✅ Trip Verified
| I returned from a trip to Mexico yesterday with my wife and 8-year-old child. On my way down the previous Saturday, we had a layover in SLC from GEG and took them to the Delta Lounge. I have a Reserve card and was going to use one of my passes for my wife and my daughter I assumed would just come along. After showing my boarding pass the attendant then typed some things to allow my wife in with one of my passes and we enjoyed some time in the lounge before flying out. On the way back yesterday we again stopped in at the lounge between flights. I scanned my boarding pass and the attendant then came over and I said I had another pass for my wife. They said all passes had been used a few days earlier. I said that must be a mistake because I had two and only used one for my wife. They told me both had been used, for my wife and child. The attendant then told me the charge for both of them to enter the lounge would then be $100. I understood the $50 for my wife but I was very taken aback that I was being charged $50 for my 8-year-old daughter who was only going to have a cookie or two! $50 for an adult I completely understand with liquor and food, but a child cannot possibly warrant a $50 charge. I paid the fee because we were already there and my daughter was looking forward to going back and having a cookie, but I felt, and have continued to feel, taken advantage of and this experience has left a very uncomfortable feeling with me. To add more insult once inside they closed down half the lounge's food serving area during dinner time and the lines backed up and the food coming out slowed down. I have always enjoyed the lounge when traveling by myself or with my wife but going forward cannot warrant the cost of bringing a small child so will not be going at all. I don't know if I will continue my business with Delta because of this. It was a very unfortunate ending to a great vacation. I called Medallion customer care to inquire about this and was very bluntly told that this is just the way it is. I think it may be time to give another airline a try.