Vienna Airport

✅ Trip Verified | The worst airport I've traveled to, baggage took forever to arrive 30+ minutes. staff were unreasonable and unhelpful, to the point, it bordered on condescension. check in times are abominable. After running through the entire terminal i was sweaty heart pumping full of stress and adrenaline and yet again i was met with terrible staff and service.

Not Verified | After spending the last 24 hours in this airport I can say it has been one of the most horrendous experiences I have ever had. We missed our flight due to issues with finding our gate and trying to ask staff for help, they were nonchalant and didn’t care. We just arrived 2 minutes to spare and the gate was closed and told to go away. Absolutely horrendous. We have spent the last few hours after fighting with the airline trying to reorganise our Honeymoon, asking for support from the customer service help desks, with no response. Just ‘I don’t know’ or ‘Sorry we can’t help you’ The night was spent on the floor as the sleep Pods were booked with no one in them, ridiculous and no help with finding accommodation, or just support. Our luggage was put in lost and found and took 3 hours to Come, that was an experience walking around all the lost and found rooms with rows of luggage! To find out that they hadn’t even bothered to put it on the conveyor belt. It has been a total circus! I repeat do not come to Vienna airport, avoid at all costs!

✅ Trip Verified | The airport set up is totally messed up. We had a transit of 50’ and on the way back 30’. Since we landed and departed at the same terminal, just a couple of gates apart, we thought we’d make it without any problems. It turned out that we had to go all the way up and around, through passport control and a long security again for no reason (since we were transferring within the Schengen countries). We only made it to the connecting flights because they were delayed, after “running a marathon” through the terminals. But for both trips there and back, our luggage got lost because they didn’t manage to load it on the plane on time.

✅ Trip Verified | I’ve been flying through Vienna Airport for the last 20+ years and never experienced any rudeness from the employees towards the travelers until today. I got screamed and clapped at from a security guy at bags check out only for getting confused with moving the trays with my belongings. He was screaming at me and saying something about red and green traffic lights, how I stop by red and go by green although they had there no lights, red or green, at all. He actually brought me to tears and I wish I never need to step a foot in this airport again. Unfortunately I will have to so hopefully they teach the employees how to talk to customers. It was a horrible experience. My 9-year old daughter was also in shock.

✅ Trip Verified | With a family of four I still cannot understand why there are no water coolers available. Why we need to pay 2,00 euros for a bit of water. It is unacceptable. One should not pay for water. Liquids are restricted for security purposes, therefore it should be free. Nasty way of making a buck. Restaurants at Gate F are BS. Simple. Get something before you check in and drink tons of water! If you travel after 1900 , you will starve. Everything closes. This is not Vienna, this is something else. Airport Management talk to your Customers. Poor picture for beautiful Vienna.

Not Verified | This airport looks new however the design is bad, you will walk, walk and keep walking all the time. Basically all gates are in line, from 0 to 75, so if yours is the 75, it will takes you a good 20 minutes walk to go there. But this is not the worst about Vienna Airport. The worst is that this is the only airport in the world that proceed to a hand luggage security check during the transit. I don't really see the point. All passengers have passed security check for their first plane, and when they transit in Vienna, they have to go threw security a second time. That means that the bottles after wasting your bottle of water and buying a new one at the first check, you have to waste again this bottle and buy again another one at this second checkpoint. What a waste of time and money. Now I know it, I will do everything I can to avoid Vienna Airport, a pure waste of time and money.

✅ Trip Verified | We were stacked for more than 45min in the line for the bags check. No more than 6 or 7 spots were open to service us and when we asked for security to help us somehow and we mentioned that our flight will leave, he said that most of the departures are postponed so no worries. But our gate never waited for us. We had to run and beg the lady to let us pass to the aircraft. Unpleasant experience, to be at the airport an hour before the gate is open and to arrive at the gate 1 min before it closes.

✅ Trip Verified | Horrible experience! Could never imagine that just one employee could ruin the whole customer experience - unprofessional. On top of that logistics at the airport is very inconvenient.

✅ Trip Verified | Horrible airport experience, crowded, packed with people. Chaos at check in security and gate. People are packed together, no distance possible dangerous in this corona time. Avoid

Not Verified | Vienna airport is the worst airport. There are always very long queues at check-in where you have to wait up to 2 hours. Next very large queues are also at passport control, we waited for about hour and half. Also, the staff in the airport are very unprofessional, rude and they are not helpful at all. Toilets are really dirty there. I don't recommend visiting this airport at all.