✅ Trip Verified
| Business Class cabin on the 777–300 (Non-ER, 777-31H) was very dated and disappointing. Stepping into the Business cabin fitted in a 2-3-2 layout, even the most seasoned of frequent fliers would be forgiven for mistaking the cabin for a premium economy cabin. Seats were not lie-flat and could only recline to a 120° angle, touchscreens were not only small at 13” but also very slow to respond and the entire hard product was no better than it’s own Premium Economy product on it’s newer A350s. It was the first time that I have not been able to get even a minute of shut-eye in a Business cabin. The cabin crew did well to make up for the abysmal hard product by providing exemplary service and meticulous attention to detail extending beyond just during the meal service. Their warmth partially made up for the disappointment and as a consolation, the flight arrived on time and check-in baggage did not go missing. One thing to note would be that most of the 777s in the Cathay fleet should already have undergone the retrofitting process to the updated 1-2-1 configuration using the Cirrus seat, which reclines into a fully flat bed and offers direct aisle access. The A350s come with the same configuration direct from the factory, bypassing the retrofitting process. These particular B777-non-ER 2-3-2 business class configuration which I am reviewing seem to be present predominantly on the shorter routes, used to regional destinations like Taipei, Seoul, Osaka and Tokyo.