American Airlines Passenger Reviews and American Airlines Customer Trip Reports

MIA-EWR, mostly on time. Clean plane. No pre-departure beverages and none for 40 minutes into flight as crew gathered in galley, chatting with curtain closed. After drink and 'snack' service (a cookie) the crew, so vital to safety, returned behind the curtain. As our arrival time was midnight many passengers were trying to dose through the galley party and the flashing video (no ear plugs).

MIA-STT-MIA. Flight on a 757 was not good but not bad. The crew were the friendliest I have seen. The service on board was poor, only a small snack. But it was comfortable.

I flew to Las Vegas 28.12.12. The staff were excellent, attentive without being intrusive and the flight was on time. All in all a very good experience and I would have no hesitation in flying AA again in the future.

AA116 - LAX to Newark, January 7th, 2013. Apart from the lack of on-board entertainment, everything was excellent. Seats and space between rows were very comfortable. Temp inside the cabin was perfect. Staff was very friendly. Plane was spotless.

Flew JFK-LHR, and return ZRH-JFK. AA, 777-200 flying JFK-LHR was a more or less good experience. The food was the only strong point that AA came through with. All other points were average. Flying from ZRH-JFK was a nightmare. How are you supposed to go 7.5 hrs without any entertainment? The staff were probably the rudest I have experienced, other than on AI, 9W, or BA. The only good thing was the food.

ONT-DFW-BWI. Economy class back to the east coast on MD-80s. Service was okay onboard but it was excellent on the ground at ONT. First flight was late leaving but the gate agent assured me I would probably make my connection and if not I could rebook on a flight to DCA one hour later and she was right. BWI-DFW- LAX First class back to the west coast on an MD-80 and 757. Service absolutely excellent as was the food. Seats on the MD-80 were pretty good but the seats on the 757 were excellent. My only complaint going back was that my bag took forever to appear on the belt despite having a priority tag.

Caracas to New York vía San Juan de Puerto Rico, with the return flight from New York to Caracas via Miami. Check-in from the first flight was ok, but the cabin service was terrible, meal was awful. From Caracas to New York they gave us a cookie and drinks. From SJU to JFK just the drink, even though the flight was almost 5 hours long.

Flew from Manchester Airport to JFK on 30th Dec on an old 757, not big enough for a 7.5 hr flight. As for the cabin crew staff I was shocked at how poor it was. Worst cabin service I have come across. They were rude and one even swore to another crew member in front of passengers. Food was ok and the flight left on time. 757's are looking old now and are in need of replacing. I will avoid using American Airlines again. Would not recommend them.

For transatlantic flights with a 757 or 767, expect mediocre service and comfort in Economy class. Flight attendants are argumentative when asked to complete a complicated task i.e. checking the status of a special meal. The seats are not comfortable, even on the wider 767 where the seats are larger. You can expect to feel sore down there about 2 hours into the flight. You are likely to encounter broken or damaged entertainment equipment; coming back to the US from Zurich, for example, my seat had part of another headset lodged in the headphone jack in such a way that it could not be removed by flight attendants. All in all, a memorable experience for the wrong reasons. There's nothing special about the food either. It's standard airline food. The in-flight entertainment may have been okay, but I was unable to enjoy it because my headset jack was unusable.

LAX-MIA-GND-MIA-LAX. First class. Every flight on-time, if not early, and excellent service and food. Most FA's were friendly and attentive (with an occasional dour face along the way). LAX-MIA was on an un- refurbished but clean 757 with terrific brunch. GND legs were top-notch with new 737-800's, comfortable seats and again helpful FA's. MIA-LAX on international 767 with angled flat last generation seats that served their purpose well for this duration of flight, full coursed out dinner service, tablets for films and kind FA's. AA still knows how to do premium class service very well.

On December 24, 2012 we were scheduled to fly from San Antonio to Indianapolis with a layover at DFW. Upon arriving at San Antonio airport, I received an automated text message that our flight from DFW was cancelled. After talking to a ticketing agent, we were booked on a 5.50 pm flight from DFW to Indianapolis. Arrived at DFW and waited 4 hours. Connecting flight was then delayed. Boarded at 7.30 pm with flight attendants only and no pilot. Once the pilots boarded, we sat at the gate for another 45 minutes. Pilots came over the intercom and told us they could not fly. We then had to stand in line for 3 hours waiting for another flight the next day. The ticketing agents refused to assist us with hotel stay or transportation. While waiting for our 3.50 pm flight the next day, I received a text message and an automated call that our flight was cancelled. Transferred to Delta by AA. Upon arriving in Indianapolis, our luggage was nowhere to be found. The next day at 7.30 pm our luggage finally arrived at our destination.

AA918 from Lima to Miami on 12-23-2012 was a nightmare. We were first shuffled 3 times from gate to gate as the plane was 2 hours late. As we were finally boarding the plane we were directed to a makeshift additional security point just outside the gate and run by AA employees where to our great astonishment they confiscated all our just purchased water bottles, opened or not. AA should inform passengers about not being able to bring water onto the flights! During the flight on an absolutely outdated and cramped airplane the service was the worst we had experienced - the meal was inedible, no water or food was offered after the evening meal during this overnight flight even though we had to go through the lengthy customs process after coming out of the plane. After this horrible experience we will not fly American Airlines again!

When our flight was cancelled on Wednesday, an automated message called both my husband and I. We were then transferred to speak with an actual person. The employee scheduled us for an early morning Friday flight. When we arrived to the airport (2 hours before our flight was scheduled to depart), we were told we were 'not in the system'. Over 2 hours later, the ticket agent finally found us, but by this point we had missed our morning flight. Informed that the employee who rescheduled are trip had 'made a mistake'. Because of this mistake, we missed our flight, we were very inconvenienced (we had to wait another 12 hours to fly out). Customer service was very poor. We were treated without respect and as if this error was somehow our fault. To top it off, our luggage was lost. When we arrived to Dallas, our luggage was still in Columbus, OH. We went home, had to wait 4 hours, then made the 40 minute trip to and from the airport to pick up our luggage late that evening. We will not be flying American Airlines in the future.

Terrible experience. Our second flight was delayed at the gate for 45 minutes due to the inability of other passengers to claim their duty free items. The flight attendant's service was the only redeeming part of the trip. American mislaid our bags, which would not have become such an ordeal if anyone at the Piarco airport (AA staff or otherwise) had even an ounce of compassion, customer service or basic social skills. As requested, we returned to the airport 10 hours later to collect our bags. Two hours after begging pleading with everyone we could, an American employee was finally located. Forty-five minutes later, she managed to return with our belongings. No apology or decency from anyone and a complete failure for American Airlines.

MCO-DFW, seat 3F, First Class. Flight left on time and arrived in DFW a few minutes early. Flight attendants were friendly, smiled a lot and kept my drink topped up. The snack tasted very good. Overall, a great domestic trip in a classic MD-80 aircraft. A great airplane and will be missed when they are no longer in service. By the way, seat 3F on this aircraft has extra leg room and 3 windows.

DFW-LAX, Seat 3F, First Class. A terrific flight on one of American's new Sky Interior B737-800 aircraft. What a nice new airplane to base American's comeback on. Great seating, huge baggage bins and comfortable seats. Great dinner service and the Flight Attendants couldn't have been nicer. Having Glenlivet 12 year old Scotch was an added pleasure. The flight pushed back on time and arrived in LAX a few minutes early. Overall, a great trip.

This time the cheapest tickets to Mexico was with American Airlines. Everything was acceptable until I reached Dallas airport. They had got snow and we had to wait on the runway for 2.5 hours to exit the plane. I arrived at 10pm. American Airlines cancelled the transfer flight to Mexico, which was to leave at 8.50am. I take a shuttle to stay at a hotel for a few hours. I wake up and confirm the flight at 4 am. At the airport I check in and they tell me where to go. Waiting an announcement transfers me to another terminal. Time was getting close to boarding so I went to make sure everything is ok, however, they never booked my flight. So now I have to wait to 1pm. How could so many mistakes happen? First and last time I will ever use American Airlines.

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