KLM Royal Dutch Airlines

It seemed like a new plane and had personal screens for entertainment but I found the seats tight. I ended up climbing across the armrests to get in and out of my seat. Once the seat in front of me was pushed back I had to slouch down in my seat to see a decent image on my screen. I'll avoid KLM in the future.

Completely ridiculous small seat pitch in such a large aircraft for such a long flight (more than 10 hours). The seats were old no private screens but central placed screens. Although I am Dutch I will never fly KLM again.

SFO-AMS and AMS-SFO. The last 3 rows or so have only 2 seats between the aisle and window. These are the best seats in economy. You'll be the last off but much more comfortable on a 11 hour flight. Lots of room on the side of the window seat for carry on. More engine noise. I thought FAs were reasonably polite.

JNB-AMS. Little 37cm overhead TV's are archaic serve no purpose whatsoever. Im a small sized woman (aisle seat) and my Husband small (middle seat) and fortunately the lady sitting on the window seat small too even with this when ever either of them needed the loo it was event we eventually all went together- all out all in scenario. They say Holland is the land of Giants well what airline do they travel on? Sat in row 52 right opp kitchen- smelly noisy and what later became an emergency ward for a a passenger who fainted (probably from the claustrophobia). Can only hope trip home via Paris is on one of Air France's new air-busses.

KLM should have got rid of the MD-11's way back. They just started refitting the cabin but I my opinion it's a waste of money and time. Even though the whole cabin was redone legroom is still very poor. Seat width is ok so is the recline. There are no personal screens (the installation has apparently been delayed over million times now) and never mind looking at the overhead screens they're rubbish very blurry and small.

I flew from Kilimanjaro to Amsterdam via Dar Es Saalam. I was sat in 22G. Big mistake as there is a metal box just in front of the foot area. I was lucky in that nobody was sat in 22H and therefore I had the splendour of two seats.

When flying between Europe and Japan I prefer an aisle seat. So I changed from 14A to 22G. This was a major mistake as 22G has a large metal box directly adjacent to the anchor stays of the seat in front so it means that leg space for 22G is reduced by about half. Of course this does not appear on the seating chart at check-in but had I known this I would have stayed in 14A. That said I watched a film directly after the meal service (the second Narnia film) and then woke up just before breakfast. So I must have slept for about eight hours. Perhaps the Narnia film sent me to sleep or KLM's red wine served with dinner.

Last row (40): the seats can not be fully reclined only maybe 2cm then you meet the separation wall. Unbelievable that this is possible on a 10 hours flight. No personal TV narrow seats.

This airplane is far past its sell-by date and in desperate need of an upgrade. The seats are too small and too close the tv screens are of such a poor quality that you don't even bother watching them. This combined with the well known fact tht KLM has the most arrogant and unfriendly cabin crew of all airlines makes every flight wit this airline a challenge. If you can avoid KLM do so!