Air New Zealand

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 74 reviews
4/10
4 star Skytrax Rating
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2/10

"it was an awful lounge, over crowded"

(Australia)

A Friday night at LAX it was an awful, lounge over crowded 2 Air NZ flights and A Virgin all departing within an hour no seats and screaming babies. If you pay to fly Business entry to the lounge should be automatic not on a first come basis.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"there's just nothing inspiring about it"

(United Kingdom)

Used this lounge for a Virgin flight and whilst not a bad lounge it's not a great one either and is certainly no Virgin Clubhouse experience. Decent selection of wines and self serve snacks but other than that the options pretty much amount to sitting and looking out of the window. There's just nothing inspiring about it - that said it's certainly more pleasant than the rest of LAX terminal areas.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"quite a comfortable lounge"

(United Kingdom)

Quite a comfortable lounge while not very exciting. Good selection of NZ wines cold meats cheese biscuits and bread with salad all self service. Several work stations with a rather slow internet connection. Staff polite and helpful. One grudge is the seating arrangements all of the side window tables are set for four people they always seem to be occupied by just one person who takes over the whole space confining the rest of the passengers to squeeze into the area in the centre. Not the best but certainly much better than having to use the dreadful facilities (or lack of them ) in LA airport
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"Drab and uninviting"

(Australia)

Lost a bit of sparkle over the last visit. Seems like every airline on the planet has use of this lounge. Drab and uninviting. Good drink selection. Food very average. Koru membership comes up for renewal soon-I won't be renewing.
Lounge NameKoru Lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"no views of airport at all"

(Australia)

Lots of changes since last visit. Most changes not good. Overcrowded and uninviting. No views of airport at all. All windows frosted!. Never again. Will not be renewing Koru membership.
Lounge NameKoru Lounge
AirportAuckland Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"in need of an overhaul"

(United Kingdom)

Etihad are one of a long list of airlines which use this lounge. Inside it was clear that this lounge was in need of an overhaul. The furniture was tired and a bit grubby. Food on offer was pretty poor by Air New Zealand standards and replenishment was sluggish at best. A good selection of beverages and alcoholic and non alcoholic drinks. The lounge has good views across the airport and good internet and wi-fi facilities. Showers nice and the attendants in the toilets and showers were better than in the catering side of the lounge.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"lounge is quite large with good seating"

(Kazakhstan)

I had not used this lounge for a number of years. The lounge is quite large with good seating - it was late at night so there were few passengers. The drink selection was good but the food was pretty bad only some tired cheese and ham on display.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"looking tired, colors that are drab"

(United States)

It's looking tired colors that are drab but it has nice view of the runways okay food offering - very simple but better than many other airlines. It has good drink selection and lots of seats. I have used this lounge many times over the past 4 years and it's starting to look more and more tired. I also noticed that when flying United to LAX we had to use this lounge. When I switched the alliance about 2 years ago I started flying Delta and they also use this lounge so do some other airlines. As a consequence it can get rather busy at times and packed. The beauty about Sydney airport is that you might want to venture outside of the lounge and find equally good seating in many restaurants browse shops etc.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the windows are frosted over - no view"

(Australia)

The first impression of this lounge is that all the colour has been sucked out of the room. The "colour" palette is of dull mud brown gum-leaf grey and khaki. To add to the disappointment is that the windows are frosted over - no view. A better view is available in the public areas. The food is very basic simple presentation. Think of simple home cooking rather than restaurant quality. Even though New Zealand produces some excellent wines (and a decent selection available) they did nothing to present these in any way to encourage you to drink them or provide information about them. The bottles where just sitting in the fridge along with beers and soft drinks. The bathroom did not appear to have been updated in the past decade and it was not serviced frequently as there were no hand towels available - empty dispensers. Nothing was presented as a premium lounge of an international airline.
AirportAuckland Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"food selection has really gone downhill"

(New Zealand)

Air NZ can be a fickle airline - great today awful tomorrow. Its all about staff. The lounges are old and tired and the food selection has really gone downhill. No (or hardly any) reading material. Staff can make a difference. Empty food spots at the food counter due to slack staff - and they are very slow to keep the lounge clean and tidy.
AirportAuckland Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no