|
|
|
CHINA SOUTHERN AIRLINES Customer Reviews and Passenger Trip Reports |
|
|
|
|
CHINA SOUTHERN AIRLINES customer review : 23 January 2010 : by Stewart Rowe (Australia)
| |
Trip Rating : 4/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
Singapore to Dalian via Guangzhou - 1 hr delay departure Singapore. Food was basic but okay,
big problem was time from landing to check in connecting flight was too tight. Cases booked
thru to Dalian but is off loaded at Guangzhou (be advised this is normal procedure). By the
time I collect cases then find domestic check in is closed. After much calm discussion ground
staff agree to book me in airport China Southern Airlines hotel at my expense. China Southern
Airlines arranged driver who instead takes me miles into country to a 1 star dump.
CHINA SOUTHERN AIRLINES customer review : 14 January 2010 : by K Tam (Malaysia)
| |
Trip Rating : 0/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
Shanghai Pudong to Qingdao. The worst first class experience with this 3 star airline. Bad
attitude at check in counter, refuse to provide their name for customer to make such complaint
after the incident. Raising they voice and shout to embarassing customer at public. The
customer service manager is pointless standing at his staff to against customer.
CHINA SOUTHERN AIRLINES customer review : 10 January 2010 : by Matthew Kelliher (Australia)
| |
Trip Rating : 7/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Guangzhou to Zhanjiang. One hour flight in southern China in an older Boeing 737. Aircraft was
45 min late to take off. Condition of the older aircraft was fair. The seats were cramped for
my 6'2 frame. Was happy to hear the safety brief spoken in Manderin, Cantonese and English.
Juice and nuts served during the flight. The cabin staff are polite and helpful. I was
generally happy but I felt the price of the flight at 360 US return was overpriced. I would
use this airline again if I had to, but will be looking for better value next time.
CHINA SOUTHERN AIRLINES customer review : 30 December 2009 : by Y Ren (Australia)
| |
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
PEK-ICN-PEK in Y class. Service was good with both Chinese and Korean crew. Two round of drink
served with breakfast on the way to Seoul and lunch back to Beijing. Seat was comfortable (new
A321). For the price paid (very cheap internet deal) I would fly with them again.
CHINA SOUTHERN AIRLINES customer review : 20 December 2009 : by Y Chen (Australia)
| |
Trip Rating : 6/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Sydney-Guangzhou. Not a bad airline, but it can do better. From comparing the services a
couple of years ago, China Southern has improved markedly. I asked for seconds on food and
they gave it to me. The food was pretty good. However, certain features didn't work - the
headphones were not working. It can get a bit boring on the flight (since there are no PTVs,
so make sure you bring some entertainment with you.
CHINA SOUTHERN AIRLINES customer review : 18 November 2009 : by Jo Tang (Vietnam)
| |
Trip Rating : 0/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
HCMC-Guangzhou cabin crew were unfriendly. Guangzhou-Chongqing: crew's services were better.
Chongqing-Guangzhou - unable to check in earlier due to some nonsense about not having our
document numbers when we didn't have any problem on our first 2 flights. We were told that we
have to fly back separately due to full flight but after insisting that we'll have our 1yr old
and 3yr old on our laps as we have another flight to catch, we were allowed in. We were all
given seats in the end. Guangzhou-HCMC flight was delayed 3 hours with no explanation. For all
flights, only 1 vegetarian meal was served instead of the 4 requested during booking. Infant
was not given any infant seatbelt with some nonsense about the seatbelt not being able to
protect the child. Totally disappointed with CS Air and we'll not fly with them again.
CHINA SOUTHERN AIRLINES customer review : 15 November 2009 : by Ivan Jayawan (Singapore)
| |
Trip Rating : 7/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Guilin-Shenzhen, Beijing-Hangzhou. Guilin to Shenzhen a Boeing 737-800 that is comfortable.
Food not that bad for just a short hop. Beijing - Hangzhou using A320, in flight
entertainment, food not bad. Good response on delay because of heavy storm in Hangzhou, they
serve food for pax, flight delayed for 6 hours! Generally not a bad choice, will consider to
fly CZ again inside mainland China.
CHINA SOUTHERN AIRLINES customer review : 24 September 2009 : by Schuiling Rob (Netherlands)
| |
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
CDG-CAN by China Southern. Although transfer in Paris is a disaster, the flight to Guangzhou
was spotless. Check in smooth, 85% full in business class taken. Attendants smiling and
attentive, seats okay for sitting and sleeping (angled but no trouble slipping downwards).
Seat next to me was free, so more than enough space. Had it been taken it would cause some
intrusion, as they are 2x2x2. Entertainment with ample choice, drinks abundant and food good
(could be a bit warmer).
CHINA SOUTHERN AIRLINES customer review : 4 September 2009 : by A Divakaran (Norway)
| |
Trip Rating : 1/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Worst experience from China Southern Airlines staff from Guangzhou! Due to their Shanghai-
Guangzhou flight delayed for more than 2hours (Air traffic control issues) I missed my
EgyptAir flight Guangzhou-Cairo-Rome. Subsequently I missed my flights from Rome-Frankfurt
Hahn and Frankfurt Hahn- Oslo Torf both non refundable. The hotel I booked at Rome also taken
my money for a no show of 100 euro. China Southern put me in a Hotel till 27 Aug, because
EgyptAir have the next flight only that day. China Southern assured me my flight is confirmed
on 27th, as such I again booked a hotel in Rome and bought ticket for Rome-Oslo. But in the
Airport, EgyptAir staff informed me that my ticket from Cairo to Rome is not available and I
can't board the flight to Cairo. When I enquired the China Southern staff, why did the pass a
wrong information to me, they started playing dumb. China southern staff then told me that
they were not able to contact EgyptAir, to confirm my ticket Cairo-Rome, due to a problem in
Telephone line. I never expected such dishonest behaviour from an airline. I lost a lot of
money and time due to their insincere and irresponsible attitude!
CHINA SOUTHERN AIRLINES customer review : 4 September 2009 : by Daniel Tay (Singapore)
| |
Trip Rating : 5/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
SIN-CAN economy class. Flight attendants missing until 45 minutes after departure. No drinks
service till an hour plus into the flight and service was very slow. I was given a drink even
before I was being asked what I want and when this was reflected to the flight attendant, he
gave me a very sulky face. The food was terrible. CAN-WUH Service brilliant on domestic
flights with CZ. Boeing 737-800 used on this route is comfortable and ample legroom for me for
a short 1h 30m flight as I was in the bulkhead seat. Food great and service efficient. I'd
take China Southern for domestic flights in China if this standard continues. However, I'd not
choose them for international flights due to the bad experience I had.
CHINA SOUTHERN AIRLINES customer review : 17 August 2009 : by S Leseine (China)
| |
Trip Rating : 1/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
No bed for the baby in the plane. Cancelled our return flight without notice and put us on an
Air France flight back to Guang Zhou - This was ok, but now they won't give us our mileage
unless we provide the ticket from Air France. There was no ticket since the guy from China
Southern Airlines dealt with us at the Air France counter and got us only boarding pass.
|
|
|
If you experience any problems submitting comments on the above link, please use our general Feedback Page |
|
|
|