"encouraging travelers to provide positive feedback"
W Chang (Taiwan)
✅ Trip Verified | After passing through security, I noticed a booth where airport personnel were conducting an event They were encouraging travelers to provide positive feedback if they found the airport to be satisfactory Aside from not being able to determine the boarding gate due to an early check-in and having to wait for about 10-15 minutes for security checks due to a recent surge in travel numbers during the holiday season, the customs clearance this time was very smooth However, I would still recommend expedited customs clearance for business class passengers
Experience At Airport | Departure Only |
Date Visit | October 2023 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"excellent service and facilities"
Chialing Cheng (China)
✅ Trip Verified | Taoyuan Airport provides excellent service and facilities. The staff are courteous and helpful, facilities are clean and well-maintained. I liked the diversity of shopping and dining options, free Wi-Fi. The airport was well-signposted and well-linked to the city by various modes of transportation.
Experience At Airport | Arrival and Departure |
Date Visit | July 2023 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"service is excellent"
H Liu (Taiwan)
✅ Trip Verified | Taoyuan Airport is a great place to start or end your journey in Taiwan. The service is excellent and the facilities are state-of-the-art. I enjoyed the spacious and comfortable lounges, the fast and reliable security checks, and the friendly and professional staff. The airport also offers a lot of entertainment and cultural options, such as the themed waiting areas, the museum of aviation, and the art gallery. The airport is well-organized and well-connected to the city by bus, train, or taxi. Taoyuan Airport is a world-class airport that deserves praise and recognition.
Experience At Airport | Arrival and Departure |
Date Visit | August 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"staff were friendly and helpful"
L Chang (Taiwan)
✅ Trip Verified | I had a wonderful experience at Taoyuan Airport. The staff were friendly and helpful, facilities were clean and modern, and the services were efficient and convenient. I was impressed by the variety of shops and restaurants, free Wi-Fi and charging stations, and the cultural and artistic displays. The airport was easy to navigate and well-connected to the city by public transportation. I would highly recommend Taoyuan Airport to anyone traveling to or from Taiwan.
Experience At Airport | Departure Only |
Date Visit | August 2023 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"comfortable waiting areas"
Chiaying Wang (Taiwan)
✅ Trip Verified | Taoyuan International Airport boasts modern facilities, comfortable waiting areas, excellent dining options, enjoyable shopping, making the airport a pleasant place for layovers. The airport provides a safe and convenient environment. Convenient Transportation Connections.
Experience At Airport | Departure Only |
Date Visit | October 2022 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"An utterly horrible experience"
Marc Robinson (Switzerland)
✅ Trip Verified | An utterly horrible experience with the disorganized and incompetent immigration service at Taipei’s Taoyuan international airport this morning. Hundreds of foreigners including myself queuing for well over an hour while only three passport control desks were open for non-citizens. Only after I had been in the queue for 70 minutes did more immigration officers arrive and things speed up. It’s surely not difficult to staff properly to meet people coming off incoming planes given you know when they will arrive. Either the Taiwan immigration service doesn’t care about the “welcome” it gives visitors, or it is totally incompetent. This is the last time I visit.
Experience At Airport | Arrival Only |
Date Visit | June 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Recommended | no |
"cluttered and disjointed airport"
J Foppes (Netherlands)
Not Verified | Me and my travelling companion went from Amsterdam Schiphol Airport to our final destination Tokyo Narita airport, with a one-time transfer in Taiwan Taipei. Unfortunately, our experience in Taipei was far from comfortable or good. The moment we were through the shafts, we were able to take a small train to the airport. Once we got there, we went through security, and unfortunately the staff there were very loud and rude. After we got through security, my travelling companion and I needed to go to the toilet. Therefore, we had approached several staff members asking where the toilet could be found; 1 of the 4 staff members could speak understandable English. Fine, toilet found, turned out to be a ladies' toilet as well as a toilet for the disabled. The men's toilet was nowhere to be seen. Then I spoke to someone else to ask where the men's toilet was, she couldn't speak a word of English, and then walked away. Finally, my travelling companion and I went looking for it ourselves and found a men's toilet after 15 minutes, 500 metres from the ladies' toilet etc, even though it was indicated that there was a men's toilet 150 metres away. Finally arriving at our gate, it was another 5-hour wait before our flight went. At our gate, forest and bird sounds could be heard every 5 seconds. It's fun, not to say, but to listen to shrill bird sounds for 5 hours straight, you were hugely over-stimulated by it. A hugely cluttered and disjointed airport. After a 13-hour flight, this is really not ideal, nor did I feel comfortable. In the future, I will opt for a transfer in another country.
Experience At Airport | Transit |
Date Visit | May 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"pathetic seating availability"
C Barter (United States)
✅ Trip Verified | There is a large absence of food opportunities, pathetic seating availability, and endless miles of duty-free junk. Be prepared to sit on the floor. I hope you don't want coffee or really any food at all. If you don't eat, drink, or sit, and all you require in life is Gucci, Rolex, or a $500 bottle whiskey, then this is the place for you.
Experience At Airport | Departure Only |
Date Visit | May 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"airport is bizarre and bizarrely bad"
M Lane (United Kingdom)
✅ Trip Verified | This airport is bizarre and bizarrely bad. It largely consists of very long and narrow walkways and it takes quite a long time to get from place to place. But what is bizarrely bad is that almost all the restaurants and coffee shops are concentrated in a single place. To get food or coffee, you may well have to run down walkways for 20 minutes, then run all the way back to your terminal, passing by Lego stores and Gucci nonsense and no food in sight. This sounds (and feels) like a joke - but it is not. It is a comically badly designed and managed airport. The staff were nice though.
Experience At Airport | Departure Only |
Date Visit | April 2023 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | no |
"some room for improvements"
2 reviews S Lan (Hong Kong)
✅ Trip Verified | Airport has some room for improvements despite airport staff remain friendly. Some of the signages are vague and not easy to be understood. The baggage claim process was sluggish and I decided to find a place to sit and wait for the baggage; however, the seats were not comfy and some seats need to be repaired.
Experience At Airport | Arrival Only |
Date Visit | April 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Airport Staff | 12345 |
Recommended | yes |