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Cathay Pacific Airways Passenger Reviews and Customer Trip Reports



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Cathay Pacific Airways Customer review :  20 January 2014 by B Wijesinghe    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-LAX, B77W, First Class. Transferred from a regional CX flight, and was met at the arrival gate and escorted to a special transfer line for expedited security checking. The Wing First Class Lounge is excellent, with attentive staff service, good food/beverages and outstanding Cabanas. A second security check of hand luggage prior to boarding, but the boarding lines could be better organized. On time departure. Four passengers in a cabin for six. The "pre-refreshed" interior (which I prefer to the latest colors) was well-preserved and clean. Staff friendly, but lacked the standard of finesse expected on CX First Class, especially when there were only four passengers. The hand-written welcome note on my tray was for another passenger, until I pointed out their error. One flight attendant was very young and inexperienced, and was unfamiliar with the wine choices available on the flight. The food served is of good quality and tasty, but the menu is rather limited with main entrees that are not as good as served a couple of years ago. The AVOD system is outstanding, and the seat very specious and private, but not very comfortable for sitting in for 14+ hours, though excellent for sleeping in the lie-flat position. On-time arrival at LAX, but baggage took longer than expected for delivery. Overall, I like the CX First Class product very much, though I am concerned that standards are slipping slightly, especially when some Asian and Middle East competitors are improving their product.



Cathay Pacific Airways Customer review :  20 January 2014 by Kwai Cindy    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX161, HKG-SYD, Business Class. Excellent seat. Flight 20 mins early arrived. Check-in was smooth. On ground welcome drink and hot towel. Food was great. During 2 meals services CX provide snack and noodle as well. AVOD with touch screen. Headsets was comfortable. Each seat is single seat and flat bed. Cabin crew did a very nice work. I strongly recommend to take Cathay Pacific Airways even you are book economy class.



Cathay Pacific Airways Customer review :  20 January 2014 by B Williams    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-HKG-NRT. Boarding was very efficient on both flights. The service was attentive, efficient and pleasant on both flights. The SYD-HKG flight was serviced by an A330 with the new economy class seats. The new seats were very comfortable with good legroom and plenty of storage space. Two full sized meals were served on this flight - the first was quite average but the second was delicious. The HKG-NRT flight was serviced by a B773 with the old economy class seats. These seats were not the most comfortable but thankfully I had three to stretch out over. I found the IFE system, Studio CX, a little harder than average to use at first, but the range of entertainment options was outstanding. Overall, good value for money, a high quality new economy class and outstanding service will see me coming back to CX.



Cathay Pacific Airways Customer review :  20 January 2014 by P Porter    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Hong Kong and back, economy both ways. Flew on the last 747 service from London to Hong Kong on 31st December 2013. We were all given a lovely commemorative postcard set at the gate. As we taxied a firetruck water canon salute was in operation, although the fact that it was pouring with rain rather spoiled the effect! Seats were reasonably comfortable and although I know others find these older style 'sliding' recline Cathay Pacific seats not so comfortable, at least you don't get problems with the person in front if you reclining their seat all the way back. Food was nothing special, neither was the movie selection and crew not the most attentive, I was expecting Cathay Pacific in-flight service to be up there with the other major Asian airlines and so was a little disappointed. Return flight Hong Kong to Heathrow was on a 777. It may be my 'shape' but I just could not get comfortable in these seats (economy class) and unlike the old style 747 seats, the new 777 seats recline by tilting and so inevitably, the person in front of me decided to recline fully for the entire flight. This, combined with the uncomfortable seat (no lumbar support and either very low armrests or high seat cushion - I couldn't work out which) made it one of the most unpleasant long haul flights I have taken in recent years. Cabin crew not friendly (aside from one female cabin attendant who seemed to be doing more work than all her colleagues and who was genuinely personable and friendly) and, as on the outward leg, cabin crew not especially attentive. Very relieved to land at LHR and get off this flight. Disappointed with Cathay Pacific given their generally very positive reputation.



Cathay Pacific Airways Customer review :  17 January 2014 by Leo Chung    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-SIN-HKG. The outbound flight (CX739) was a 77W, which is equipped with the latest long-haul seats. Seat was comfortable and the AVOD was working properly. However, I was disappointed with the meal portion and the service. Requested a cup of hot tea for 3 times, to 3 different crew members, but still also unattended. Finally, I went to the gallery to ask for a cup of tea. The return flight (CX714) was a retrofitted regional A330 (B-HLT). The service was much better. The crew was friendly and was very willing to assist me with the luggage. Water service was offered throughout the whole red-eye flight. A thumb up to the team. Overall, the service standard was dropped and Cathay, please listen up and improve!



Cathay Pacific Airways Customer review :  17 January 2014 by B Le Quesne    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Perth to HK and return in November 2013. The 9hr flight was very smooth and quiet, the service on board faultless, food was first rate and the seat in Business Class was very comfortable to sleep in. One can only imagine what it would be like to fly in First Class! Granted Cathay Pacific are not cheap to fly with but if you can afford to spoil yourself and upgrade to Business Class on Cathay you will not be dissapointed. Hopefully I get to fly with them again some time.



Cathay Pacific Airways Customer review :  15 January 2014 by Calvin Cheng    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX888, HKG-YVR-JFK. Great service with good taste meal. Also inflight entertainment was great. Lots of movies and music.



Cathay Pacific Airways Customer review :  14 January 2014 by D Matthews    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX170, 9 Dec 2013. CX826, 12 Dec 2013. CX829, 6 Jan 2014. CX171, 7 Jan 2014. Very disappointed with meal service and menu choices. From the 4 flights we took and only 32 seats in Premium Economy, we could not get our choice of main meal 3 times out of the 4. Breakfast also had very limited choices. Some of the main meals seem to be served at strange times. Not enough toilets, no separate toilets for Premium Economy on the aircraft we traveled on. Seats are comfortable and staff polite.



Cathay Pacific Airways Customer review :  14 January 2014 by B Klug    (Germany)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-SIN. To be honest, I expected more from this airline. Aircraft was a very old and tired A330. IFE with small screens and very limited selection. Food and beverage average but not more. Cabin crew indifferent.



Cathay Pacific Airways Customer review :  13 January 2014 by S Howard    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London to Hong Kong then onto Cebu flying with B777 and A340. Arrived at Heathrow a tad early and was checking in first class as there was nobody at business check in. The man behind the check-in was a delight. I proceed to the lounge and staff made a fuss of me. The check in staff member came over and said he would escort me to the plane and allow me to board my seat first. Flight delayed 40 minutes but the cabin crew had served champagne and after take off dinner was served. I only watched one film as I was managed to sleep for 7 hours. Breakfast was great. Connecting flight to Cebu, on an A340 and it was interesting to be seated in the old style funeral type business seat, I can see why most hated it, but I am not bothered as it was only a 2.5 hour flight. On arrival, a Cathay Pacific staff member was waiting for me and quickly escorted me to immigration - from the moment I got off the plane through to immigration, luggage and customs it took 6 minutes. My return trip this year after spending Christmas and New Year was on a much newer business class seats, and such an improvement. Tried out the new Bridge lounge, the staff are a delight again. Boarded first to my seats and the staff recognised me and made sure I was comfortable.



Cathay Pacific Airways Customer review :  10 January 2014 by B Wijesinghe    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-CMB-HKG (via BKK). B777-300. Business Class, Regional Product. Boarding at HKG could be improved, and the flight departed 45 minutes late, and also landed late in CMB. Service, food and beverages very good, and the new regional business class seat is a huge improvement in comfort, practicality, features and style. However, it lacks a privacy screen between seats, and jumping over the sleeping aisle seat passenger's feet is more difficult, due to more legroom under the seat in front. A one hour stop each way in BKK, where passengers to CMB or HKG must remain on board, per Thai government regulations. Baggage delivered promptly in CMB. Business Class check-in staff member in CMB was outstanding. The Araliya Lounge that is used by all airlines except Emirates and SriLankan Airlines continues to be a disappointment. Return flight departed CMB on time, but was delayed at BKK. Overall, CX is a great option in this region, though the new seats are not as good as SIA's regional product. CX also has a HKG-CMB-HKG flight via SIN, and that's a better route as passengers are allowed to wait in the lounge during the one hour stop.



Cathay Pacific Airways Customer review :  9 January 2014 by Alexander Mokretsov    (Russia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DME-HKG-DME. Fully satisfied with the flight. Check-in was very efficient, staff very professional and polite. No delays, both flights arrived actually 15 minutes earlier. Well-balance food on board. Excellent entertainment system with vast selection of movies & music. Great in-flight magazine with lots of useful tips on Hong Kong and interesting articles about other countries. The seats are a little bit funny, but when you get used to them, they are pretty comfortable indeed. Great value for money and comfort.



Cathay Pacific Airways Customer review :  8 January 2014 by B Chan    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-HKG. Departed on time, quick boarding, arrival on time, good service. seat was comfortable and I felt rested by landing.



Cathay Pacific Airways Customer review :  8 January 2014 by D Lee    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX711, HKG-SIN. B777. Unimpressed with boarding procedures. Cathay staff all over the place and did not direct passengers to correct queues, especially after call to gate was issued late. Design of Hong Kong Airport doesn't help, as queue snaked all the way to the next gate (and thankfully that gate was not open otherwise it would have been a complete mess). Flight departed 20 minutes late. I think Cathay's on ground service at their hub can be so much better if there's better co-ordination between Cathay and HKIA. Anyway once on board the service was much better. Attentive cabin crew served drinks promptly after takeoff, and decent early dinner was served one hour into the flight. Seat was good with decent legroom, and once again the IFE was also good. Would fly Cathay Pacific in future and hope their service at HKIA can be improved.



Cathay Pacific Airways Customer review :  8 January 2014 by D Lee    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX714, SIN-HKG. Arrived at Changi and found myself pleasantly upgraded to Business Class as Economy Class was full. Service was excellent all round - champagne and juices before take off and supper service was prompt. Aircraft was an A330 with new regional product I believe. The seats were lovely, just what you need when your flight departs at 1am but alas could only take forty winks and not a proper night's rest especially during such a short flight. IFV was good and easy to use. Once off the plane bags were swiftly delivered. Good service overall, would definitely use Cathay Pacific in future.



Cathay Pacific Airways Customer review :  7 January 2014 by Ken Fong    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL to Nagoya via HKG in early Dec on new regional business class. It was an excellent flight on both outbound and return legs. The new regional business class on the A330 is outstanding and almost like a mini-suite. The seats were comfortable, IFE excellent and food also very good. This is probably the best business class product around for the Asia region.



Cathay Pacific Airways Customer review :  3 January 2014 by Jeremy Liem    (Indonesia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I went from Hong Kong to Jakarta. They used an A330 plane, with a seat config of 2-4-2. The flight was full. The food served was not good especially for a five-star airline. The plane was supposed to leave the airport at 19.10 but was in the air at 19.45. As we boarded, there was an overhead cabin which opened up. 3/4 way to Jakarta, one of the toilets went out of service. This was not the service I expected from Cathay Pacific and travelling from Hong Kong! The IFE was not good and the safety tutorial was not clear.



Cathay Pacific Airways Customer review :  3 January 2014 by Pedras Leandro    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-HKG-SYD, very pleased with the service. Food and beverages always come at the best of times. Requested a drink a few times without any trouble. HKG to SYD new A330 with good cabin overall and great leg room, although NRT-HKG old 777 with very old in-flight system and minimal leg room. Overall, very happy as usual when flying with Cathay. Certainly one of my favourite airlines to fly with.



Cathay Pacific Airways Customer review :  2 January 2014 by Yiyi Chen    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-NRT, very good service, plane is quite new, good entertainment system and excellent service. Staff are very friendly and the seats have the new shell design so you won't disturb the person behind you.





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