Star Alliance

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 16 reviews
6/10
No Skytrax Rating
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5/10

"not-to-be-missed lounge"

(United States)

The newly opened lounge in the expanded area of the Tom Bradley terminal justifies going early to the airport. Located within the new space it provides a terrace that gives a panoramic view of the new terminal space. Inside it has a wine wall that stores and displays hundreds of vintages from across the globe. But the most appealing feature is an outdoor patio suitable to year-round use on the Eastern side and providing views of the airport activity on the northern side of the field. Numerous gas firepits provide evening warmth and attention is focused towards a water wall that brings a sense of tranquility to a space smack-dab in the midst of frenetic airport activity. This is a not-to-be-missed lounge if you are flying First Business or are a Gold card member with Star and departing from TBIT. This is truly a one-of-a-kind lounge.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"seating is comfortable "

(United Kingdom)

Although a little dark in places the seating is comfortable and lounge is quite spacious. Good range of food and drinks the buffet breakfast is really good. Great range of newspapers and magazines. Staff at the door are welcoming and helpful with any flight queries.
AirportLondon Heathrow Airport
Type Of LoungeFrequent Flyer
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"First impressions are not good"

(Thailand)

This is the Star Alliance lounge open to many customers. First impressions are not good: cold poorly lit and noisy (with low ceilings). Food looks poor and wine selection is terrible. No champagne few magazines: really a disappointment for a premium destination.
AirportParis CDG Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"it is very basic"

(United Kingdom)

Considering this is Business Class it is very basic - TV blaring in the background limited food and refreshments grumpy staff and virtually no English language newspapers and no magazines. Very disappointed.
AirportCairo Airport
Type Of LoungeFrequent Flyer
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"not very easy to locate"

(United Kingdom)

Terminal 1 at CDG is awful as a building and the lounge is not very easy to locate. A long walk from here to the boarding gate and you still have to clear security after leaving the lounge. Polite staff on duty but nothing more than a "bonjour" offered. The First Class lounge section is quite small seating up to about 30-40 passengers. reasonable choice of reading materials a small self serve bar and some snacks. Breads cheese sandwiches and a hot soup seems to be the standard offering. Small toilet at the back of the lounge no shower facility provided. WiFi easy to connect and a couple of internet terminals also available to use. No boarding calls made but I was lucky that Air China staff came to lounge and advised me of boarding time. By long-haul first class standards this lounge is not up to much and really geared more for short-haul travel needs.
AirportParis CDG Airport
Type Of LoungeFrequent Flyer
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"low ceiling and no windows"

(United Kingdom)

Reasonably comfortable large lounge but felt claustrophobic with low ceiling and no windows. Seating not too easy to find but comfortable enough with plenty of reading material. Food selection poor. Drink selection reasonable. No announcements. Used shower which was good (remember it from old BA lounge that it used to be!) floors seemed rather dirty with spilt food lying around as if little cleaning had happened all day. A reasonable lounge but by no means the best at Heathrow. Will be concerned if this lounge isn't larger when the Terminal 2 Star Alliance airlines start using Terminal 1!
AirportLondon Heathrow Airport
Type Of LoungeFrequent Flyer
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
11 to 16 of 16 Reviews