Asiana Airlines

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 43 reviews
5/10
5 star Skytrax Rating
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5/10

"excellent state of the art facility"

(Australia)

Excellent state of the art facility to relax in before long haul flight. Lounge design was very attractive and made to look like a European library and the grand piano added a nice touch. Lighting pleasant and plenty of comfortable loungers massage chairs and relaxation rooms were offered. Food and beverages were excellent and much like those served onboard with both hot and cold options. Toilets and shower facilities were very clean and expensive bathing products were offered. Convenient locations to do some work and free wifi was also available. Staff service very pleasant.
AirportIncheon Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"I was expecting more"

(Australia)

An okay interior but some of the chairs are in substandard condition. Remember that ICN is Asiana's hub and I was expecting more. Food that was offered is not good. Two choices plus noodles. Only four choices of hard liqueur.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"lounge was certainly above average"

(Australia)

Asiana's Incheon First class lounge was certainly above average although I expected more considering it is their main hub. The lounge is spacious and luxurious with modern facilities. The shower rooms and toilets were pleasant and maintained well. The staff were immaculately presented and their service was exceptional. The main let down was the substandard food. Although there were still quality food and wine on offer it was nothing spectacular and the options seemed quite limited. Nonetheless the lounge is comfortable and allows for plenty of relaxation which is the main thing.
AirportIncheon Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"it was fairly crowded"

(Australia)

First time to use this lounge around 5 pm yesterday and it was fairly crowded. It provided us more than adequate facilities. Overall above average.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"limited food variety"

(New Zealand)

Very disappointed with Incheon Asiana business lounge. Limited food variety not enough showers tired furniture. Attentive staff but its what they have to work with.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a windowless spacious room"

(United States)

Located on the 2nd level of the departure area the lounge is a windowless spacious room with a self serve bar offering beer hot/cold beverages and mediocre snacks. Private lavatory without any shower facility.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"clean and tidy lounge with comfortable seating"

(United Kingdom)

Clean and tidy lounge with comfortable seating this lounge is operated by Swiss Intl Air Lines. No real choice of food except a few cakes and a pretty poor excuse of a shower. Asiana could do with using a much better lounge to compliment their great airline. The lounge is also before security!
Lounge NameSwiss
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"this lounge is lacking behind"

(United Kingdom)

Mock European Manor is a little too mock but this is Korea. Friendly and attentive staff. Food for a first class lounge was mediocre. A lukewarm beef dish and a lukewarm prawn dish (these were the better dishes). Only wine was Californian Chardonnay although Moet was on offer too. Seating is comfortable massage chairs excellent and internet connection was very fast - shame seats do not have laptop power outlets. Lacking day beds. Overall compared to Swiss or Lufthansa first class lounges in FRA or ZRH this lounge is lacking behind.
AirportSeoul Incheon Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"this needs a real sort out"

(United Kingdom)

This needs a real sort out. Claustrophobic in the low ceilinged area the high ceilinged area is like being in a 3rd rate hospital waiting area. Seats uncomfortable food average drinks range very average.
Lounge NameStar Alliance Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
5/10

"one of the best airline lounges in Asia"

(United Kingdom)

Perfect lounge except for the very limited food offering. Shower rooms equipped with brand names amenities. Definitely one of the best airline lounges in Asia.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no