KLM Royal Dutch Airlines

Seat Reviews

4 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 93 reviews
4/10
4 star Skytrax Rating
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2/10

"very uncomfortable seating"

(United States)

My husband and I flew from Chicago to Amsterdam in the economy class. The armrest did not raise on the flight to Amsterdam but on the return flight it did. This made no difference. It was very uncomfortable seating. I am 5' 4" and weigh 145lbs. I could not get comfortable. I could not move my legs. My husband is still complaining about hip pain due to the tight seating.
Aircraft TypeB747-400
Seat Layout3x5x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
2/10

"sleep was barely possible"

(United Kingdom)

It was a 13 hour night flight from Singapore to Amsterdam. The worst thing about the seat was its hardness. However I twisted I could not get comfortable and sleep was barely possible. I will not fly KLM again for a long haul flight because of this.
Aircraft TypeB777-200
Seat Layout3x3x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"they try to rip you off"

(China)

KLM is flying from AMS to PVG with the "Vintage KLM 747-400 Combi" No individual tv screens no leg room (I am only 1.75 mtr tall). They have now introduced the Premium Seats in the old Business Class section (better known as the "pijpenla") and they try to rip you off at an additional EURO 125 per flight sector (one way) to have more leg room. I am Dutch and live in Shanghai but when I can avoid it I do not fly KLM anymore. Shame on KLM it used to be one of the best airlines in the world now they are just the low cost carrier for Air France.
Aircraft TypeB747-400 Combi
Seat Layout3x4x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen N/A
no
5/10

"very tight seats"

(Netherlands)

Very tight seats. My knees were cramped an if the passenger in front of me reclined his seat I couldn't move anymore! AVOD was very hard to see when reclined.
Aircraft TypeB777-200
Seat Layout3x3x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
3/10

"I found the seats tight"

(South Africa)

It seemed like a new plane and had personal screens for entertainment but I found the seats tight. I ended up climbing across the armrests to get in and out of my seat. Once the seat in front of me was pushed back I had to slouch down in my seat to see a decent image on my screen. I'll avoid KLM in the future.
Aircraft TypeB777-200
Seat Layout3x3x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
1/10

"ridiculous small seat pitch"

(Netherlands)

Completely ridiculous small seat pitch in such a large aircraft for such a long flight (more than 10 hours). The seats were old no private screens but central placed screens. Although I am Dutch I will never fly KLM again.
Aircraft TypeB747-400 combi
Seat Layout3x4x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no
5/10

"the best seats in economy"

(United States)

SFO-AMS and AMS-SFO. The last 3 rows or so have only 2 seats between the aisle and window. These are the best seats in economy. You'll be the last off but much more comfortable on a 11 hour flight. Lots of room on the side of the window seat for carry on. More engine noise. I thought FAs were reasonably polite.
Aircraft TypeB747-400
Seat Layout3x4x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
yes
5/10

"serve no purpose whatsoever"

(South Africa)

JNB-AMS. Little 37cm overhead TV's are archaic serve no purpose whatsoever. Im a small sized woman (aisle seat) and my Husband small (middle seat) and fortunately the lady sitting on the window seat small too even with this when ever either of them needed the loo it was event we eventually all went together- all out all in scenario. They say Holland is the land of Giants well what airline do they travel on? Sat in row 52 right opp kitchen- smelly noisy and what later became an emergency ward for a a passenger who fainted (probably from the claustrophobia). Can only hope trip home via Paris is on one of Air France's new air-busses.
Aircraft TypeB747-400
Seat Layout3x4x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen N/A
no
5/10

"a waste of money and time"

(Netherlands)

KLM should have got rid of the MD-11's way back. They just started refitting the cabin but I my opinion it's a waste of money and time. Even though the whole cabin was redone legroom is still very poor. Seat width is ok so is the recline. There are no personal screens (the installation has apparently been delayed over million times now) and never mind looking at the overhead screens they're rubbish very blurry and small.
Aircraft TypeMD-11
Seat Layout3x3x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen N/A
no
3/10

"had the splendour of two seats"

(Gibraltar)

I flew from Kilimanjaro to Amsterdam via Dar Es Saalam. I was sat in 22G. Big mistake as there is a metal box just in front of the foot area. I was lucky in that nobody was sat in 22H and therefore I had the splendour of two seats.
Aircraft TypeB777-200
Seat Layout3x3x3
Cabin FlownEconomy Class
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
no