Air New Zealand

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 71 reviews
4/10
4 star Skytrax Rating
Sort Reviews by :
Show
2/10

"tired tatty and ill-conceived"

(United Kingdom)

It is tired tatty and ill-conceived (where I was sitting I could hear at least two tv's simultaneously and the clatter of pool balls.) I picked up the seat cushion to try to make myself more comfortable - let's just say I don't think anyone has done that in a long time there were a fair few renegade peanuts bits of paper and dust under there. The carpets and fabrics are well past their best (I don't think cushions with holes in them is a good look). It is self service at the bar and buffet. There was very little choice of food and what there was unappetising and the presentation needed tidying up the platters were virtually empty the pancake machine was surrounded by cast-off pancake pieces. It really seemed like just the scraps were left. It appears that if you want to clean your teeth you ask the person on reception!
AirportMelbourne Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
1/10

"all available space is crammed"

(United Kingdom)

Air New Zealand use the Eva Air lounge and it is not very good. The lounge itself is big enough but all available space is crammed with tiny chairs. There is very little space to put your things and relax. Food and beverage is limited and toilets are dirty. Don't even think of a shower there isn't one. Good view of the Tarmac though. Found out later that Air New Zealand Business Class passengers can use the United lounge this would have been helpful to know before heading to the Eva lounge. Wished I had avoided this lounge.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"comfortable lounge with plenty of seating"

(Australia)

Comfortable lounge with plenty of seating and partial views of the tarmac and runways. Good snacks and food on offer and great selection of drinks. Better than their flagship lounge in Auckland.
Lounge NameKoru Lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"this lounge is a nightmare"

(New Zealand)

This lounge is a nightmare. It is leased by Air NZ and they apparently have no options but one is better off not to even go in. The food selection - none. The wine selection ditto. No showers. It is tiny and cramped and unappealing. When we were called for our flight and saw what was on offer in the terminal we wished we had just stayed there.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
3/10

"now tired and shabby"

(New Zealand)

Originally attractive but now tired and shabby - carpets furniture fabric look like pub furniture in need of replacement. Food better than previous experience. Flight indicator board useless - our flight was 90 minutes late but this never showed. Staff were also unaware of the delay even though the airline had phoned me. Time for a major upgrade.
Lounge NameKoru Lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"initially there was plenty of room"

(Australia)

We really liked this lounge. Arrived about 5pm on a Monday night and initially there was plenty of room. It got busier later but it still had a nice ambience. Plenty of refreshments and snacks. One of the airlines better lounges and streets ahead of Auckland International lounge.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
4/10

"pleasant overall experience"

(Australia)

Spent 2 hours there on a Tuesday afternoon and was a pleasant overall experience. It's a good size and divided into several areas with a good variety of seating cell phone-free zone and kids play area. Food selection with a couple of hot choices and the usual cold fare. Trays of fresh baked cookies was a pleasant distraction. The beers and wines were above average. Customer service at the flight desk was friendly and prompt. My only gripe was the slow pace of table cleaning.
Lounge NameKoru Lounge
AirportAuckland Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"it was an awful lounge, over crowded"

(Australia)

A Friday night at LAX it was an awful, lounge over crowded 2 Air NZ flights and A Virgin all departing within an hour no seats and screaming babies. If you pay to fly Business entry to the lounge should be automatic not on a first come basis.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"there's just nothing inspiring about it"

(United Kingdom)

Used this lounge for a Virgin flight and whilst not a bad lounge it's not a great one either and is certainly no Virgin Clubhouse experience. Decent selection of wines and self serve snacks but other than that the options pretty much amount to sitting and looking out of the window. There's just nothing inspiring about it - that said it's certainly more pleasant than the rest of LAX terminal areas.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"quite a comfortable lounge"

(United Kingdom)

Quite a comfortable lounge while not very exciting. Good selection of NZ wines cold meats cheese biscuits and bread with salad all self service. Several work stations with a rather slow internet connection. Staff polite and helpful. One grudge is the seating arrangements all of the side window tables are set for four people they always seem to be occupied by just one person who takes over the whole space confining the rest of the passengers to squeeze into the area in the centre. Not the best but certainly much better than having to use the dreadful facilities (or lack of them ) in LA airport
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes