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CATHAY PACIFIC AIRWAYS customer review :  27 February 2010 by W Hamilton   (Taiwan)

TPE-HKG-BKK return in Business - I struggle to understand how Cathay Pacific has been awarded five stars. B747 lie-flat seats are great, but only for the first sector TPE-HKG. The HKG lounge at Gate 63 is unimpressive - also no non-Chinese food available in the Taipei lounge. No western food on the planes either - curry at 11am, not continental breakfast? CX regional fleet are an embarrassment to the term "Business Class". So is the appalling champagne reluctantly offered pre-take-off. My travelling companion's IFE didn't work on the return BKK-HKG flight. Cabin crew notified twice, no attempt to remedy the situation. My linen jacket placed in the overhead locker had a huge pile of newspapers dumped on it on one leg, so on the next I gave it to the cabin staff to hang up. They gave it back 30 mins before landing when I was strapped in my seat. When I asked what I was supposed to do with it they told me to put it on my lap - other airlines give you your jacket as you disembark. Just go Economy on CX and spend the money you save on some decent food when you get there and a pay-in lounge.

CATHAY PACIFIC AIRWAYS customer review :  25 February 2010 by H Ching   (Hong Kong)

LHR from HKG and found the seat extremely uncomfortable - was too hard to sleep on. The entertainment including movie and music was great. Customer service was okay and I found one FA friendly and helpful. The most worst thing was during that 13 hours flight, FA only served drink around 4 times and I had to get myself drink in the gallery - then I saw at least 3 FA were resting at the same time.

CATHAY PACIFIC AIRWAYS customer review :  22 February 2010 by S de Groot   (Netherlands)

AMS-HKG-SYD return in B747 (upper deck) and A330 (front cabin). The seats seem to be slightly more comfortable in the A330. I found the seating not too claustrophobic - it is of course a balance with privacy considerations, which are well catered for in this layout. Staff attentive and food fine. AVOD excellent - around 20 styles of music with hundreds of CD's. Videos not tried. Change of planes in HKG easy, because the gate of ongoing flight is close and security control is fast (no separate business class lanes). Lounge was best in Sydney with ready-to-use screens for the internet.

CATHAY PACIFIC AIRWAYS customer review :  22 February 2010 by S Chan   (Hong Kong)

Singapore-Hong Kong-Singapore Business Class flight. Myself and the passenger next to me both had non functioning inflight entertainment systems, non functioning reading light/FA buttons so we had difficulty even getting FAs' attention. After bringing to their attention our inflight entertainment system didn't work we were told we couldn't switch seats due to a full flight and they will look into the matter. There was no response for 45 minutes. When I alerted a FA and asked if this was being followed up on, she said the manager was busy and will get back to us. As a result was stuck with no inflight entertainment and not even able to read a book because of the lack of a reading flight for the 3.5-hour flight, feeling that I had paid Biz to have a worse-than-Economy class experience. To top it all off, the FA seemed to be trying to avoid us throughout the 45 minutes and skipped over our row when serving coffee, pralines, etc. Disappointing service especially for Business Class in a purported five-star carrier. The food was pretty good but nothing to write home about.

CATHAY PACIFIC AIRWAYS customer review :  17 February 2010 by R King   (Australia)

Hong Kong to Paris Economy. Flight originally A340-300, changed to B744 at last minute. 744 was very old, and showed it. Very tired looking interior, old seats, old toilets. Service was average, FAs could not understand our basic requests even though we spoke very slowly. Toilets were appalling by the end of the flight. After mentioning the fact to staff, nothing was done about it. All 4 toilets at the back of economy were atrocious. Flight on time. Food/wine average. I was expecting more from Cathay as a 5-star airline.

CATHAY PACIFIC AIRWAYS customer review :  14 February 2010 by M Arnet   (France)

CDG-HKG-SGN. The meal is delicious. From Paris to Hong Kong flights Paris a lot of turbulence but fortunately I slept.

CATHAY PACIFIC AIRWAYS customer review :  11 February 2010 by T Patrick   (Hong Kong)

HKG-LHR return economy. Check-in in town and airport running like clockwork. Service efficient and friendly, food good, drinks plenty. AVOD great choices. New seats have more legroom but need to stuff a few pillows at lower back area.

CATHAY PACIFIC AIRWAYS customer review :  7 February 2010 by Sandra Reid   (UK)

Just returned from Sydney to London via Hong Kong. Price was very competitive at time of booking, but could only reserve seats when checked in online, although I did still have a good choice. Got no sleep during any of the journeys due to hard, uncomfortable seats, which did not recline backwards, there was no way I could get comfortable. Meals were plain and small quantities, they did not come up to the standards of other airlines. On the outward journey my television froze, I asked twice for assistance, but the stewards never came back to me, consequently no entertainment for the majority of the first flight. Hong Kong to London the stewards were very sparse and were only visible at meal times. Throughout the eleven hour flight they only came round with drinks a couple of times. Excellent time keeping, all flights were on time. Although the price was very fair, I would rather pay extra to make a long journey more bearable, so I will not be travelling with Cathay Pacific again.

CATHAY PACIFIC AIRWAYS customer review :  5 February 2010 by Brian Coulson   (UK)

ADL-LHR via HKG. Flight to HKG was so-so, but cabin service poor compared to that of past experiences, although food was quite acceptable. Flight on to LHR was the worst I have experienced on long-haul. Cabin crew vanished after meal service and cabin service request lights were totally ignored-safety considerations ? I eventually made my way to the galley and was astonished to find that we had one cabin crew member to the whole of the economy section of the 747 and she was busy serving drinks to passengers who had taken the trouble to visit her. Eventually some other crew members appeared from the rest area at the rear of the aircraft, but they merely extinguished the seat service lights as they passed - it took three attempts to get someone to reset my IFE. Food was quite acceptable again, but I am just glad there was no emergency requiring crew assistance during a long, long night flight. Service was best described as coldly efficient-a smile is obviously a step too far for the Cathay girls.

CATHAY PACIFIC AIRWAYS customer review :  2 February 2010 by A Eastwood   (Australia)

HKG-SIN. Excellent service. We were delayed due to weather, and as we had a tight connection in SIN, they looked at arrangements to fly us from HKG to MEL (our ultimate destination) if needed, or to arrange alternate flights from SIN to MEL, if we missed the connection. Have flown CX many times in past, and have only had great service, and great consideration if things go wrong.

CATHAY PACIFIC AIRWAYS customer review :  30 January 2010 by Aman Kumar   (India)

DEL-HKG-CDG. DEL-HKG on an old A330 with cramped seating and uninspiring entertainment system, however professional cabin crew. I developed high fever with chills and crew were quick to get me medication - seeing that I did not eat during the meal service brought me toast from business class. The crew were attentive and caring without being overbearing. Prior to landing the crew arranged a buggy and I was taken to immigration and provided assistance with baggage collection before being dropped to a cab. Really top class and efficient. HKG-CDG a few days later on a Boeing 747 with the new seating and I give it a thumbs up. I found the seat to be comfortable enough with a pillow on my back when reclined and was able to sleep. The legroom is generous when seated upright and I like that someone cannot recline into your space so that you can sleep through a meal service. The new entertainment system was fantastic in terms of quality and quantity and the service and catering were top notch for economy at least.

CATHAY PACIFIC AIRWAYS customer review :  30 January 2010 by C Harber   (UK)

Cathay new 747 longhaul product LHR to HKG. Was booked in J but got upgraded to F on a later flight. The suite was huge, very comfortable to sleep on - personal wardrobe a great touch too. Fantastic wine and champagne, food and exemplary service is what has gained Cathay a Skytrax 5 star rating.

CATHAY PACIFIC AIRWAYS customer review :  29 January 2010 by David Glover   (Papua New Guinea)

Hong Kong/London return. Flights on A340 and on time. Service and meal quality very good. Excellent entertainment with a large screen in the seat in front and easy to use. Kids well looked after with their own menu, activity packs and entertainment/games. Overall experience spoiled by seats which have to be the most uncomfortable I've ever experienced. The conventional seats have been replaced with a shell type seat with no recline - instead the seat cushion slides forward and resulted in an extremely sore back at the end of a long flight - probably acceptable on a shorter flight. Whilst it is nice not to have the seat in front reclining into your space, the benefit is outweighed by the uncomfortable seat itself.

CATHAY PACIFIC AIRWAYS customer review :  28 January 2010 by M Binas   (Saudi Arabia)

RUH-MNL-RUH via HKG on A330 and was surprised about how poor the service was. The service was not 5 star - even 3 star rating is being generous. Food was poor. Breakfast in a cartoon box containing aged sandwiches, buns, fruit salad etc. In-flight entertainment was average.