CATHAY PACIFIC AIRWAYS review :  12 May 2009 : by P Tong   (China)

PEK-HKG-AKL return. Beijing to Hong Kong was codeshare with Air China, so I expected the service to be different from other international flights. The seats are okay on Air China, and since the flight was half full they seated everyone with a free seat on their sides. Food was terrible, but after having done extensive travel in China, I can honestly say it's pretty standard. Dried fruit, crackers, and excessive soft drinks. Hong Kong to Auckland was a lot better, except they had a bit of problem pre-boarding. The aircraft was changed, and while they were re-assigning new seats to everyone, my boarding pass got changed a few times. I checked in online in Beijing, and chose my seat, then it was swapped at the transit counter, then changed again while I was at queuing up at the gate, and changed again when they scanned my ticket. Was very unorganized, but didn't cause too much trouble for me. Overall, it wasn't too bad. I've flown CX flights for the better part of last 20 years, and unless something changes drastically, I'll probably stick with them.

CATHAY PACIFIC AIRWAYS review :  11 May 2009 : by Henry Lacey   (Hong Kong)

HKG-DXB-HKG. Old business class style, seats uncomfy and you have to use your feet to stop you sliding down. Service ok, food standard. Inbound overnight flight dinner served at midnight, breakfast served at 3am and then lights switched off. All very strange.

CATHAY PACIFIC AIRWAYS review :  10 May 2009 : by L Millar   (Hong Kong)

HKG-DXB-HKG business class. The standard of service on the outbound leg was substandard - no female amenity kits, no menus, IFE did not work etc. The dining service was cut short ie no starter, no pudding, no port etc. When I asked why this was the case, I was told because it was midnight. Having taken plenty of midnight flights both with Cathay and other airlines I know this answer was merely an excuse to cover up cost cutting which is unacceptable when in business class given what you pay for the ticket . When I asked for a complaint form, the air steward wanted to know why which again I was amazed at. The return leg was good but this experience has put me off flying Cathay.

CATHAY PACIFIC AIRWAYS review :  7 May 2009 : by B Walberer   (USA)

SFO-HKG-TPE-HKG-SFO. SFO-HKG segment was on a B744 with old style seats. The seats were comfortable but when the person in front of me reclined her seat to the fullest I could barely use my IFE monitor and my personal space became quite tight, requiring me to also recline my seat. IFE was not always turned on throughout the flight and I was able to watch only 2 movies on this almost 15 hour flight. Flight was full and delayed. Not a 5 star experience. HKG-TPE- HKG flights were on B777 and A330 planes, with comfortable seats and good IFE. HKG-SFO flight was on B744 with new style seats and AVOD IFE. A much better experience than the outgoing flight. The food on all segments was good and the cabin crew friendly and service-oriented. Overall a good experience, especially when considering the low price I paid for this itinerary.

CATHAY PACIFIC AIRWAYS review :  7 May 2009 : by N Roberts   (UK)

LHR-HKG-TPE-LHR on 747-400, 777, A340 and A330 aircraft on numerous flights on this route. Service generally excellent. Slight issue at LHR with no information when plane was delayed for 30mins, but otherwise professional. Inflight service and food is good, plenty of choice and availability no problem. Inflight entertainment choice is vast, films, music, games. I'm only 5'8" and economy seats are fine, seat pitch ok and generally comfortable. I like the shell design and adjustable head rests too. For some reason the seats in the Boeing aircraft seem a bit more comfortable than the Airbus and have chosen specific seats to avoid those fitted in the A340's.

CATHAY PACIFIC AIRWAYS review :  5 May 2009 : by K Pellberg   (Sweden)

LHR-HKG-AMS in Business. Wasn't impressed by Cathay Pacific long-haul service. A lot of stress to finish the meal as quickly as possible after take-off on the onward trip (9 pm). Back to Europe tasteless food and only two FA´s served the upper deck quite slowly. All FA's were friendly and polite, but I think that the service on BA and Finnair is better.

CATHAY PACIFIC AIRWAYS review :  5 May 2009 : by S West   (UK)

LHR-HKG-KUL return. Check in at LHR was efficient and Lounge adequate - shower facilities were very good. The seat is very comfortable - it does appear quite narrow at first observation, but once you settle in it, it is comfortable. Food excellent on all sectors but the thing that really stands out is the quality of the staff. Even when food choices seems to have run out, nothing was too much trouble with meals from First class being offered instead. The lounges in HK are excellent and food offerings are very good given the number of people that come through this hub. I can see why CX has been consistently been voted in the world's top airlines.

CATHAY PACIFIC AIRWAYS review :  5 May 2009 : by M Flatt   (Hong Kong)

HK-NY-Tampa-NY-Vancouver-HK. The new economy class seats are terrible! The seat padding is is really thin. For short flights, maybe it's ok. These seats slide forwards but your head stays vertical. So it is not a true recline! I did fill in the survey in the plane and I really hope that Cathay Pacific can re-consider this new seating layout after seeing so many complaints. On the positive side I did appreciate the in-flight entertainment, meals and service.

CATHAY PACIFIC AIRWAYS review :  1 May 2009 : by R Kline   (USA)

JFK-HKG-BKK Economy. Check in was fast and pleasant. Plane had the new shell seats. I found them to be as comfortable as the old seats and appreciated the fact that the person in front of me didn't invade my space. Staff very professional. The inflight entertainment was great. There was a large selection of on demand movies and music. Food was satisfactory and the snacks were always available.

CATHAY PACIFIC AIRWAYS review :  30 April 2009 : by Andrew Friend   (UK)

The service is fantastic, food was great. The entertainment was on the blink but the FA managed to sort it. Not too keen on the seat layout. Great if you are on your own, not so great if like me you are travelling with someone else - you don't really have any contact for 13 hours!

CATHAY PACIFIC AIRWAYS review :  30 April 2009 : by J Campos   (USA)

YVR-JFK B777-300 Y-class. Great seats and television monitors which distract you from an otherwise aloof flight attendants. Service is acceptable, but not to the level clamoured by other airline critics. Seat layout is awkward in 3x3x3 format. Food was acceptable however after dinner service (served 1hr into the flight), they disappear. No follow up drinks or even a morning croissant after a 5 hr (or 18 hr if you began in HKG) red-eye flight. DisaPpointed given my high expectations.

CATHAY PACIFIC AIRWAYS review :  23 April 2009 : by J McMillan   (South Korea)

ICN-HKG return. Used online check-in and the bag drop at ICN with no problems. Outbound breakfast was good as well as a good selection of IFE options. Used in-town check-in at Kowloon Station. This was wonderful as my flight was not until midnight (had to check-out of hotel by noon) and passengers are allowed to use this service up to 24 hours before departure. Flight to ICN was just as good as the first. I will fly with them again.

CATHAY PACIFIC AIRWAYS review :  19 April 2009 : by Tim Cook   (Australia)

HKG-SYD. The Pier in Hong Kong was good, and enjoyed the noodle bar option for a pre-flight meal. Although the departure was at midnight, crew very efficient and managed to serve a full dinner quickly. The express meal option was fantastic. As others have mentioned the new herringbone layout takes a little getting used to, but is great for solo travelers. The totally flat seats are much better than the product on Qantas, but are a tad too narrow and short. It makes such a difference being totally flat. The seats have huge TV screens and probably the best in flight entertainment system I have experienced. The crew were outstanding, always greeted me by my name, and went out of their way to keep us happy. Overall a fantastic flight, one of the best I have ever had. If only the seats were a little bigger.