Taipei Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 137 reviews
6/10
No Skytrax Rating
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5/10

Taipei Airport customer review

(Hong Kong)

Fast at arrival and immigration. Works fine but arrival area 1 is dingy and dirty looking. Only 1 bathroom. Nothing in airport arrivals 1 ATM machine and no shop. Needs to be seriously renovated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Taipei Airport customer review

(United Kingdom)

Last time I used TPE airport was 2 years ago. I tend to use the old terminal 1 and was very disappointed by the facilities. Arrived at the end of May this year the arrival hall was just day from being handed back from the renovation. The place is dirty dusty and has no soul. Its just like a temporary bus station. The immigration process was perhaps the best in the world. There was no queue and the immigration officers were extremely friendly and approachable. The luggage as usual didn't come out quick enough considering how empty the airport was. Then its a hassle to get to the taxi rank – again it had the feeling of a temporary bus station rather than an international airport at a capital city. Leaving the airport was another experience. I assume that the check-in area has been refurbished and the lighting was great. It might have difficulty dealing with large quantity of passenger though as the luggage belt at the check in area wasn't properly designed. After checking in I proceed to the immigration on the second floor. Again the wall and ceiling was covered by plastic for the renovation. Immigration and security again was no hassle. Once I passed the security I could feel the difference of a new airport – beautiful wall with art work nice duty free area with helpful staff a new small library plenty of plants on the wall and super deluxe toilets. Despite the low ceiling the airport was spacious and spotless and its so much better than other big airports. Free Wifi worked perfectly!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Taipei Airport customer review

(United States)

T1 somewhat inconvenient and dusty as it was under renovation. Baggage claims was relatively easy and the waiting time reasonable; I was not impressed with the bathrooms. The newer T2 seemed better the food court at departure area was great and free Wi-fi was available. T1 is being upgraded so hopefully the renovation will help to improve the overall airport facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Taipei Airport customer review

(United States)

Attractive modern airport but no place you want to spend time between planes. Lots of shops but very poor selection of food and no place to buy a drink unless you're a member of an airline club. Poor lighting at the waiting areas.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Taipei Airport customer review

(Japan)

Nice airport with wide spaces and is being remodelled. Immigration is fast and courteous so is the customs area. Transportation facilities to downtown Taipei are readily available. It is a big airport but never crowded. I used terminal two which is huge arrived around 5.30 am and shops were open. My only complaint is that places for eating are not abundant whilst souvenir shops are. Prices are ok higher than downtown but it pays off if you want to spend those extra NT$.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Taipei Airport customer review

(United States)

Felt clean and fresh in Terminal 2. Pleasant staff member greeting everyone with a warm smile and gave us map/information we needed. Went through all the check points without any problem. The only thing to complain about is the airport itself nowhere close to what I expected from an international airport not many places to shop or eat maybe because it is being remodelled - it really seems to lack facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Taipei Airport customer review

(Taiwan)

I use Taoyuan Terminal 2 almost every month and the security and immigration officers here are courteous and helpful even when there are crowds and queues. There is plenty of airside shopping though prices for souvenirs and edible gifts are higher than in downtown Taipei stores. Wifi speeds are better airside than at the landside. Airside toilets are clean but landside toilets are sometimes dirty.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Taipei Airport customer review

(United States)

LAX to TPE. When we got off our plane we made our way to immigration where there was virtually no wait. When I got to the officer she stared straight at me and checked my passport and gave it back without a word. After that we proceeded to baggage claim and again got through quickly. It's nice that they have shuttle service to the high speed rail station. However if you have a long layover there then there is virtually nothing to do. One tiny food court and a small exhibit for the national palace museum. If you're staying overnight I would recommend spending 40 mins and staying overnight in downtown Taipei.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Taipei Airport customer review

(United States)

Nice Airport but could use some work. Terminal 2 awaiting international flight. Do not come with a long delay expecting to be able to get food and drink unless you want to pay ridiculous prices. All the shops are "duty free" and you can buy things in bulk but are unable to get single items like sodas water etc. Over all nice clean airport certainly promotes Taiwan and shopping for duty free however if you are a frequent traveler you will be restricted by the limited amenities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Taipei Airport customer review

(India)

It took about an hour to reach the airport from Danshui north Taipei. It was an early morning flight to Bangkok it was already crowded but not chaotic. The airport though small and congested is clean and things go about in an orderly manner. Check in for various airlines are easy to find and immigration though very long was quick and friendly. Duty free was ok free wifi at the airport helps kill the time. Nice view of the airport and various airlines from the departure area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no