Delta Air Lines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 91 reviews
4/10
3 star Skytrax Rating
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3/10

"a decent size with a mix of seating areas"

(United States)

I recently spent approximately 90 minutes in the PDX Sky Club prior to boarding a red-eye flight to ATL. Overall the PDX club was fine. It was of a decent size with a mix of seating areas and types (TV lounge quiet areas bar etc.). The only negative was that the club was lightly staffed (one agent and one bar attendant) and both staffers clearly were looking to hustle people out of the club and close up for the night; in fact the bar attendant spent most of her time away from the bar. The club had a decent number of people waiting in it but it didn't feel crowded. Also the club only has one TV which means that people have a choice of just one program.
Lounge NameSkyClub
AirportPortland Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"clean neat and well kept up"

(United States)

The style of this lounge is in a Southern plantation setting. I found it clean neat and well kept up. There was no trash sitting around waiting to be picked up on the tables. Kids area was a nice area with a lot of choices for them to pick from. The problem with this and other Delta lounges the food selection is very poor. Tailmix cookies and fruit can only go so far.
AirportOrlando Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"reception desk is neither inviting nor friendly"

(United States)

I have to agree - reception desk is neither inviting nor friendly. We had a miserable experience checking in with Laura - she was rude completely unhelpful and frankly dismissive. I have never in my life experienced that level of unfriendly customer service - anywhere! Naturally I asked to speak to her manager. She called her manager on the phone spoke to him and then reported to me that he didn't want to talk to me - he was too busy. And then she hung up the phone. Fortunately a Delta representative happened to walk by and we were able to flag her down and she immediately helped us and we were settled into the lounge. We let her know how rude the reception is at the front and yes we called out Laura specifically. I thought it was so weird that upon seeing our displeasure with her service that Laura never apologized that her manager didn't want to speak to us and that in the end it was a Delta rep and not a Sky Team rep who ended up assisting us and providing customer service. I have sent a letter to Sky Team and Delta to tell them about the experience and to reiterate that the front desk needs customer service training and possibly better management - clearly there isn't much supervision going on up front.
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"small lounge it was hard to find a seat"

(Switzerland)

Small lounge it was hard to find a seat. No real meal choices difficult to get something to drink as the bar tender was always leaving the bar. Everything seemed quite dirty. Staff uninterested they send passengers for the Air France flight to Paris one hour to early to the gate. Not really a nice place.
AirportMiami Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"I was disappointed but have been to worse lounges"

(United Kingdom)

The lounge is located in the satellite building next to gate 18. Very convenient for the gates. The welcome was a little rehearsed and not particularly friendly (but not unfriendly). The lounge is medium size but during my visit very busy. Available food was nuts shrink wrapped cheese and some carrot sticks. Drinks available from a server with a rather stern attitude. I had a G&T but it looked well stocked (although the tonic was from one of those awful fizzy drink guns). The seat was dirty and the rest of the lounge felt grubby warm and crowded. There were high tables to sit at and plenty of power outlets throughout. There's one hour free wireless in the airport. Not sure if there is free wireless in the lounge. Overall I was disappointed but have been to worse lounges.
AirportBoston Logan Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
2/10

"characterless and a little unfriendly"

(United Kingdom)

I found this lounge to be characterless and a little unfriendly. The toilets were filthy but the rest of the lounge was clean. Plenty of seating - watch out for the dangling lights I saw one man hit his head very hard when getting up from his seat. I was there early in the morning and breakfast was available - average nothing special. Alcohol was not available in the lounge until after 10am (my flight was at 9:30!).
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
no
4/10

"remarkably easy to find"

(United States)

The 4Deck Lounge was remarkably easy to find. It was somewhat crowded the morning I visited - a nice selection of cheese crackers drinks etc. My disappointment was the inability to connect to wifi and limited tools available on the lounge computers. The host tried to connect me to wifi without success.
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no showers no tooth brushes no changing rooms"

(United States)

Delta Sky Club system in Terminal E has 2 clubs. Both have some snacks soft drinks bad coffee and lots of booze. According to the advertisements Delta is now a world class airline. If these lounges are any indication Delta is a poster boy for how not to be a world class airline. There are no showers no tooth brushes no changing rooms no food except snacks no fruit juices no computers and no telephones. It seems that all you have is what you can bring with you. I'm not comparing Delta to airlines such as Singapore British Airways and Korean lounges which are great but to US carrier lounges which far surpass the Delta product.
AirportAtlanta Hartsfield Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"do not offer much in the way of food"

(Japan)

I went to several Sky Club lounges (MSP MSY RDU) and they are adequate. They do not offer much in the way of food but not bad if your flight is delayed. There is free wifi in all the lounges and even computer use for those not traveling with their own. The one I entered in terminal E at ATL was really not good. It was the old style (not renovated like many are now) quite large but very crowded. There were numerous children in there! Staff behind the bar were unprofessional and talking about inter-lounge politics and not attentive to staff and the bathrooms were dirty and locks didn't lock properly. It's just slightly better than being in the general boarding area.
Lounge NameSkyClub
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the food selection well there was none"

(United States)

Either I've become spoiled by (even domestic lounges) lounges in other countries and of other airlines or Delta has set a low bar. Coffee is a ready mix type machine and taste as such. A simple drip machine from Target would serve a much better product. The food selection well there was none. Yogurt some granola and not a bowl insight to put it in. The rest was cookie/biscuit type snacks. If alcohol were a staple of any sort one would be in luck. Plenty of booze and beer. Get a clue Delta! You are supposedly a "World Class" airline now.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no