Cathay Pacific Airways

✅ Trip Verified |   9Boeing 777-300 is tatty and needs a refurbishment. The tray table is difficult to remove. On my seat in the premium exit row, the tv screen will not stay in place.

✅ Trip Verified |   Business Class cabin on the 777–300 (Non-ER, 777-31H) was very dated and disappointing. Stepping into the Business cabin fitted in a 2-3-2 layout, even the most seasoned of frequent fliers would be forgiven for mistaking the cabin for a premium economy cabin. Seats were not lie-flat and could only recline to a 120° angle, touchscreens were not only small at 13” but also very slow to respond and the entire hard product was no better than it’s own Premium Economy product on it’s newer A350s. It was the first time that I have not been able to get even a minute of shut-eye in a Business cabin. The cabin crew did well to make up for the abysmal hard product by providing exemplary service and meticulous attention to detail extending beyond just during the meal service. Their warmth partially made up for the disappointment and as a consolation, the flight arrived on time and check-in baggage did not go missing. One thing to note would be that most of the 777s in the Cathay fleet should already have undergone the retrofitting process to the updated 1-2-1 configuration using the Cirrus seat, which reclines into a fully flat bed and offers direct aisle access. The A350s come with the same configuration direct from the factory, bypassing the retrofitting process. These particular B777-non-ER 2-3-2 business class configuration which I am reviewing seem to be present predominantly on the shorter routes, used to regional destinations like Taipei, Seoul, Osaka and Tokyo.

✅ Trip Verified | The seats are cozy and it can recline to a full flat bed, bedding and pillow are soft. The business class has a 1x2x1 configuration and my seat was assigned on the right hand of middle section. It has ample personal space and storage. It has decent privacy as there is a divider in the middle which separates me from the passenger on the left hand side. It would be nice if they can add sliding door in each business class seat like other airlines.

Not Verified | Seats are definitely on the cramped and tight side on a 3x3x3 configuration in the economy class. If you want a comfortable seating position to rest and even take a nap, recommend picking the window seats, it has slightly more space. On the good side, aisles are slightly wider than the 3x4x3 configuration in some other aircraft types, so passengers should be able to walk down the aisle comfortably. The in-flight entertainment screen is awesome and every seat houses a USB charging port, which is somewhat rare in economy class despite more airlines begin to offer that.

✅ Trip Verified | Not the most comfortable seats in the class. The legroom is on the tight side, the seats are padded and soft. Cabin crew also gave us pillow and blanket to max out comfort for a short nap. Overall, there was nothing I can complain about. If you want extra comfort, go for some of the Middle East airlines.

✅ Trip Verified | Overall Cathay Pacific economy class seat is not top in the class but overall it's fine. Their seats have similar comfort than the competitors. Legroom is alright but I won't say it's top notch. Cathay Pacific offers pillow and blanket for each seat. I managed to have a decent 2 hour sleep. Cathay Pacific could certainly do better on the comfort of economy class seats.

✅ Trip Verified | The seats are alright, about the same as other airlines, head rest and shoulder rest comfort are acceptable but nothing surprising. The entertainment was great with one USB charging port available. There is 2 aisles in economy class cabin on the A330.

✅ Trip Verified | Sitting in those seats was the worst 16 hours of my life! I'm a tiny 5'3 frame and my shoulders were touching the two people next to me. One of them had their leg touching mine the entire time. I could not move my feet either because I had a bag stowed under the seat in front of me and there was no legroom left. The screen felt like it was right up in my face and there was hardly any reclining in the seats. The best part about the flight was going into the bathroom where I did not have to touch the person next to me or hear them breathe. I've been on many flights before including international ones with Cathay Pacific and never complained about the seats in economy. I heard they had condensed the seats a few years ago which is why the space was so small. I could tolerate a few hours flying like this, but 16 hours was well past my limit. Thankfully, I upgraded to Premium Economy flying back. The difference was day and night. I wasn't touching anyone and had plenty of legroom. Even as a budget traveler, it was worth every penny. Never again, Cathay Pacific.

✅ Trip Verified | The seats are dreadful in this aircraft and for sure a dealbreaker. Hard, don't recline properly and cramped! Nothing more to say, really. I won't be using their Boeing 777s again, and I'm sceptical about using any of their other planes if that's how they treat customers.

Not Verified | Seats are too small for comfort. I am only 5'10" and my legs were hard pressed to the seat is front. Aisles are very narrow meaning lot of knocking into people. Food not very nice but in flight entertainment is great