when traveling as a couple. All flights on time. No on demand entertainment and only about 8 movies on loop which was slightly disappointing. Food perfectly palatable but a bit dull, service quite slow on second leg. Staff friendly. Handle on my suitcase broken on arrival in Singapore but didn't report it as very late and we had a very early connecting flight in the morning.

CATHAY PACIFIC AIRWAYS review :  18 June 2009 : by David Gearing   (South Africa)

JNB-HKG-AKL return. Staff on flight to HKG were very good, AVOD system brilliant, children looked after very well, with great kids meals. New seats comfortable and easier to sleep in than the older seats. HKG-AKL on older seats and no AVOD. Very poor screens on plane, made kids a bit irritated and not having AVOD made it difficult for them to watch whole programs without being able to pause. Snack bar disappointing for kids as they were promised ice cream, which was not available on any of the four flights. Return flights all on older seated planes, which have very cramped legroom, especially as your shins hit the rail on the seat in front, making sleep nearly impossible. Check in at JNB was poorly handled due to tickets being payed for from Auckland and credit card used in New Zealand not being available to show check in staff at JNB, despite having arranged this with CX in New Zealand - this was not communicated efficiently to JNB check in staff, causing anxious moments when checking in.

CATHAY PACIFIC AIRWAYS review :  17 June 2009 : by Krishnan Ramanathan   (Malaysia)

KUL-HKG return. Check-in in Kuala Lumpur was fast smooth although check-in kiosks were not functioning. B777-300 only 60% full, so I had a row of seats for myself. The in-flight entertainment is not up to mark as airlines like Emirates and Singapore Airlines. Hopefully they will improve on this. Plus there weren't any leg-rests.

CATHAY PACIFIC AIRWAYS review :  16 June 2009 : by P Verma   (India)

I flew Delhi to Hong Kong and back. The service was good, right from the check-in till the arrival. But there was nothing so special about the experience that would set apart the airline from equally good options in south-east Asia. I feel that 5-star service should be applied in all cabins accordingly if the airline has to compete with other airlines of its status.

CATHAY PACIFIC AIRWAYS review :  9 June 2009 : by H Lacey   (Hong Kong)

HKG-NRT Cathay Pacific Regional Business Class. This is in reality little better than premium economy. Seats very strange configuration and to lie anywhere near comfortable you need to be a contortionist. Why charge so much for so little? Food average and FA attentive.

CATHAY PACIFIC AIRWAYS review :  9 June 2009 : by V Tran   (Canada)

YYZ-HKG-SGN return in economy. Outbound to HKG (15hr flight), 2 meals were given plus a snack bag including water, apple, and granola bar. New seats on the 773 are terrible - hard back and no recline as others have stated. Leg room is OK so long as you put nothing under the seat in front of you (not that much can fit now anyway). Flight attendants did not come around with extra water much. AVOD system is superior, as long as you do not get a unit that freezes. Outbound to SGN in a dated A340 but at least it was only a 2hr flight and seats did still recline. Inbound from HKG to YYZ same service except the snack bag was not distributed, making for an extremely dry flight.