Taipei Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 143 reviews
6/10
No Skytrax Rating
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9/10

“shopping area feels pretty messy”

(Hong Kong)

Trip Verified | TPE airport is decent overall, but the shopping area feels pretty messy. Layout is kind of disorganized, and it’s not always easy to find what you’re looking for. Also some stores seem cramped, and isn’t a clear flow to space. It would be a lot better if they improved the arrangement and made it more convenient to navigate.
Experience At AirportDeparture Only
Date VisitFebruary 2025
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"highly satisfied with the service"

(United States)

Trip Verified | I had an excellent experience at Taoyuan Airport. Very impressed with the smooth and efficient baggage handling process. The staff were incredibly helpful, offering assistance with moving my luggage at the baggage carousel. It made the entire process much easier and stress-free. Really appreciated the level of customer care and attention to detail in ensuring that everything went smoothly. I’m highly satisfied with the service and would definitely recommend it
Experience At AirportArrival and Departure
Date VisitFebruary 2025
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"overall quite disappointed"

(South Korea)

Not Verified | Arrived in terminal 2. The facilities were quite outdated and the queues for immigration were quite long. I departed from terminal 1. The security lines were short, but the food options are extremely limited. Also, the airport is designed quite inefficiently. I was overall quite disappointed.
Experience At AirportArrival and Departure
Date VisitOctober 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
10/10

"comfortable travel experience"

(Taiwan)

Trip Verified | Taoyuan International Airport provides a comfortable travel experience, with modern and clean facilities and very friendly and professional staff. However, it's worth mentioning that security and check-in queues do tend to be slightly longer during peak hours, which may impact some travellers' schedules. It is hoped that there will be further improvements in the future to provide a smoother traffic experience
Experience At AirportDeparture Only
Date VisitJuly 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"This airport is ridiculous"

(Canada)

Trip Verified | This airport is ridiculous. The main waiting gates are on a lower level and they block off the gate with ropes so passengers have no where to sit! It is the craziest thing I have seen. We had dozens and dozens of people, old people, kids, whatever, standing or sitting on the floor while an empty waiting gate was roped off for who knows what reason. I will never fly through Taipei again.
Experience At AirportTransit
Date VisitMay 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"immigration was not too long"

(Vietnam)

Trip Verified | The airport was a bit far from the city but well connected to the public transportation with clear signs and direction. It was, in general, clean. Queuing time at the immigration was not too long for us. As many other Asian international airports, TPE was full of restaurants, and a shopping paradise for passengers to kill waiting time. Each boarding gate had a different theme, and sometimes did not have enough seats for everyone.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"nice, clean and efficient"

(United States)

Trip Verified | This airport is very nice, clean and efficient. The staff at the airport are also very kind and welcoming. I remember I was a little late to my flight and only had around half an hour to the flight from the check-in area. They really got me in and out very fast and I had around 10 minutes to spare. Very thankful for that.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

“Excellent airport”

(United Kingdom)

Not Verified | Excellent airport and decent size - it is not as huge as other asian mega hubs but it means getting in the out of the airport is very quick. From touching town to the taxi it took 30 mins maximum. Signposts are very clear and there are so many staff to help you - all very friendly. The airport is dated and is due for a refurb yet it is spotless. Departure experience was also great. Check in was easy, immigration and security very fast and smooth (despite not having priority lane for business class custmers). There are some interesting shop aside the global boutique and plenty of seats to rest. There are even "free lounge" area which is like a living room. Airlines lounges in TPE aren't good quality with the exception of Cathay Pacific but there are a lot of F&B offers especially in Terminal 2.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"poor experience on guiding"

(Japan)

Not Verified | Very poor experience on guiding. Although the security check and customs clearance were smooth, there are too many promotional messages on the ceiling block and guidance signs in the middle of the way to the boarding gate As a result, I almost couldn't get on the plane
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"very good food and Wifi"

(Hong Kong)

Trip Verified | There is very good food and Wifi Internet. The duty-free shop has all kinds of brands and it is cheaper than neighboring countries. The immigration inspection is fast and not difficult.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes