Air Canada Customer Reviews and Air Canada Passenger Trip Reports

Flight 830 on last Friday in January, the plane once all boarded was declared unserviceable in Montreal Airport. Passengers told to disembark with all belongings to the boarding gate. Told that another plane and crew would be found within 3 hours so takeoff at just after midnight for Geneva. No food nor refreshments provided. Airport cold and uncomfortable, no lounge offered. Several more announcements over several hours, flight finally boarded after 6 hours of no sleep due to cold inside, terminal was otherwise all closed, no amenities, passengers hungry. Flight arrived in late afternoon not 10.15 am. Six hours late. Misinformation, did not even attempt to meet their own standard of care. AC later offered us a 10% discount for any one new flight booked, seems lame to me. Never again, AC.

CUN-YYZ-YYC, I confess I expected more from Air Canada. The ground staff attitude is unbelievable. I took the flight and found it to be quite ok, plane was full, staff friendly but very robotic, they charge for food, but drinks are complementary, both flights on time, there's a good VOD system, seats a little hard. I can not blame Air Canada for one or two staff attitude but I confess I am not excited for the next two flights I have with them.

My wife and I flew to Asia for the first time in March this year, expecting to experience an in flight service that can compete with Asian carriers. Unfortunately we were not so impressed with the service that flight AC-7 made available. The meals lacked quality (not to mention the rather scant quantity) considering the long flight duration. Seats were not so comfortable and the aircraft obviously needing some touching up particularly the toilets. Members of the flight crew were efficient though somewhat businesslike and formal they couldn't afford to smile. If AC were to compete neck and neck on the transpacific routes, perhaps AC could take some cues from its Asian competitors.

Toronto-Montreal then Montreal-Los Angeles. Staff were extremely friendly and the food on the longer Los Angeles flight was good but you had to pay for it! Flights were on time, but from Toronto to Montreal I had a 45 minute layover and no one mentioned to me that I had to do customs in Montreal. I had to walk from one side of the airport to the other to go through security and customs, I almost missed the plane but that was my fault! I would fly this airline again! Much better than American that offers no inflight entertainment (which is great on the A319 with lots of selection).

1 April, YYZ-PBI. On time. Efficient staff although I wouldn't call them enthusiastic, odd that there was no cockpit announcements at all. Good price. Expected level of service. Good VOD. Overall as good as most, if not better.

Took Air Canada for a Buenos Aires to Mexico City trip, taking advantage of long layover in Toronto to visit clients. The flight to Toronto had a quick check-in at EZE, a stop in Santiago to go through security again and pick up passengers, but was comfortable in economy class, with reasonable meals, attentive staff and a quiet enough plane to sleep and work. The in-flight entertainment is ample. The YYZ-MEX leg had a meal and complimentary drinks, but was late in taking off for reasons to do with passengers not showing up. On the whole, good.

My daughter-in-law and I flew from Kingston-Toronto, Toronto-Montego Bay return (15 March departure). The whole experience was wonderful. The crew and flight attendants were polite, responsive and professional. I would definitely choose Air Canada directly from Kingston, ON whenever I can.

March 9, 6.30 am flight to Ft. Lauderdale. Arrived at Pearson Airport 3 hours ahead of time. Went to the kiosk to print boarding passes, had to pay $25 each for checked baggage. Not made aware of this and when did Air Canada become like the States in this respect? Went to check our baggage and told that we do not have seats, the flight is overbooked and we are on stand by! We booked this flight months ago! She put stand by tags on our baggage and sent us to Customs. Cleared customs no problem and proceeded to our Gate. No one was there and it was announced several minutes later that the gate changed. We rushed to it and were able to speak to an attendant about this problem. We had a cruise ship to catch and why were we on stand by? Told once again the flight was overbooked and that the plane was downsized. Just before the flight was scheduled to leave we were called up and were able to go on the flight - there were 2 separate seats left. Arrived Ft. Lauderdale at 9.30 am but our baggage did not. Four hours later our baggage arrived. We will not be flying with Air Canada anytime soon.

YYZ to FRA and FRA to YYZ. A slight delay in boarding from YYZ to FRA and this was mostly due to air traffic because it was during the Spring Break season when most people are heading out for spring vacation. The flight was smooth with some turbulence but everything was tolerable and normal in flight standards. The meals were delicious and filling, with delicious snacks offered in between. The entertainment was ok and decent with personal TVs that occasionally wouldn't respond to the touch. The service was decent as well, with hospitable attendants offering German and Canadian newspapers during the flight. The airplane interior looked relatively new and on both occasions, Air Canada made smooth landings!! Compared to other flights I've flown on, Air Canada makes really smooth landings! Also, once landed in Toronto from Frankfurt, many of the passengers clapped for the amazing landing and decent service.

Arrived at Heathrow from Vancouver this morning. As on outward journey we found the cabin crew to be brash and not really interested in the safety and comfort of passengers. Drinks and meal services were poor. My family and I were sat near the rear of the plane and found it impossible to get any sleep (even wearing ear plugs!) due to the very loud, non-stop chit-chat from the female cabin crew. On the outward flight we were asked to be quiet when waiting to use the rear washroom as a crew member was resting in a nearby curtained off seat. In future we would definitely book with British Airways or Virgin Atlantic who, from experience, offer a completely different and far superior level of service even in economy class. On the plus side - the flight itself was good and landed ahead of time.

Toronto-Chicago. Flight on time. Staff friendly and professional. A first time experience with this airline, and pleasantly surprised.

YHZ-MCO on A320. 7 of us booked months in advance but flight was overbooked when we arrived over 2 hours early for check in. Check in staff extremely slow, uninformative, and unprofessional. Treated us as an annoyance rather than paying customers. They were able to get us all on the same flight in the end but were very unprofessional and led us around in circles until it was time to board. Flight was average. Plane departed an hour late, and although there were headwinds, flight flew extremely slow the whole way. Entertainment system was good, but not as much variety as I've seen in the past with AC. A320 was clean and reasonably comfortable. Flight attendants very average. Overall not a bad flight, but the check in staff was absolutely terrible. Flew WestJet on the return leg and received much better service.

LAX-YVR-YYZ-LAX. Even though this was not a long distance international flight the service that was provided to me was quite satisfying. Don't have much to say about the Food and inflight entertainment system because they were additional amenities that the passenger had to purchase. However they did provide us with free beverages so I cant complain.

Travelling to Las Vegas for my best friend's wedding, started with being delayed from home in St. John's. Then after waiting on hold for 45 minutes to find out there's an available flight through Montreal. After rushing to the airport we had to ask about the flight - rather than being offered it we were rushed on the plane. This flight was also delayed so we then missed only connecting flight to Las Vegas. We were then re- routed back through Toronto only to wait there for 8 hours! They gave us 20 dollars food voucher! In my opinion, Air Canada schedule their connecting flights too close. We were delayed by 30 min and missed out connecting flight.

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