China Southern Airlines Customer Reviews and Passenger Trip Reports   China Southern Airlines   127 reviews an official 3-Star Airline   Add your China Southern Airlines Review   China Southern Airlines 3 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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China Southern Airlines customer review :  27 July 2010 by Giovanni Boselli   (Italy)

Shenzhen-Guilin 5 hour delay. Crew kept saying it was "air traffic control fault". Stuck on tarmac for 5 hours. Two fights onboard broken up by security, bags had to be unloaded. Eventually departed 0130am, we arrived in Guiling 0245. Crew were good until it became clear the situation was turning from being a flight to a massive kidnapping. Food and drinks were offered until they run out of it. Quite shocking experience.

China Southern Airlines customer review :  22 July 2010 by R Chanter   (China)

Service is the worst I have come across. No preference given to Skyteam members, food is passable, service at counters is deplorable. Visited many lounges in Chinese airports, which are a waste of time as the food is very basic, TV's on full volume, staff walking around shouting out departures, generally shocking. I am a Delta Plat member and I am refused entry unless I have a first class ticket or a connecting international flight, this is fine as these are the rules but, feel at no loss being refused entry.

China Southern Airlines customer review :  21 July 2010 by K Bardon   (UK)

Not a good experience. China Southern Airlines operates at standards well below the KLM/Air France norm on this codeshare flight. Poor seats, poor inflight entertainment and food quality and choice. Inadequate cabin staff - the list is endless. The China Southern Airlines shortcomings are glaringly obvious and need to be corrected.

China Southern Airlines customer review :  20 July 2010 by Steven Cao   (China)

Shanghai Hongqiao-Shenzhen round trip with A330-200. The new Premium Economy is amazing, large screen AVOD, plenty of new movies and TV shows. Food nice, service decent. Both flights were delayed for 1 hr.

China Southern Airlines customer review :  27 June 2010 by Roland Riemers   (USA)

Lijiang to Shenzhen in newer A320. Plane nice and food passable, but service terrible. Sound system did not work, so could only look at movies and safety briefing. They would also start one movie and half way through turn it to something else. Bathroom had no paper towels. Refused to put my Sky Team Alliance miles number (Delta) onto the flight, which I have experienced before. Apparently they feel they want the benefits of being on the Skyteam Alliance program, but want no obligations to go with it. It is basically screwing foreign passengers for the benefit of chinese passengers. Safety briefing was totally video and no sound. No announcements we were departing the gate or taking off. No checking on emergency row passengers to make sure they were qualified. The emergency row seats were the same distance as the other coach seats, making them almost worthless for a quick emergency evacuation. No help given to passengers getting on or off the plane.

China Southern Airlines customer review :  24 June 2010 by J Han   (Australia)

Melbourne - Guangzhou return. Very good value for money as it's at least 30% cheaper than anything else I can find. Probably why the flight is packed. However the seat is uncomfortable and I can't sleep at all - I'm the kind of person who sleeps on almost anything. Also no IFE, for a 9 hour flight this is not ideal. Food is mediocre and drinks are infrequent.

China Southern Airlines customer review :  15 June 2010 by Daniel Tay   (Singapore)

Shanghai to Shantou on Boeing 737-800. The aircraft is 9 years old but it looks older than it should be. Seat width was tight but seat pitch ok. After departure, the meal service began late which resulted in a very rushed service. There were no smiles, just asking what drink you want, your meal choice and things were tossed at you. Despite the short flight (1h 30m), the prices were quite high at 1500rmb return.

China Southern Airlines customer review :  4 June 2010 by S Holmes   (Thailand)

I'm currently sitting in the China Southern First class lounge in Shenzhen. As a Delta Diamond member and Sky Club member, I'm denied entry to the lounge unless I purchase a first class ticket. Of course, all first class passengers have access so no need to be a frequent flyer. So here I'm resting in the first class lounge with 3 televisions blaring, the airport loudspeaker making constant announcements inside the lounge, and the CZ girl walking through yelling what flights are boarding. I asked to go into the quiet room but that is only reserved for high level frequent flyer member - only China Southern members.

China Southern Airlines customer review :  1 June 2010 by David Merritt   (UK)

Schenzhen to Shanghai Pudong. Very happy with the price and the quality of service. I am 1.95m tall so chose First Class so had use of the lounge which was busy but clean. I really rate Chinese Airlines for domestic flights. The sort of quality and service that we had all the time in Europe before the low cost squeeze.

China Southern Airlines customer review :  29 May 2010 by Jiashan Cui   (UK)

Amsterdam to Beijing, B777-200 ER, perfect service, good food, spacious seat pitch, better than KLM old 747-400 business class.

China Southern Airlines customer review :  27 May 2010 by B Kerr   (New Zealand)

Beijing to Hanoi with a stop in Guangzhou. Flight was delayed due to bad weather which prevented us landing in Guangzhou. We landed at Haikou and remained on the tarmac in the plane for several hours without food or drink, nor any English explanations. We were herded off the plane into a holding room, by this time we were feeling like refugees, still no food or anything to drink. This was 2am, we had been travelling for nearly 9 hours at this point. It is 5 hour flight to Hanoi. There was no information on the website so friends thought something had happened to our plane. Finally after another 5 hours in the holding pen, by this stage we had some instant noodles provided, we were flown back to Guangzhou to wait for another 7 hours with officials claiming they did not have any information - so it was a waiting game. Again no food or drink was provided until us Westerners started to complain. At one stage our flight was shown as cancelled with no further flight rescheduled. It was a nightmare. I will never fly with China Southern Airlines again. I can put up with delays, that's all part of travelling, but the lack of care and attention to the stranded passengers was beyond believe.

China Southern Airlines customer review :  9 May 2010 by J Lopez   (Australia)

SYD-CAN. Check-in quick and easy. Had a 2 seats to myself on the way to CAN. Plane was immaculate, cabin crew didn't understand English but were friendly. Lunch was standard but the snack was superb. The downside was that there were no PTVs and the English movie selection was shocking - a 1980's financial film.

China Southern Airlines customer review :  2 May 2010 by C Robson   (UK)

We were caught in the volcano fiasco and this airline was useless. Even using Mandarin speaking relatives we got no information for several days after our flight was cancelled. Even when flights were returning to normal there was nothing on their website to even indicate that there had been a problem - standard Chinese mindset we have discovered. We had to get back to the UK before the date they gave us - we would not be home yet if it was left to this airline.

China Southern Airlines customer review :  29 April 2010 by F Wang   (China)

Their sales recommended me to buy an economy plus seat (full economy price) rather than those of 40% off ticket for a flight from Xiamen to Guangzhou since the economy plus provides a couple of special service. However, when I checked in, they told me that the flight had never economy plus and have to change my ticket into normal economy without any refund. When I call the hotline to complain, they told me that their reservation information system is wrong so that they could not do anything. Never use such an airline whose information system is wrong!