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American Airlines Passenger Reviews and American Airlines Customer Trip Reports
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American Airlines Customer review : 28 December 2012 by S Donnelly (USA) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MCO-MIA-BOG-MIA-MCO. Leg from Orlando to Miami route was delayed, we were late arriving in Miami
however, flight crew professional and instructed everyone politely to proceed directly to their connecting
flight. My flight to Bogota was on the other side of MIA International, however I arrived with time to spare.
Orlando-Miami route was an aged 757-200 with worn-out seats. Miami-Bogota route was pleasant with
hassle-free boarding, though Miami Airport has rude staff and is poorly managed. Boarded the 767 for Bogota
and arrived 15 minutes early. Vegetarian option of in-flight meal was adequate although quite unprofessional
that first class passengers were fed almost an hour before everyone else. Flight crew very helpful and de-
boarding was efficient. Return flight was a disaster. 767 - there weren't any vegetarian options and we were
almost an hour late landing due to bad weather. Missed my connecting flight, as a result, I had to stand in
line for nearly 2 hours, finally issued a seat on the last connecting flight to Orlando. Boarded 757 1.5 hrs
late, flight attendants were friendly and apologized for the trouble. After 45 minutes we landed in Orlando.
American is fine if you aren't looking for comfort.
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American Airlines Customer review : 28 December 2012 by M Meyer (USA) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We were flying from MIA to ORD on Xmas Eve, when according to the Admirals Club agent traffic is light and
all flights have lots of empty seats. We were booked on a 9.20 pm flight, but our unscheduled charter got us
to MIA at 11.00 am. Although the many earlier flights had lots of empty seats, we could not be on stand by
for any of them unless we paid a $150 fee for the two of us. In other words, AA flew many flights to ORD
with empty seats, earning no revenue from them, but kept us waiting at MIA for over 9 hours rather than
allowing us to occupy two of these empty seats.
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American Airlines Customer review : 25 December 2012 by T May (USA) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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ORD-SFO on the 22nd. Originally CHO (Charlottesville) - SFO via ORD, on the 20th. That flight was canceled
due to weather. They didn't offer a voucher for this, but luckily they were quick enough to rebook that this
wasn't a problem. So instead I started the first leg out on United from Roanoke, since I already wrote on
United I won't go into detail. I'll just focus on the second leg out of Chicago. Anyway, for the most part, it
was just a run of the mill airline flight. Decent cloth seats with a leather top, and surprisingly polite
attendants. The TV monitors were of the old down-the-aisle kind though. Nothing too remarkable.
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American Airlines Customer review : 23 December 2012 by L Okeefe (USA) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight delayed due to maintenance issues. The crew provided no updates, no apologies, no eye contact, no smiles.
Terrible customer service. Flight attendants seem very unhappy, don't smile. Plane old and very cold. If they're
struggling for business, some quality customer service would make a tremendous difference.
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American Airlines Customer review : 23 December 2012 by Charlotte Garin (France) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Paris-NYC on a business trip. The plane was half-full. I paid extra beforehand to be in the exit row, to get more leg
space. It proved that I should not have bothered since full rows where free to lie out on, except the rows near the
exits where you can't lift the armrests. The seats are extremely uncomfortable, cabin was freezing cold, I had to put
3 covers on and still cold. Staff not really nice, food is hardly edible. The entertainment has advertisement sections
on it, and no personal screen, only little TV screens for everyone where you cannot really see the movies, and of,
course, you can't chose what you'd like to watch. This is a lowcost company, nothing more. I am truly disappointed,
cost the same price as Air France or British Airways and was really below standards.
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American Airlines Customer review : 23 December 2012 by L O'Keefe (USA) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Very unsatisfied. Poor customer service. Flight delayed without any notification of why nor with the
expected time of departure despite asking for this. No eye contact from the crew on the ground or in the
plane. Attendants seem unhappy and disinterested in their work. Seats very uncomfortable and don't even
lean back. A little customer service training would take this airline a long way.
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American Airlines Customer review : 21 December 2012 by Ken McBain (USA) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Had a flight from Norfolk, VA to Sac. Stopped at DFW. At 11pm, all told that our connecting flight was
cancelled and that our continuing flight would be 2 days later! No one cared enough to help us find out what
to do next or if there were other airlines that could help etc. Flight was cancelled due to weather which was
not the airlines fault but they did not help us to get re-situated. This has happened with other airlines to me
but they took care of business and helped us to regroup and carry on!
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American Airlines Customer review : 21 December 2012 by K Fong (Malaysia) |
| Rating : 6/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Business class, ORD to PEK on old 777-200. Having done my research, I knew what to expect. The seats
could not lie flat fully but was comfortable enough. The cabin was only half-full and service was OK. The
inflight staff were very senior and their uniform drab. Food was basic and the best dish was the Ben and
Jerry's ice-cream. IFE was good with noise-cancelling headset. It is an old noisy plane. We landed at new T3
in Beijing at midnight and I had to transfer at PEK to another flight to KUL and was not informed that I had
to exit immigration and check in at another terminal 20 mins by bus away. It was a mad rush in the end and I
just managed to make it for my connecting flight in the end.
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American Airlines Customer review : 20 December 2012 by A Morgan (USA) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Hands-down the worst airline I have ever flown. 6 flights in the last week between myself and a family
member. Every single one delayed, not just once but multiple times. Out of Dayton, Ohio the kiosk had a
different time than the counter and then a third time on the screens, all at the same time. All of them were
wrong. The last leg of every flight arrived 2-4 hours late putting us in the next day from 1.30-3.30am. The
last incident caused a 200 mile round trip at 3 in the morning putting the family in danger having been up
almost 24 hrs and driving. Of the dozens of delays I received exactly one phone notification that was not
accurate. Apologies? Not a chance.
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American Airlines Customer review : 18 December 2012 by Rachel Anderson (USA) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I arrived at LAX at 6.55am this morning for an 8am flight. I had checked in the night before, wasn't checking
bags, and had hoped to complete the simple task of printing my boarding pass at the airport. American
airlines staff denied that the computers weren't working correctly, even though many customers were having
difficulties. I was also blatantly ignored despite asking multiple times for help printing a boarding pass for an
8am flight. When I finally caught the attention of the staff, they patronizingly accused me of not being
responsible, showing up late, and then explained I could not print since the check-in period, due to my
'tardiness', was over and they were no longer checking bags. The only option, they insisted, was to pay to
book the later 4.55pm flight. To over 5 staff members at American Airlines I explained I had already checked
in the night before, at which point they would transfer me to another person who I would need to repeat the
entire conversation with all over again. My experience with American was hands-down the worst experience I
have ever had with an airline. Needless to say, I will not be flying American in the future.
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American Airlines Customer review : 17 December 2012 by T Profitt (USA) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We were at the airport 42 mins before our flight was scheduled to leave, but they would not let us on the
flight. We had no bags to check and the plane didn't leave on time. We then had to pay $75 a ticket to be
put on the next available flight. Put on a 2pm flight (6 hour wait), when there were 2 other available earlier
flight times. After speaking with 4 employees, we were finally put on a 12pm flight, but of course we missed
our connecting flight. We then had to sit and wait for an 8.55pm flight (4 hour wait), which keeps getting
pushed back further and further with no reason or anyone willing to talk to us and tell us why. All employees
were rude with horrible attitudes. Flights were not displayed on the airport screen, and the employees didn't
appreciate us asking what gate we were supposed to go to. I am writing this review as we sit in the Dallas
Fort Worth airport watching the time slip further and further back hoping to arrive home before tomorrow. I
will never fly American Airlines again.
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American Airlines Customer review : 17 December 2012 by J Boylan (USA) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Horrible employees in Ft. Myers FL and Dallas. We took Delta to Ft Myers from LAX and American on the
return trip. The difference in service was drastic. The employees we encountered at American simply do not
care about paying passengers.
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American Airlines Customer review : 14 December 2012 by D Taylor (USA) |
| Rating : 0/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AA962 from São Paulo to DFW in first class. Service horrible - seats OK. Pre flight - 40 minutes sitting on the
flight, before departure, completely ignored - had to go to galley to get someone to hang up a coat, again to
get a single drink before departure. Flight attendants standing in galley, purposely trying to ignore the
customers. Flight left on time. Went to sleep after take off. Woke up 60 minutes before landing. Again
had to go to the galley. Asked first flight attendant if I could get breakfast, asked what I wanted, then said
no! Another flight attendant was listening and told me she would get my breakfast, which she did. Horrible
service. 10" or smaller screen, very limited IFE selection.
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American Airlines Customer review : 13 December 2012 by Sharon Brown (USA) |
| Rating : 0/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Daughter upgraded 3 of us costing $39.99 each, hoping for more leg room for the 6 hrs flight from Miami to
LAX. What a joke. No difference in other seats. Got nothing extra for the money. Passengers around us
saying same thing. No comfort at all! My first and last experience flying American Airlines.
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