AIR CANADA   Passenger Reviews and Passenger Trip Reports   Air Canada an official 3-Star Airline   Add your Air Canada Review   Air Canada detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIR CANADA customer review :  8 February 2010 by M Taube   (Canada)

Vancouver-Sydney return. Flight to sydney was packed (a friday) but managable. Washrooms/cabin were kept clean and it was mostly quiet. Flight back was maybe 80% full so had a row to myself to stretch out, staff were attentive and provided water/beverages whenever asked. TV screens could only be "turned off" by switching them to a radio signal (very annoying to contend with the glare from the screensaver while trying to sleep!).

AIR CANADA customer review :  2 February 2010 by James Burke   (Canada)

YYZ-YVR-YYJ return. Flight out to Vancouver an 80% full 767. Comfortable flight with water service. IFE is better on widebodies than narrowbodies, so for selection of movies, try to take a 767/777/A330. Got into YVR early, and had my bags by scheduled arrival time. Trip to Victoria was a breezy 15 minute flight on a Dash8-300. To Victoria was mostly empty with some stunning views of the Gulf Islands. The trip homeward started with another short hop on a Dash8-300 to Vancouver, this time mostly full. YVR-YYZ on a mostly full A321, with very good in flight service. I didn't eat, but did enjoy the frequency of beverage service. We arrive in Toronto early, and had an average wait for my baggage on the ground (about 20 minutes)

AIR CANADA customer review :  2 February 2010 by Max Davidson   (Canada)

YSJ-YYZ-YHZ-LHR, FRA-YYZ-YSJ: a very bizarre routing which initially took me from YSJ to YYZ only to fly me back to YHZ on the same flight I would have taken if I had been routed from YSJ directly to YHZ. YSJ-YYZ uneventful and on time. YSJ-YHZ departure delayed due to the fact there were only three washrooms operating and pilot would not depart without at least 50% in working order. After some time, I overheard mechanics say "let them fix it in Halifax". Departed YYZ 90 minutes late arriving in YHZ with only two washrooms operational. All pax deplaned and told there would be a short delay while mechanics fixed problem. Nearly three hours later flight departed YHZ en route to LHR. By the time we were three hours out of YHZ we were back to having just two washrooms again on a 767 that was completely full. Not impressed with fact there was only one washroom in economy and one in first class with lineups stretching almost the full length of the cabin! Arrival into LHR three hours late and sat on the tarmac for another hour waiting for a gate to disembark and finally bussed from plane to terminal with no Air Canada rep anywhere in sight! Fortunately traveling in business class gave me quick line access through customs and immigration at LHR and expedited luggage arrival at the carousel. FRA-YYZ on another 767 was satisfactory and on time departure from FRA and arrival in YYZ. Quick access to Canadian customs and immigration and a long walk to connecting flight from YYZ-YSJ which departed an hour late with no explanation and one can only suspect this was due to late arrival of equipment into YYZ. Have since used Icelandair on much of the same route (ex-SEA) and more satisfied with service and equipment. And can anyone explain "why" a ticket on Air Canada from YVR to LHR is way more expensive than a ticket on Air Canada from SEA to LHR with the connection out of SEA being through YVR??

AIR CANADA customer review :  24 January 2010 by S Eini   (USA)

New York to Geneva on Air Canada. Newark to Montreal they use small Embraer and Canadair commuter planes, noisy and somewhat cramped. Missed my connection to Geneva resulting in 28 hour delay. In New York it was clear I would miss it. No effort to put me on Lufthansa. And in Montreal no effort to put me on Swiss which code shares with AC. I would have arrived 6 hours earlier. Treated like an idiot because I suggested it. Montreal to Frankfurt in a 777. Comfortable seats, good entertainment, nice crews. Food borderline okay. Breakfast nice and good coffee. Geneva to Montreal - same as going, but seat pockets not cleaned; found dirty napkin, plastic and used stirrer. In flight magazines from the month before. Finally found current issue 3 seats away. Customs in Montreal is a hassle. Lesson I learnt from this flight: fly nonstop next time and always purchase luggage insurance.

AIR CANADA customer review :  23 January 2010 by Bill Haufschild   (Canada)

Orlando to Toronto. Inflight service satisfactory however check in procedure left much to be desired. Airlines encourage passengers to obtain boarding passes online to reduce required staffing levels - at check in however Air Canada did not provide separate check in line for baggage check only. This resulted in 1.5 hours in line to check baggage. Other airlines at the airport had curbside luggage check. Trip a week earlier originating at YYZ had separate luggage check line which resulted in 10 minute check in. Why promote online boarding passes if it does not save any time at check in?

AIR CANADA customer review :  23 January 2010 by Mark Hall   (UK)

MAN-YJJ-YVR-YQB-YDF-YYT-YHZ-YYZ-MAN. All internal flights on time, luggage arrived at every destination, self check-in machines and bag-drop worked smoothly - only real airport queue we encountered was security in Halifax. Overall the staff were friendly, had the odd incidence where you had to make an effort to achieve a smile. Drinks runs on the flights were adequate, a bit mean on one 90 minute flight where a juice was served straight after take off and then nothing for the remainder. The sandwiches for sale were tasty and filling. IFE system on demand, which was good - could catch the rest of the a film on the next leg. The inflight map only worked one out of 12 flights. Not sure I like FA's with long flowing hair when dealing with food and drink, you wouldn't get take that anywhere on the ground. International flights were OK. Outward bound - a long queue to board at Heathrow. IFE system worked for half the journey and then it was re-set, which meant our section didn't work anymore but another did. When highlighted to the FA she just said 'it is as it is' (charming!). Food OK, though quite stodgy - drinks fine and plentiful. Arrived on time and luggage arrived quickly. Return leg from YYZ - check-in staff very helpful and friendly. Breakfast a massive stodgy muffin, what happened to yogurt and croissant? IFE system with map worked. Overall a good and efficient service and not too expensive for all the flights we had. Inflight and customer service could be improved upon.

AIR CANADA customer review :  14 January 2010 by Nigel Hirst   (UK)

LHR-YVR-YUL-LHR in Executive/First. International flights good. Much improved food on both flights. Service okay. Domestic service very poor and not worth the money. Inedible food, dirty uncomfortable A320,mediocre service. Three passengers offloaded at YVR as flight overloaded (?!) wrong calculations by very obese landside agent, whom I was ashamed to witness from what amounted to racial abuse to two passengers who could not speak English, and were shouted at for that.

AIR CANADA customer review :  12 January 2010 by W Boyle   (UK)

LHR-YYZ clean aircraft. Good hot food. Excellent IFE once they had reset it (twice). A good airline but the crews are getting more and more unfriendly. I booked the flight with BMI (codeshare) and saved hundreds of pounds on the price on aircanada.com.

AIR CANADA customer review :  9 January 2010 by Tony Banwait   (USA)

SFO-Calgary-LHR and return LHR-Ottowa-Toronto-SFO. Very impressed with on board service on international legs. Free alcohol, good food and good cabin crew. Good IFE but very limited selection of films. Other legs were OK. Only hassle is clearing Canadian immigration and rechecking bags on out-bound flight and clearing both Canadian and US immigration and customs on return leg, having to re-check bags on all connecting flights. A real head-ache but not Air Canada's fault.

AIR CANADA customer review :  8 January 2010 by D Howlett   (UK)

Toronto to Heathrow. Service was reasonable but not outstanding. Biggest complaint was the food which was terrible. Considering the cost was much greater than a recent flight to Hong Kong (Cathay Pacific) I think Air Canada and BA have a near monopoly on UK to Canada flights. Perhaps their executives should try a flight on Cathay - perhaps they will learn how it should be done. We only use Air Canada because you never know if BA are going to go on strike.

AIR CANADA customer review :  8 January 2010 by A Attaran   (Canada)

GRU to YOW in business class. In the air a fine experience, but on the ground, Air Canada is awful. We waited twice for luggage, in Toronto for customs and in Ottawa as the final destination. Both times, bags that were priority-tagged were among the last off the plane. Even with the priority tag, we waited 50 minutes in Ottawa for bags to be delivered - and that coming from flight that lasted only 60 minutes! The staff in Ottawa were totally blase, as if this was normal.

AIR CANADA customer review :  1 January 2010 : by J Mollero   (Canada)

YYC-YVR-SYD return. Have been flying this route for many years now. Must say that the change to not stop in Honolulu makes for less stops and less chances of delayed aircraft. Staff at YYC ok - delayed Calgary flight. Plenty of time in the lounge in Vancouver - which was well below par. Air Canada really needs to update their lounges to become similar par to Air New Zealand and the like. IFE on YVR-SYD was intermittent and had to be reset a few times. Lie flat beds were great but aren't very wide, so you don't really have much option as how to sleep. Food on the way over was bland and overcooked, but service was excellent. Return trip sat in the Star Alliance Partner lounge and was very impressed with the service. Check in at Sydney was excellent and the staff was extremely personable. Sydney to Vancouver flight was one of the best flights I've had from Air Canada - crew were excellent and gave you anything you needed. Food on return trip was excellent. Air Canada has stepped well above the bar when compared to all other north American airlines in with service to Sydney. Price for both economy and business tickets is significantly higher but well worth the money when compared to UA.

AIR CANADA customer review :  28 December 2009 : by Rupert Downing   (Canada)

Food in business class has deteriorated. Baggage handling at YVR is inept (50:50 chance of having it delivered to your destination). I try and connect thru YYZ, YCG, SFO now. Maple leaf lounges are great. General service is OK, and Elite status helps (but baggage priority doesn't work). They have declined from a B to a C in my experience. Dont like the CRJs, and the overhead baggage bins on the Embraers are too small. The Boeings and airbuses are fine, and inflight entertainment units are good on those aircraft. Invoicing by AC is problematic as it doesnt indicate the detail required for business account management. Website re-booking and Aeroplan web booking is neanderthal. Best flight YYJ-YYZ-BOS return, everything on time and smooth. Worst flight YYJ-YYZ-BOG returned to airport after mechanical failure over the Caribbean with fire engines on the runway at YYZ (but they got us out with the same crew the next day). AC is better than any US competitors in my experience: Continental, United and American are hopeless in comparison.

AIR CANADA customer review :  28 December 2009 : by Daniel Lin   (Canada)

FRA-YYZ on Boeing 777W. The trip was quite pleasant, with good food, ample entertainment options and comfortable seats. The flight attendants could have been friendlier, and they should really respond to the passengers' requests more efficiently. I pressed the button twice and no one ever came.