AIR CANADA   Customer Reviews and Passenger Trip Reports

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AIR CANADA customer review :  15 November 2009 : by J Fairclough   (France)

LHR to Toronto return both ways in a 767, and we were quite happy. Seats as comfy as anything I'd experienced in economy, perhaps helped by the fact that both ways the plane was half empty. As much food /drink as we wanted and meals were pretty tasty for economy. The usual chaos in T3 LHR, but that's not Air Canada's fault.

AIR CANADA customer review :  15 November 2009 : by Pieter Boone   (Netherlands)

Geneva-Toronto-Miami return. Transatlantic flight on 767 offers a remarkable difference in seat pitch in economy depending where you are seated. But overall comfort is great with ample entertainment options, friendly and professional crew and adequate catering. Flights between Toronto and Miami on comfortable A320. Check in kiosk offers upgrades to First for the domestic sector which are great value. All flights on time, consistent service and great value.

AIR CANADA customer review :  10 November 2009 : by M Harris   (Australia)

SYD-YVR return in Economy with Air Canada on B777-200LR. Checked in early online and got great seats - Row 18. Service and check in friendly and staff at SYD and YVR both engaged in conversation while checking bags in. Flight good with free newspapers offered, and water every 30mins. A hot lunch, midflight snack and hot breakfast with all the drink you like. Staff were friendly and pleasant. IFE more than enough with a good selection. Map doesn't seem to work to YVR but works on way back to SYD. For the price and the only direct route from Australia to Canada, I cant complain.

AIR CANADA customer review :  6 November 2009 : by M Kroeker   (Canada)

YWG-YYC on E190 in Business. Online check-in excellent, upgraded online. Dropped bags in the morning, friendly agent. All crew excellent on board. Flight was mid morning but after breakfast so was served a small continental breakfast which was tasty. IFE worked great, lots of leg room in business and seats comfortable. Only complaint I have is when I arrived in Calgary, the baggage took a long time, all bags came and none of the priority bags arrived, till another passenger told me that the priority bags came out on another carousel. I don't know what happened but this was slightly irritating.

AIR CANADA customer review :  5 November 2009 : by Paul Lister   (UK)

London Heathrow – Toronto return. Food, service, IFE, and comfort higher than expected. Having checked in online the night before, bag drop at Heathrow was quick and painless. Boarding and departure was equally quick and efficient. B777 either new or had a new refit cabin. Seats comfortable and good leg room for economy. Food excellent, complimentary alcoholic drinks, IFE system is not bad and touchscreen. Return flight a similar experience, this time an A330 but I preferred the 777. Some different films were available as well. One minor gripe, having taken the trouble to check in online again before leaving the hotel when arriving at Pearson airport we had to join the normal check-in queue just to drop our bags. There was no separate desk for those who had checked in on-line. If there had been a large queue this would have been quite frustrating. The main reason for choosing AC over BA was the price. Similar times with BA worked out at about £400 more and you could be risking getting caught up in one of their strikes.

AIR CANADA customer review :  3 November 2009 : by Nick Nasev   (Australia)

LHR-YYZ-EWR-YYZ-LHR. Hit and miss. The positives were ground staff at Newark getting me on an earlier flight into Toronto, as my booked flight was delayed and my connection to London could have been missed. In general FAs were friendly. The negatives were that in the three months between booking the flights and actually flying, five schedule and aircraft changes occurred, and in the end two of the flights were delayed and one cancelled. The delayed flight from YYZ to LHR was handled badly. The gate was changed 3 times, signage and announcements noted different delayed times and a mad rush occurred when a wrong announcement was made stating that the delayed flight to London was almost finished boarding from the original gate where a flight to Paris was boarding. Air Canada's solution to the confusion was to pretend that nothing happened and ignore that a wrong announcement was made. As no correction announcement or apology was made, I asked the staff whether the plane boarding is bound for London or Paris, to which one staff member replied 'I didn't put that announcement' and another staff member made a snide comment. Inflight, AVOD is ok but not great - Air Canada's food was inedible.

AIR CANADA customer review :  1 November 2009 : by R Lowry   (Canada)

YYZ-YUL return A320 each way. Outbound flight delayed almost two hours for a repair to the braking system detected just after taxiing out to the runway. Needed to go back to the gate for repairs and refueling. Communication from the flight deck regarding the delay to the passengers was good. Return flight was delayed 15 minutes due to a baggage loading issue. Not much fun to be had on the Toronto - Montreal run, A320s both full, everyone carries their luggage on these trips complete with briefcase and computers so overhead bins filled up long before everyone was boarded. Crews did a good job of finding somewhere to stuff everyone's bag, after that it was minimal service at best. This is the busiest route in Canada and combines all the worst aspects of air travel. Bad road traffic to each airport and no rail connection to downtown. Distance isn't long enough for speed advantage of flying to make much difference. Schedules are often disrupted by bad weather in winter and thunderstorms in summer. In Europe or Japan this run would be owned by high speed rail in 2 and half hours each way. But in Canada we can't do high speed rail, we can only build multi billion dollar airports and big highways to get to them. We got to Montreal and we got back, not much more to say.

AIR CANADA customer review :  30 October 2009 : by Christopher Adam   (Canada)

Ottawa-Toronto-Calgary-Kelowna return. Service onboard was dismal. On the nearly five hour Toronto to Calgary flight, flight attendants ran out of the $7 sandwiches they sell, as well as most other snacks, by the time they reached the back of the aircraft. They offered free juice and soft drinks once during the flight, and then disappeared for the remainder of the trip. When the passenger next to me asked if he could get another coffee from a surly flight attendant who passed at top speed through the economy cabin, he was told to wait until after she had finished providing "water service." Needless to say, the flight attendant never returned. The flight between Kelowna and Calgary was equally unsatisfactory. At the beginning of the trip, the flight attendant announced that there had been a problem with the catering company that Air Canada deals with, and that she could only offer passengers "a little bit" or orange juice, water or coffee. The one box of orange juice ran out after she served the first row and it turned out that the coffee machine was out of order. As such, in-flight service consisted of a glass of water.

AIR CANADA customer review :  26 October 2009 : by Tony Pratt   (UK)

Montreal-London. Two flights in July and October. Five hour delay on both. Great difficulty getting meal vouchers from staff. Procedure seems to be to announce a one hour delay and then disappear for two hours. Come back with extra security.

AIR CANADA customer review :  26 October 2009 : by J Thorpe   (Canada)

Rome-Montreal-Vancouver . Everything was fine except that in both planes we were extremely warm. Is it not possible to keep the cabins at a more reasonable temperature? It was too uncomfortable to sleep and I usually like to be warm to drift off.

AIR CANADA customer review :  26 October 2009 : by C Anthony   (Canada)

LAS-YUL-YYZ. Las Vegas to Montreal delayed, so we missed our next flight to Toronto. The flight attendants were a bit rude to us and they didn't have enough meals for the entire flight. The in seat PTVs were good and easy to use.

AIR CANADA customer review :  24 October 2009 : by Kathleen Munden   (USA)

DFW-Toronto-London. Although the website states that alcoholic beverages, a meal item and a snack item are free on the domestic segment if it is part of an international flight, the FA looked at me like I was crazy when I mentioned this, and I had to pay for my wine. It didn't matter anyway, because she told me they were out of meal items. She was also quite busy flirting with the man across the aisle from me, and giving him free snacks. IFE system was great, cleanliness and comfort of the seats good, and I even had the good fortune of having an empty seat next to me on the Toronto-London segment. Food, which I finally got on the Toronto- London segment, was awful, so it was just as well I didn't get a meal earlier. I'll pay the extra next time for a non-stop on BA from DFW - much better food, free alcohol, and much friendlier FAs.

AIR CANADA customer review :  19 October 2009 : by D Skiffington   (USA)

SEA-YYZ and YYZ-LHR. Service good on both flights. Menus were missing from the Seattle flight, but service and food exceptional. Enjoyed the lounges at YYZ and the flight over to London. New flat-bed seats are great, albeit cramped as someone who is over 6 foot. As many have mentioned, the inflight maps are useless. Pretty pathetic given the fact they have had problems for well over a year. Overall, good experience.

AIR CANADA customer review :  18 October 2009 : by M Kroeker   (Canada)

YWG-YVR-NRT on B777. Priority check in smooth. Seated in row 18GK - proved to be excellent seat, lots of leg room and served first for meal service. Service good and professional. Seemed a little rushed at times, meals okay but not great, with lots of water runs. IFE system worked flawlessly, good selection of movies and inflight map worked for the first time.

AIR CANADA customer review :  18 October 2009 : by Geoff Hailstone   (UK)

LHR-YYC return economy. A330 both ways, seats comfortable, flights on time, food better than average, IFE worked fine (apart from the maps). Good water runs on the way out, slightly fewer coming back, but it was a night flight. We would happily fly AC again.