Taipei Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 135 reviews
6/10
No Skytrax Rating
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7/10

"poor experience on guiding"

(Japan)

Not Verified | Very poor experience on guiding. Although the security check and customs clearance were smooth, there are too many promotional messages on the ceiling block and guidance signs in the middle of the way to the boarding gate As a result, I almost couldn't get on the plane
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"very good food and Wifi"

(Hong Kong)

Trip Verified | There is very good food and Wifi Internet. The duty-free shop has all kinds of brands and it is cheaper than neighboring countries. The immigration inspection is fast and not difficult.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"speed of transfer and punctuality is excellent"

(New Zealand)

Trip Verified | These few months I keep traveling between Canada and Malaysia due to work I chose Taipei Taoyuan International Airport to transfer my flight because of its facilities and comfort. Both the speed of transfer and the punctuality of flights are excellent and this is a hub for EVA Air that has repeatedly received five stars from Skytrax. Due to the jet lag, transit experience has become so important, which is especially suitable for me traveling across the continent.
Experience At AirportTransit
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Everything goes as smoothly as ever"

(Taiwan)

Trip Verified | This time I took EVA Air back from Osaka, Japan. Everything goes as smoothly as ever. This is the fourth time I have reviewed this airport. As long as I continue to travel, I will continue to introduce the advantages and disadvantages of the airport to you. Also, it lets relevant departments know what travellers impressions of the country are. When I came back this time, I found that there were slight changes in the airport signs. In the past, the arrival and transfer signs in Terminal 2 had the same color. The transfer signs have now been changed to yellow to make it easier for passengers to understand the route. But I think it would be better if it was made into a light box.
Experience At AirportArrival Only
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"encouraging travelers to provide positive feedback"

(Taiwan)

Trip Verified | After passing through security, I noticed a booth where airport personnel were conducting an event They were encouraging travelers to provide positive feedback if they found the airport to be satisfactory Aside from not being able to determine the boarding gate due to an early check-in and having to wait for about 10-15 minutes for security checks due to a recent surge in travel numbers during the holiday season, the customs clearance this time was very smooth However, I would still recommend expedited customs clearance for business class passengers
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"excellent service and facilities"

(China)

Trip Verified | Taoyuan Airport provides excellent service and facilities. The staff are courteous and helpful, facilities are clean and well-maintained. I liked the diversity of shopping and dining options, free Wi-Fi. The airport was well-signposted and well-linked to the city by various modes of transportation.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"service is excellent"

(Taiwan)

Trip Verified | Taoyuan Airport is a great place to start or end your journey in Taiwan. The service is excellent and the facilities are state-of-the-art. I enjoyed the spacious and comfortable lounges, the fast and reliable security checks, and the friendly and professional staff. The airport also offers a lot of entertainment and cultural options, such as the themed waiting areas, the museum of aviation, and the art gallery. The airport is well-organized and well-connected to the city by bus, train, or taxi. Taoyuan Airport is a world-class airport that deserves praise and recognition.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"staff were friendly and helpful"

(Taiwan)

Trip Verified | I had a wonderful experience at Taoyuan Airport. The staff were friendly and helpful, facilities were clean and modern, and the services were efficient and convenient. I was impressed by the variety of shops and restaurants, free Wi-Fi and charging stations, and the cultural and artistic displays. The airport was easy to navigate and well-connected to the city by public transportation. I would highly recommend Taoyuan Airport to anyone traveling to or from Taiwan.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"comfortable waiting areas"

(Taiwan)

Trip Verified | Taoyuan International Airport boasts modern facilities, comfortable waiting areas, excellent dining options, enjoyable shopping, making the airport a pleasant place for layovers. The airport provides a safe and convenient environment. Convenient Transportation Connections.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"An utterly horrible experience"

(Switzerland)

Trip Verified | An utterly horrible experience with the disorganized and incompetent immigration service at Taipei’s Taoyuan international airport this morning. Hundreds of foreigners including myself queuing for well over an hour while only three passport control desks were open for non-citizens. Only after I had been in the queue for 70 minutes did more immigration officers arrive and things speed up. It’s surely not difficult to staff properly to meet people coming off incoming planes given you know when they will arrive. Either the Taiwan immigration service doesn’t care about the “welcome” it gives visitors, or it is totally incompetent. This is the last time I visit.
Experience At AirportArrival Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no