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AIR CANADA Customer Reviews and Passenger Trip Reports |
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AIR CANADA customer review : 15 November 2009 : by J Fairclough (France)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR to Toronto return both ways in a 767, and we were quite happy. Seats as comfy as anything
I'd experienced in economy, perhaps helped by the fact that both ways the plane was half
empty. As much food /drink as we wanted and meals were pretty tasty for economy. The usual
chaos in T3 LHR, but that's not Air Canada's fault.
AIR CANADA customer review : 15 November 2009 : by Pieter Boone (Netherlands)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Geneva-Toronto-Miami return. Transatlantic flight on 767 offers a remarkable difference in
seat pitch in economy depending where you are seated. But overall comfort is great with ample
entertainment options, friendly and professional crew and adequate catering. Flights between
Toronto and Miami on comfortable A320. Check in kiosk offers upgrades to First for the
domestic sector which are great value. All flights on time, consistent service and great value.
AIR CANADA customer review : 10 November 2009 : by M Harris (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-YVR return in Economy with Air Canada on B777-200LR. Checked in early online and got great
seats - Row 18. Service and check in friendly and staff at SYD and YVR both engaged in
conversation while checking bags in. Flight good with free newspapers offered, and water every
30mins. A hot lunch, midflight snack and hot breakfast with all the drink you like. Staff were
friendly and pleasant. IFE more than enough with a good selection. Map doesn't seem to work to
YVR but works on way back to SYD. For the price and the only direct route from Australia to
Canada, I cant complain.
AIR CANADA customer review : 6 November 2009 : by M Kroeker (Canada)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
YWG-YYC on E190 in Business. Online check-in excellent, upgraded online. Dropped bags in the
morning, friendly agent. All crew excellent on board. Flight was mid morning but after
breakfast so was served a small continental breakfast which was tasty. IFE worked great, lots
of leg room in business and seats comfortable. Only complaint I have is when I arrived in
Calgary, the baggage took a long time, all bags came and none of the priority bags arrived,
till another passenger told me that the priority bags came out on another carousel. I don't
know what happened but this was slightly irritating.
AIR CANADA customer review : 5 November 2009 : by Paul Lister (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London Heathrow – Toronto return. Food, service, IFE, and comfort higher than expected.
Having checked in online the night before, bag drop at Heathrow was quick and painless.
Boarding and departure was equally quick and efficient. B777 either new or had a new refit
cabin. Seats comfortable and good leg room for economy. Food excellent, complimentary
alcoholic drinks, IFE system is not bad and touchscreen. Return flight a similar experience,
this time an A330 but I preferred the 777. Some different films were available as well.
One minor gripe, having taken the trouble to check in online again before leaving the hotel
when arriving at Pearson airport we had to join the normal check-in queue just to drop our
bags. There was no separate desk for those who had checked in on-line. If there had been a
large queue this would have been quite frustrating. The main reason for choosing AC over BA
was the price. Similar times with BA worked out at about £400 more and you could be risking
getting caught up in one of their strikes.
AIR CANADA customer review : 3 November 2009 : by Nick Nasev (Australia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-YYZ-EWR-YYZ-LHR. Hit and miss. The positives were ground staff at Newark getting me on an
earlier flight into Toronto, as my booked flight was delayed and my connection to London could
have been missed. In general FAs were friendly. The negatives were that in the three months
between booking the flights and actually flying, five schedule and aircraft changes occurred,
and in the end two of the flights were delayed and one cancelled. The delayed flight from YYZ
to LHR was handled badly. The gate was changed 3 times, signage and announcements noted
different delayed times and a mad rush occurred when a wrong announcement was made stating
that the delayed flight to London was almost finished boarding from the original gate where a
flight to Paris was boarding. Air Canada's solution to the confusion was to pretend that
nothing happened and ignore that a wrong announcement was made. As no correction announcement
or apology was made, I asked the staff whether the plane boarding is bound for London or
Paris, to which one staff member replied 'I didn't put that announcement' and another staff
member made a snide comment. Inflight, AVOD is ok but not great - Air Canada's food was inedible.
AIR CANADA customer review : 1 November 2009 : by R Lowry (Canada)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
YYZ-YUL return A320 each way. Outbound flight delayed almost two hours for a repair to the
braking system detected just after taxiing out to the runway. Needed to go back to the gate
for repairs and refueling. Communication from the flight deck regarding the delay to the
passengers was good. Return flight was delayed 15 minutes due to a baggage loading issue.
Not much fun to be had on the Toronto - Montreal run, A320s both full, everyone carries their
luggage on these trips complete with briefcase and computers so overhead bins filled up long
before everyone was boarded. Crews did a good job of finding somewhere to stuff everyone's
bag, after that it was minimal service at best. This is the busiest route in Canada and
combines all the worst aspects of air travel. Bad road traffic to each airport and no rail
connection to downtown. Distance isn't long enough for speed advantage of flying to make much
difference. Schedules are often disrupted by bad weather in winter and thunderstorms in
summer. In Europe or Japan this run would be owned by high speed rail in 2 and half hours
each way. But in Canada we can't do high speed rail, we can only build multi billion dollar
airports and big highways to get to them. We got to Montreal and we got back, not much more to say.
AIR CANADA customer review : 30 October 2009 : by Christopher Adam (Canada)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Ottawa-Toronto-Calgary-Kelowna return. Service onboard was dismal. On the nearly five hour
Toronto to Calgary flight, flight attendants ran out of the $7 sandwiches they sell, as well
as most other snacks, by the time they reached the back of the aircraft. They offered free
juice and soft drinks once during the flight, and then disappeared for the remainder of the
trip. When the passenger next to me asked if he could get another coffee from a surly flight
attendant who passed at top speed through the economy cabin, he was told to wait until after
she had finished providing "water service." Needless to say, the flight attendant never
returned. The flight between Kelowna and Calgary was equally unsatisfactory. At the beginning
of the trip, the flight attendant announced that there had been a problem with the catering
company that Air Canada deals with, and that she could only offer passengers "a little bit" or
orange juice, water or coffee. The one box of orange juice ran out after she served the first
row and it turned out that the coffee machine was out of order. As such, in-flight service
consisted of a glass of water.
AIR CANADA customer review : 26 October 2009 : by Tony Pratt (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Montreal-London. Two flights in July and October. Five hour delay on both. Great difficulty
getting meal vouchers from staff. Procedure seems to be to announce a one hour delay and then
disappear for two hours. Come back with extra security.
AIR CANADA customer review : 26 October 2009 : by J Thorpe (Canada)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Rome-Montreal-Vancouver . Everything was fine except that in both planes we were extremely
warm. Is it not possible to keep the cabins at a more reasonable temperature? It was too
uncomfortable to sleep and I usually like to be warm to drift off.
AIR CANADA customer review : 26 October 2009 : by C Anthony (Canada)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LAS-YUL-YYZ. Las Vegas to Montreal delayed, so we missed our next flight to Toronto. The
flight attendants were a bit rude to us and they didn't have enough meals for the entire
flight. The in seat PTVs were good and easy to use.
AIR CANADA customer review : 24 October 2009 : by Kathleen Munden (USA)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
DFW-Toronto-London. Although the website states that alcoholic beverages, a meal item and a
snack item are free on the domestic segment if it is part of an international flight, the FA
looked at me like I was crazy when I mentioned this, and I had to pay for my wine. It didn't
matter anyway, because she told me they were out of meal items. She was also quite busy
flirting with the man across the aisle from me, and giving him free snacks. IFE system was
great, cleanliness and comfort of the seats good, and I even had the good fortune of having an
empty seat next to me on the Toronto-London segment. Food, which I finally got on the Toronto-
London segment, was awful, so it was just as well I didn't get a meal earlier. I'll pay the
extra next time for a non-stop on BA from DFW - much better food, free alcohol, and much
friendlier FAs.
AIR CANADA customer review : 19 October 2009 : by D Skiffington (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
SEA-YYZ and YYZ-LHR. Service good on both flights. Menus were missing from the Seattle
flight, but service and food exceptional. Enjoyed the lounges at YYZ and the flight over to
London. New flat-bed seats are great, albeit cramped as someone who is over 6 foot. As many
have mentioned, the inflight maps are useless. Pretty pathetic given the fact they have had
problems for well over a year. Overall, good experience.
AIR CANADA customer review : 18 October 2009 : by M Kroeker (Canada)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
YWG-YVR-NRT on B777. Priority check in smooth. Seated in row 18GK - proved to be excellent
seat, lots of leg room and served first for meal service. Service good and professional.
Seemed a little rushed at times, meals okay but not great, with lots of water runs. IFE system
worked flawlessly, good selection of movies and inflight map worked for the first time.
AIR CANADA customer review : 18 October 2009 : by Geoff Hailstone (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-YYC return economy. A330 both ways, seats comfortable, flights on time, food better than
average, IFE worked fine (apart from the maps). Good water runs on the way out, slightly fewer
coming back, but it was a night flight. We would happily fly AC again.
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