Cathay Pacific Airways

✅ Trip Verified | This was not a comfortable seat and not worth the money. This was Premium economy but the seat was cloth, hard and barely reclined. It also had a metal footrest. Is there anything more uncomfortable than a metal footrest? This is on a 12 hour flight. I made the mistake of sitting in the first row. There was a bathroom on the right side next to me not on the left so there was no way for people to cross over to use the bathroom. They either had to go in the back or cross over someone`s legs. I complained and the CA told some passengers not to cross over. The rest mostly were unable to because my feet rested against the wall. You pay quite a bit extra to sit in premium economy only to worry about passengers crossing over your legs. The exit row of economy is more comfortable.

Not Verified | Horrid new seat layout in economy on the Boeing 777-300 - 10 seats across. Once the chair in front had been extended backwards, it was impossible to get out of my middle seat into the aisle (I am not tall or overweight). The screen may be larger, but as it's about 8 cm from your nose, that's not a good thing. Claustrophobic, no storage, thin padding so just uncomfortable - it was the longest 12 hours I've ever spent on a plane. There's plenty of choice on the HKG to LHR route, use someone else.

✅ Trip Verified | From London to Hong Kong, flying with a reconfigured Boeing 777. Since the seat layout in the cabin is reconfigured to 3x4x3 (original 3x3x3), the width of the seat is a little bit narrow but still has enough space. The headrest is thick, soft and comfortable. The legroom is ordinary for you to place your belongings. The screen is quite large(11.6 inches) and width. There are many films for you to watch and the films provided are latest. There are also many places for you to place your personal items.

Not Verified | One of the worst experiences flying a large international airline as far as Boeing 777-300ER seat comfort is concerned - limited legroom, lack of shoulder space lend to a claustrophobic experience overall when flying long hours. While bad weather attributed to 2 out of 3 flights getting delayed (by 2.5-3 hours each), their ground staff was just a let-down (rude, uncaring and unkept promises) which only worsened the experience when boarding the delayed flights. The food was OK - nothing great to speak about there. Cathay seriously needs to rethink how much value they are really providing towards generating a positive customer experience!

✅ Trip Verified | Seats are not comfortable. Screen resolution of the entertainment unit is not good. Entertainment options are limited. Food lacks variety and flavour. Toiletries in the toilet is limited.

✅ Trip Verified | The 3x4x3 seating arrangement on the Cathay Pacific Boeing 777, Colombo to Hong Kong; and Hong Kong to San Francisco B777 flights were quite uncomfortable due to the limited leg room, recline, shoulder space, and aisle space.

✅ Trip Verified | Found the new 3-4-3 configuration in the economy class of Cathay Pacific 777-300 a disgrace. Boarding and meal services were extremely slow due to the now narrower aisle and larger passenger number (no extra crew member added). The new seat is uncomfortable with its 17" width and wafer thin seat back. Overstretched ratio of lavatories to passengers means there's always a long queue to use the facilities. And finally the new IFE is extremely difficult to operate. Overall very disappointed with the airline's decision to move towards the 3-4-3 configuration. Cathay Pacific is unfortunately no longer a premium airline. Have been a Marco Polo Club member since 2001. It is time to switch to SQ.

✅ Trip Verified | New A350, enough legroom (32ins seat pitch), wide and comfortable for a long haul flight (18ins), advanced IFE with new HD screen (Panasonic ex3, 11ins), very comfortable 6 way head rest and generous recline with useful little storage nooks. Overall, an outstanding economy class product.

✅ Trip Verified | Boeing 777-300 with spacious seat and legroom. This is the first airline I have flown where the seatbelt has a foam padding on one side of the belt and it’s very comfortable for you to rest your hand on.

Not Verified | There is no airline with worse seats than Cathay Pacific's new ten across 777 seats. Even by usual ten across 777 seating they are cramped. Furthermore the leg room is poor. I have not flown on any airline (including all low costs carriers) with such poor seats.