✅ Trip Verified
| The most uncomfortable long haul flight I have been on. I was seated in row 38, an aisle seat on the Boeing 787-9. I am fairly close to average size (barely 6 feet tall and 185 pounds), so not tiny but neither am I a giant by any means. My knees were just about touching the seat in front of me, the seats are very narrow, and thankfully the passenger seated in the middle seat was not large but he did fill the seat and needed all his elbow room. The seats are very short, offering little or no support to the thighs. This adds to the discomfort, particularly on a long flight. I could not stretch both my legs out fully at all while seated. Trying to use some of the aisle is next to impossible due to the extremely narrow aisles. There is barely room for the refreshment carts to pass. I spent a great deal of time on the flight moving my arm and shoulder inwards as the carts and other passengers were passing and bumping into me and there was no space. Seat backs are very thin and offer no support either. Due to all the factors mentioned, I found sleep to be impossible. The passenger at the window seat managed about an hour's sleep but basically had the same complaint, and needed muscle relaxers for her back towards the end of the flight. Anyone getting out of their seats found it necessary to pull on the seat in front of them for balance and leverage. For relief, I got up to stand and stretch at the rear of the plane 3 times on the eastbound flight and 4 times on the westbound leg. Also, on the outbound flight, our connection was a little late so we went straight to board our London flight without buying snacks, etc. Be warned, we found out on board that in economy you cannot buy snacks. You have to content yourself with the dinner and continental breakfast and I think you get a very small bag of pretzels with a drink. Cabin is beautiful. The in-flight entertainment system was excellent, although some people were asking why wi-fi was not available. The selection of movies, TV programs, and interactive games was OK for me. In summary, I will do everything I possibly can to avoid using this aircraft again. If it even means connecting through another city, I will do it. Three days later, I am still feeling the effects.