Air Canada Customer Reviews and Air Canada Passenger Trip Reports   Air Canada   531 reviews an official 3-Star Airline   Add your Air Canada Review   Air Canada detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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Air Canada customer review :  30 July 2010 by S Atkins-Steel   (UK)

Vancouver to San Francisco business class. Cabin was new with touch screen TV's which made navigating the system very good. Free headphones, and drinks offered every 30 minutes for the 2 hour flight. Meal choices limited at the back of the cabin but the crew dealt with this well. Crew were friendly yet professional. Slight delay in leaving YVR due to weather in SFO, but not a massive problem. Would recommend them to others.

Air Canada customer review :  30 July 2010 by John Doig   (UK)

YYZ-LHR on daylight service on B767. Check-in, no lines and a friendly welcome. Air Canada ML Lounge satisfactory, not too many food items. Boarding efficient, crew gave a very warm welcome. Breakfast and dinner provided. More than enough food and drink with a good choice. Bags arrived promptly. No Air Canada Arrival Lounge available at LHR from this flight due to its timing.

Air Canada customer review :  28 July 2010 by James Chlup   (Canada)

YWG-YYZ-YWG Executive Class. Flights on time, staff fairly pleasant. Meal was satisfactory, but portions small and very limited choice. Maple Leaf lounge in YWG and YYZ okay, but no food options. Check-in very slow (only one agent in YYZ).

Air Canada customer review :  27 July 2010 by S Gibson   (Ireland)

Wife and I travelled LHR to LAX with Air Canada via Toronto. Total mess up with our 2 cases, supposed to claim in transit at Toronto, not there - told use to wait to next flight and they would be onboard to LAX. Arrive LAX no bags, told to call next day when they would arrive. Long story short, first week of trip ruined, total disregard from Air Canada staff - no communication - baggage problems handled by call centre in India - total shambles - spent hours trying to get action. Eventually got 1 bag 4 days later, second bag 1 week later into trip. Final insult was having to pay us$75 to have case release from US customs due to Air Canada mess up.

Air Canada customer review :  25 July 2010 by B Brennan   (UK)

My wife and I flew Air Canada from LHR to Toronto earlier this month and returned to LHR from Montreal a few days ago. The outward flight was very poor. Flight Attendants were totally disengaged with passengers, food was pretty inedible and the entertainment system and overhead reading lights just did not work. Imagine how pleased we were when the attendant informed us lots of seats had similar problems! Our perception of the outbound flight improved significantly by the time we had endured the return trip. Flight Attendants rude and the food worse that going. The big plus was the reading lights worked, but would not switch off, except when they decided to go into strobe mode. Imagine our joy on an overnight flight back to the UK being in the spotlight for 6 hours whilst trying to get some sleep and then to face the wrath of other passengers just because we had the seats with the personal disco. This was my first and will be my last trip on an airline that has the barefaced cheek to claim it is the flag carrier for a wonderful country.

Air Canada customer review :  22 July 2010 by M Smith   (Japan)

PHL-YYZ-NRT Economy. I found Air Canada's service to be poor in general, with the call center service being deplorable. They screwed up my special meal request four separate times now. On the latest flight, the FA had the nerve to suggest that I had done something wrong, asking if I booked through a travel agent, as they usually mess up the meal request. When I replied that I made the request online, she said that I should always call to re-confirm. Great, I should do more work (and probably wait on hold forever) because the system doesn't work. Different FA in same section ran over my foot three times with the beverage cart and never apologized - actually never said much and did not address me personally. B777 used was roomy and clean, with plenty of leg room in bulkhead row (though seat did not recline much). Entertainment was decent, with a wide variety of movie and and tv choices. As others have mentioned, connecting in Toronto can be a pain. Overall AC offers decent value, but between North America and Japan I'd say ANA is the way to go if price is not an issue.

Air Canada customer review :  20 July 2010 by R Carswell   (Canada)

YYC-CUN return. Group of five going to a wedding, had 92 year old grandmother with us, so needed wheelchair. Check in at YYC efficient and easy. Maple Leaf lounge large and clean. Assortment of breakfast items available. Boarding quick with orange juice or water available. Breakfast a choice of omelet or cold plate. AVOD on back of seat fine with many selections. Only complaint was the earphones - cheap little screw in items that hurt the ear. Perhaps, in Executive class, they could afford decent listening devices. Drink service was slow on both flights, but we did not suffer. Otherwise, service was excellent. In Cancun, the gentleman with the wheelchair took us to the front of the line, showed us where the lounge was, and generally looked after us well.

Air Canada customer review :  19 July 2010 by A Wakeman   (USA)

MHT-YYZ-LHR. Check in there was no line and staff helpful. The flight to Toronto had only 4 passengers onboard, so it felt like a private flight. In Toronto I was at the connecting gate in less than 15 minutes which included clearing Customs. Toronto airport was spacious with a large food court. Boarding for simple and orderly. I had purchased a Preferred seat for $50 extra and it was well worth it - a whole doorway to stretch my legs and still had a window. Food limited but good. Entertainment on demand PTV's with plentiful movies and shows. My return trip routed MUC-YYZ-MHT and an equally pleasant experience. Overall Air Canada is miles ahead of the American carriers I normally fly.

Air Canada customer review :  19 July 2010 by P Cross   (Turks & Caicos)

LHR-YYZ-PLS. New B777 and EMB190, excellent AVOD and food of higher quality and quantity than expected. Friendly and attentive staff. Wine selections very good. There is no logical way that US Airways especially and the other USA carriers can be considered equal to Air Canada at 3 Stars - Air Canada offers menus, excellent AVOD, clean, comfortable aircraft and lie flat seats on Business Class long haul flights. Inflight experience on Air Canada resembles much more of the European or Asian carriers than it's USA peers. Terminal 1 in Toronto very new and clean, plenty to keep you occupied. Air Canada Maple Leaf Lounge very welcoming, drinks, hot soup, fresh fruit and cold selections along with plenty of reading material. Overall a flight experience not expected but very appreciated.

Air Canada customer review :  12 July 2010 by P Bainbridge   (Canada)

YVR-LHR Y class. Checked in online on their website which is easy to use. The flight was quite empty, so had a centre aisle seat on A333 with seat next to me free. The seat pitch is quite generous in Y provided you book the right seats. The biggest disapointment was the food as it was completely inedible. Cabin staff friendly with plenty of runs thru the cabin with water. Breakfast was a muffin and yoghurt. Ever heard of fruit?

Air Canada customer review :  12 July 2010 by Trevor Street   (Canada)

YYZ-LAX-SFO-YYZ. Annoyingly late departure (by an hour) waiting for passengers to get on board through understaffed US customs and maddeningly and slow security at Pearson. Business class was unexceptional with professional but uninspired service and unappetizing and meagre food offerings. Return through San Francisco marginally better thanks to on time departure and more congenial cabin staff. Business product is only worth paying for if on points or if heavily discounted.

Air Canada customer review :  10 July 2010 by H Mirsky   (Canada)

Two great flights Toronto to Zurich. Timely, extremely nice crews, great entertainment selection. Mediocre meals.