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Air Canada Customer Reviews and Air Canada Passenger Trip Reports |
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YOU CAN NOW VOTE » HERE
FOR THE AIRLINE OF THE YEAR |
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Air Canada customer review : 30 July 2010 by S Atkins-Steel (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Vancouver to San Francisco business class. Cabin was new with touch screen TV's which made
navigating the system very good. Free headphones, and drinks offered every 30 minutes for the
2 hour flight. Meal choices limited at the back of the cabin but the crew dealt with this
well. Crew were friendly yet professional. Slight delay in leaving YVR due to weather in SFO,
but not a massive problem. Would recommend them to others.
Air Canada customer review : 30 July 2010 by John Doig (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
YYZ-LHR on daylight service on B767. Check-in, no lines and a friendly welcome. Air Canada ML
Lounge satisfactory, not too many food items. Boarding efficient, crew gave a very warm
welcome. Breakfast and dinner provided. More than enough food and drink with a good choice.
Bags arrived promptly. No Air Canada Arrival Lounge available at LHR from this flight due to
its timing.
Air Canada customer review : 28 July 2010 by James Chlup (Canada)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
YWG-YYZ-YWG Executive Class. Flights on time, staff fairly pleasant. Meal was satisfactory,
but portions small and very limited choice. Maple Leaf lounge in YWG and YYZ okay, but no
food options. Check-in very slow (only one agent in YYZ).
Air Canada customer review : 27 July 2010 by S Gibson (Ireland)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Wife and I travelled LHR to LAX with Air Canada via Toronto. Total mess up with our 2 cases,
supposed to claim in transit at Toronto, not there - told use to wait to next flight and they
would be onboard to LAX. Arrive LAX no bags, told to call next day when they would arrive.
Long story short, first week of trip ruined, total disregard from Air Canada staff - no
communication - baggage problems handled by call centre in India - total shambles - spent
hours trying to get action. Eventually got 1 bag 4 days later, second bag 1 week later into
trip. Final insult was having to pay us$75 to have case release from US customs due to Air
Canada mess up.
Air Canada customer review : 25 July 2010 by B Brennan (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My wife and I flew Air Canada from LHR to Toronto earlier this month and returned to LHR from
Montreal a few days ago. The outward flight was very poor. Flight Attendants were totally
disengaged with passengers, food was pretty inedible and the entertainment system and overhead
reading lights just did not work. Imagine how pleased we were when the attendant informed us
lots of seats had similar problems! Our perception of the outbound flight improved
significantly by the time we had endured the return trip. Flight Attendants rude and the food
worse that going. The big plus was the reading lights worked, but would not switch off, except
when they decided to go into strobe mode. Imagine our joy on an overnight flight back to the
UK being in the spotlight for 6 hours whilst trying to get some sleep and then to face the
wrath of other passengers just because we had the seats with the personal disco. This was my
first and will be my last trip on an airline that has the barefaced cheek to claim it is the
flag carrier for a wonderful country.
Air Canada customer review : 22 July 2010 by M Smith (Japan)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PHL-YYZ-NRT Economy. I found Air Canada's service to be poor in general, with the call center
service being deplorable. They screwed up my special meal request four separate times now.
On the latest flight, the FA had the nerve to suggest that I had done something wrong, asking
if I booked through a travel agent, as they usually mess up the meal request. When I replied
that I made the request online, she said that I should always call to re-confirm. Great, I
should do more work (and probably wait on hold forever) because the system doesn't work.
Different FA in same section ran over my foot three times with the beverage cart and never
apologized - actually never said much and did not address me personally. B777 used was roomy
and clean, with plenty of leg room in bulkhead row (though seat did not recline much).
Entertainment was decent, with a wide variety of movie and and tv choices. As others have
mentioned, connecting in Toronto can be a pain. Overall AC offers decent value, but between
North America and Japan I'd say ANA is the way to go if price is not an issue.
Air Canada customer review : 20 July 2010 by R Carswell (Canada)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
YYC-CUN return. Group of five going to a wedding, had 92 year old grandmother with us, so
needed wheelchair. Check in at YYC efficient and easy. Maple Leaf lounge large and clean.
Assortment of breakfast items available. Boarding quick with orange juice or water available.
Breakfast a choice of omelet or cold plate. AVOD on back of seat fine with many selections.
Only complaint was the earphones - cheap little screw in items that hurt the ear. Perhaps, in
Executive class, they could afford decent listening devices. Drink service was slow on both
flights, but we did not suffer. Otherwise, service was excellent. In Cancun, the gentleman
with the wheelchair took us to the front of the line, showed us where the lounge was, and
generally looked after us well.
Air Canada customer review : 19 July 2010 by A Wakeman (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MHT-YYZ-LHR. Check in there was no line and staff helpful. The flight to Toronto had only 4
passengers onboard, so it felt like a private flight. In Toronto I was at the connecting gate
in less than 15 minutes which included clearing Customs. Toronto airport was spacious with a
large food court. Boarding for simple and orderly. I had purchased a Preferred seat for $50
extra and it was well worth it - a whole doorway to stretch my legs and still had a window.
Food limited but good. Entertainment on demand PTV's with plentiful movies and shows. My
return trip routed MUC-YYZ-MHT and an equally pleasant experience. Overall Air Canada is
miles ahead of the American carriers I normally fly.
Air Canada customer review : 19 July 2010 by P Cross (Turks & Caicos)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR-YYZ-PLS. New B777 and EMB190, excellent AVOD and food of higher quality and quantity than
expected. Friendly and attentive staff. Wine selections very good. There is no logical way
that US Airways especially and the other USA carriers can be considered equal to Air Canada at
3 Stars - Air Canada offers menus, excellent AVOD, clean, comfortable aircraft and lie flat
seats on Business Class long haul flights. Inflight experience on Air Canada resembles much
more of the European or Asian carriers than it's USA peers. Terminal 1 in Toronto very new and
clean, plenty to keep you occupied. Air Canada Maple Leaf Lounge very welcoming, drinks, hot
soup, fresh fruit and cold selections along with plenty of reading material. Overall a flight
experience not expected but very appreciated.
Air Canada customer review : 12 July 2010 by P Bainbridge (Canada)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
YVR-LHR Y class. Checked in online on their website which is easy to use. The flight was
quite empty, so had a centre aisle seat on A333 with seat next to me free. The seat pitch is
quite generous in Y provided you book the right seats. The biggest disapointment was the food
as it was completely inedible. Cabin staff friendly with plenty of runs thru the cabin with
water. Breakfast was a muffin and yoghurt. Ever heard of fruit?
Air Canada customer review : 12 July 2010 by Trevor Street (Canada)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
YYZ-LAX-SFO-YYZ. Annoyingly late departure (by an hour) waiting for passengers to get on board
through understaffed US customs and maddeningly and slow security at Pearson. Business class
was unexceptional with professional but uninspired service and unappetizing and meagre food
offerings. Return through San Francisco marginally better thanks to on time departure and more
congenial cabin staff. Business product is only worth paying for if on points or if heavily
discounted.
Air Canada customer review : 10 July 2010 by H Mirsky (Canada)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Two great flights Toronto to Zurich. Timely, extremely nice crews, great entertainment
selection. Mediocre meals.
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