✅ Verified Review
| Delta Sky Club Lounge (Terminal 4, Concourse B - near Gate 31). Arrived after a longer international flight for a domestic connection and was looking forward to enjoying a shower and change of clothes, only to be appalled at the condition and quality of this lounge. The lounge was pushing its maximum capacity (so it seemed) and was exceptionally noisy as a result. Food selections were limited and definitely were not top quality nor were they healthy (given the amount of salt apparently used in their preparation from the two items I attempted to sample). Having arrived after enjoying exceptional food and hospitality in First Class on an Asian carrier, I wasn't able to eat any of the prepared foods available (given how greasy they were) and the quality/poor condition of the few selections of vegetables available left a lot to be desired. Bar staff seemed interested in serving the loud/boisterous people who had already consumed previous alcoholic drinks; getting the staff's attention was difficult. Seating was uncomfortable, decor was dated, carpets and floors were worn/dirty and the noise level/announcements precluded my hoped-for snoozing during the long lay-over between flights. Made an appointment to have a shower and was disturbed by the poor condition of the shower facilities, which were dirty (in spite of being "cleaned" between users) and had black mould visible in many areas of the one I was given. Towels were on the small side, were worn and were branded with a non-partnered hotel chain's name. Hair dryers were not available in the room and had to be requested before entering. Shower amenities were of poor quality and were of small quantities. Due to an unannounced gate change, I took the airside shuttle to Terminal 2 and visited the Delta Sky Club Lounge located upstairs on the Mezzanine level. This lounge offered a better selection and quality of food, was significantly quieter and promoted a relaxing atmosphere/environment. Shower facilities were available here but I did not investigate their quality/cleanliness. Overall experience from the T4 lounge was off-putting enough that I will not be using Delta Air Lines for future travel plans unless absolutely necessary (e.g., they are the only carrier serving my intended destination).