✅ Trip Verified
| As always, am never disappointed at being continually disappointed by American Airlines. They have a new policy: they do not check luggage from one of their flights to another of their flights if it is on a separate reservation. If I had booked the tickets on the same passenger name record, it would have cost $2,000 more. American Airlines (along with UAL) seems to revel in seeing how much lower they can plumb the depths of customer service. Although I am platinum elite with this company, on this itinerary they tried twice to collect $25 for a checked bag onto an international flight for a Platinum member (two reasons why the checked luggage is free - want a third? I have an AA credit card). Then they tried to blame Alaska Airlines (a very bizarre attempt to shift responsibility). Delta checks luggage onto Air France and KLM and any other carrier they have a baggage agreement with, and so does UAL (even though I would avoid them because no one wants to be dragged off the airplane and beaten in the gate lobby). AA doesn't even have a ticketing/baggage agreement with AA anymore, so I guess not only are passengers blackballing the company but other airlines as well. In addition, with my platinum status I am supposed to have access to their lounges on international bookings. However, it was refused me this time b/c the connexions were extending past 24 hours even though every connexion was valid and legal. I spoke to a supervisor in the Admirals Club, but it seems AA doesn't empower any of its staff to make logical business decisions in order to serve the public. I was told I could pay $59 for a perquisite that is supposed to be gratis. By the time I made it over to the AA Eagle concourse at LAX, I was then within this 24-hour window and could use the lounge. Like I said, they seem to relish putting their thumbs in the eyes of the public, and I blame the airline companies in America (not in Europe where they are without exception gracious and hospitable to their passengers) for the increase in "air rage" incidents by always doing their best to enrage the public with their fees and poor service. This is not a problem in Europe where you are treated as a human being. Not in America - there, you are just a member of a crowd they have to control.