AIR CANADA   Customer Reviews and Passenger Trip Reports   Air Canada   484 reviews an official 3-Star Airline   Add your Air Canada Review   Air Canada detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIR CANADA customer review :  17 March 2010 by L Blanco   (UAE)

I usually fly Lufthansa to go from Abu Dhabi to Vancouver, but this time decided to go with AC instead (even though the AUH-FRA leg was still LH). In my opinion, Air Canada beats LH on business hands down! In all my AC flights (including the domestic ones, though you see some cost-cutting compared to the international legs) food excellent, great staff, and love the herringbone configuration, privacy and really comfortable.

AIR CANADA customer review :  10 March 2010 by K Peters   (Canada)

Eight segments within 3 weeks - 6 within Canada, 2 between YVR/HNL/YVR. Various aircraft. For the most part, crew were efficient and professional. Exceptional crew HNL-YVR professional, hardworking and attentive. No lost bags and flights on time within 30 minutes - updates/reasons for any delays provided by crew. Ground crew friendly and efficient.

AIR CANADA customer review :  10 March 2010 by J Gilchrist   (Canada)

YYZ-MEX. 0900 departure, I thought it was odd to offer a hot breakfast instead of lunch. The meal service didn't begin until almost 1000 and I am sure most passengers had eaten in the lounge or gate area. Breakfast was adequate but nothing special. The crew was attentive throughout the flight. The flight arrived and departed on time and the domestic business class seat (A319) was fine. MEX-GDL In-charge flight attendant was very professional and personable. Unfortunately she spend most of the flight in economy. The flight attendant in business class worked hard but not very efficiently. There were significant gaps in the service and she seemed harried at times. She was overly familiar with passengers and quite loud at times. It appears there was a crew of only three (3) which seemed inadequate for a packed A319. Pleasant enough experience but another reason to chose non-North American airlines when possible.

AIR CANADA customer review :  9 March 2010 by A Wierenga   (Canada)

YLW-YYZ-YYC economy. Jazz flight to Vancouver on an older plane, FA was not very friendly. Easy connection in Vancouver with helpful staff (my first time transferring) and flight to Calgary on A320 with excellent FAs. Both flights arrived early, which was excellent.

AIR CANADA customer review :  4 March 2010 by D Jones   (Canada)

YYZ-LGA. Flight got cancelled 2 hours before departure due to weather conditions. Had to call reservations from the airport (or wait in a huge line) to be rebooked on the next available flight which was the following day. Staff were friendly and helpful and the wait time on the phone was pleasantly short. The new flight was ok, with the usual basic Air Canada beverage service. Planned to return LGA-YYZ. Checked-in, got boarding cards then received a text message that this flight was also now cancelled (no weather problems this day, but a low passenger load had something to do with this, I'm sure). Was told I had to rebook via my phone. I waited on hold for many minutes to eventually speak to a reservations lady who insisted on having the original booking reference to do anything. I had various other documents in hand, but not this with me this second, so unwilling to help at all, she then just cut me off. Stunning customer service! I did rebook myself on a later flight via a computer a short time after, which was far more pleasant than speaking with their rude service staff. The new flight was okay - minimal, basic service. I got unlucky with cancellations but it is how airlines deal with such events that can make the difference and I unfortunately experienced both ends of the spectrum with Air Canada.

AIR CANADA customer review :  1 March 2010 by J Quadvlieg   (Netherlands)

LHR-YYZ and YUL-LHR in Executive First. First leg excellent service, tasty meals, generous bar, comfortable seating and great entertainment. Second leg mediocre service, not so friendly crew, okay food, generous bar, comfortable seating. Lounge basic but convenient.

AIR CANADA customer review :  24 February 2010 by M Kroeker   (Canada)

YWG-YYZ-YXU, Business from YWG-YYZ. Flight attendants cheerful and willing to help. Hung my coat as I got on the plane which was nice, given menu for breakfast, had a really nice omlette. I connected in YYZ to YXU, had ample time, went to the MLL to grab a coffee - only complaint is that they are now charging for wifi in the MLL which is slightly annoying, especially if you're on a J-Class ticket. YYZ-YXU by Dash 8, flight was pretty full. What was supposed to be a 24 min flight turned into an hour and a half due to weather in YXU. Was very impressed with announcements from the captain. Although I missed a meeting, this was a minor inconvenience as we did arrive safely. Priority bags first off.

AIR CANADA customer review :  18 February 2010 by R Johnstone   (UK)

LHR to YUL, YYZ to LHR. Flights on time, food was OK, staff very frumpy but did their job. Both planes with the lie flat seats. What an awful layout, cannot converse with travelling companion without getting a stiff neck, same goes with trying to look out of the window. Going out was a day flight so used the inflight entertainment which was OK. Return flight was night flight, took ages to dim the cabin lights (why aren't they turned off?) and if you are trying to sleep and your neighbour wants to eat or watch TV then all you get is a constant banging from them, pushing and pulling their table or TV. Plus there was a screaming child on our flight, we were in 1A & 2A and they were right down the back but the little cherub had a good pair of lungs and very uninterested parents - not a great combination. Lounges are pretty basic with very little choice of refreshment. I normally use Middle East carriers and they offer a much superior service at a lower cost. Air Canada either need to raise their game to offer a good product and better service or lower their prices similar to a premium economy as this is all they really offer. Its definitely not executive first as they state.

AIR CANADA customer review :  15 February 2010 by Denis McKee   (Canada)

YYZ-DUB booked with Aeroplan. Business class suites 8F and 8K on website booking replaced without explanation with older aircraft and regular business class seats 5D and 5F. At pre- departure confirmation, seats changed again to 5F and 5K, no explanation. On boarding 5D was unoccupied but not on flight manifest. Neither 5D nor 5F would recline past mid point making sleep impossible; sound system locked on too high or too low; four channels available, two for the movie; no seat back entertainment system; distant washed out screen at front of cabin showing forgettable 'B' movie. All staff pleasant and efficient, both check-in and cabin. Excellent meals and service. Return via Dusseldorf with Lufthansa was first class all the way. Summary- lousy aircraft, great staff. A belated letter to Air Canada generated an apology and 20% limited discount on a future trip, no better than regular special offers e-mailed to me.

AIR CANADA customer review :  13 February 2010 by C Migas   (Canada)

Executive Class YHZ-YYZ-HKG return on A320 and B777. All flights were on time with good on demand IFE. Overall the food was good. The B777 to HKG was modern and kept clean. The staff very senior and frumpy but did their job - nothing more and nothing less. Flat bed suites were comfortable enough to allow several hours of sleep. A320 a revamped older plane in good condition with a younger more personable staff. AC needs to mix up their staff a bit and allow younger staff to fly to much sought after international legs. After flying Singapore Airlines Business it was a shocker to fly AC. You cant beat the Asian Airlines for staff and service. They treat you like royalty every time no matter who you are or how much you paid for the ticket. Sometimes pride in their airline is what Is missing with AC.

AIR CANADA customer review :  10 February 2010 by B Petrie   (Canada)

Terrible booking service. Cannot use points on the web booking. When you phone them, we waited 45 minutes for the privilege of flying with them. Their Aeroplan points are impossible to use and full of restrictions. Because we had the gall to use our points we had to wait an additional 20 minutes. My wife uses Avion points and never has problems like this.

AIR CANADA customer review :  10 February 2010 by D Coates   (Canada)

Having flown Air Canada quite a bit in the last two years, my hopes were rising, until recently. In Dec I had to fly YYJ-YYC-YVR-YYJ. First flight totally normal. not much to expect on an hour long flight. Return- Snow Storm Hits Calgary. Not Air Canada's fault. Another airline has cancelled all its flights in and out of YYC. Most of AC flights are no goes as well, except mine. Board an hour late, only to sit on the plane for 5 hours at the gate, offered water once the whole time, Inflight entertainment for 90 mins!