Air New Zealand

This is the worst business class lounge I have ever encountered - difficult to find a seat tables piled high with dirty crockery and glasses - took more than an hour to be cleared. The food on a tiny counter was limited to stir fry or pasta in cardboard cups both of which were unpleasant - no Sandwiches savouries or salad options. If it weren't such along walk from the min terminal we would have returned there and paid for our food and drink. Business Class passengers deserve better than this.

I found this lounge very dirty with cups plates and spoons lying around the tables not collected by service staff. It was a Business Lounge being used by Thai Airways First Class passengers. In the internet room there was a major disagreement between two passengers. One of whom was talking loudly on his mobile phone making it impossible for the other internet users to concentrate. This matter was report to the lounges' front desk but they seemed to ignore the complaint.

We spent a couple of hours in the lounge yesterday and couldn't really fault it. OuR flight was departing around 2130 to LAX. There was plenty of food and drink plenty of seating wifi worked fine the back massage was excellent. Yes some of the furniture looked tired.

Extremely dated and tired furniture messy and crowded. It's supposedly the Business Class Lounge but Premium EY passengers can use it too. Great for them but diminishes the exclusivity that Business Class should get considering the premium price tag. Arrived at the lounge at 10.15pm for our 11.45pm flight hoping to have a light meal so we could go straight to sleep once on the plane. Found staff clearing the "trucker cafe"-buffet-style food table because "dinner was finished." Great. The only food available was picked-through cheese and crackers muffins (?!) and biscuits. Asked service staff for even a cup of hot soup but nope sorry not available. The coffee bar was closed as well and the only coffee/tea available was self-serve brewed. This despite the fact that there were so many people lounging around waiting for their flights - so much so that it was difficult to find any place to sit with any silence or privacy. Any free space on the sofas and tables were littered with crumbs used plates cups and glasses. Some staff were around clearing things away but hardly enough to cope with the number of passengers there. Very disappointing. Finally found a quiet spot to settle it near the back and decided to partake of the "free massage" for long-haul Business passengers. Approached the table presented boarding pass and was told sorry massage room was closing for the night. Quite a number of long-haul ANZ flights leave at night - including flights going to LON and LAX which have the highest fares. Why doesn't the lounge operating hours reflect this and have extended food/service hours to cater to these premium passengers? Considering this is Air New Zealand's main hub we thought the lounge here would be impressive which is why we came for our flight early.

Tired looking lounge with dated decor. Staff pleasant and professional. Limited selection of food & beverages. Washrooms provide very basic facilities and need updating. Screen for flights info only at entrance; no other screen is available elsewhere in lounge though boarding calls were made. Wifi available. Free massage available to Business passengers. One would think NZ has its best lounge at its hub - if you think that you will sure be disappointed.