Cathay Pacific Airways Passenger Reviews and Customer Trip Reports

MEL-HKG-MEL in Premium Economy was an enjoyable experience, with attentive service, comfortable seats with a generous recline and tasty meals. Additionally, the StudioCX entertainment system was very responsive, easy to use and had a good range of options. Some inconsistencies though, eg: at Hong Kong, there was a dedicated PE boarding line at the gate but no drinks prior to take-off and no hot towels offered during the entire flight. In Melbourne, however, there wasn't a dedicated PE line and although a PA announcement stated that Business and PE passengers could board at their leisure, we were made to wait and board with Economy passengers. We were, however, given a hot towel and offered drinks prior to take- off. 24 of the 28 PE seats were occupied on the outbound leg but only 11 on the inbound, which allowed cabin staff to take meal orders and then deliver the food rather than use the trolleys. One obvious improvement, however, would be adding priority luggage tagging for PE passengers.

LHR-HKG-Auckland. Great seats, food, and good in seat entertainment. Very good experience, will use Cathay Pacific again.

SYD-HKG-SYD in Premium Economy. The big benefit of PE on CX is the good seating and, so far, nearly empty cabins. These flights were better than my previous experiences on CX with better food and good service all round and a very good working environment if one is on business travel, even a hot towel, occasionally. The negatives are fighting one's way down to the bathroom with the economy passengers down the back of the aircraft and having low quality wine served in a flimsy plastic cup.

Amsterdam - Hong Kong. Inbound a 747 with the shell seats and outbound a A340 with the same shell seats. Those seats make you slide forward rather then getting more comfort. Cathay Pacific really should think twice about upgrading other planes to this type of seats since these are very uncomfortable. The inflight entertainment itself is good, AVOD and a quite big selection of films and series with a good sized screen on the planes fitted with the shell seats.

BNE-HKG-YVR return. Very good service, and fairly good meals on all sectors but agree that sharing economy restrooms a big downside. This fare represents good value but PE cabin only 25% full on both outbound sectors and 40% full on HGK-BNE return so only hope Cathay persevere with this class. Airbus cabin with 2-3-2 seating configuration definitely felt less crowded than the 777 configuration of 2-4-2.

The most uncomfortable seating in economy in 20 years of international travel on B777-300, the seats do not recline making sleep almost impossible. The idea of the bottom of the seat moving forward instead rounds off your back whilst leaving your neck and shoulders upright, like a banana. Difficult to believe Cathay will forgo customer comfort to supposedly fit in more seats. When I informed Cathay about the problem I was told to upgrade, ok for those that can afford or use points but not for the everyday traveller.

SFO-HKG. Flew Cathay for the first time to HKG with new non shell seats on a Boeing 777-300ER. However, much to my dismay, the seats were quite narrow and uncomfortable. Sitting next to the window, there was a huge gap between the seats and the side walls. The food though delicious was not as plentiful as other airlines.

Flew Brisbane - Hong Kong - Paris, return Rome - Hong Kong - Brisbane. Would avoid if possible but only because of very uncomfortable seating (shell type) no other reason. Not recommended on long haul flights.

PVG-HKG, flight was on time. B777-300 seat layout was 3x3x3. Cabin was clean, dinner was delicious, crew were friendly and helpful - even when they faced some rude passengers. Announcements were clear.

My flight from JFK to Hong Kong was excellent. I notified the crew of my peanut allergy and they made sure to put me on board first and make sure everyone was aware. The in flight entertainment was great and the new economy seats were very comfortable. The flight attendants were wonderful, friendly and very helpful. I would definitely fly this airline again. They made a 15 hour flight very enjoyable.

BNE-HKG return Sep/Oct 2012, Cathay Pacific is by far the best we have flown. Seats in economy were comfortable. Meals hot, service was good but not outstanding. I would fly with them next time.

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