Air Canada Customer Reviews and Air Canada Passenger Trip Reports

London Heathrow to Halifax direct on AC861, January 14. Economy Class. Check in at Heathrow very efficient, counter staff pleasant. Cabin staff on board pleasant. Food usual for economy. Flight arrived early so all was good.

Overnight transatlantic flight aboard an Airbus 330 from Montreal to Frankfurt, in the Executive First cabin. The service was refined and attentive.

Flew from London Heathrow to Miami via Toronto. Sat in extra leg room preferred seats for £58 extra. First flight left on time and arrived 10 mins early. Full plane but good hot breakfast and good drinks service throughout. Had to use the provided blanket as it was cold in the front half of the plane. Online check in was effective and there was no queue at the check in baggage drop. Transit through Toronto went well, collected baggage and cleared US immigration within 35 mins of arrival in terminal! Toronto airport looks as though it has recently been built, was clean, quiet and ok for refreshments. Flight to Miami only had 40 passengers so was very nice, on time and good service.

We flew to LHR on September 11 at 09.00 and returned on the noon flight to YYZ on October 2nd. Both flights were excellent. The flight crew looked after everyone. The food was very good. No complaints. My complaints are the passengers, who on the return flight left wine bottles, newspapers, kleenex etc. all over the floor even after the crew came around and asked for any garbage. Being last off of the aircraft we had to wade though this mess.

YOW to LHR via YYZ on Dec 28. We were originally booked on direct flight from Ottawa to LHR, but AC cancelled this flight and put us on indirect route via YYZ. Had just over 1hr transfer time at YYZ, but shuttle from YOW was nearly 2hrs late and AC refused to hold up LHR flight in spite of many passengers booked on it. Queued for hours for hotel vouchers then tried to collect luggage which was not at carousel, as promised. Again queued for ages to be told that they didn't know where it was! LHR flight was scheduled for 2300hrs next day and finally left at 0100hrs. Meal on flight was mediocre. Breakfast was an icy cold 'muffin' which was disgusting. Happily luggage finally turned up.

My wife and I flew to Puerto Plata DR. Ottawa - Montreal leg of the trip was with AC Jazz going and Air Canada on the return flight. Montreal - Puerto Plata flights were fine but we had problems from Ottawa to Montreal and coming back on the same portion of our trip, specifically with our luggage. Due to leave Ottawa at 5.25am and land in Montreal at 6.08 for our 7.30 departure to the DR. When we got to the airport in Ottawa, my wife had no seat as the flight was overbooked. She did get a seat but after getting volunteers to be bumped - plane didn't leave until 6.45. We barely made our connection but our luggage didn't. We picked it up at 11.00 the next morning. Return flight landed in Montreal at 4.30pm with a connection flight at 7.40. Told we might get on stand-by for a 6.30 flight and we did get on but, no luggage when we arrived in Ottawa. Luggage delivered at 1.30pm the next day. I actually tracked that daily flight (the 5.25am one) on Ottawa airport's website and it rarely if ever left on time. From now on, only direct flights, preferably leaving from Ottawa.

I flew out to Calgary on 13 December, and on the plus side the flight left on time. The cabin crew behaved as if the passengers were an inconvenience and only one member of the crew knew how to smile. My inflight entertainment system didn't work nor my overhead reading light, I asked a couple of time if someone could look into this but as far as I know this didn't happen. The food was ok and the drink selection good. The seats are very uncomfortable and beware if the passenger in front reclines the seat. Return journey on the 29 was better as the crew made you feel welcome and they did seem more helpful. Would I use them again, I am not sure.

HNL to YVR on 15 December 2012. Worn out old 767 with no seat-back entertainment (to be fair this is noted at the time of booking). Check-in took over 90 minutes as the staff were having a problem processing credit card payments for luggage. If paying for luggage cannot be undertaken efficiently perhaps AC should have waived the fees for this particular flight. One single beverage service for a 6 hour flight. Call buttons were regularly ignored and requests for additional beverages (for which we were willing to pay) were treated as an annoyance by staff. Overall a lacklustre experience.

LHR-YYZ and YYZ-Munich over the holiday period. Both flights were on time and among the most comfortable and relaxing long-haul flights I've taken. Seats and head-rests are well cushioned, and leg room on both the A330 and 767 was ample, even for a tall person like myself. Inflight entertainment on personal screens has a lot of variety, although the music section is considerably weaker especially when compared to other airlines. Service was quite good although food was a low point, ranging from forgettable to inedible. I could hardly bring myself to eat the mushy, overcooked pasta with unidentifiable bits served to me on the return. Flight attendants were all approachable and friendly though - when I asked a passing flight attendant for more bread I was brought two within a couple of minutes. Aside from the food the only criticism is that announcements were barely audible on the A330 and safety regulations don't seem strictly adhered to - a passenger was allowed to continue sleeping sprawled over two seats and unbuckled during landing. Will fly again.

LHR-YUL, 31-12-12. A330-300. Worse economy class experience in years. Worn out, smelly, embarrassingly serviced A330-300. This was my first AC flight.

Heathrow - Edmonton return in economy. Outbound flight ok with reasonable meals and fairly good inflight entertainment. Overnight return flight very poor mainly due to the inability and unwillingness of the cabin crew to effectively manage a family spread across the economy cabin who ignored all the usual rules about putting on seat belts when the sign is on. There was use of electronic devices during take off, young children left to their own devices, topped off with unbelievably rude cabin crew made this the worst long haul flight. Cabin crew showed no interest in controlling this group of people who disrupted the flight for other passengers.

YUL to BRU, 9 hours late. Great staff on board, not so great on communication from the ground staff. To top it off, my TV was not working, 3 hours waiting on the plane at the gate with no entertainment. The new plane (the next day) was all good, same friendly staff.

We flew AC over the Christmas Vacation, our flight to San Diego was great! Sad to see they charge $25/person for 1 piece of checked baggage for both departure and return ($50 total) and yet they don't provide a small complimentary snack for economy class anymore! On our flight back on Dec 27th none of the TV's were working in our row (row 14 A-F), I noticed the stewardess gave the row ahead of us something (coupon?) and said they would be compensated if they went online - what about the rest of the passengers? Staff were pleasant, flight was good, just sad to see they don't treat everyone fairly.

YYZ-LHR in economy. On-line check-in and baggage drop work fine, and transfer in Toronto was smooth, although the gate agent was a bit stressed. Boarding went smooth with 4 agents handling a row-based and well controlled process. In-flight staff was nice and smiling, and the catering was ok, but no cocktail-service before dinner and the potions of the food where a bit small. In-flight entertainment was really good, with personal screens and on-demand video from gate to gate. All in all a good economy experience.

YYZ-YVR on A321. The cabin crew were cordial, yet impersonal, something I find lacking with their FA's. For breakfast, I ordered the breakfast sandwich, which was decent enough, a canister of Pringle's and a Sprite. Cabin was very clean, and my seat was spotless, with no rips, tears or stains. The IFE system was fantastic, hundreds of movies and TV shows were available and the audio had many music choices. The games did not work, although I've found that on many other flights with AC. All in all, a good experience, and one that I'd love to repeat.

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