Qantas Airways

Used the lounge when travelling British Airways F-class from HKG to LHR. Facilities are fair but not really up to many airlines First Class levels. The prospect of trying to snatch a meal/dinner before the flight was very limited and aside from some snack type foods or soup there was nothing. Staff at reception polite and friendly but no other service really offered in the lounge aside from cleaning staff. Shower facilities are at the basic end of the quality scale and very mean in terms of the amenities they offer. Not a patch on other Qantas lounges in Australia and clearly BA tries (yet again) to save by using this lounge for their customers (not even any BA branding visible.

Lounge is spacious and ample seating. The food selection while not varied was abundant for the lounge. Shower amenities excellent however a bit concerning to see mould growing on the tiled walls. Catering staff asked if she could make sandwiches for me - a nice touch. Drinks ample. There is not much of a view from this lounge but not a problem for short stay. Internet wifi super.

Lots of free PC's and different types of seating. Busy but some seating. Really good range of drinks and snacks- no sandwiches but lots of hot food and salad if wanted. Very clean and lots of staff. Impressive.

Qantas has hired room 5 above gate 21 which is a fairly large area. Lounge had a good feel to it with plenty of food and drinks available. Staff good and children rooms and business computers plentiful. Only gripe would be the lack of toilets. Toilets were huge one toilet rooms and the lounge only had two per gender. Seeing as this route has only been operating the last 2 months this lounge is more than adequate for the one Qantas flight

A pleasant lounge with showers and willing staff. Fine selection of food - wines not a great standard. Plenty of seating and computer positions. Sadly no view. Shared with BA - but few UK newspapers.

Nice atmosphere comfortable lounges great wifi stunning bathrooms but food choice very poor and no view or outlook.

An exceptionally good a la carte food service provided and staff are very pleasant. Excellent computer facilities. Very modern and clean shower rooms with high quality amenities. The lounge also has a very good spa and massage area. Without question a better first-class lounge than any others that I have used.

I use this lounge a few times a year. Every time it is very crowded and thus noisy. Hardly a place to unwind before a flight or between connecting flights. In fact it is one of the most crowded lounges I use anywhere in the world.

Great breakfast options. Free wifi. Lots of reading material and seating options. Great decor. Only gripe was the espresso coffee machine wasn't staffed until I was boarding at 0800. The machine coffee was okay so I survived!

Best lounge I've been in. Staff so attentive without hovering. Spa treatments are first rate. Food in restaurant is cooked to order. A very pleasant experience and made a 6 hour transfer very tolerable.