Qantas Airways

✅ Trip Verified | I purchased a flight ticket from the Qantas website on a China Airlines codeshare flight from Sydney to Taipei. Upon arriving at the front desk of the Qantas business class lounge, I presented my flight ticket with my flight code and Qantas membership number. I asked the front desk staff to verify my lounge reservation (as the lounge was redeem with an AMEX credit card invitation). She didn`t even notice my flight ticket and she said "we never work with with China airline, I don't know where your ticket is from". Eventually she probably realized she was wrong, and she let me into the lounge room. As you can see on the photo, the buffet area was messy and uncomfortable. Nothing was refilled and seem no one do cleaning. I only stayed for about 30 minutes or so. To sum it up, the experience was terrifying.

✅ Trip Verified | Overcrowded and lacking in all that you would expect from a Business Class lounge. Due to flight delays we were in the lounge for around 7 hours. Extremely poor food offering - no decent breakfast option and lunch only after 12 noon. Lunch is a generous description - if you call unappealing chilli con carne (a cheap, stingy and "cop-out" offering also favoured by British Airways and a universally unappealing meal choice) a decent lunchtime offering. Officious staff which I found rather a surprise - like they're doing you a favour by letting you into "their" lounge. So many lessons to be learnt here - of what not to do.

✅ Trip Verified | The worst Lounge I have so far come across. The catering was below average and nothing was a standout. Usually you can always find something decent to eat but the only thing I remotely liked was the beverages, with the alcohol hidden and only given when asked. The other facilities was an absolute joke, the one shower didn't even lock. Why Qantas let its Premium passengers use this Lounge is beyond my comprehension. The Lounge team were very polite, the only highlight I can point out.

✅ Trip Verified | Had checked in early and went straight to the business class lounge. Easy to find and was quite spacious. It was also quite busy. There was plenty of food and a good choice of items. I had breakfast in the lounge and also connected to WiFi which was easy and the internet speed more than adequate. It was relatively quiet (no flight announcements are made) so I had quite a good rest before boarding. It was not far from the lounge to the Boarding Gate.I

✅ Trip Verified | I used this lounge even though was flying with Cathay Pacific. It is my home lounge being a Qantas FF. Now this is a combined lounge for all grades of flyers. It is also open to the terminal so there will be some background noise occasionally from announcements. This is one of my favourite Qantas lounges and with London, Singapore and Sydney First amongst the very best out there. The seating is ample. One thing Qantas might consider is putting in some recliners in a quiet spot. I had a 6 hour stop and so a few moments kip would have been great. The food choices were great. There is a communal table and a good place to meet and chat to your fellow travellers. The showers are good, not quite like the Cathay ones but do the job. Great bar also. If a One World FF, this should be on your default list when flying through HK.

✅ Trip Verified | It was not what I expected. I know the space was struggling because of overcrowding but even with the extension to the lounge due to recent renovations yet I find to be a large space with no personality. The reception seemed like a space for staff to congregate rather than a warm welcome for passengers. So much seating including 2 bars and 3 islands for a buffet spread but the options for food was so limited I would rather eat in the terminal as Changi Airport is one of the best. Staff were present, cleaning and assisting where they could but that did not save face for the lack of customer service, catering and even power plugs. Due to the disappointment my partner and I went over to the British Airways lounge and it was top notch. I would recommend the Lounge but it really needs to up it's game and with the opening of the first class Lounge, that will give a better experience to higher tier passengers.

Not Verified | The business class lounge was well stocked and decent food offerings. It was clean and staff were constantly walking around checking on passengers. There were great shower facilities and amenities. The only thing missing is a great view of the apron which is obstructed. I guess if you want this you would have to visit the first class lounge one story up. Honestly one of the best parts of travelling with Qantas.

✅ Trip Verified | This is one of the best lounges I have visited. It has dining area, which is well served and has great selection of menu for breakfast. I wonder how it will be for dinner. Shower rooms are clean and have plenty of space. It even has a spa that needs reservation.

✅ Trip Verified | I'm probably in the company of many frequent flyers who have a gripe about the otherwise superb lounge at Changi. It just become a complete scrum at certain times. I was on QF2 en route to Sydney and the place was heaving. Had a quick shower and a plate of fruit but at the bar. Otherwise the place was packed. Qantas need to control numbers by limiting Qantas club members. The new First lounge cannot come soon enough.

✅ Trip Verified | The London lounge is a great place to visit. Great bars upstairs and downstairs plus table service. The buffet is good although this time the sponge cake was missing. I got there early and so had quite a few hours to spend there. It does get very busy and so took refuge in the book stores outside before heading off to the flight. Great barman this time who was very amusing. Some of the other staff could be a little more friendly but overall one of my favourite QF lounges.