China Southern Airlines Customer Reviews and Passenger Trip Reports

My overall experience was not too bad. The Aircraft was an Airbus A330-300. The entertainment wasn't very good, you didn't get to choose your own selection of music or movies it was just TV's scattered throughout the aircraft and no English shows. Aircraft was delayed over 2 hours leaving Brisbane, we didn't receive any announcements on what we where waiting for or what was happening. The Food was pretty good and I found it tasty. For economy class I found the food filling and worth eating. The cabin crew never smiled, they seem so serious and just want to get you rushed and out of the way. Value for money was pretty good. Overall I would recommend for its cheap prices on airfares but I wouldn't recommend it for the way you get treated.

Overall the experience was not too bad, but it is not an airline I would put as my first choice. The in flight entertainment was basic, you would want to be sure that you were getting a good discount against other airlines. Food was OK and not any worse than I have had on other airlines. Cabin service was chaotic, they missed my row on serving the food and we had to chase for it. Drinks are served warm, including the water. The seat belt sign stays on for the entire flight and announcements are only given when there is turbulence. It would be better if standard practice for the use of the seat belt signs was adopted. Cabin crew do not enforce safety announcements, such as remaining in seats with seat belt fastened, etc. The other annoying aspect of the flight is that the airline did not have any Australian landing cards on board and the Australian Quarantine rules video was not played to passengers, thereby creating chaos at passport and control and customs.

Kuala Lumpur to Guangzhou then a domestic flight from Guangzhou to Zhengzhou. The experience was regrettable. Ground staff at Guangzhou were rude and irresponsible, they were unable to give us accurate information regarding our flight. The in-flight entertainment was horrible with no choices. Cabin crew were unable to speak proper English and in-flight announcements made no sense at all.

LAX - CAN on China Southern A380 Business Class. They use the Korean Air Lounge in LAX Intl Terminal. Boarding called 75 mins before departure. Various lines and signs in the hallway as you approached departure gate. Boarding was efficient and quick for me directly boarding upper deck. If travelling solo even numbered rows with A or K seat is key. Seat comfortable. space and amenities. service is attentive but very unrefined. Better than US Airlines as crew are trying but far from elegant. IFE cheap on content which is a shame. Interestingly, the flight attendants served dinner after take off and then disappeared until 2 hours landing when they offered breakfast. Not once did I observe a walk through making sure you had water, etc. Many of the flight attendants seemed to use the unused business class seats for a good nights sleep. I was connecting in Guangzhou to Haikou. I had approximately 2 hours. The process is not very well marked I made it thru in approximately 60 minutes and found the First/Business Class lounge that had a shower. All in all, a decent experience.

PEN-CAN-MNL-CAN-MEL. Guangzhou to Melbourne a disgrace. No one appears to care about instructions such as not walking around when the plane is taxiing to take off etc. Cabin crew were indifferent. Food was passable, but as many others comment - the beer and wine when available is served warm. No seatback entertainment. Beware seat 60A on the A330 the toilet is right behind and flushed non stop. And points made by others about musical chairs is spot on - it's a free for all scrum as far as eating goes.

SYD-CAN-DEL-CAN-SYD in Business class. I have been with CZ couple of times this year. Here are some positive points: Transit experience in Guangzhou has been improved, IFE has more movie collections than before, service and dining experience on board are consistent and also good quality, lounge in Guangzhou is good, value for money. Here are some points need to be improved: CAN-SYD flight was only 4 passengers in business class, but nearly 10 cabin staff was resting there as well! I did not know business class is cabin crew resting place? CAN-DEL economy passengers lined up for more than 2 hours for business class toilet, cabin crew did nothing, so business class were not able to go to the toilet.

I wrote a review in June of CZ - flew economy and was pleasantly surprised. Said I would try it again in business. My husband and I have just flown Business from Australia - Europe return with stopovers in Guangzhou and HKG. It was excellent. In particular liked Skypearl lounge in Guangzhou and AirNZ lounge in Melbourne. Good range of movies, meals and wine were fine, but we had mainly overnight flights so the most important thing for us was sleep. And with the comfortable lie flat seats, we did. Check-in was excellent, hotel we were put in while transiting through Guangzhou for 8 hours on way to Europe was excellent. Again, would say as I did first trip, 'got what we paid for' and we would fly CZ again.

Premium Economy Class last week on CZ343 from Guangzhou to Melbourne. The experience was regrettable. I paid 50% more than the Economy ticket price, but the only Premium service I received was 10cm wider leg room, not much advantage for me being of average height. Only a few passengers in Premium Economy, while Economy Class was nearly full. Passengers from the Economy Class were allowed to use the toilet in the Premium Economy cabin. Queue was formed outside the toilet located near my seat. A few more daring ones ventured to occupy the Premium Economy Class seats.

MEL to Guangzhou - business class. China Southern use the Air New Zealand lounge in MEL which is good. A330 aircraft, not new. Angled flat seat which has very thin padding making siting painful. No menu, no wine list, no wine offered. Food was passable but nothing exceptionable. AVOD surprisingly good - plenty of English films to watch. Cabin crew were fine - pleasant, helpful and English no problem.

Shenzhen to Hangzhou on A320. The plane was clean on the inside and the legroom ok for a short flight. Pre- recorded English announcements were clear. Lunch served wasn't the best airline meal I have had but the flight was short enough for it not to matter. Flight departed slightly late and so arrived slightly late but it seemed all flights leaving Shenzhen were delayed a short while. All in all a good flight.

Sydney-Guangzhou-Paris-London return in October. Premium Economy. Definitely not Premium - just Economy with more leg room! Seats exactly the same as Economy - hard and narrow. On time. Food awful. Staff try very hard and were friendly. No IFE to talk of. Had my own I-pad so listened to music and read books. Guangzhou airport a mess. Spent 7 hours waiting in the transfer lounge. CDG we were delayed for 9 hours by Air France. Very badly managed. Return flights were mostly empty so had 4 seats and could lie down. Premium Economy invaded by Economy passengers during the night. Staff ignored this. Food inedible on these legs. Luggage checked through both ways and arrived intact despite delays and flight changes. Toilets clean. Drinks were warm so needed ice.

Tokyo-Dhaka-Manila-Tokyo, all via Guangzhou. A good choice if you want a strong destination network with low cost. If you're after comfy seats, good food and in flight entertainment, look elsewhere. Check-in: Seemed to be understaffed, so some long queues were had. Check-in counter only opened 2.5 hours before departure in Dhaka which, given the 01.50 departure meant a long wait airside. For all flights leaving Guangzhou on the same day as arrival, baggage was checked through to final destination. Flight that departed Guangzhou the following day required baggage to be collected and re-checked the following morning. Flight from Guangzhou to Dhaka delayed by 4 hours due to weather. Departure Guangzhou to Manila delayed 1 hour. Other flights departed more/less on time. Seats in both economy and premium economy were quite hard but economy was less cramped than expected. Premium economy had plenty of room to stretch the legs but seats were otherwise the same as economy. In flight entertainment: No flights offered back of the seat screens. They did show movies on a loop on the small pop-down screens but this isn't really acceptable these days. Meals: Warm and fairly filling but nothing more. Drinks: I had beer, coke and water. Beer wasn't cold. Water wasn't offered enough on some flights and too often on others. Staff had enough English to get the point across, not overly attentive but quick if called. If in Guangzhou overnight, the airline will provide a hotel room free of charge. Hotel is what you would expect from such an airline. Guangzhou airport: Food is limited and overpriced, seats uncomfortable and there is only free wifi for holders of Chinese mobile phones.

Beijing to Amsterdam. Cramped seating and very poor English spoken on flight. No map to show progress and the entertainment system was difficult to work. No flight information despite the flight at one time being potentially 2 hours late in arrival. Food inedible. Toilets OK just! One English speaking Dutch crew member was helpful and seemed to know her stuff. I shall never use this airline again, there needs to be some customer care injected to this airline.

Sydney-Guangzhou-Amsterdam return. Chose China Southern mainly due to good price plus ability to lay over at Guangzhou Airport for 12 hours at the Pullman Hotel to break the trip in both directions, good value A$120 for 5 star room. Outbound aircraft had old interior with no AVOD only drop down screens but took a laptop loaded with movies so was ok for me. Staff friendly and had good English. After a good nights sleep, Guangzhou-Amsterdam with a more modern plane, with AVOD, and English/French speaking staff. Return journey good on both sectors, flight to Sydney had same as outbound with no AVOD. Found food and drink to be similar to other major airlines, however beer was room temp and no spirits, but ok wine. Seat comfort and legroom is the best I have come across in economy much better then Qantas, British Airways and others I have flown. I would fly again and recommend China Southern Airlines - equal to or better then most I have flown. Please remember they are Chinese so don't expect perfect English.

MNL to CAN to LAX. The food was okay, and flight attendants were friendly and nice. The seating was extremely tight, I really could hardly move, and I am not a very large woman. When the man in the seat in front of me leaned back, it was very near. I am hoping for a better seat on our return trip.