KLM Royal Dutch Airlines

✅ Verified Review | The Boeing 777-300 seat was absolutely wonderful. The seat reclined back well, there was plenty of legroom, the IFE was a new touchscreen with a USB charging port. I sat in a window seat and during the night, sleeping on the window/wall was quite comfortable. I would recommend this seat.

✅ Verified Review | Seats are not wide enough nor is there enough legroom for anyone taller than five feet six inches. I had a window seat and the man in the middle seat spread into my area. He was a heavier average height male, not obese but overweight. I paid for a seat and did not get the entire seat to myself. It was very uncomfortable. It is not pleasant to be sitting in a confined space unable to shift position for 8.5 hours. I recommend that only an aisle seat would be acceptable in economy class. I could not recline my seat as I could barely move, doing up my seatbelt required an effort due to my confined space.

✅ Verified Review | I always liked KLM. Staff were nice, economy seats were fine. Now it seems we are in a situation where every thing has been downgraded. I am an economy flier and take around 10 longhaul flights every year for business reasons. Been doing that for 16 years now and have seen the utter contempt some airlines have shown for the economy traveller. But I always tried to fly KLM. Until they followed the pack on the 777s. (I now dislike the 777 with a passion and look down on every Boeing aircraft). The smaller legroom is bearable (I am 1.8m tall). But the seat widths are absolutely torture. I'm not especially wide, but my arms end up touching my neighbor. I have to sit straight. Thus that little sideways wiggle I used to do to accommodate my legs is now not an option. Even if passengers, when passing through the narrow aisles, attempting to avoid brushing up against resting passengers, the staff don't. Enough said. KLM. I used to avoid Air France 777s but somehow they pull it off better than KLM. Now I avoid KLM and any other airlines 3x4x3 Boeing 777s. I tried to complain online. I got some sort of word reply that didn't address anything I said and a voucher for 200 odd euros. That is welcome but beside the point. I had requested very politely that you point out to on board staff that they too must shimmy sideways as they pass resting clients.

✅ Verified Review | New slimline seats in economy plus and economy are torturous. Reading other reviews I need not say more I am not the only one feeling this. I am platinum with AF/KLM 3 years now and it has been the quick race to the bottom for KLM . I will avoid anything KLM at all costs from now on if possible! My bottom and legs were numb the whole flight there is no padding and to boot the curt unfriendly service doesn't help but in talking with crew they are not to happy about the fast changes at KLM.

✅ Verified Review | Seats on KLMs 747-400 are wider and softer compared to KLMs modern aircraft (Boeing 787/777). Seat pitch and recline are OK. In-flight entertainment system in KLM 747 is old, visibility and sound quality is mediocre and selection is limited. Volume of announcements is often very high, which is unpleasant. No seat power supply. Seats in economy comfort section and first few rows of economy section are quiet and have more privacy. The economy comfort section is separated from economy. And the first 7 rows in economy are arranged 3-0-3 around a central block (stairs to upper deck, galleys etc).

These 'slimline' seats are designed for children, not full sized adults. The most uncomfortable flights I've ever had, and I've had a few bad ones before this. Looking at the inflight magazine they've shoved the same number of seats (400 odd) from a 747 into a 777 which as far as I am aware is a shorter and narrower fuselage. The seat count is in their own magazine. Constantly touching the man next to me, who wasnt fat and neither am I. Just dreadful. KLM ought to be ashamed of themselves.

It seems that the new layout in KLM planes is maximizing space by reducing seat size. To my surprise the legroom seems to be slightly improved. However these are the narrowest seats I have ever sat in. It is impossible for two normal sized adults to sit comfortably (I am not a huge guy 180cm 88kg) but I was pushing into the shoulders of bother passengers on either side of me. Watch out for window seats also. If you are seated at a window and the wall between windows happens to be directly beside your seat it will encroach on you and push you into the person seated beside you. I don't know who approved the new seating but they are hugely uncomfortable.

✅ Verified Review | Truly awful! I travel a lot and I never normally take the time to write a review, however, I felt compelled to in this case, as this was the most uncomfortable trip I have ever had. I honestly would have preferred to stand the whole way if this was an option. The legroom was so minute. When the passenger in front of my reclined their seat I literally had their seat touching my knees. There was also a fixed metal construction under the seat in front which took up approximately 30% of the sparse legroom I had available to me in the first place. There was so little leg room that I even had to scrape my legs between the seat in front and my arm support when leaving my seat to get circulation back in my legs (and I had an aisle seat!!). When the passenger in front moved their seat back I could not even see the tv screen because the angle was too low (even when I tilted the screen up). My 13 year old son said it was the most cramped seat he had ever had too (and he is one foot shorter than I am). When I pointed out to the cabin crew the farcical amount of space I had a available to me they said there was nothing they could do. When I returned from this trip on on a different airline (also travelling economy), it felt like I was in business class, in comparison to the KLM ordeal. Never again with KLM - truly awful!!

We booked KLM for our group of 6 family members AAL-AMS-BKK, a general delay of 2 hours from the start was kept during the whole flight. KLM managed to delay part of our luggage for 3 days before it showed up, meaning we had to stay additional days in Bangkok waiting for it to arrive, still waiting for their answer on my request for compensation Anyway in regard to seating on the 777 we were feeling like cattle on the way to the slaughter, never in my life have I been on such limited space, so for the return trip we changed upgraded to premium economy, what a joke, the seat could recline 4-5 cm more, but it was still terrible. TV went on and off and had to be reset several times by the attendant, food was not according to menu on both flights, meat balls was supposed to be chicken and the other way around, vegetarian breakfast on a long flight. My worst airline experience ever.

The seat are really the worst part and I don't understand how an airline that defines itself as world class can pack customers like cows in a barn. I am slim and 168 cm and I had difficulties fitting in the space. I had middle seat with a man crammed next to the window not being able to fit his legs, apparently they could not even fit him anywhere else in the flight. The seat of the lady sitting on the other side could not recline so you can imagine the frustration that builds up sitting in uncomfortable seats and position for 12 hours straight. I felt like I was travelling in a low cost airline and would strongly recommend anyone to choose another airline