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Cathay Pacific Airways Passenger Reviews and Customer Trip Reports
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Cathay Pacific Airways Customer review : 1 November 2012 by Marshall Davies (Australia) |
| Rating : 9/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MEL-HKG-MEL in Premium Economy was an enjoyable experience, with attentive service, comfortable seats
with a generous recline and tasty meals. Additionally, the StudioCX entertainment system was very
responsive, easy to use and had a good range of options. Some inconsistencies though, eg: at Hong Kong,
there was a dedicated PE boarding line at the gate but no drinks prior to take-off and no hot towels offered
during the entire flight. In Melbourne, however, there wasn't a dedicated PE line and although a PA
announcement stated that Business and PE passengers could board at their leisure, we were made to wait
and board with Economy passengers. We were, however, given a hot towel and offered drinks prior to take-
off. 24 of the 28 PE seats were occupied on the outbound leg but only 11 on the inbound, which allowed cabin
staff to take meal orders and then deliver the food rather than use the trolleys. One obvious improvement,
however, would be adding priority luggage tagging for PE passengers.
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Cathay Pacific Airways Customer review : 1 November 2012 by Hayden Lingard (Scotland) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-HKG-Auckland. Great seats, food, and good in seat entertainment. Very good experience, will use Cathay
Pacific again.
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Cathay Pacific Airways Customer review : 26 October 2012 by Roger Stone (Australia) |
| Rating : 7/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-HKG-SYD in Premium Economy. The big benefit of PE on CX is the good seating and, so far, nearly
empty cabins. These flights were better than my previous experiences on CX with better food and good
service all round and a very good working environment if one is on business travel, even a hot towel,
occasionally. The negatives are fighting one's way down to the bathroom with the economy passengers down
the back of the aircraft and having low quality wine served in a flimsy plastic cup.
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Cathay Pacific Airways Customer review : 26 October 2012 by R Eveleens Butcher (Netherlands) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Amsterdam - Hong Kong. Inbound a 747 with the shell seats and outbound a A340 with the same shell seats.
Those seats make you slide forward rather then getting more comfort. Cathay Pacific really should think twice
about upgrading other planes to this type of seats since these are very uncomfortable. The inflight
entertainment itself is good, AVOD and a quite big selection of films and series with a good sized screen on
the planes fitted with the shell seats.
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Cathay Pacific Airways Customer review : 24 October 2012 by Murray Guy Butcher (Australia) |
| Rating : 8/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BNE-HKG-YVR return. Very good service, and fairly good meals on all sectors but agree that sharing economy
restrooms a big downside. This fare represents good value but PE cabin only 25% full on both outbound
sectors and 40% full on HGK-BNE return so only hope Cathay persevere with this class. Airbus cabin with
2-3-2 seating configuration definitely felt less crowded than the 777 configuration of 2-4-2.
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Cathay Pacific Airways Customer review : 23 October 2012 by Frances Ellis (Australia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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The most uncomfortable seating in economy in 20 years of international travel on B777-300, the seats do not
recline making sleep almost impossible. The idea of the bottom of the seat moving forward instead rounds
off your back whilst leaving your neck and shoulders upright, like a banana. Difficult to believe Cathay will
forgo customer comfort to supposedly fit in more seats. When I informed Cathay about the problem I was
told to upgrade, ok for those that can afford or use points but not for the everyday traveller.
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Cathay Pacific Airways Customer review : 23 October 2012 by A Tsiang (USA) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SFO-HKG. Flew Cathay for the first time to HKG with new non shell seats on a Boeing 777-300ER. However,
much to my dismay, the seats were quite narrow and uncomfortable. Sitting next to the window, there was a
huge gap between the seats and the side walls. The food though delicious was not as plentiful as other
airlines.
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Cathay Pacific Airways Customer review : 19 October 2012 by D Bromley (Australia) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Brisbane - Hong Kong - Paris, return Rome - Hong Kong - Brisbane. Would avoid if possible but only
because of very uncomfortable seating (shell type) no other reason. Not recommended on long haul flights.
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Cathay Pacific Airways Customer review : 12 October 2012 by Fang Jun (China) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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PVG-HKG, flight was on time. B777-300 seat layout was 3x3x3. Cabin was clean, dinner was delicious, crew were
friendly and helpful - even when they faced some rude passengers. Announcements were clear.
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Cathay Pacific Airways Customer review : 11 October 2012 by Jennifer Besserman (USA) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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My flight from JFK to Hong Kong was excellent. I notified the crew of my peanut allergy and they made sure to put me
on board first and make sure everyone was aware. The in flight entertainment was great and the new economy seats were
very comfortable. The flight attendants were wonderful, friendly and very helpful. I would definitely fly this airline
again. They made a 15 hour flight very enjoyable.
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Cathay Pacific Airways Customer review : 8 October 2012 by M Byrnes (Australia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BNE-HKG return Sep/Oct 2012, Cathay Pacific is by far the best we have flown. Seats in economy were comfortable.
Meals hot, service was good but not outstanding. I would fly with them next time.
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