CATHAY PACIFIC AIRWAYS customer review :  14 October 2009 by F Pang   (Qatar)

DXB/AKL via HKG one-way. DXB/HKG sector on an A330 with new economy seating. I didn't feel comfortable with the new seating but I don't want to repeat the problem now as it has been widely reviewed here. I would rather point out a less explicit drawback. On the HKG/AKL sector they served hot buns with meat as breakfast. But it was not specified on the menu whether the meat was pork or other. The gent next to me, who was a muslim, had to seek my advice if this was made of pork (which was the case) before he decided not to eat it. It reflected CX's lack to attention to detail - especially considering it flies to several Middle East destinations.

CATHAY PACIFIC AIRWAYS customer review :  7 October 2009 by K Chan   (Hong Kong)

HKG-LHR return Economy. Outbound B747-400 and return on A340 - both delayed half an hour for technical problems. Cabin on both aircraft newly fitted with the slide-forward seats which I found not very comfy. The new Studio CX AVOD is the best among airlines I've travelled with great selections of movies and music. Food on the outbound flight was not that great but better on the return. Flight attendants courteous and polite - not bad for long-haul flight. I only wish CX returns to the old style seats.

CATHAY PACIFIC AIRWAYS customer review :  5 October 2009 by M Gounder   (South Africa)

HKG-SIN B777-200, travelling with a family of 5. Flight was delayed for 3 hours with no explanations from any ground staff. Onboard it was the same bland meal that was served to me on another flight. Hardly any drinks served and toilets were filthy. Inflight entertainment is very outdated for a 5 star airline - the resolution and size of the screen are both bad. It's safe to say that I will never fly Cathay Pacific again, any time I revisit the far east.

CATHAY PACIFIC AIRWAYS customer review :  25 September 2009 by Dean Williamson   (USA)

SFO-HKG-LAX and PVG-HKG business class. New seats on trans Pacific flights, older generation seat on PVG flight. The service was excellent, but whenever a flight attendant from another cabin helped out, they tended to be careless and perfunctory. CX flight attendants are more matter of fact, and go about their duties without too much personality or charm. Business class cabins and bathrooms are spotless, a big contrast to the economy sections when I'd walk around the cabin. The meals were excellent, dinners a bit rushed as though they were trying to get done so we could sleep sooner, but lunch/breakfast more leisurely. Food presentation tasty and good, and a wide selection of entrees and drinks. Studio CX AVOD system tends to locked up on games, and doesn't offer as many films and TV as some others. Overall, an excellent and reliable (if not inspired) product, and the new seat is great for the long night flights.

CATHAY PACIFIC AIRWAYS customer review :  24 September 2009 by I Sanowar   (Canada)

Economy from Hong Kong to London with Cathay Pacific on a trip that took me from Seoul to Dublin. Hong Kong-London part of the journey was extremely uncomfortable because the seat was so small. I travel quite a bit and this was the smallest economy seat I have ever sat in.

CATHAY PACIFIC AIRWAYS customer review :  22 September 2009 by Y Ren   (Australia)

AKL-HKG in Business class with new A340-300. Great flat bed, very comfy and private. TV big and program was great! Food and wine fantastic, staff are helpful but not consistant, some are very friendly but some are not.

CATHAY PACIFIC AIRWAYS customer review :  22 September 2009 by P Smith   (Canada)

HKG-YYZ Business Class. Great service, excellent food, nice planes (777-300, new configuration), and comfortable lie-flat seats. Seats may be a challenge if you're over 6 feet tall, however. IFE is the best - only negative for this flight is the departure time (2:45 am). Not sure why Cathay can't get better times in Toronto.

CATHAY PACIFIC AIRWAYS customer review :  19 September 2009 by B Khoo   (Malaysia)

Beijing - Hong Kong - Penang. It was a first return trip for my mother and my 4 year old niece to Penang. The flight was CX6877 from Beijing - I requested for 'meet & assist' service from Cathay Pacific to help my mother for during transit at Hong Kong Airport. I double confirmed at the counter during the check in at Beijing Airport. Unfortunately when reach HKG no one came to assist her. She was alone, shocked and lost. Even though she finally got on to the plane but she does not have the confident to take the flight again by herself. This is very disappointing.

CATHAY PACIFIC AIRWAYS customer review :  19 September 2009 by Bill Atkins   (USA)

HKG-LAX. Best First class seat in my opinion. Odd menu - only one Western meal. Wines seem downgraded - no Krug any more and no dessert wine. Attendants friendly, but drinks slow to come and meal very protracted. Not much cabin presence during the night and did have to ask for several things which should have been done automatically. With only 9 passengers in First this should not be the case.

CATHAY PACIFIC AIRWAYS customer review :  19 September 2009 by R Howe   (Australia)

Perth-Hong Kong-Vancouver return. The seats were old, worn out and impossible to get comfortable in. I am medium build and my wife is small. Cabin was 2x4x2 and we had seats forward cabin H&K on all sectors. There were not enough cabin crew, so the service was dismal and food uninspiring. Quality of the wine was worst I have tasted, couldn't drink it, and that's saying something. I wrote to Cathay to complain but their response was a care factor of nil.

CATHAY PACIFIC AIRWAYS customer review :  18 September 2009 by Martin Ambrosch   (Austria)

JFK-YVR-JFK Boeing 777-300er. A very comfortable experience. New plane with good seats. Good food. Nice attendants. Only problem was the online booking. They had a mysterious double booking for us and threatened (via e mail) to cancel all of them two days prior to departure. Tried to reach the online office in Canada or elsewhere... it was impossible. Be warned: if you book online the usual Cathay offices are not able to do anything! We had to finally ask relatives to call the German branch.