Air New Zealand

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 68 reviews
4/10
4 star Skytrax Rating
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2/10

"this lounge is a nightmare"

(New Zealand)

This lounge is a nightmare. It is leased by Air NZ and they apparently have no options but one is better off not to even go in. The food selection - none. The wine selection ditto. No showers. It is tiny and cramped and unappealing. When we were called for our flight and saw what was on offer in the terminal we wished we had just stayed there.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
3/10

"now tired and shabby"

(New Zealand)

Originally attractive but now tired and shabby - carpets furniture fabric look like pub furniture in need of replacement. Food better than previous experience. Flight indicator board useless - our flight was 90 minutes late but this never showed. Staff were also unaware of the delay even though the airline had phoned me. Time for a major upgrade.
Lounge NameKoru Lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"initially there was plenty of room"

(Australia)

We really liked this lounge. Arrived about 5pm on a Monday night and initially there was plenty of room. It got busier later but it still had a nice ambience. Plenty of refreshments and snacks. One of the airlines better lounges and streets ahead of Auckland International lounge.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
4/10

"pleasant overall experience"

(Australia)

Spent 2 hours there on a Tuesday afternoon and was a pleasant overall experience. It's a good size and divided into several areas with a good variety of seating cell phone-free zone and kids play area. Food selection with a couple of hot choices and the usual cold fare. Trays of fresh baked cookies was a pleasant distraction. The beers and wines were above average. Customer service at the flight desk was friendly and prompt. My only gripe was the slow pace of table cleaning.
Lounge NameKoru Lounge
AirportAuckland Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"it was an awful lounge, over crowded"

(Australia)

A Friday night at LAX it was an awful, lounge over crowded 2 Air NZ flights and A Virgin all departing within an hour no seats and screaming babies. If you pay to fly Business entry to the lounge should be automatic not on a first come basis.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"there's just nothing inspiring about it"

(United Kingdom)

Used this lounge for a Virgin flight and whilst not a bad lounge it's not a great one either and is certainly no Virgin Clubhouse experience. Decent selection of wines and self serve snacks but other than that the options pretty much amount to sitting and looking out of the window. There's just nothing inspiring about it - that said it's certainly more pleasant than the rest of LAX terminal areas.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"quite a comfortable lounge"

(United Kingdom)

Quite a comfortable lounge while not very exciting. Good selection of NZ wines cold meats cheese biscuits and bread with salad all self service. Several work stations with a rather slow internet connection. Staff polite and helpful. One grudge is the seating arrangements all of the side window tables are set for four people they always seem to be occupied by just one person who takes over the whole space confining the rest of the passengers to squeeze into the area in the centre. Not the best but certainly much better than having to use the dreadful facilities (or lack of them ) in LA airport
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"Drab and uninviting"

(Australia)

Lost a bit of sparkle over the last visit. Seems like every airline on the planet has use of this lounge. Drab and uninviting. Good drink selection. Food very average. Koru membership comes up for renewal soon-I won't be renewing.
Lounge NameKoru Lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"no views of airport at all"

(Australia)

Lots of changes since last visit. Most changes not good. Overcrowded and uninviting. No views of airport at all. All windows frosted!. Never again. Will not be renewing Koru membership.
Lounge NameKoru Lounge
AirportAuckland Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"in need of an overhaul"

(United Kingdom)

Etihad are one of a long list of airlines which use this lounge. Inside it was clear that this lounge was in need of an overhaul. The furniture was tired and a bit grubby. Food on offer was pretty poor by Air New Zealand standards and replenishment was sluggish at best. A good selection of beverages and alcoholic and non alcoholic drinks. The lounge has good views across the airport and good internet and wi-fi facilities. Showers nice and the attendants in the toilets and showers were better than in the catering side of the lounge.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no