American Airlines - by Ron Miller

30 August 2007  Customer Trip Rating :

STL-BOS rtn, F Class. Service was above average for what one has come to expect from AA. Both flights on time. Flight attendants were pleasant, planes clean, and food (Breakfast outbound and snack on the return) were OK. The flight attendant on the return flight was actually allowing a group of business associates to keep switching between coach and first and fed all the combinations. American's Logan terminal in "B" is a shambles and I hope they can speed up repairs. St. Louis is simply a ghost of what it once was since American pulled the bulk of its flights. They also need to replace the MD80s - they're way past their sell by date.

American Airlines - by P Lister

28 August 2007  Customer Trip Rating :

LHR-JFK, JFK-Bermuda, Bermuda-LHR Via JFK. America Airlines are ok but there is a distinct lack of choice on the worlds busiest commercial route (LHR-JFK). Boarding at LHR was efficient and flight departed on time. Flight was by Boeing 777 in a 2-5-2 formation in economy class. Food wasn't too bad. Not as good as BA or Singapore. No free alcoholic drinks, all beer, wine or spirits at $5. Blankets and pillows are provided on day and night flights and leg room is comparable with other major airlines. Inflight entertainment is seat-back screens with about 10 channels but it is not on-demand and choice is limited. It sufficed for the 7 hour flight to JFK but you may find the choice limited if you are travelling from Europe to the West Coast. However, AA say that the system is in transition and a full on-demand system is being rolled out. The flight between JFK and Bermuda is not classed as an International Flagship services and as such it is equivalent to a budget airline but with a complementary soft or hot drink thrown in. AA are a fairly ordinary airline, the other main choice from the UK to USA is by BA. Cost tipped the balance for us, with the total cost for two adults and one child for all legs came to just over £1700. For BA, return from Gatwick to Bermuda was over £2500.

American Airlines - by J LaFalce

21 August 2007  Customer Trip Rating :

JFK-SFO-JFK in Business on 767-200. FA's on both legs accomodating, lacking in surliness that I've experienced in the past. Meal service adequate JFK-SFO as it was 8PM flight and qualified as "snack" flight. FA's kept wine glass full and offered extra warm nuts. Return was dinner flight and food and service above average. Seats comfortable but could use an upgrade (I'm told this is coming). Love the duvet and large pillow. American must have just integrated the personal video sysytems into business class - enjoyed playing around with new system, which had multiple movies and tv show. Like that the unit was mobile and could be put anywhere, although I question if the units will wear well. American usually gets my business on transcontinental flight as they are one of the only (if not THE only) airlines that still flies widebodies on those routes.

American Airlines - by Laura Schriver

17 August 2007  Customer Trip Rating :

PHL-BUE First Class. I flew this route twice last year and the food and the service were really inferior compared tpo when I travelled in 2000. Not worth paying or spending points on first class. Secondly, was the attitude of the attendant staff that was as if they had to deal with you as an inconvenience in what they call "work". I like the connections to BUE and that is why I used the airline. And because my other choices aren't any better, although I am told that LAN is better and I will try it out. Seats are barely OK but in ill repair. Amenities are virtually worthless.

American Airlines - by A Baxter

16 August 2007  Customer Trip Rating :

LAX to FLL nonstop. First Class seats on 757 old and rather retro as described elsewhere but plenty of room and seat was wide and comfortable. Service good, attendants were friendly. Breakfast an omlette along with fresh pastries. About one hour out of FLL, freshly baked cookies and milk were offered. All in all a very pleasant flight.

American Airlines - by S Ball

13 August 2007  Customer Trip Rating :

IND-DFW-LAX return in First Class, MD-80's on all four legs. We initially planned this trip in economy where my wife and I like to sit on the left side of the 2x3 cabin. However, after a truly horrendous trip to LAS in April, we decided to use AAdvantage miles to upgrade. Since we were heading to LA for a Hawaiian cruise, we left the day before just in case. The first leg (IND-DFW) was fine, with good FA service, acceptable food, and ontime service. Then everything went bad. A thunderstorm during the layover caused the ground staff to be called off the tarmac for 80 minutes. When we finally pulled out of DFW, we were 8 hours late! Other than the captain's informative announcements, we got nothing from American in the way of apologies, meal vouchers, or anything else. Apparently many folks on our flight were to connect in LAX for Hawaiian and Japanese flights, but those connections were obviously not made and it seemed like nobody from American Airlines could have cared less! Once airborne, the flight was uneventful, with decent food and service in First Class (although the same two snack choices as on the IND-DFW flight). When we arrived in LAX after midnight, it was a zoo. Our story was apparently pretty typical of what American's flights had been for the previous 3 or 4 days. Many people who had been booked on AA flights missed the cruise completely, and couldn't join the ship until we reached Honolulu! The return was what we used to experience on AA. Predictable service, nothing great but nothing terrible either. Serviceable MD-80's that are (hopefully) at the end of their service lives. But we're not holding onto AAdvantage miles much longer, either. We'll be using them quickly and looking for another airline.

American Airlines - by Martin Brown

10 August 2007  Customer Trip Rating :

LAS-DFW-FLL Economy. Check in was a nightmare. You check in through the self service terminal and a baggage label is printed behind the check in desks and when your name is called you check your baggage. The only issue was, people were crowding round waiting for their names and blocking the terminals, so you have to wait for them to clear to checkin. That aside, the flight from Las Vegas to Dallas was late but only by 15 minutes and as I had a 2 hour lay over, this didn't bother me, however the pilot made up the time and landed early so this didn't matter. Tea or Coffee and biscuits were provided on both flights, which I do appreciate. Snacks were extra, but at least you get something to make the flight go quicker. Aircraft were both a MD-80's, which are old, however the seats were okay for the short flights (wouldn't be suitable for long haul) and the crew were great and friendly, giving out extra biscuits when they had some left. In all, great. I would choose this airline again.

American Airlines - by Frank Sun

2 August 2007  Customer Trip Rating :

I fly my share of domestic flights on AA, and those are nothing to be crazy for. The extra leg room is probably the only thing that attracts me, and the fact that I used to live in Dallas and AA offered the most complete service to anywhere in the country from DFW for me. I also fly once or twice a year on AA to Asia via Tokyo Narita. Asian airlines offer much better food, more inflight entertainment, and FAs are more "respectful" than AA's. I am a sucker for extra legroom on the 777 - it is more spacious than both Cathay and JAL. The good thing is that AA is upgrading all its Business Class/First Class on 777's, and as a Platinum member, I have had the pleasure of getting free upgrades on numerous occasions due to over-sold flights. Admiral Clubs are not as good as other airline lounges where they offer some real food.

American Airlines - by Steve Conroy

31 July 2007  Customer Trip Rating :

Economy class from Chicago (ORD) to Washington Reagan (DCA). Aircraft was a very old Super 80. Upon clearing security, we learn that the flight was delayed by over 3 hours. In the intervening period, we observed that the departure gate changed no less than 4 times. The wait outside the departure gate was little better than peak hour at a Chicago bus shelter - and when the final gate change came through, there was a mass-migration to the new gate which involved a lot of push and shove by all concerned. Upon boarding the aircraft, we were not acknowledged let alone greeted by a cabin attendant who was more interested in conducting a very loud conversation with a colleague. Leg room was consistent with other correspondents in this forum: non-existant! The final insult was the catering on this supposedly "full service" airline: a bag of peanuts and a can of Coke thrown across the tray table. Overall, a very ordinary performance. My advice to persons travelling on this airline: avoid the MD80 and Super 80, and keep your expectations low.

American Airlines - by Irene Katsan

27 July 2007  Customer Trip Rating :

SAN-LGW via DFW in business class using miles and co-pay. BRU-SAN via ORD Y class. Friendly staff at Admirals Club DFW made the layover time fly by. Dinner steak was prepared perfectly, dessert ice-cream sundae that was delicious. The 777 has the old generation business class seats, but I found it cozy and slept well (duvet and Bose noise canceling headsets didn't hurt!). Coach service wasn't that bad - the 767 has a nice configuration for long flights.

American Airlines - by M O'Brien

25 July 2007  Customer Trip Rating :

CID-ORD-LAX-ORD-CID. Our first Eagle flight attendant couldn’t have cared less, she was actually yelling at the passengers as we boarded. Flights mostly on time. My luggage beat me to LA, I was lucky to find it in a roped off area near the AA counter. Onboard only drinks are offered, I wish AA wouldn’t have cut back so much, they could at least give out a bag of pretzels. At least they gave the whole can of soda. On the return trip, we were lucky enough to encounter the one friendly agent in LA who successfully got us standby on earlier flights, saving us a long wait in the airport. Overall, AA is a decent option, when compared with other domestic airlines.

American Airlines - by Gregg Herrington

25 July 2007  Customer Trip Rating :

Coach class on an S80 Chicago-O'Hare to Seattle-Tacoma International, was a horrible experience. None of the three of us (myself, my wife and our lean 21-year-old son) is especially tall (5/11 and less) or heavy (185 and less) but we were cramped and uncomfortable beyond description. To describe the space between seats as "leg room" would be grossly inaccurate. It is the first time in years I have flown American. How far it has dropped in customer service and comfort. I was prepared for the minimal snack (a dinky cracker and soft drink or juice) but was caught totally unaware by the cramped seat configuration. The ride was torturous.

American Airlines - by Sami Eini

17 July 2007  Customer Trip Rating :

JFK to London in economy. Seats on 777 is excellent. Crew OK. Entertainment choices boring. They clearly nickel and dime you with the catering. Dinner was OK except for the desert which consisted of "tiny cookies." Breakfast just one small croissant. The lunch on the return was surprisingly good but the snack consisted of the most disgusting "snack box" which they should call the Junk food box. It consists of 4 Oreo cookies, cheese, yoghurt candies, chocolate and chips all mixed up makes a sickening combination. To save money the attendants pour the milk in the tea/ coffee. Something that irritates me.

American Airlines - by Hilary Wilson

17 July 2007  Customer Trip Rating :

Just want to say how impressed and pleased I was with my gluten-free meals given on a return flight to Boston a couple of weeks ago. Having been very disappointed by Virgin's lack of catering for coeliacs a couple of years back I wondered how I would fare with American Airlines, but I need have had no worries. The food was hot, fresh and exactly what I can eat without the worry of possible after effects. I have written to my Coeliac Society magazine in UK to add this company to the "thumbs up" excellent service list. Many thanks to caterers.

American Airlines - by N Schuchert

13 July 2007  Customer Trip Rating :

LAX-ORD, ORD-LHR in first and business last month. First class checkin at LAX quick as well as bypassing the lines via the 1st class security line. I had access to the Admirals Club at LAX as well as ORD, and the arrivals lounge at Heathrow. Admirals Club at LAX was nice, clean, and snacks and a few drinks provided free of charge. Flight to Chicago on time and service was great. Lunch a decent ham sandwich with a salad, warm nuts, and cookies right before landing. Admirals Club in Chicago was the perfect place to relax. ORD-LHR business class on time. Flight attendants were fantastic. Dinner - warm nuts, decent sized steak, shrimp cocktail, and awesome ice cream dessert. Good selection of alcohol and drinks provided. Personal TV's are nice, but selection of movies is poor and on a loop. Slept for a few hours and woken up by the flight attendant just before landing. Upon landing at Heathrow we receive fast track passes through immigration. However, luggage took a while to come off the plane. Return LHR-LAX in economy. More legroom than expected, however the food was terrible. I skipped both meals and had the snack they served in between. Flight attendants nice and drinks were provided a lot during the flight. Arrival at LAX was fine although again it took forever for our bags to come off the plane. All in all, American did a fine job.

American Airlines - by E Scott

6 July 2007  Customer Trip Rating :

Manchester to Chicago to Dallas and return 3 weeks later. Summoned to MAN gate on time but plane left 2 hours late due to smelly carpet! Number of people missed connections at Chicago incl 2 elderly ladies (1 in wheelchair) who were going to Miami and QE2. Half of luggage went to Boston (as did that of the ladies). Had allowed 4 hours for connection but just made flight to Dallas. Return flight took off from Chicago on time but turned back and made an emergency landing. Told delay would be 1 hour. It was 5 hours with little info and no water supplied during this long wait. Economy seating has better legroom than other major carriers but planes are so old (we had flickering magic lantern show!). Food worse than charter on both transatlantic flights. Attendants OK.

American Airlines - by Ron Kuhlmann

4 July 2007  Customer Trip Rating :

SFO-BOS-SFO No real problems and the experience was acceptable. The component that is lacking is any real interest on the part of the cabin staff. They are simply there--presumably for our safety alone--and offer little else. The drinks come as promised but there is minimal interaction and the boredom with the process is fairly palpable. Sure, they have taken a beating in terms of pay and benefits and have ample reason to be upset but they have chosen to stay in the job which is one of public contact and service so why not at least try to enjoy the experience? In the US, this attitude is widespread across all carriers and, I think, is the primary cause of dissatisfaction with US carriers. At least pretend that you are glad to have me on board.

American Airlines - by E Heath

4 July 2007  Customer Trip Rating :

JFK-LHR return. Long line at FC checkin in new spacious terminal so I used kiosk, which went well and was quick. No delay at security and had a choice of two Admirals Clubs before boarding. Seats (Flagship suite) were very comfortable, I got almost 5 hours sleep. A lie flat bed makes a difference. Food was good (lamb main course was really good, reminded me of Pan Am quality food). I skipped the many courses and the FA served salad and main course so I could go to sleep. FA were attentive and helpful. Breakfast was offered and served when I woke up. Return flight. AA has kerbside checkin at LHR which was very quick. Proceeded to Flagship Lounge where they were serving all kinds of things incl. afternoon tea incl scones and small sandwiches, plus soup, fruit, salads, and a full complement of beverages but no apple juice. Flight was pleasant, also Flagship Suite config so I napped a bit, then watched a movie I had brought with me. Food was good but not as good as outbound flight. Crew also very pleasant.

American Airlines - by J Ceniceroz

30 June 2007  Customer Trip Rating :

JFK-DFW-BUR in First. Terminal 8 at JFK is used apparently)on AA shorter flights and to Puerto Rico, etc. be forewarned. It's the old, old terminal which I realise is soon to be changed to the more presentable Terminal 9. JFK-DFW in First on 757 was Ok. Friendly FA, however a dismal hard croissant sand lunch and Beringer Pinot Grigo (warm) and another supermarket Cabarnet. Noone ate the sandwich and the FAs whisked it away quickly. What is the point AA of serving lunch if the lunch goes untouched by your premium cabin? Also, warmed nuts are a nice touch but hot-hot nuts make the legumes seem stale, which they tasted on this segment. However, the flight left on time! Which is the great part. AA First needs to slow down their service though, like in a better restaurant. Because the remainder of the time the FA hunker down in the galley and have long chats about health care, cars, novels etc. They are audible to the rest of the cabin - and of course must know this, and simply do not care. With that being said, the First experience from DFW- BUR was surprisingly nice. The lone FA was old school no nonsense however was courteous, and appeared to enjoy her job. She did the old trick of bowing down low to take out drink order, almost kneeling -- very 70s, chic. Drinks plentiful on this routing, offered beyond the call. Lunch was better on this seg (though still a 'Marriot style' wrap plate.) Nice cabin on the MD-80, dark leather seats in first. When we boarded, the staff had placed down all the window screens because it was so warm in Dallas - a nice elegant touch, as they know most want the cabin clean and chilled and do not necessarily want to see the apron load in, load out procedures. Nice touch, AA. All to say - yes, it's a domestic experience, and this is the USA. (If that makes sense).

American Airlines - by S Hughes

22 June 2007  Customer Trip Rating :

Fairly awful experience. Normally fly to Boston from London with Virgin. Went Business from Manchester with AA for once. No in seat entertainment, next to useless cabin screen, food poor, and had to pay for drinks. Arrived and left on time, which was the only redeeming feature.

American Airlines - by Erez Har-Tal

22 June 2007  Customer Trip Rating :

ORD-MIA-ORD. Flights left on time. Since I was traveling with a 2 and half year old, it is always more challenging. Nothing special no frills service from American. On general staff seems to do their job without a lot of enthusiasm. Southwest and Delta give much more to their passengers in domestic flight then AA or United. One thing that annoys me is why they sell their overpriced snacks and headsets before serving drinks. I will fly AA as long as it is the cheapest option. There should be more self service check in counters in Miami and O'Hare, the line for these and for the baggage drop is quite long.

American Airlines - by J Ceniceroz

20 June 2007  Customer Trip Rating :

BUR-DFW-JFK in Y. The usual delays through DFW though built-in to the travel times. I realize the best routing is from LAX. Connecting through DFW is a chore, given the ever present weather. MD-80 and 757 the standard fleet. I must say AA is reminiscent of Greyhound Bus Lines. Where AA is sorely lacking apart from their fossil fleet is in their onboard amenities. I think the overheard TV screens are adequate for travel, however their choice in second rate, patriotic films is appalling and embarrassing for an airline that seems to covet the LAX- JFK set. Delta and United P.S. are far superior experiences at the same price structure. The flight crew was professional and not as surly as others have reported. They do seem to spend an awful amount of time in the galleys reading magazines, and nibbling off the First/Biz class pasta. Has there been a new 'deal' made amongst the unions that allows for this sort of intransigence?

American Airlines - by Ron Miller

19 June 2007  Customer Trip Rating :

STL-BOS, outbound in 1st, rtn in coach. The planes were as clean as possible considering the age of the aircraft. The 1st class service is more than adequate especially considering that on a three hour flight the attendants in the coach cabin almost didn't serve the whole cabin. The attendant in 1st had already completed the drinks portion of the service before the attendants in coach had gotten out of their seats. If these people are so unhappy with their jobs, find something else to do. We're just the passengers - it's not our fault! On the other hand, the ground staff both in STL and BOS (especially BOS considering the chaos that is the American terminal at Logan) were great from check in to the Admiral's Club to the boarding agent.

American Airlines - by John Weber

19 June 2007  Customer Trip Rating :

DFW to NRT on June 6, 2007. First Class in the Flagship Suite. The seat was very nice. Reclined to a full flat bed. The downside is that it was a little hard, but other than that, no complaints. We were served three meals. Lunch out of DFW was ok, snack and third meal ok. Service was very good. While food was ok, the seat more than made up for it. It made the 12 hour trip comfortable.

American Airlines - by Paul Dunbar

14 June 2007  Customer Trip Rating :

SFO to JFK on June 4, 2007. I can easily understand weather related back ups and air traffic control problems. They are the events that airlines cannot control. But my recent flight on American Airlines was adequate, with cushionless seats and a previous passengers used chewing gum left for me to find in the pouch in front of me. There are two things that upset me more than that. When we landed at JFK at 9:08 we taxied over tot he terminal arriving at 9:12. The baggage handlers immediately began unloading, but the pilot informed us that there was no agent to meet the plane, so we would need to wait for the agent before disembarking. Well we waited for almost 35 minutes before the agent arrived. Many of the other passengers were trying to make connections to Europe, but were not fortunate to do so. Their luggage made it, but they didn't. Waiting for the agent was my first peeve. My second peeve came when I contacted Customer Relations via aa.com. The response that I got from them said that my issue was due in part to "Air Traffic Control". Since when did Air Traffic Control start doing the agent gate assignments for American Airlines? What would have happened if someone had a medical emergency? American was aware of the fact that this plane needed immediate disembarking as the passengers making European connections were all given gate information for their departing connections. American Airlines really fumbled the ball on this one.

American Airlines - by Frederick Hamilton

14 June 2007  Customer Trip Rating :

LAS-DFW and onward DFW-EZE, economy. Domestic flight a B757 - very cramped even though I had an aisle seat. Completely full. Not too clean, rubbish in the seat pocket. One drinks run with a few snacks for sale during the 3-hour flight. Fairly close to being ontime. Long-haul flight on B767 to Buenos Aires very uncomfortable: hot during the entire flight, no seat recline, no drinks service, a so-called "meal" an anorexic would be hungry after. Tiny bottles of wine at $5 each -- bought a couple of awful Chardonnay. Only one pleasant employee throughout the trip and that was check-in agent at Las Vegas, could not have been nicer, otherwise indiiferent rather than rude. Not a single water or juice run during the 10.5 hour flight, FA disappeared to mid- plane galley for most of the time. IFE a joke - three empty seats in my row and not one had working audio and the sole film was some old childrens movie. Baggage did make it unscathed. I would give it 1-star were it not for the kindly check-in agent.

American Airlines - by A Baxter

14 June 2007  Customer Trip Rating :

LAX to Manchester via ORD. 767-300 in good repair. Flight attendants on both legs very pleasant and helpful. Turkey croissant purchased on first leg very good for $5. International Flagship dinner on second sector mediocre but no worse than expected. Beverage service was offered numerous times. No seat back IFE on this aircraft but main screen entertainment was adequate. Overall, good service and early arrival into both cities.

American Airlines - by Paula Loguda

5 June 2007  Customer Trip Rating :

C return from EWR-SXM via SJU. Tired aircraft on all 4 legs - seats in poor repair. Center consoles crusty & residual debris in seat pockets. Blankets clearly previously used. AA no longer offers pillows on caribbean flights. Food adequate but small portions. Flights on time & baggage delivered.

American Airlines - by B Walberer

5 June 2007  Customer Trip Rating :

SFO to EZE, scheduled via DFW. Trip was a mileage award in economy for me and my partner. We never made it to Dallas. While waiting to board our SFO-DFW flight announcement was made that Buenos Aires-bound passengers should contact a gate agent. The flight to Dallas was supposedly delayed and we wold not make the connection to EZE. No problem, got quickly rebooked via MIA. When we arrived in Miami our flight to EZE did not show up on the departure monitors. A helpful gate agent told us that our flight was cancelled for mechanical reasons. Fortunately, AA had an earlier MIA-EZE flight which was still at the gate. The gate agent quickly got us seats on this earlier EZE flight. We barely made it onto that flight as it had already closed. 'Our' agent (the one who got us the seats) had to argue with other AA employes to let us onto the plane! Great job! As it turned out we were seated in the last row in economy, the crew rest area. The flight attendants were visibly pissed that somebody had booked us into these seats. Nonetheless, they were very professional and friendly, obviously realizing that it was not our fault. Dinner (we had some beef dish) was pretty good. Wine was free (got 2 mini bottles). The plane, a Boeing 777, also had IFE. Our bags also made it to EZE, 2 days later. On the way back we encountered similar problems. Our EZE-DFW flight was delayed (we later found out it was actually cancelled because of crew rest issues). We found out casually by talking to an AA pilot. This information was then confimed by a gate agent. No announcements were made and the departure monitors still showed the flight as being on time. We walked over to the gate for the EZE- MIA flight and got quickly rebooked via MIA. Flight EZE-MIA was ok, dinner was not as good as on the MIA-EZE segment, and there was a $5 charge for beer and wine. IFE did not work (no movies). The MIA- SFO segment was boring, only bagel with turkey and cheese offered for sale plus some junk food (M&M, etc). Otherwise just drink service. No IFE. Again, our bags eventually caught up with us, 2 days later. Overall, my impression of AA was not that great. The experience was rather chaotic, and we were lucky that we did not get stuck in either MIA or EZE. Also, that our bags got delayed both ways was a little bit much. I will most likely fly another airline on my next trip to South America.

American Airlines - by Greg Nishihira

5 June 2007  Customer Trip Rating :

LAX-SJU-SXM return. 763 equipment to San Juan (soon to be downsized to 757) and ATRs from SJU to St. Martin. Outbound equipment very clean, looking like it went through a recent refurbishment. On return it was satisfactory - clean cabin, but pillow covers were from the last flight. All flights on time and luggage arrived promptly. Cabin crew pretty much did what they were supposed to do - nothing spectacular, but nothing deficient. On the return from SJU to LAX we were right in front of the only toddler on the flight who was kicking our seats and screaming uncontrollably. The flight attendants were trying to block off the last two empty rows "for security reasons" but relented when we explained the situation. We were thankful they understood. The one major gripe I have is that there is not even a small snack offered on these long haul flights. Even the hour long SJU-SXM flights offered a bag of doritos. How incredibly cheap and short-sighted. Buy on board sandwiches (available for $5) ran out so some pax had to go hungry. I was lucky enough to get one, but if I was one of those who had to endure a 7 hour flight without a bit of real food, I wouldn't even consider AA again. It's almost an insult that they make you buy junk food for $3 if you wanted anything to eat.

American Airlines - by John Oram

3 June 2007  Customer Trip Rating :

JFK-SFO on a fairly well looked after B762. Onward connection, although a codeshare would be an Alaska B734; just as well as it turned out. Plenty of reason to be dissatisfied with American. We used T9 at JFK which promises to be completed in Spring 2007. I don't know how they define Spring; we travelled on 31 May. We were guided to self-service check-in which managed to produce 3 out of 4 boarding cards. Mine for SFO-PSP would not come out of the system. The check-in agent was actually charming but had to enlist help to ensure that we could leave JFK with a full complement of boarding passes. Row 13 is a joke row and I complained. The Head Purser was probably genuinely concerned and tried to be helpful in a slightly ineffectual way. The centre seats (and to some extent the side seats) have virtually no recline. This plane is also used on international flights; I found this out as I shall explain below. My own flight was 5h29m and, with no recline, the seat in front of me was, of course, particularly close to my face. The only partial mitigation was that the centre seat (between me and my partner) had not been sold. I had noticed that row 17 was luxurious compared to the other coach seats and these, I was told, were for crew rest on International flights. So, I deduce, they would sell row 13, with no recline, on international flights, perhaps JFK-LHR or JFK- CDG. As previously posted AAL are cheap. There were two rounds with the trolley and an additional water/juice round but not so much as a peanut to eat on a 5.5 hr flight unless you paid for it.

American Airlines - by B Parker

31 May 2007  Customer Trip Rating :

LAX-MIA, and MIA-SFO. Both flights on tired looking 767-300's. Ground staff in LA fine, but in Miami very rude. Bags did not connect through to YVR, apparently happens all of the time on this routing. Don't expect anything on US carriers, and you cannot possibly be dissapointed! Food offered for sale on a six hour sector is a bit cheap. At the airline I work for we offer full meal and complimentary alcohol on flight as short as 2.5 hours! Unfortunately, you have very little choice when flying within the USA, so my best advice is to try and sleep the whole experience away.

American Airlines - by Ryan Blumberg

31 May 2007  Customer Trip Rating :

DEL-ORD in C class. They still have the old style seats with the mechanical controls for recline and footrest. However, when I sat in my seat, I noticed that the footrest was broken, not allowing me to stretch out and get comfortable. When I notified the flight attendent, she said that she would try to make it as comfortable as possible. She tried to put me in the one open seat, which was broken also. This is the third time in a row in C class on this route that my seat has been broken, and all they do when you complain is add some Advantage miles to your account and tell you that they will be upgrading the seats, however they are not maintained.

American Airlines - by Ron Miller

24 May 2007  Customer Trip Rating :

STL-LAS rtn 1st class. MD80 both ways - old TWA vintage examples - about time to retire these relics. Surprisingly, planes as clean as possible with ample leg room. Flight attendants in both directions pleasant if not down right friendly - actually smiling! The food didn't look appetizing enough even to try. The drinks flowed freely without having to ask.

American Airlines - by W Keeney

22 May 2007  Customer Trip Rating :

SFO-MIA-EZE; returning GIG-GRU-MIA-SFO, all in first. Allow plenty of extra time in your itinerary if you use AA to/from Latin America: of 8 AA flights to or from EZE or GRU so far this year, I've had two cancelled, and 5 late -- and not by small amounts, either: typically 1.5 to 2 hours. Some flights leave MIA 11 hours late -- e.g., the next morning. AA has chronic problems with aircraft availability at MIA (especially 777s); chronic problems managing passengers at MIA (they let volunteers deplane when the flight is overbooked, then spend 2 hours getting the volunteer's checked baggage off the flight, for security reasons); and chronic problems with both ground loading of freight and baggage and with ATC at EZE (the Argentine ATC radar is out of service due to lightning strike in March -- not repaired yet). Put it all together, and the service is totally unreliable to Argentina. It's better to Brazil, but this last trip (13 May), we left GIG late account passengers delayed in the Immigration queue - and AA made no effort to expedite them through - arrived over GRU approach late; got held because the Pope was flying; ran low on fuel (limited from GIG to GRU account landing weight restrictions after a short hop); diverted back to Rio, where the crew ran out of time to work, and AA cancelled the flight. Nice hotel where they put us up in Rio, though -- the Sofitel, Copacabana.

American Airlines - by K Simpson

22 May 2007  Customer Trip Rating :

LHR-LAX-LHR in Economy. I have flown this route twice before with AA and numerous other times with other carriers. I have no allegiance with any airline and tend to go for the cheapest ticket. The flight out of LHR was non eventful and passed quite quickly. FAs were attentive and of a cheerful disposition. The food was the usual 'chicken or beef' and I opted for chicken. It wasnt particularly good and I still wonder why flight crew are so eager to feed the passengers within an hour of take off! The entertainment was poor and I found myself watching Ghost! How long since that was released? A good book passes the time. The return flight was of the same ilk. It was a full flight and the cabin crew were perhaps not so cheerful. The meal was again - chicken of beef'! Is there no chance of someone creating something a little bit different? Again meal service was quick. I think we had probably only just gone over Las Vegas. It kind of makes for a long flight when the main event is passed within an hour and a half. I dozed for about an hour a little later on but do not recall anyone coming round with water etc during the flight. The aircraft itself was on the tatty side on the return journey although the aircraft out to the States was ok. Would I fly American again after all my moans? Yes, if the price is right. I do not yet have the luxury of 'turning left' when entering an airplane so I guess I have to grin and bear it and take measures to entertain, and provide refreshments for myself and know that the journey will end eventually!

American Airlines - by J Tervonen

15 May 2007  Customer Trip Rating :

BRU-JFK-BRU in Economy. An old 767 with 2x3x2 seating configuration, but spacious. Bought tickets with Brussels Airlines knowing that the flights would be operated by AA. After having seen the previous comments, I did not expect much and was more than pleasantly surprised. Both flights on time, uneventful and generally very good. The FAs professional, especially on the return flight, if not the most service-minded. Food OK, two choices for the main meal both ways and a warm croissant, coffee, orange juice breakfast before landing in BRU. Only the before- JFK-landing junk food box should definitely be replaced by something else! Alcoholic drinks 5 dollars each. Both planes seemed to be in good condition, despite their age. No in-seat entertainment system in coach, but the films shown on the overhead monitors were quite new. A pleasant experience. Will choose AA again for this route, since I got full points on my SN Privilège account.

American Airlines - by L Braxton

11 May 2007  Customer Trip Rating :

I live in Dallas, so AA is the carrier I end up having to take most often. In the last two months, I've flown them four times. Last-minute "equipment" change means 25% of the flight gets bumped. If your seat didn't exist on the new plane, you were out of luck. (Made that one, fortunately.) Weather-related cancellation once we were already at the gate. Couldn't get a guaranteed seat to our original destination, BWI, for three days (!) Re-booked to PHI -- but bags still went to BWI, even though they had never left the ground at DFW. AA refused to move them to the PHI flight or to deliver them to us at our destination. Had to drive 1.5 hours each way to pick them up ourselves at BWI. Pilot announces we're arriving early. We then sit on the tarmac waiting for our gate to open up, for over an hour. But we can see plenty of open AA gates from where we're sitting! On-time arrival, but no ground crew at DFW. Waited on tarmac for 45 minutes before someone arrived to help park the plane. And in general, have you noticed how AA FAs have become much ruder and brusquer in terms of boarding? They arrive late and then say if people don't sit down faster, the takeoff will be delayed. I agree, most people are stupid about boarding, but don't blame your issues on your customers.