Vienna Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 243 reviews
4/10
4 star Skytrax Rating
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3/10

"I will do everything I can to avoid Vienna Airport"

(Germany)

Not Verified | This airport looks new however the design is bad, you will walk, walk and keep walking all the time. Basically all gates are in line, from 0 to 75, so if yours is the 75, it will takes you a good 20 minutes walk to go there. But this is not the worst about Vienna Airport. The worst is that this is the only airport in the world that proceed to a hand luggage security check during the transit. I don't really see the point. All passengers have passed security check for their first plane, and when they transit in Vienna, they have to go threw security a second time. That means that the bottles after wasting your bottle of water and buying a new one at the first check, you have to waste again this bottle and buy again another one at this second checkpoint. What a waste of time and money. Now I know it, I will do everything I can to avoid Vienna Airport, a pure waste of time and money.
Experience At AirportTransit
Date VisitNovember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Unpleasant experience"

(Greece)

Trip Verified | We were stacked for more than 45min in the line for the bags check. No more than 6 or 7 spots were open to service us and when we asked for security to help us somehow and we mentioned that our flight will leave, he said that most of the departures are postponed so no worries. But our gate never waited for us. We had to run and beg the lady to let us pass to the aircraft. Unpleasant experience, to be at the airport an hour before the gate is open and to arrive at the gate 1 min before it closes.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Horrible experience!"

(Netherlands)

Trip Verified | Horrible experience! Could never imagine that just one employee could ruin the whole customer experience - unprofessional. On top of that logistics at the airport is very inconvenient.
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no distance possible"

(Netherlands)

Trip Verified | Horrible airport experience, crowded, packed with people. Chaos at check in security and gate. People are packed together, no distance possible dangerous in this corona time. Avoid
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"There are always very long queues"

(Czech Republic)

Not Verified | Vienna airport is the worst airport. There are always very long queues at check-in where you have to wait up to 2 hours. Next very large queues are also at passport control, we waited for about hour and half. Also, the staff in the airport are very unprofessional, rude and they are not helpful at all. Toilets are really dirty there. I don't recommend visiting this airport at all.
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"long transfer time between terminals"

(Poland)

Not Verified | Very ineffective, delays, long transfer time between terminals (by bus). Do not recommend to choose it for transfer or destination.
Experience At AirportArrival and Departure
Date VisitAugust 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"zero distancing enforced"

(Luxembourg)

Trip Verified | Worst airport ever. Incredibly unprofessional and rude staff: yelling at customers and unable to create a line for passport control or even security checks ! And besides that no covid rules enforced: there was zero distancing enforced which is ridiculous. I have never been yelled at for nothing that much at any airport before.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Vienna airport has shown to be very ineffective"

(Portugal)

Trip Verified | Vienna airport has shown to be very ineffective: - Long waiting time (1.5h) for EU passports. Effectively, the shift ended with the responsible asking the remaining passengers to go to the end of the next queue "all passports" - Unfortunately I lost a wallet with a phone. While the wallet has been given to me, for the phone I was forced to submit a claim and pay a fee of 20eur to get it back, only on the following Monday (I travelled on a Saturday). I don't think is common to have a price range for lost items. Additionally, the working hours 9am to 1pm only on weekdays are ridiculous.
Experience At AirportArrival Only
Date VisitJuly 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"security check are unprofessional"

(Bosnia and Herzegovina)

Not Verified | Airport doesn't have phone chargers, almost all coffee shops are closed because of covid19. Ground staff and custom police are very polite and professional. If you are not sure where you have to go because airport is a bit confusing and directions are not clear, you can ask and they will assist you. Some employees on body and security check are unprofessional. They took my staff even It's les than 100ml and they were so rude to me, but other passengers were passing normally.
Experience At AirportArrival and Departure
Date VisitApril 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"not a memorable experience"

(Portugal)

Trip Verified | Antiquated airport, bad WiFi, very limited shopping and eating possibilities. Overall not a memorable experience, its best feature is its location, being close to so many European cities.
Experience At AirportDeparture Only
Date VisitMarch 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no