Qantas Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 252 reviews
5/10
4 star Skytrax Rating
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5/10

"a quiet comfortable lounge"

(Australia)

A quiet comfortable lounge poor view outside. Food and beverages plentiful and good. I was doing some work with a colleague while waiting for our flight and found the wi-fi a bit slow but connection was easy and stable. Friendly staff who circulated constantly to keep the place clean.
AirportAdelaide Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Stunning lounge"

(United Kingdom)

Stunning lounge. Food excellent surroundings tranquil and very comfortable. The lounge features a wall of green live plants. Washrooms and showers spotless and amenities were first class. Dining was excellent panoramic view of aprons.
AirportSydney Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"reasonable airside view"

(United Kingdom)

Pretty decent lounge with reasonable airside view. Food selection is limited and expected more in an international lounge. Fairly spacious. Fast internet access. Overall 3-Star standard.
AirportBrisbane Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"service was excellent"

(United Kingdom)

Service was excellent. I had a long wait and after a very relaxing massage and shower I was tired. A member of staff spoke to me when I stirred just to check what flight I was on so he could wake me if I appeared to be sleeping through the flight boarding call. Could improve the amenities in the showers however for a first class lounge you expect female amenities rather than the more general ones.
AirportSydney Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"staff are very friendly"

(United Kingdom)

As per previous comments - a small lounge which comfortably accommodates a full business/star class cabin and QF Club members. Not a lot is provided in the way of television entertainment however food and beverages are well stocked. Staff are very friendly and only too willing to help. Wi-Fi is confusing: as this lounge is shared with American Airlines it uses their pay- per-use wi-fi. This service is provided free to QF passengers. Talk to the desk staff who will provide you with details of how to log-in. This lounge certainly beats the cramped and uncomfortable departure lounges in HNL airport.
AirportHonolulu Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"small but run by friendly staff"

(United Kingdom)

Qantas Club at HNL is quite small but run by friendly staff who are available for assistance. The food and beverage areas are small but well stocked. I was there for a morning flight and was happy with the pastries cereal and fruits on offers.
AirportHonolulu Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"cleanliness needed to be stepped up a notch"

(United Kingdom)

Staff although helpful appeared to think keeping things clean was beneath them. The cleanliness of the place needed to be stepped up a notch for me. Quality of the food was average the fact they shut the coffee bar was completely odd. I was told to use a cheap vending machine? Range of wines and other beverages generally good.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Incredibly quiet, everyone was whispering"

(United Kingdom)

A really small and uninviting lounge compared to the normal QF fare. Incredibly quiet - everyone was whispering! No TV internet. Almost no food (packets of chips only for most of my stay then a few sandwiches) and no staff noticed when the wine ran out. Why not use the BA lounge instead?
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a clean and tidy lounge"

(United Kingdom)

A clean and tidy lounge - although by the time all eligible passengers are in the lounge it can be quite cramped and busy. It is operated by two staff who work hard when the lounge is full as it serves both JQ and QF flights including QC members traveling on JetStar economy. I recommend arriving early as access can be denied when the lounge hits peak capacity. There can be a lengthy queue to enter at times as there is only one person manning the reception desk and she must record your details manually as you enter. Food and beverage amenities are adequate. There is no television but there are 3 PC terminals. WiFi coverage is a bit confusing as most pax needing access needed staff assistance to log in. Overall a good lounge and an alternative to the bus shelter that is HNL terminal.
AirportHonolulu Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"very limited selection of food"

(United Kingdom)

Crowded. One main seating area mainly lounge seats with some cafe tables next to the bar but also separate areas to watch TV. Very limited selection of food although could purchase some cafe style meals. Complimentary vouchers (2/person) for drinks. There is a small children's room with electronic games and computer. Bathrooms located only at one end of lounge which seems a long way from TV areas. Only 2 computers were available on the evening we flew (other 2 out of action) which seems inadequate for such a busy lounge.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no