Air Canada

Seat Reviews


4 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 73 reviews
4/10
4 star Skytrax Rating
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9/10

"still a nice experience"

(Canada)

Trip Verified | I flew business class after Covid-19 measures were implemented, so I came in expecting reduced cabin service, and that was what I got. That being said, even with all the precautionary measures, I was surprised that they were still able to put a somewhat decent service together. Air Canada uses Super Diamond seats, which arrange passengers in a reverse herringbone configuration. It's a pretty standard product, though I must say I really like the colour scheme that Air Canada uses. It just looks really clean and the colours contrast nicely. Due COVID-19, I requested the upgrade to business as a precautionary measure, and I wasn't disappointed. Even with reduced cabin services, it was still a nice experience. Sure, there's no pillow or bar service- they've warned about this on their website, but as it turned out, when they said they would be serving pre-packaged meals, all they meant was that they weren't going to plate your meal for you. It was still business quality (veal from Hawksworth), but they simply didn't give you that picture perfect plating that is so greatly appreciated. Despite the lack of a pillow, the seats were still quite comfortable, though it could still do with more lumbar support, and the lack of a pillow made the sleeping position a tad awkward because my head was dipped backwards even with the power adjustable headrest. Service could admittedly be a bit more polished, though to be fair, part of this definitely has to do with the COVID-19 precautions. I should probably try upgrading again when this blows over. I do appreciate how quiet the cabin was, and was pleasantly surprised to see that the food quality was not compromised as a result of their infection control measures.
Seat TypeBusiness Class
Aircraft TypeBoeing 787-8
Seat Layout1x2x1
Date FlownMarch 2020
Type Of TravellerLeisure
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
yes
8/10

"stretch your legs outward"

(Canada)

Trip Verified | I picked seat 13A, which is right behind the bulkhead seat. This was a good choice, especially since the bulkhead row does not let you fully stretch your legs outwards, and you also don't get seat storage at all. The seat reclines, and the footrest folds down from the seat in front of you (again, another reason not to take the bulkhead seat). I would note that the Singapore Airlines leg rests for Premium Economy are nicer, since they extend from under your seat. It would be nice if they installed a clip at the end of the tray table, because the second half of it is really flimsy, but on the bright side, these seats were definitely felt newer than the ones they had fitted on their 777-300ERs.
Seat TypePremium Economy
Aircraft TypeBoeing 787-9
Seat Layout2x3x2
Date FlownMarch 2020
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
4/10

"Lot of space"

(Denmark)

Not Verified | Lot of space, very expensive WiFi, and bad food. I was traveling to Copenhagen, had a bad experience in the airport. But my stay onboard was okay. Food was not good at all, the staff was friendly though.
Seat TypeEconomy Class
Aircraft TypeA330
Seat Layout2x4x2
Date FlownSeptember 2019
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
1/10

"discomfort was exacerbated"

(United Kingdom)

Trip Verified | My flight was 10.5 hours in a Boeing 777-300 but the discomfort was exacerbated by the fact that a very large man was sitting in the aisle seat next to me, and a normal sized man in the other adjacent seat. The flight was full - they had to bounce 5 passengers because they had overbooked.
Seat TypeEconomy Class
Aircraft TypeBoeing 777-300
Seat Layout3x4x3
Date FlownSeptember 2019
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Seat Storage 12345
no
2/10

"leg room was also very tight"

(Canada)

Trip Verified | Although not the worst seats that AC uses, the Embraer 190 leg room was also very tight, with old seats, and non functioning USB charging port. Additionally this plane does not provide any AC charging.
Seat TypeEconomy Class
Aircraft TypeE190
Seat Layout2x2
Date FlownAugust 2019
Type Of TravellerBusiness
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
2/10

"Seats are too narrow"

(Canada)

Trip Verified | Seats are too narrow (17) and aisles are too narrow leading to unhappy passengers and crew, maybe tolerable for 5 hr YVR-YYZ but anything else? The 777 cabin width was always a challenge for seating compared to A330 and now A350. Airbus add those extra few inches in width that make all the difference to personal space.
Seat TypeEconomy Class
Aircraft TypeBoeing 777-300
Seat Layout3x4x3
Date FlownApril 2019
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
7/10

"access to the seat was tedious"

(Canada)

Trip Verified | Moving around cabin is difficult and using the washroom depicts that one must stand 10 minutes. The customer accommodation for the access to the seat was tedious. This is not my personal experience, however my wife’s.
Seat TypeEconomy Class
Aircraft TypeA320-200
Seat Layout3x3
Date FlownApril 2019
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
8/10

"seats have easy storage"

(Canada)

Trip Verified | Air Canada North America Business Class is a product that does not compare to any other airline found in Canada. Their meals are plated with silverware, and are accompanied with bread and butter, a salad, and dessert. All seats have easy storage, a nice video monitor, and large legroom. The service is a bit slow, as it takes a while to get a top up on my drink.
Seat TypeBusiness Class
Aircraft TypeEmbraer 190
Seat Layout1x2
Date FlownFebruary 2019
Type Of TravellerLeisure
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
yes
1/10

"Seats are awful"

(Canada)

Not Verified | 5'9 230#, wife is 5'5 170#. Long haul Toronto to Sydney return. Both flights same aircraft In the row of 4 there are 5 metal obstruction, either seat supports or rails to keep your feet out of the aisle. This configuration means there are only 2 large wells for bag stowage, shared by 4 people. This means if anyone plans to use the underseat stowage, you all lose footspace. There are several 120V charge ports under there as well, with sharp corners, positioned to stab you in the shin if you move your leg. Since every person in the row straddles a seat support, you all share footwells; you get to play footsies with a perfect stranger. I'm sure they love that. But the worst part is the recline position. Reclining the backrest, moves the seat forward and up at the front, to create more of a bucket seat. However, this puts your legs into an impossible position. There is no way to stretch out. Simply picture it. The seat cushion is pointing up, while your legs point down. It doesn't work so well. Fully reclined was unusable for me. Speaking to others at the bathroom, other passengers agreed. Seats are awful.
Seat TypeEconomy Class
Aircraft TypeBoeing 777-200
Seat Layout3x4x3
Date FlownMarch 2019
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
2/10

"Boeing 787-9 is poorly configured"

(Canada)

Trip Verified | Boeing 787-9 is poorly configured that passenger comfort is given the least importance. Seat width and seat pitch of 30 inch is too tight for long flight. Seats are too thin and springy. Also long lines at the washrooms.
Seat TypeEconomy Class
Aircraft TypeBoeing 787-9
Seat Layout3x3x3
Date FlownJanuary 2019
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
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