AIR CANADA   Passenger Reviews and Passenger Trip Reports   Air Canada an official 3-Star Airline   Add your Air Canada Review   Air Canada detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

PAGE 1 2 3 4 5 6 7 8 9 10

AIR CANADA review :  25 August 2009 : by K Tunnicliffe   (UK)

LHR-YVR, ANC-YVR and YVR to SYD. I was pleasantly surprised at the Air Canada experience. Seats are very comfortable. I enjoyed the fully flat beds with excellent storage on the intercontinental routes and seats on the trip from Anchorage to Vancouver were also very confortable. Food excellent. Only downside is the poor quality of the in flight entertainment. July offerings were same in August and the choice was very limited. Cabin staff were pleasant, efficient and attentive.

AIR CANADA review :  17 August 2009 : by F Neuhauser   (Austria)

Zurich-Toronto on a spotless A-330-300 with the new interior. Staff very cheerful, relaxed and even joked with the passengers, plenty of water-runs, special meals delivered correctly, good meals, IFE had to rebooted 3 times though (an old problem with AC), but finally worked - except for the maps. Overall one of my best long-distance economy flights recently!

AIR CANADA review :  13 August 2009 : by Kevin Mann   (UK)

LHR-YYZ-EWR return. Outbound from LHR on 767, bulkhead seats good legroom. Service ok, AVOD system not working on my seat, despite numerous attempts to reboot. Given voucher to redeem online. Transfer at YYZ very good, upgraded to business class at gate. YYZ-EWR on E170 - smooth flight with acceptable light snack for length of flight. Return from EWR very good check in staff, however flight delayed by over one hour, transfer time at YYZ then 'only' just over one hour but made flight easily. Shame our luggage didn't. YYZ-LHR on A330 good level of water runs but breakfast a muffin - nothing else! Baggage staff at LHR apologetic regarding lost luggage, now awaiting its return.

AIR CANADA review :  13 August 2009 : by J Robarts   (Canada)

Ottawa - Winnipeg return economy class, on AC Jazz CRJ-700. Flight attendants professional, friendly and helpful, and check-in staff in Winnipeg went out of her way to find us seats together. Excellent AVOD inflight system (but no "map" function) worked on both flights. Baggage delivered promptly. 2.5 hours in a crowded regional jet is unlikely to be a truly pleasant experience, but both these flights were about as good as it gets - and the seat-sale fare was reasonable.

AIR CANADA review :  12 August 2009 : by D Collard   (Canada)

Victoria-Toronto-New York/LaGuardia return, economy class. A320 Victoria-Toronto; E190 Toronto-LGA. Aircraft clean, flights on time, and luggage delivered promptly after landing. For outbound journey, on-line check-in and seat selection malfunctioned until 15 hours before departure. Personal AVOD available on all flights, with ear-buds for sale at $3.00 each. As seems to be the norm on Air Canada, several parts of the AVOD system were not working, including the map, games, and news features. Flight attendants pleasant, and made regular passes through the cabin to offer water, tea, coffee, and soft drinks, plus snack-food-for- purchase. Air Canada continues to accept two checked bags free of charge, unlike its US-based competitors on the Toronto-New York route. In Victoria (which is a retirement centre) it is always impressive to see how well Air Canada handles its elderly and mobility-impaired passengers, with half a dozen or more wheelchairs lined up in the airbridge for use in transferring people through the terminal.

AIR CANADA review :  9 August 2009 : by W Pereira   (Canada)

YVR_LHR. Never did I imagine I would give a glowing review to Air Canada. Usually I avoid Air Canada but on this occasion I had no choice and was pleasantly surprised. New plane, flight on time, staff even seemed happy!

AIR CANADA review :  7 August 2009 : by Paul Davis   (Canada)

PHX-YYZ on E190 in economy. Not a bad flight - on-time, bags arrived on the carousel at Toronto quickly and in one piece. FAs professional if a little cool. I was surprised that on a 4 hour flight during the middle of the day that there was only one drink/snack (for purchase) service. Two rounds offering water were made later in the flight, but another full drink run would have been appreciated. Excellent seat-back IFE system with no technical issues on this flight. Seat was adequate with enough legroom even for someone as tall as me (191 cm), although to be fair I had an empty seat next to me.

AIR CANADA review :  2 August 2009 : by W Foran   (Canada)

YYZ to YQB return. 15 minute line up for Business class at YYZ! Flight from Toronto only offered small packages of cashews and wine, even though it was 6pm. Lounge at Pearson acceptable, but no more that that. Return, excellent Lounge at Quebec. Flight gave a choice between a cheese plate or dried up, cold chicken breast. We choose that latter and it was truly awful. Steward was excellent in service. Baggage over one hour late. Just not good enough for Business class.

AIR CANADA review :  30 July 2009 : by G Muir   (Canada)

YYT-YUL-YYT. I am determined one day to get a pleasant experience on Air Canada. Sadly not this time. Flight to Montreal on E190 aircraft which was newish and bright but the ICE screen froze and once I could find a flight attendant I was told she could do nothing as she would have to reset every screen! So tough! Return flight was awful! Plane was an unclean A319. Offered one drink, lights out, attendants never to be seen again! Usual Air Canada service. I even kept an eye on Business Class and they had tray of food and similar story, lights out and the odd visit from a surly stewardess.

AIR CANADA review :  30 July 2009 : by R. Orssich   (Thailand)

What a difference on my return trip - see my earlier review. Toronto to Narita flight was like being on a different air carrier compared to the Hong Kong Vancouver leg. The flight attendants went out of their way to make the flight pleasant. Even the captains announcements were entertaining.

AIR CANADA review :  30 July 2009 : by A Gurevich   (USA)

Vancouver-Incheon Boeing 777 Executive Premier. The seating layout is the newer angled seats that extend into a flat bed which, while narrow as a bed, is still very sleepable and good enough in all seating positions. The lounge at Vancouver is very pleasant but lacks a shower. The service on the flight and the food was all acceptable, and the only negative comment I have is that the AVOD has been gutted. There are a good representation of Hollywood, international, and independent films, and good music selection, but all of the games have been shut down, and even the enroute map display has been disabled. This was explained to me as the current status on all the airplanes, and I assume is a cost cutting move. So for a long flight like this one, bring your own supplementary entertainment. As a supplementary comment, if you are starting your trip in the US and arrive in Vancouver on Air Canada Jazz, their affiliated commuter carrier, you will have to walk about 1200m to get from the gate to customs - yes, you have to clear customs and immigration into Canada, and then go out to the ticketing lobby and do the whole customs/security screening hassle again. Vancouver is a beautiful airport, but this aspect has me considering not using it in future as it is a real hassle.

AIR CANADA review :  22 July 2009 : by J Johnson   (France)

Paris to Vancouver with stopover in Montreal. I've done this flight three times and each time the plane has missed its connection in Montreal. When I finally complained the third time, the Air Canada rep. replied 'Oh, that's never happened before.' Even though I explained that indeed it has happened before, he didn't believe me. Result - no compensation and stuck five hours with my young son in a dingy airport that I have come to know far better than I had ever wished. The international part of the flight has always been very good with excellent service but the national part is a catastrophe. Cramped commuter planes, some seats with no legroom because of a metal box screwed to the floor under the seat in front (I was the lucky passenger to be stuck with that one), tv screens from the '70s, and the general rundown condition of the interior. You really feel like your in a flying sardine can. The flight staff and ground staff are not courteous and do nothing to assist you with your child unless you really insist. I have flown all around the world with many different airlines and I believe that the only reason that exists to fly Air Canada is its safety record.

AIR CANADA review :  22 July 2009 : by G McGowan   (USA)

TPA-YYZ-YAM. TPA-YYZ delayed 1 hour due to T-storms in Toronto. Otherwise, everything met or exceeded expectations. Did not purchase food inflight either outbound or on return. However seats reasonably comfortable, FAs and airport staff courteous. Enjoyed the seat back TVs. Also, this is a big plus, no checked baggage fees for the first 2 bags. .