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Cathay Pacific Airways Passenger Reviews and Customer Trip Reports



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Cathay Pacific Airways Customer review :  23 April 2014 by G Alexander    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-HKG-CDG return, left April 12, return April 19. I flew this same route last June/July and chose to fly CX again. The flight to HK on 330 was very comfortable, with excellent food and service. The inflight entertainment was good, with a wide variety. I slept a little, enjoying the flat bed. The flight to CDG later in the evening was in the small front business cabin. I wanted to try this because everyone raves about the cosier and more private space. I was in 11K. Small cupboards are located right here as well and these were accessed a lot by FA which was distracting and did wake me up several times. Also, after dinner was served, it is a long wait to breakfast. My only complaint is that the flat bed is much firmer than the 330 and in fact uncomfortable and difficult to sleep on at times. On the return flight from CDG-LHR I was in the main business cabin this time, which was in fact quieter. The FAs did disappear for sometime, and often were engaging in conversations in the galley and less interested in checking on PAX during the flight. When I requested a snack because it was way past dinner time in terms of Paris time, the FA was at first a little put out by my request (a first in my experience flying CX). I also found the inflight entertainment almost identical on all flights and hence found it difficult to find anything to watch. Admittedly, it was return flight in one week. The flight from HKG-SYD was very good with probably better service than the Paris legs. The food was good, although the dinner was served only half way through the flight, and then nothing for the last four-five hours. All flights were punctual and even early at times. It is a good value for money business class ticket, especially as their business class is one of the best overall. I would fly CX business again even though not as good as last year.



Cathay Pacific Airways Customer review :  23 April 2014 by A Bellet    (France)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown for 10 years from Paris to HKG every month, at least twice a month. I've seen the service quality, whether in economy or business class, drastically going down from 2009. The food has become much poorer, quantity and quality-wise. The temperature in cabin was very cold, and most of the time, no more blankets left, even for my 9 year old daughter. The online booking does not show you complete routes when booking a ticket. Example: HK to Singapore, they don't mention there is a stop in Bangkok. So you just get the surprise at check-in. If you want to upgrade from your miles, you need to buy a more expansive ticket, and even then, you are not sure you can be upgraded. Even as a frequent flyer of this company, it became almost impossible to book a front row seat over the years. Before, as a Marco Polo gold member, I could easily get any seat I required. Will never will fly with them again.



Cathay Pacific Airways Customer review :  22 April 2014 by P Wipatavit    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew BKK-HKG-NRT. The BKK-HKG route was on a A330-300 with the new seating product. We were on CX524, flight departed on-time. About an hour after take-off, crew started serving meals. There were 2 meal choices and there were plenty of meals for all passengers. Flight landed before schedule which was excellent. Had a 5 hr layover at HKG. Flight to NRT left approximately 30 minutes late but landed 2 minutes before schedule. Meal service on board was a snack meal. Drinks offered upon request. Crew were friendly and always smiling.



Cathay Pacific Airways Customer review :  22 April 2014 by Andrew Sweetiong Tan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our group flew CX650 on 9 Apr 2014 and returned CX715 on 15 Apr 2014. Both sectors the in-flight service was good and cabin crew served with smile. The economy class seat is comfortable. The breakfast meal of scrambled egg was flat, while the dinner meal of chicken curry was delicious. Overall enjoyed my CX flight and will recommend this airline.



Cathay Pacific Airways Customer review :  18 April 2014 by Charlton Heather    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ruined the end of our holiday. We returned Premium Economy from New Zealand - shared flight with ANZ (incidentally ANZ were superb) - what a waste of money - service worse than in ordinary economy. Ran out of meal choice then offered from the (cheaper) economy menu, entertainment console / light and call system all broken! On way out, offered medical assistance when call went out - given bottle of water as thanks!



Cathay Pacific Airways Customer review :  16 April 2014 by Tim Patrick    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to Taipei economy. Flight was on time, smooth, good boarding and service, efficient cabin staff and the service director came down to cattle class which was a nice touch. Very old seats but comfortable. AVOD screens small and dark, hard to see the picture. The 'catering' was an all time low for CX. Dry rice box with mushroom? No taste whatsoever and a cold oolong tea carton. Wine and water on request though. I know it's a 1 hr 20 flight was the offering from their 'Mouth-watering' menu was very poor. Eat before you board!



Cathay Pacific Airways Customer review :  14 April 2014 by Cheung Dickson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney - Hong Kong vv with airbus 330 economy. Inflight service alright. Food very small, the main portion was less than 300 ml in capacity. A bit meagre when compared with Qantas meals. Flight attendants very courteous. Seat in front of toilet, so didn't disturb anyone when seat reclined. On the return flight, congee served, which suited the cultural background of most passengers. A choice of 3 meals, didn't run out of choice. Sat next to toilet again, toilet door didn't shut properly, so ended up closing door for passengers most of the time. No 2nd offer of drinks, unless on request. This is below par compared with SQ, in which each drink is offered twice. Overall, a satisfactory product.



Cathay Pacific Airways Customer review :  14 April 2014 by Pierart Laurent    (Vietnam)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-NRT and OSA-SN. Economy class. Having previously flew CX, I was quite confident in the quality of the carrier. Nevertheless, these last experiences came as a disappointment. For short/medium haul flights, it seems that CX has definitely opted for the low cost, low quality approach of the business. Between SGN to HKG, the service was indifferent at best. Pax did not even receive a tray with the so called meal but simply a sort of hard paper food box. Drinks choice on offer were limited but large choice on request. I was not proposed any coffee or tea. To sum-up, disappointing experience despite the fact that we always flew on time on this trip.



Cathay Pacific Airways Customer review :  14 April 2014 by Benjamin Mowat    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was very impressed with their new business class flying to Chicago. The crew were nice and the airport was excellent. The only thing that I didn't like is the time it leaves. The flight there takes off at elevenish and flies through the Hong Kong day and when you're about to fall asleep you land. I then had a connection to Boston on American and it was very hard to continue on as you're so tired.



Cathay Pacific Airways Customer review :  9 April 2014 by A Tsui    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on the new route from Doha to Hong Kong (CX640). A very smooth and comfortable night flight of only just over 7 hours. The flat bed on this newly refurbished A330 was reasonably wide and there was plenty of space for hand luggage. Food was good and service was excellent. Only complaint was not with CX but with the Qatar Airport - on both my inbound and outbound flights, the aircraft was requested to park miles and miles away from the terminal, and the airport bus took well over 20 minutes to transport passengers to and from the aircraft.



Cathay Pacific Airways Customer review :  8 April 2014 by B Fruin    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Shanghai to Auckland in February. 777 to HK then A34O to Akl. The A34O used to Auckland has the new seat layout which is the same seat configuration as the 777-300 and is quite comfortable. Bigger screens and better overall than the older 340 used on the route before. Took off on time and arrived a little early. Food and service always very good. The planes are clean and the crew outstanding. Return flights both on time with the same great service.



Cathay Pacific Airways Customer review :  7 April 2014 by Jacob Choi    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from LHR-CDG and CDG-HKG with BA and CX respectively, it was excellent as CX managed to upgrade me from a normal Y to Y+ on the Paris-Hong Kong. It was my first time in PE and it made quite a difference since it was a 11 hour flight. There was a significant amount of legroom, and the amenity kits and enhanced levels of service made the great difference in price between Y and Y+ that I should now consider in the future when it's a long haul flight. The movies were decent and varied and the cabin crew were flawless, one thing that is particularly commendable as they really collaborated together and you felt that they were helping each other out as a team.



Cathay Pacific Airways Customer review :  7 April 2014 by Walker Shane    (Bangladesh)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown with Cathay many times before, but always in Economy or Premium Economy. This was the first time that I have travelled Business Class with them. The flight was Hong Kong to Melbourne return, and was on a newly fitted out A330 with the new style Business Class configuration (not the old style herring bone). Overall I was extremely impressed. The service, food, drink selection, and entertainment were all excellent. However, the best part of the flight was the seat, which was probably the most comfortable business class seat that I have experienced, plus there was ample storage space and compartments. The only thing to be aware of, is that some seats are not exactly aligned with the window, and so you have to crane your neck around the cubicle wall to see out of the window.



Cathay Pacific Airways Customer review :  7 April 2014 by Peter Gordon    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HKG-NRT and HND-HKG-LHR in Economy. I discovered that by travelling CX I could have a stopover at HKG on my trip to Tokyo at no extra cost to flying direct. 3 of the 4 flights were slightly delayed by no shows but we arrived on time or only a few minutes late in all cases. Overall the flights were very good with above average catering and comfortable seats. Cabin crew were excellent and were available throughout the flight. I would make a couple of comments. It would be nice if Cathay could fit "ears" to their economy class seats - it helps avoid getting a pain in the neck. Also it would be good to fit adjustable air vents above each seat. I found the first flight too hot when I got on, the cold during the flight (although that was fixed by a trip to the loo to put my vest back on) - adjustable vents would help alleviate this. Notwithstanding these comments I'm happy to award Cathay top marks.



Cathay Pacific Airways Customer review :  7 April 2014 by C Joaquin    (Philippines)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very nice and good service with many channels available but I don't like the old aircraft's such as the A330-300 and the Boeing 772 because of the old seats and old TV sets. Everything else is ok, meals are good, bathrooms are clean and staff are friendly.



Cathay Pacific Airways Customer review :  3 April 2014 by Norton Clive    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-HKG-SYD. My wife and I chose PE Economy because of the seat and we were not disappointed. A few extra inches in width and quite a few extra for legs with extra recline and a wide armrest with food tray inside. This all made a dramatic difference for our comfort on a 22 hour flight. It was possible to find a sleeping position. Also at meal times the seat in front did not interfere with the food table. Cabin staff were very friendly and professional, a very solid product I would choose again. Try and get the front row seats, they have extra leg support.



Cathay Pacific Airways Customer review :  3 April 2014 by Norman Mitchell    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX918, B77W, MNL-HKG. I am not a regular user of CX but past recent experiences in their new Business Class have been good. The seat is excellent and the catering satisfactory. On this flight, I was told that I was being upgraded to First Class but was then advised that there would be no First Class service, just the seat and that the catering would be Business Class standard. Having selected a Business Class window seat, as always in the CX type of lay-out, I was allocated seat 1D in First Class. This is a single centre seat in CX’s apparently new First Class lay-out and can only be described as a cell. Its certainly spacious as you would expect in First Class nowadays, but there is a feeling of being locked in to a high sided enclosure. The seat itself is like a bench, its width would adequately seat two people and has no shape to it. Also, there are no overhead bins, only a small cupboard that forms part of the cell which is only large enough to take a small bag and a jacket. Roller bags have to be placed on the floor, protruding out from underneath the foot-stool that forms part of the flat bed. It was sufficiently depressing that I asked for my Business Class seat back but the flight was full, hence the “upgrade” and my seat had been allocated to someone else. The Business Class catering dinner on this flight – comprised an adequate fruit salad, a main course where a choice of two meat in a sauce and rice and fish in a sauce and rice were offered up on a tray by the cabin attendant. They looked so unappetizing that I passed on the main course. Dessert was a dry looking piece of cake which I passed on as well. This was low standard Business Class catering at its worst, there was no menu given so the actual content of the meal was down to guess-work. Finally, we were told whilst in the Lounge that there were problems with the IFE on board. We then departed almost 2 hours late. Overall, very disappointing and in comparable with other carriers in the Region.



Cathay Pacific Airways Customer review :  2 April 2014 by B Crockford    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-LAX. Upgraded on miles to b-class. Great product all round - service, plenty of privacy, seat comfort and lie flat bed very comfortable, making for a decent amount of sleep. Only complaint on this 12hr flight was the meal service timing and slight delay in drinks after take-off. Around 3hrs in, dinner was served (which was excellent, with a great selection of wines) and then followed around 5hrs later with brunch - some 4hrs out from the destination. It was explained this was in response to some customers providing feedback they got hungry. Odd as CX offer decent inflight snacks and also at odds with other 12hr flights. The service interrupted my sleep and whilst I asked for my brunch to be served 2 hours later, and this was done, some parts of the brunch offering were missed.



Cathay Pacific Airways Customer review :  1 April 2014 by Seigfredo Origenes    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had a very safe flight from LHR to Hong Kong to Cebu and back. The overall flight made it quite worthwhile at the same time, entertaining. Will book my next flight here and highly recommended to all first time travellers.



Cathay Pacific Airways Customer review :  28 March 2014 by J Halonen    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-AMS-HKG-MEL. All flights 99% full. Food good, seats uncomfortable, cabin crew friendly. On return flight got upgraded MEL-HKG and HKG-LHR. Good value for your money.



Cathay Pacific Airways Customer review :  28 March 2014 by Shiva Sitaraman    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SFO-HKG-MAA, BLR-HKG-SFO (BLR-HKG on Dragonair) in early March. Enough has been said about the horrible shell seats on the 747-400s. One can only hope they replace these aircraft soon. Once again the special Indian vegetarian meal out of SFO was terrible. I have traveled this route 4 times over the past four years and the same entree has been served. I wrote to the airline about this but obviously to no avail. Food-wise things do generally improve on the other legs but in general the quality is going down. AVOD was superb with great sound and picture quality. The selection was vast with all the 2013 best picture Oscar nominated films already available. Overall, good value for money with decent on board service and on time flights.



Cathay Pacific Airways Customer review :  26 March 2014 by B Crockford    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX881, LAX-HKG in Premium Economy. After a number of recent flights on US airlines, it was a real pleasure to step on board a Cathay Pacific plane. The PE product is great for the long haul and worth the extra investment. Far superior to BA's equivalent. Only downside is getting out of your seat if you are at the window (or center) when the seats in front are reclined - makes for a difficult clamber over the person in the next seat. Great service - friendly, sincere and efficient. The separate compartment on the 777 is a plus, especially when sat on the right side making for easy access to the dedicated washroom.





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