Asiana Airlines

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 43 reviews
5/10
5 star Skytrax Rating
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4/10

"lounge was a welcome contrast"

(Japan)

I had a six-hour stopover in Seoul Incheon and used this lounge. The seats were comfortable the lounge was never too crowded and there was an excellent choice of food. My only gripe was the washroom. It was rather small but I was able to use the one in the neighboring First class lounge. To add some perspective I was on a trip from St Petersburg to Hiroshima via Moscow and Seoul and the lounge was a welcome contrast to the Aeroflot lounge in Sheremetyevo Terrminal D.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
4/10

"not a bad lounge in a stellar airport"

(Canada)

Very good lounge for depart from Seoul to LA. Internet service very good food ok. I do note the comments on noodles - yes a tad tacky but actually like noodles so not that bad really. Lots of the chairs are more stadium - rows all facing the same direction so number of seats that are more for 2 people to sit together is a lot less. Still overall not a bad lounge in a stellar airport. And yes Japan and Korea have the best toilets ever.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"very comfortable and nicely decorated"

(New Zealand)

Great lounge. Very comfortable and nicely decorated. The food was lovely and continually serviced. Coffee great. Toilets were of a high standard with an attendant. High quality toiletries and very clean. We enjoyed this lounge.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"Comfortable but a bit dated"

(New Zealand)

Comfortable but a bit dated. Seats comfortable. Didn't like the food set out and ended up eating toast and peanut butter. Good coffee.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"this place has got worse"

(Australia)

Extremely disappointed we were here a month ago and this place has got worse! Now they have plastic cups for wine! I suppose that is an improvement as last time we were here they had no wine! There are four types of lettuce to eat and cups of noodles tea coffee and soft drinks no beer a white wine a red and four types of spirits. I have read the previous reviews and the lounge appears to have got progressively worse. In all fairness to Asiana there is a sign up apologizing for things while they improve the lounge however I would say they have left it far too long before doing anything! As already mentioned the seating is uncomfortable and there are not many power outlets. We have flown business class with a lot of airlines and I can't fault the in air experience with Asiana however their lounge experience leaves much to be desired.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"quite spacious with lots of seats"

(Hong Kong)

Business class lounge is quite spacious with lots of seats very welcoming staffs. Speedy Wi Fi. Food wise there really isn't a lot of choices it was strange to see so many cup noodles being stacked out kind of cheap to be offered cup noodles rather than proper hot meals (there was only a very few). Choices of drinks not bad quite a busy lounge at 5pm. All in all an average experience slightly underwhelming.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"it really needs some attention"

(South Korea)

This lounge at 8am was very crowded. The chairs and couches were poorly designed and showing some wear and tear but lounge well maintained and clean. Limited choice of food and salad bar fresh eggs were available. Shower was very good. Great wi-fi and plenty of computers if you do not have one. Overall not too bad but it really needs some attention on seating and food selection.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"lounge was very overcrowded and struggling"

(Australia)

The lounge was very overcrowded and struggling. Glasses and plates were left uncleared bench top tables were left uncleaned. Food and drink choices were limited and of poor quality. Frankly the lounge was unacceptable for a supposedly 5-star airline. Better quality seating food drink and WiFi was to be found outside of the lounge.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"nothing changed since I started using the lounge"

(South Korea)

Nothing changed since I started using the lounge in 2010. They only serve little food for their guest. Asiana need to change their lounge service. I think they need to change this better to show their inflight menu.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"Pleasant venue to relax in before long flights"

(Australia)

Clean and spacious with friendly staff was my experience in the Asiana Business Lounge at Incheon. Good mix of food options in a buffet style and drinks were plentiful (alcoholic beverages were perhaps a little limited but onboard wines made up for it). Nice shower rooms available to use good variety of chairs and the lighting created a relaxing atmosphere. Pleasant venue to relax in before long flights.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes