AIR CANADA   Passenger Reviews and Passenger Trip Reports    an official 3-Star Airline   Add your Air Canada Review   Air Canada detailed 3-Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ?

 

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AIR CANADA customer review :  13 October 2009 : by G Lim   (Singapore)

HKG-YVR in Economy on B777. Seat belt sign was perpetually turned on although there was hardly any turbulence. Flight attendants went about shouting at passengers and were far from polite (save one). IFE only had a choice of a handful of good movies, and many features (including the inflight map) were not working. Food choices quickly ran out despite my sitting in the middle of the cabin - and instead of apologizing for it, the flight attendant curtly informed me "I only have pork" (and it was not up to standard I'm afraid). What could potentially be a comfortable flight, unfortunately, turned out to be very disappointing. Not worth the high fare paid.

AIR CANADA customer review :  6 October 2009 : by D Ronksley   (UK)

LHR-YOW return. Service good, good inflight meals. FA's helpful, seating comfortable, and IFE was working.

AIR CANADA customer review :  1 October 2009 : by Chao Cheng En   (Taiwan)

NRT-YYZ-YYC / YVR-NRT. Expensive fare. Poor inflight meal on international sector, beverage only on domestic sector (a 4 hour flight). No kits for children. Inflight entertainment so so. Nice FAs.

AIR CANADA customer review :  28 September 2009 : by P Robson   (UK)

YEG-LHR. FAs did their work with a smile and a chat. Food as good as it gets on an aircraft. IFE okay and as a bonus for the first time on an Air Canada flight the map was working. We arrived at LHR 30minutes early. All in all a good experience.

AIR CANADA customer review :  25 September 2009 : by Richard Griffiths   (UK)

Economy Vancouver-London Heathrow. Our BA flight was full and Air Canada accepted our ticket so I shouldn't complain. New 777-300 with good seat space and on-demand IFE system. But the service! Flight attendants were aged, seriously bad attitude from them all. Food was not bad but was served as quickly as possible, no drinks served prior to the meal. All disposable catering equipment, hot drinks in polystyrene cups. Very cheap impression. Saving grace was the strong tail winds that gave us a mercifully short 8-hour flying time. BA are so much better than this lot.

AIR CANADA customer review :  25 September 2009 : by John Gallant   (Canada)

Saskatoon to Toronto Embraer 90, return on Embraer 75. Both aircraft new, clean and roomy. No problem with flight entertainment system. FA's cordial and professional. Both flights on time. Drinks served along with a light snack.

AIR CANADA customer review :  24 September 2009 : by G Wilmshurst   (Canada)

I often fly Air Canada in economy and Executive First. Mostly the service is satisfactory if not stellar. On September 18 YYZ to YVR and I had an upgraded business class ticket using my upgrade certificates. I had the boarding pass in hand but Air Canada changed the equipment from a 777 to a 767 thus eliminating many Business class seats. That meant me and about 10 others were downgraded as we boarded I (and many others with no seat). I am not happy with this as most of us book full fare Y class seats in order to use the upgrades. The onboard staff did end up giving us a free meal off the pay cart but there was no other offer of compensation.

AIR CANADA customer review :  22 September 2009 : by Kathryn McDonagh   (Canada)

Calgary to London 17th September - initially cancelled due to faulty valve on aIRcraft, 5 hour delay waiting for replacement aircraft. Boarded and sat on tarmac until 3am, finally advised flight cancelled due to faulty water system on 2nd aircraft. Passengers met by extremely unhelpful and aggressive ground staff (and RCMP) on disembarkation from aircraft. Total delay time was 21 hours, compensation = CAD$50 Air Canada voucher for use on future AC flights. Appalling attitude and service, extremely poor representation of Canada.

AIR CANADA customer review :  22 September 2009 : by P Smith   (Canada)

YYZ-PEK-YYZ Executive First. The positives include the aircraft (new 777-300), lie-flat seats and that it is a direct flight that leaves at a convenient time. The crew on these flights were OK, although service was inconsistent between outbound and inbound flights. The negatives include food quality (very weak relative to trans-Pacific competition) and woefully inadequate in-flight entertainment (very sparse offering with little change from month to month). Air Canada needs to address their IFE offering: the system is generally unreliable and has been for years, the inflight map system has never worked, and the quality of programming is weak ("Slap Happy"?! Poker lessons?! Air Canada's official languages policy? Hardly entertainment!).

AIR CANADA customer review :  19 September 2009 : by J Johnson   (United Arab Emirates)

Edmonton to Toronto, Executive First (business) class in A320. Cabin comfort was typical for a North American domestic flight - sufficient but no more. The same could be said of the cabin service. As a high status member of Air Canada's Aeroplan, and an Executive First customer, I was entitled to use the arrival lounge at Toronto. As I was switching flights to a different airline (Alitalia, but on a single ticket), I left the domestic part of the terminal without using the lounge, and then entered the international area. I was refused entry to the Air Canada lounge in that part of the terminal on the grounds that I was no longer an Air Canada customer. While the staff member may have been technically correct, it is this sort of jobsworth attitude and the unpleasant way in which it is shown that gives Air Canada a bad name.

AIR CANADA customer review :  17 September 2009 : by S Matthew   (Canada)

Toronto-Beijing and Shanghai-Toronto. Flight from Toronto left on time but due to bad weather in Beijing we were diverted to Dalian. Aircraft sat on the tarmac in Dalian for 2-3 hours waiting for weather to clear up in Beijing, get a new flight plan to Beijing, and to refuel. Arrived in Beijing about 4-5 hours behind schedule. My kids were served chicken nuggets for lunch and dinner (special kid's meal). Shanghai to Toronto flight was initially 6.5 hours delayed from 5pm to 11:30pm. Ground staff would not explain the cause for the delay other than the incoming flight was delayed. As we were waiting at the boarding gate they announced that the flight was delayed due to mechanical problems and it was further delayed but no ETD was provided. We finally left at 1am (8 hour delay!!). At Shanghai they did provide a day room at the airport hotel because of the delay but they refused to provide meal vouchers as well. I am assuming they provided the hotel room because I had a business class ticket. My wife and kids were in economy and I was in business class (no Aeroplan seats were available in economy). The only reason we flew AC was because we got free tickets (taxes extra) through Aeroplan. Food in business class was very good but food in economy was barely edible. Lie flat bed was great but the inflight entertainment was limited. If I had a choice I would not fly AC again.

AIR CANADA customer review :  11 September 2009 : by C Migas   (Canada)

YYZ-TLV Boeing 767 return in Executive class. Outward flight crew a bit tired but adequate. Much better staff with more energy on the return . Comfy flat-bed suites with good selection of movies. Food was ok to good. Crew topped off drinks frequently. Flew mostly overnight so crew didn't have a lot to do.

AIR CANADA customer review :  9 September 2009 : by M Morrison   (Australia)

SYD-YVR in business. Service friendly if at times a little benile. The flat beds were comfy, however the switch for the light and FA call button was broken in my seat. I enjoyed the fact that the seat went straight to flat bed without having to get up (as with Air NZ). Food was generous and staff frequently asked for drink top ups etc.

AIR CANADA review :  5 September 2009 : by Kevin Tunnicliffe   (UK)

SYD-YVR-YYZ-LHR. All flights on time, pleasant food, good lie-flat seating but woefully inadequate entertainment system. SYD-YVR we got the stewardess from hell too. She spared every effort, even to the extent of refusing to get me a glass of water instead of the orange juice or sparkling wine pre take off drink. She claimed that it would not be "convenient" to give me water! Apart from her the experience was great and luckily for us she was in the other business class cabin for the rest of the flight. My kids (17 and 21) are rarely happy with airline food but the offerings on all our segments were well accepted. Air Canada would score far higher if they got a decent entertainment system.

AIR CANADA review :  3 September 2009 : by M Fong   (Canada)

My 3 different flights with Air Canada are memorable. Vancouver to Toronto, Vancouver to Montreal and Vancouver to Hong Kong. Ground crews rude and not willing to help, line ups to counters are such a mess (Montreal the worst one). Once my flight was delayed for 4 hours and nothing was offered. Inflight meals awful, TV screen keeps cutting in and out, ticket prices are not cheap - the list goes on.