CHINA SOUTHERN AIRLINES  Customer Reviews and Passenger Trip Reports

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CHINA SOUTHERN AIRLINES customer review :  23 January 2010 : by Stewart Rowe   (Australia)

Singapore to Dalian via Guangzhou - 1 hr delay departure Singapore. Food was basic but okay, big problem was time from landing to check in connecting flight was too tight. Cases booked thru to Dalian but is off loaded at Guangzhou (be advised this is normal procedure). By the time I collect cases then find domestic check in is closed. After much calm discussion ground staff agree to book me in airport China Southern Airlines hotel at my expense. China Southern Airlines arranged driver who instead takes me miles into country to a 1 star dump.

CHINA SOUTHERN AIRLINES customer review :  14 January 2010 : by K Tam   (Malaysia)

Shanghai Pudong to Qingdao. The worst first class experience with this 3 star airline. Bad attitude at check in counter, refuse to provide their name for customer to make such complaint after the incident. Raising they voice and shout to embarassing customer at public. The customer service manager is pointless standing at his staff to against customer.

CHINA SOUTHERN AIRLINES customer review :  10 January 2010 : by Matthew Kelliher   (Australia)

Guangzhou to Zhanjiang. One hour flight in southern China in an older Boeing 737. Aircraft was 45 min late to take off. Condition of the older aircraft was fair. The seats were cramped for my 6'2 frame. Was happy to hear the safety brief spoken in Manderin, Cantonese and English. Juice and nuts served during the flight. The cabin staff are polite and helpful. I was generally happy but I felt the price of the flight at 360 US return was overpriced. I would use this airline again if I had to, but will be looking for better value next time.

CHINA SOUTHERN AIRLINES customer review :  30 December 2009 : by Y Ren   (Australia)

PEK-ICN-PEK in Y class. Service was good with both Chinese and Korean crew. Two round of drink served with breakfast on the way to Seoul and lunch back to Beijing. Seat was comfortable (new A321). For the price paid (very cheap internet deal) I would fly with them again.

CHINA SOUTHERN AIRLINES customer review :  20 December 2009 : by Y Chen   (Australia)

Sydney-Guangzhou. Not a bad airline, but it can do better. From comparing the services a couple of years ago, China Southern has improved markedly. I asked for seconds on food and they gave it to me. The food was pretty good. However, certain features didn't work - the headphones were not working. It can get a bit boring on the flight (since there are no PTVs, so make sure you bring some entertainment with you.

CHINA SOUTHERN AIRLINES customer review :  18 November 2009 : by Jo Tang   (Vietnam)

HCMC-Guangzhou cabin crew were unfriendly. Guangzhou-Chongqing: crew's services were better. Chongqing-Guangzhou - unable to check in earlier due to some nonsense about not having our document numbers when we didn't have any problem on our first 2 flights. We were told that we have to fly back separately due to full flight but after insisting that we'll have our 1yr old and 3yr old on our laps as we have another flight to catch, we were allowed in. We were all given seats in the end. Guangzhou-HCMC flight was delayed 3 hours with no explanation. For all flights, only 1 vegetarian meal was served instead of the 4 requested during booking. Infant was not given any infant seatbelt with some nonsense about the seatbelt not being able to protect the child. Totally disappointed with CS Air and we'll not fly with them again.

CHINA SOUTHERN AIRLINES customer review :  15 November 2009 : by Ivan Jayawan   (Singapore)

Guilin-Shenzhen, Beijing-Hangzhou. Guilin to Shenzhen a Boeing 737-800 that is comfortable. Food not that bad for just a short hop. Beijing - Hangzhou using A320, in flight entertainment, food not bad. Good response on delay because of heavy storm in Hangzhou, they serve food for pax, flight delayed for 6 hours! Generally not a bad choice, will consider to fly CZ again inside mainland China.

CHINA SOUTHERN AIRLINES customer review :  24 September 2009 : by Schuiling Rob   (Netherlands)

CDG-CAN by China Southern. Although transfer in Paris is a disaster, the flight to Guangzhou was spotless. Check in smooth, 85% full in business class taken. Attendants smiling and attentive, seats okay for sitting and sleeping (angled but no trouble slipping downwards). Seat next to me was free, so more than enough space. Had it been taken it would cause some intrusion, as they are 2x2x2. Entertainment with ample choice, drinks abundant and food good (could be a bit warmer).

CHINA SOUTHERN AIRLINES customer review :  4 September 2009 : by A Divakaran   (Norway)

Worst experience from China Southern Airlines staff from Guangzhou! Due to their Shanghai- Guangzhou flight delayed for more than 2hours (Air traffic control issues) I missed my EgyptAir flight Guangzhou-Cairo-Rome. Subsequently I missed my flights from Rome-Frankfurt Hahn and Frankfurt Hahn- Oslo Torf both non refundable. The hotel I booked at Rome also taken my money for a no show of 100 euro. China Southern put me in a Hotel till 27 Aug, because EgyptAir have the next flight only that day. China Southern assured me my flight is confirmed on 27th, as such I again booked a hotel in Rome and bought ticket for Rome-Oslo. But in the Airport, EgyptAir staff informed me that my ticket from Cairo to Rome is not available and I can't board the flight to Cairo. When I enquired the China Southern staff, why did the pass a wrong information to me, they started playing dumb. China southern staff then told me that they were not able to contact EgyptAir, to confirm my ticket Cairo-Rome, due to a problem in Telephone line. I never expected such dishonest behaviour from an airline. I lost a lot of money and time due to their insincere and irresponsible attitude!

CHINA SOUTHERN AIRLINES customer review :  4 September 2009 : by Daniel Tay   (Singapore)

SIN-CAN economy class. Flight attendants missing until 45 minutes after departure. No drinks service till an hour plus into the flight and service was very slow. I was given a drink even before I was being asked what I want and when this was reflected to the flight attendant, he gave me a very sulky face. The food was terrible. CAN-WUH Service brilliant on domestic flights with CZ. Boeing 737-800 used on this route is comfortable and ample legroom for me for a short 1h 30m flight as I was in the bulkhead seat. Food great and service efficient. I'd take China Southern for domestic flights in China if this standard continues. However, I'd not choose them for international flights due to the bad experience I had.

CHINA SOUTHERN AIRLINES customer review :  17 August 2009 : by S Leseine   (China)

No bed for the baby in the plane. Cancelled our return flight without notice and put us on an Air France flight back to Guang Zhou - This was ok, but now they won't give us our mileage unless we provide the ticket from Air France. There was no ticket since the guy from China Southern Airlines dealt with us at the Air France counter and got us only boarding pass.