Taipei Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 139 reviews
6/10
No Skytrax Rating
Sort Reviews by :
Show
10/10

"service is excellent"

(Taiwan)

Trip Verified | Taoyuan Airport is a great place to start or end your journey in Taiwan. The service is excellent and the facilities are state-of-the-art. I enjoyed the spacious and comfortable lounges, the fast and reliable security checks, and the friendly and professional staff. The airport also offers a lot of entertainment and cultural options, such as the themed waiting areas, the museum of aviation, and the art gallery. The airport is well-organized and well-connected to the city by bus, train, or taxi. Taoyuan Airport is a world-class airport that deserves praise and recognition.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"staff were friendly and helpful"

(Taiwan)

Trip Verified | I had a wonderful experience at Taoyuan Airport. The staff were friendly and helpful, facilities were clean and modern, and the services were efficient and convenient. I was impressed by the variety of shops and restaurants, free Wi-Fi and charging stations, and the cultural and artistic displays. The airport was easy to navigate and well-connected to the city by public transportation. I would highly recommend Taoyuan Airport to anyone traveling to or from Taiwan.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"comfortable waiting areas"

(Taiwan)

Trip Verified | Taoyuan International Airport boasts modern facilities, comfortable waiting areas, excellent dining options, enjoyable shopping, making the airport a pleasant place for layovers. The airport provides a safe and convenient environment. Convenient Transportation Connections.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"An utterly horrible experience"

(Switzerland)

Trip Verified | An utterly horrible experience with the disorganized and incompetent immigration service at Taipei’s Taoyuan international airport this morning. Hundreds of foreigners including myself queuing for well over an hour while only three passport control desks were open for non-citizens. Only after I had been in the queue for 70 minutes did more immigration officers arrive and things speed up. It’s surely not difficult to staff properly to meet people coming off incoming planes given you know when they will arrive. Either the Taiwan immigration service doesn’t care about the “welcome” it gives visitors, or it is totally incompetent. This is the last time I visit.
Experience At AirportArrival Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"cluttered and disjointed airport"

(Netherlands)

Not Verified | Me and my travelling companion went from Amsterdam Schiphol Airport to our final destination Tokyo Narita airport, with a one-time transfer in Taiwan Taipei. Unfortunately, our experience in Taipei was far from comfortable or good. The moment we were through the shafts, we were able to take a small train to the airport. Once we got there, we went through security, and unfortunately the staff there were very loud and rude. After we got through security, my travelling companion and I needed to go to the toilet. Therefore, we had approached several staff members asking where the toilet could be found; 1 of the 4 staff members could speak understandable English. Fine, toilet found, turned out to be a ladies' toilet as well as a toilet for the disabled. The men's toilet was nowhere to be seen. Then I spoke to someone else to ask where the men's toilet was, she couldn't speak a word of English, and then walked away. Finally, my travelling companion and I went looking for it ourselves and found a men's toilet after 15 minutes, 500 metres from the ladies' toilet etc, even though it was indicated that there was a men's toilet 150 metres away. Finally arriving at our gate, it was another 5-hour wait before our flight went. At our gate, forest and bird sounds could be heard every 5 seconds. It's fun, not to say, but to listen to shrill bird sounds for 5 hours straight, you were hugely over-stimulated by it. A hugely cluttered and disjointed airport. After a 13-hour flight, this is really not ideal, nor did I feel comfortable. In the future, I will opt for a transfer in another country.
Experience At AirportTransit
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"pathetic seating availability"

(United States)

Trip Verified | There is a large absence of food opportunities, pathetic seating availability, and endless miles of duty-free junk. Be prepared to sit on the floor. I hope you don't want coffee or really any food at all. If you don't eat, drink, or sit, and all you require in life is Gucci, Rolex, or a $500 bottle whiskey, then this is the place for you.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"airport is bizarre and bizarrely bad"

(United Kingdom)

Trip Verified | This airport is bizarre and bizarrely bad. It largely consists of very long and narrow walkways and it takes quite a long time to get from place to place. But what is bizarrely bad is that almost all the restaurants and coffee shops are concentrated in a single place. To get food or coffee, you may well have to run down walkways for 20 minutes, then run all the way back to your terminal, passing by Lego stores and Gucci nonsense and no food in sight. This sounds (and feels) like a joke - but it is not. It is a comically badly designed and managed airport. The staff were nice though.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
6/10

"some room for improvements"

(Hong Kong)

Trip Verified | Airport has some room for improvements despite airport staff remain friendly. Some of the signages are vague and not easy to be understood. The baggage claim process was sluggish and I decided to find a place to sit and wait for the baggage; however, the seats were not comfy and some seats need to be repaired.
Experience At AirportArrival Only
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
yes
6/10

"Worst gate I've ever experienced"

(United States)

Not Verified | Beautiful airport. Gates for boarding passengers creates a lot of stress. Lots of bickering and words for seats. People sleeping taking up spots. Counting out the seating on round couches there's maybe 50 total. 3 single chairs. Worst gate I've ever experienced. My flight has over 250 passengers.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"friendly and helpful staff"

(Canada)

Trip Verified | It is very comfortable and has friendly and helpful staff in general. There are lots of shops and amenities. It's world-class in my opinion. I am only removing one mark because one of the security check-in people was rude. Otherwise, this airport is a reflection of the Taiwanese people: classy and efficient!
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes