Star Alliance

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 21 reviews
6/10
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3/10

"lounge is brightly lit and quite loud"

(Germany)

Trip Verified | The Star Alliance lounge is located after passport control in the departure area of Terminal 3 at Cairo Airport. Staff are efficient but a bit cool. The seats are standard business issue and functional. There is only a small selection of food which is rather bland and nit very nice. The lounge is brightly lit and quite loud - so forget relaxation.
Lounge NameStar Alliance Gold
AirportCairo Airport
Type Of LoungeBusiness Class
Date VisitMay 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"better food and beverage selection"

(United States)

Trip Verified | Visited the LAX Star Alliance Lounge again 05/09/23 at 8-11 PM on our way back from SE Asian trip with Hubby. The lounge was quite busy due to many flights to Asia leaving around midnight. However there are still seats available, and buffet and drinks always replenished timely. The cleaners are making more rounds now, dirty plates and glass cleaned quickly so newcomers can find empty seats right away. We chat with an EVA Air rep for the lounge who asked our opinion comparing this lounge with others such as United's. We told her we like both; this lounge due to the better food and beverage selection, but United has a more spacious lounge in Terminal 7 even though the food and especially beverage selection couldn't compare with Star Alliance lounge. There's always tradeoffs between these two that we need to consider when we're visiting LAX, including the terminal we're leaving from or arriving to, and time we need to travel between terminals.
Lounge NameStar Alliance LAX Lounge
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Date VisitMay 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"still one of my favorite lounges"

(United States)

Trip Verified | Used this lounge on 04/26 at 9-11:30 PM as beginning of trip to SE Asia with Hubby. This is still one of my favorite lounges to use. Large seating area (unfortunately the outside area is too cold to use), good drink selection and decent salad buffet. There is a noodle bar in the back, and even though the food buffet only have limited selection most of the items are crowd pleasers (thai green curry, apple crumble etc.) and get replenished quickly. There was sparkling wine and several selection of both white and red wines available, a chilled counter for different types of juice (orange, apple, cranberry) and there is an espresso machine and soda fountain as well. Cleaning service make rounds but perhaps needs to be more frequent, since sometimes there are still dirty plates and glass on tables that make people confused whether they can use the seats or if the seats are still occupied.
Lounge NameStar Alliance LAX Lounge
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Date VisitApril 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"service is even worse"

(Italy)

Trip Verified | Probably one of the worst Star Alliance lounges. The variety and quality of food is 2 out of 5, the service is even worse. There is no buffet and all food is displayed and you have to order a very limited number of dishes. The dishes are mostly low quality carbs (what they call pizza is a disgrace of an Italian pizza) and an extremely salty chicken dish which visually looks like vomit. There is almost none at the bar and you have to find a person to serve you. The coffee is decent. The variety and quality of drinks is well below average. During afternoon hours the lounge is exposed to the sun and there was no air-conditioning making the lounge very uncomfortable.
Lounge NameStar Alliance
AirportRome Fiumicino Airport
Type Of LoungeBusiness Class
Date VisitMarch 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"poor food and drink offerings"

(Thailand)

Trip Verified | The Star Alliance Lounge was crowded, upper floor was closed, poor food and drink offerings, cheap Cremont Sparkling wine instead of Champagne, water dispenser not working, not recommended
Lounge NameStar Alliance lounge
AirportParis CDG Airport
Type Of LoungeBusiness Class
Date VisitApril 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"maybe the best I visited"

(Belgium)

Trip Verified | This Star Alliance lounge was maybe the best I visited during the last year. Very friendly lady on the reception desk. Outstanding variation of food - I entered the lounge able to see the last items of breakfast including several hot and cold dishes. For lunch : several cold cuts cheeses, soup, 3 differenent pastas, fruits cakes and cookies. Great variation of cold drinks - what was self service. Alcoholic beverages and wines and coffees are served. There was a choice of 3 Italian white wines and some better brands of drinks. There was a kind of an open kitchen with a chef preparing the dishes. Quite a spacious lounge with seating areas and lounge chairs. Bathrooms were clean; staff was friendly and there was continuous service for taking away empty plates and glasses.
Lounge NameStar Alliance
AirportRome Fiumicino Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
10/10

"what an excellent place"

(Denmark)

Trip Verified | SAS has re-instated the use of a lounge at Rome with the Star Alliance Lounge. And what an excellent place to spend a couple of hours. The food offerings are varied; bacon, eggs, mushrooms, breads, sandwiches, fruit, cereal and juices, that's just for breakfast. For lunch there is; Pizze, pasta, ravioli, more sandwiches, fresh fruit, salads and lots more. The lounge also has a bartender who also makes a decent cup of fresh coffee. Well done Star Alliance.
Lounge NameStar Alliance
AirportRome Fiumicino Airport
Type Of LoungeBusiness Class
Date VisitJune 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"the lounge was kept clean"

(Thailand)

Trip Verified | The lounge was packed. I hand them my boarding pass and the receptionist explains that the people being turned away are priority pass users, as they need the space for Star gold and Business class passengers. Even though the lounge was packed, me and my mum found some seats. These were relatively clean and I assumed the table was wiped after the previous person left. Breakfast was offered at 4:30am, and I found the choices to be similar to an Argentine hotel breakfast. The coffee machine is very appreciated at this time of morning and as the breakfast was similar to that of a hotel breakfast i didn’t have to pay extra for breakfast at the hotel. It was quite obvious they spent a lot of time coming up with the designs in the lounge. Sculpted furniture and other decorative pieces are places around the lounge. I noticed that the lounge was kept clean despite some spills I made with my coffee. These were cleaned very quickly in the food area. The toilets are individual stalls with sinks in them, and the one I used was spotless. I assume this lounge will look a lot better in daylight. My phone could not connect to the WiFi as there were too many people using the lounge. This is quite a blow to such a good lounge. They accept too many priority pass users. This takes away the exclusivity of flying business class/star gold. And also makes the WiFi slow as too many people are using it. Even though I live halfway around the world from Buenos Aires, if I had the chance to visit Buenos Aires again I would visit again, seeing it’s the only Star Alliance airline lounge in Ezeiza Airport. Hopefully they improve their WiFi in the future!
Lounge NameStar Alliance
AirportBuenos Aires Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

" really made a bit upgrade"

(Switzerland)

Trip Verified | I knew the old Lounge there which was very dark and outdated. Now they really made a bit upgrade, very modern and airy lounge, very tasteful decorated. Staff is very friendly. Good food choice, food quality. Only negative point: there is no shower. Definitely one of the better lounges.
AirportMilan Malpensa Airport
Type Of LoungeBusiness Class
Date VisitNovember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"best lounge on the West Coast of the US"

(Thailand)

Trip Verified | This Star Alliance lounge used by EVA Air is the best lounge on the West Coast of the US and competes with any in the world. The lounge at LAX is large with a great variety of food and fast, friendly, helpful staff.
AirportLos Angeles LAX Airport
Type Of LoungeFrequent Flyer
Date VisitSeptember 2018
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
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