British Airways customer review
R Case (United States)
We had a miserable experience flying directly from Phoenix to Heathrow and back. The seating was much more cramped than in the past with little leg room nowhere to rest elbows and inevitable physical contact with the person next to you. When the passenger in front of you reclines the seat you're even more cramped. There need to be some limits/rules about it. It's flight rage waiting to happen.
| Seat Type | Economy Class |
| Aircraft Type | BOEING 747-400 |
| Seat Layout | 3x4x3 |
| Seat Legroom | 12345 |
| Seat Recline | 12345 |
| Seat Width | 12345 |
| Aisle Space | 12345 |
| Viewing Tv Screen | 12345 |
| Recommended | no |
British Airways customer review
M Brailsford (United Kingdom)
You can't get out of the seat into the aisle as the arm-rest doesn't move so you have to haul yourself out. the length of the seat is terrible I am short but it finished half way along the thigh. If the seat in front is reclined you have your screen literally touching your face the toilets are no better than a charter flight airline the staff are only interested in the business/higher classes. Overall a very bad experience.
| Seat Type | Economy Class |
| Aircraft Type | BOEING 747-400 |
| Seat Layout | 3x4x3 |
| Seat Legroom | 12345 |
| Seat Recline | 12345 |
| Seat Width | 12345 |
| Aisle Space | 12345 |
| Viewing Tv Screen | 12345 |
| Recommended | no |
British Airways customer review
J Calvin (United States)
You're paying for leg room. That's the only benefit. A tremendous benefit yes but it's still an airplane getting you from A to B long-haul. Presumably had same food as Club World (this was a three- class airplane) no preflight bubbly. Outbound flight overnight -- seemed like an airborne campground with litter everywhere. Homebound in daylight much neater. Pricey. Can't see me sitting in economy for ten hours over eleven hours back. Wedged in. Leg room is worth it.
| Seat Type | Premium Economy |
| Aircraft Type | BOEING 777 |
| Seat Layout | 2x4x2 |
| Seat Legroom | 12345 |
| Seat Recline | 12345 |
| Seat Width | 12345 |
| Aisle Space | 12345 |
| Viewing Tv Screen | 12345 |
| Recommended | yes |
British Airways customer review
Ken Burnett (United Kingdom)
More like nightmare than Dreamliner! Appalling leg room suitable for amputees only! Wider seat offered for $300 one way! Service and food good except for cake in cellophane for breakfast.
| Seat Type | Economy Class |
| Aircraft Type | BOEING 787 |
| Seat Layout | 3x3x3 |
| Seat Legroom | 12345 |
| Seat Recline | 12345 |
| Seat Width | 12345 |
| Aisle Space | 12345 |
| Viewing Tv Screen | 12345 |
| Recommended | no |
British Airways customer review
K Lee (Trinidad & Tobago)
The seats were not very comfortable and you can feel the movement of the person sat behind you each time they retrieve/search for something in the seat pocket. The video screen were also very small and the resolution was low.
| Seat Type | Economy Class |
| Aircraft Type | BOEING 777-200 |
| Seat Layout | 3x4x3 |
| Seat Legroom | 12345 |
| Seat Recline | 12345 |
| Seat Width | 12345 |
| Aisle Space | 12345 |
| Viewing Tv Screen | 12345 |
| Recommended | no |
British Airways customer review
Andrew Nourish (United Kingdom)
Gatwick to Tampa in premium economy a plane which had new premium economy. The seats were comfortable good leg room (I'm 6ft) and good recline. Cabin crew were great and friendly.
| Seat Type | Premium Economy |
| Aircraft Type | BOEING 777-200 |
| Seat Layout | 2x4x2 |
| Seat Legroom | 12345 |
| Seat Recline | 12345 |
| Seat Width | 12345 |
| Aisle Space | 12345 |
| Viewing Tv Screen | 12345 |
| Recommended | yes |
British Airways customer review
D Bryce (United Kingdom)
SFO-LHR in 28J in the old iteration of World Traveller Plus. These seats are really uncompetitive when compared to the new WTP seats on BA's A380s and some 777s and Virgin Atlantic's Premium Economy seats. While I was happy with legroom and access to aisles the seats are hard cramped and rather uncomfortable. BA have no plans to upgrade this cabin as they slowly retire their large 747 fleet. This is a pity because I will actively avoid routes this seat this seat is featured on giving my business to Virgin Cathay or EVA's superior Premium Economy products or alternative BA flights on newer aircraft with the new seats when available.
| Seat Type | Economy Class |
| Aircraft Type | BOEING 747-400 |
| Seat Layout | 2x4x2 |
| Seat Legroom | 12345 |
| Seat Recline | 12345 |
| Seat Width | 12345 |
| Aisle Space | 12345 |
| Viewing Tv Screen | 12345 |
| Recommended | no |
British Airways customer review
J Gardner (United States)
We were in WT+ seats 23 A and B from LHR to SEA. On this 777-300 we had the "new" World Traveler Plus seats. The seats are a step up from the shabby WT+ seats on the 747-400 we had on our outbound flight. The seats were "slimline" with very little seat padding and poor lumbar support. Probably the best feature of the new WT+ seat is the larger AVOD monitor built into the back of the seat in front. The new AVOD system is far superior especially the moving map function. There is a foot rest that drops down from the seat in front; it's nice but doesn't add much to the experience. Lavs (just two of them one on each aisle) are located just aft of the WT+ cabin and are shared with the main WT cabin; otherwise you have to hike back to the very rear to make use of the lavs there. Like other BA long-haul aircraft the 777-300 does not have passenger air vents above the seats in WT or WT+. Because the cabin temperature is kept at near-sauna levels the lack of vents can make the trip very very uncomfortable. Perhaps the biggest shortcoming is that leg-room is restricted by two metal equipment boxes under the seats in front. The boxes restricted the ability to stretch legs and effectively prevented storing any carry-ons under the seat in front. While the new WT+ has its short-comings it is still far superior to anything offered by US carriers as a premium economy product. For us the positives were worth the cost belong regular WT and in any event the cost of WT+ was far less than what we would have paid for Club World.
| Seat Type | Premium Economy |
| Aircraft Type | BOEING 777-300ER |
| Seat Layout | 2x4x2 |
| Seat Legroom | 12345 |
| Seat Recline | 12345 |
| Seat Width | 12345 |
| Aisle Space | 12345 |
| Viewing Tv Screen | 12345 |
| Recommended | yes |
British Airways customer review
J Gardner (United States)
We flew SEA-LHR on an aging 747-400 in World Traveler Plus seats 29 J and K near the 3R door. BA boards WT+ dead last. The seats were the old WT+ and showed their age in all respects (worn dirty etc); the AVOD monitor for seat 29J was so badly scratched and smeared that it was difficult to watch anything. The cabin was unbearably warm; be aware that BA's long-haul fleet evidently do not have seat air vents - so no way to keep cool. Seat 29K has no seat in front of it which makes leg room excellent and also allows for easy access to and from the seat to the aisle and area around the exit door. Seat width is poor and the seat has function buttons (and AVOD controls) on the inside of the arm rest making access and use very difficult. While it's true that the cost of WT+ is far less than the cost of Club World there is a big difference in seat comfort and the ability to get any real rest/sleep. On the other hand WT+ is far superior to what US airlines offer as their premium economy product (e.g. Delta "economy comfort" on its 767-300 on the same SEA to LHR route).
| Seat Type | Premium Economy |
| Aircraft Type | BOEING 747-400 |
| Seat Layout | 2x4x2 |
| Seat Legroom | 12345 |
| Seat Recline | 12345 |
| Seat Width | 12345 |
| Aisle Space | 12345 |
| Viewing Tv Screen | 12345 |
| Recommended | yes |
British Airways customer review
Jonathan Knibb (United Kingdom)
9 hour flight from Houston to Heathrow. Very uncomfortable. When seat in front is suddenly reclined you can get scalded if you have a hot drink on your table. Seats terribly narrow and obstructions in the way of your feet as well. Entertainment system is poor. All the music is American and the film choice is terrible. Difficult to get in and out of seat if not in an aisle seat. Will not be doing this length of journey again unless I can get a reasonably priced upgrade.
| Seat Type | Economy Class |
| Aircraft Type | BOEING 777 |
| Seat Layout | 3x3x3 |
| Seat Legroom | 12345 |
| Seat Recline | 12345 |
| Seat Width | 12345 |
| Aisle Space | 12345 |
| Viewing Tv Screen | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
