American Airlines Passenger Reviews and American Airlines Customer Trip Reports

MCO-MIA-BOG-MIA-MCO. Leg from Orlando to Miami route was delayed, we were late arriving in Miami however, flight crew professional and instructed everyone politely to proceed directly to their connecting flight. My flight to Bogota was on the other side of MIA International, however I arrived with time to spare. Orlando-Miami route was an aged 757-200 with worn-out seats. Miami-Bogota route was pleasant with hassle-free boarding, though Miami Airport has rude staff and is poorly managed. Boarded the 767 for Bogota and arrived 15 minutes early. Vegetarian option of in-flight meal was adequate although quite unprofessional that first class passengers were fed almost an hour before everyone else. Flight crew very helpful and de- boarding was efficient. Return flight was a disaster. 767 - there weren't any vegetarian options and we were almost an hour late landing due to bad weather. Missed my connecting flight, as a result, I had to stand in line for nearly 2 hours, finally issued a seat on the last connecting flight to Orlando. Boarded 757 1.5 hrs late, flight attendants were friendly and apologized for the trouble. After 45 minutes we landed in Orlando. American is fine if you aren't looking for comfort.

We were flying from MIA to ORD on Xmas Eve, when according to the Admirals Club agent traffic is light and all flights have lots of empty seats. We were booked on a 9.20 pm flight, but our unscheduled charter got us to MIA at 11.00 am. Although the many earlier flights had lots of empty seats, we could not be on stand by for any of them unless we paid a $150 fee for the two of us. In other words, AA flew many flights to ORD with empty seats, earning no revenue from them, but kept us waiting at MIA for over 9 hours rather than allowing us to occupy two of these empty seats.

ORD-SFO on the 22nd. Originally CHO (Charlottesville) - SFO via ORD, on the 20th. That flight was canceled due to weather. They didn't offer a voucher for this, but luckily they were quick enough to rebook that this wasn't a problem. So instead I started the first leg out on United from Roanoke, since I already wrote on United I won't go into detail. I'll just focus on the second leg out of Chicago. Anyway, for the most part, it was just a run of the mill airline flight. Decent cloth seats with a leather top, and surprisingly polite attendants. The TV monitors were of the old down-the-aisle kind though. Nothing too remarkable.

Flight delayed due to maintenance issues. The crew provided no updates, no apologies, no eye contact, no smiles. Terrible customer service. Flight attendants seem very unhappy, don't smile. Plane old and very cold. If they're struggling for business, some quality customer service would make a tremendous difference.

Paris-NYC on a business trip. The plane was half-full. I paid extra beforehand to be in the exit row, to get more leg space. It proved that I should not have bothered since full rows where free to lie out on, except the rows near the exits where you can't lift the armrests. The seats are extremely uncomfortable, cabin was freezing cold, I had to put 3 covers on and still cold. Staff not really nice, food is hardly edible. The entertainment has advertisement sections on it, and no personal screen, only little TV screens for everyone where you cannot really see the movies, and of, course, you can't chose what you'd like to watch. This is a lowcost company, nothing more. I am truly disappointed, cost the same price as Air France or British Airways and was really below standards.

Very unsatisfied. Poor customer service. Flight delayed without any notification of why nor with the expected time of departure despite asking for this. No eye contact from the crew on the ground or in the plane. Attendants seem unhappy and disinterested in their work. Seats very uncomfortable and don't even lean back. A little customer service training would take this airline a long way.

Had a flight from Norfolk, VA to Sac. Stopped at DFW. At 11pm, all told that our connecting flight was cancelled and that our continuing flight would be 2 days later! No one cared enough to help us find out what to do next or if there were other airlines that could help etc. Flight was cancelled due to weather which was not the airlines fault but they did not help us to get re-situated. This has happened with other airlines to me but they took care of business and helped us to regroup and carry on!

Business class, ORD to PEK on old 777-200. Having done my research, I knew what to expect. The seats could not lie flat fully but was comfortable enough. The cabin was only half-full and service was OK. The inflight staff were very senior and their uniform drab. Food was basic and the best dish was the Ben and Jerry's ice-cream. IFE was good with noise-cancelling headset. It is an old noisy plane. We landed at new T3 in Beijing at midnight and I had to transfer at PEK to another flight to KUL and was not informed that I had to exit immigration and check in at another terminal 20 mins by bus away. It was a mad rush in the end and I just managed to make it for my connecting flight in the end.

Hands-down the worst airline I have ever flown. 6 flights in the last week between myself and a family member. Every single one delayed, not just once but multiple times. Out of Dayton, Ohio the kiosk had a different time than the counter and then a third time on the screens, all at the same time. All of them were wrong. The last leg of every flight arrived 2-4 hours late putting us in the next day from 1.30-3.30am. The last incident caused a 200 mile round trip at 3 in the morning putting the family in danger having been up almost 24 hrs and driving. Of the dozens of delays I received exactly one phone notification that was not accurate. Apologies? Not a chance.

I arrived at LAX at 6.55am this morning for an 8am flight. I had checked in the night before, wasn't checking bags, and had hoped to complete the simple task of printing my boarding pass at the airport. American airlines staff denied that the computers weren't working correctly, even though many customers were having difficulties. I was also blatantly ignored despite asking multiple times for help printing a boarding pass for an 8am flight. When I finally caught the attention of the staff, they patronizingly accused me of not being responsible, showing up late, and then explained I could not print since the check-in period, due to my 'tardiness', was over and they were no longer checking bags. The only option, they insisted, was to pay to book the later 4.55pm flight. To over 5 staff members at American Airlines I explained I had already checked in the night before, at which point they would transfer me to another person who I would need to repeat the entire conversation with all over again. My experience with American was hands-down the worst experience I have ever had with an airline. Needless to say, I will not be flying American in the future.

We were at the airport 42 mins before our flight was scheduled to leave, but they would not let us on the flight. We had no bags to check and the plane didn't leave on time. We then had to pay $75 a ticket to be put on the next available flight. Put on a 2pm flight (6 hour wait), when there were 2 other available earlier flight times. After speaking with 4 employees, we were finally put on a 12pm flight, but of course we missed our connecting flight. We then had to sit and wait for an 8.55pm flight (4 hour wait), which keeps getting pushed back further and further with no reason or anyone willing to talk to us and tell us why. All employees were rude with horrible attitudes. Flights were not displayed on the airport screen, and the employees didn't appreciate us asking what gate we were supposed to go to. I am writing this review as we sit in the Dallas Fort Worth airport watching the time slip further and further back hoping to arrive home before tomorrow. I will never fly American Airlines again.

Horrible employees in Ft. Myers FL and Dallas. We took Delta to Ft Myers from LAX and American on the return trip. The difference in service was drastic. The employees we encountered at American simply do not care about paying passengers.

AA962 from São Paulo to DFW in first class. Service horrible - seats OK. Pre flight - 40 minutes sitting on the flight, before departure, completely ignored - had to go to galley to get someone to hang up a coat, again to get a single drink before departure. Flight attendants standing in galley, purposely trying to ignore the customers. Flight left on time. Went to sleep after take off. Woke up 60 minutes before landing. Again had to go to the galley. Asked first flight attendant if I could get breakfast, asked what I wanted, then said no! Another flight attendant was listening and told me she would get my breakfast, which she did. Horrible service. 10" or smaller screen, very limited IFE selection.

Daughter upgraded 3 of us costing $39.99 each, hoping for more leg room for the 6 hrs flight from Miami to LAX. What a joke. No difference in other seats. Got nothing extra for the money. Passengers around us saying same thing. No comfort at all! My first and last experience flying American Airlines.

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