Taipei Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 135 reviews
6/10
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7/10

Taipei Airport customer review

(Singapore)

Used terminal 1 of TIA recently when I flew on TransAsia airlines this month. It looks more rejuvenated after the upgrade. Better lighting everywhere toilets are a joy to visit unlike some airports in Asia. Shops leading to the B gates in terminal 1 are nowhere exciting compared to HKG and SIN but they are slowly and gradually catching up. The high prizes at the restaurant near to B4 puts me off and I avoided it despite my hunger pangs. Improvement overall. Expected to use terminal 1 for my forthcoming trip again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Taipei Airport customer review

(Singapore)

Last used Taoyuan airport terminal 1 last month when I flew with Tiger. Arrival into Taipei was not during peak times so did not encounter a long queue. The duty free shops leading to the immigration has no shop front and looked rather odd from my point of view. After the recent facelift terminal 1 looks better toilets are very clean as good as Singapore Changi. The signage to the food court needs to be placed more strategically. I could not locate it at first but found that it was at one end of the departure hall.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Taipei Airport customer review

(Hong Kong)

Visited Taoyuan airport in mid-May and I can say it has been much better than 4 years ago. The terminal has obviously been renovated and is comfortable and clean. Sufficient facilities in both departure and arrival hall. Ground crew were fine but not the most efficient ones I've experienced. Overall a very pleasant visit to Taoyuan Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Taipei Airport customer review

(Australia)

Arrived and departed through Terminal 2 recently and it was a satisfactory experience on both occasions. The Terminal is very clean Security/Immigration/Customs staff are friendly and processing is a relatively quick and stress-free experience. Baggage service on arrival was relatively quick and there is good signage in both the Arrival and Departure Halls with bus/taxi/bus-train access to Taipei and other areas of Taiwan readily discernible. Seemed to be a good range of shops and service outlets we were able to change currency (on arrival and departure) and find a light meal without any problems. The Terminal is large but has plenty of comfortable seating available before you need to go to your departure gate. Free wireless internet is available but we didn't bother trying to use it before departure. Our only unusual experience was on checking in for our departing flight; after collecting our boarding passes we had to proceed to the end of our airline check-in counters and watch our checked baggage pass through an x-ray machine before we could head off to Security/Immigration.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Taipei Airport customer review

(Indonesia)

I went through terminal 1 which is still under renovation (as of November 2012) but it wasn't too bad. There was a long walk (and a lift ride) needed to get to the CAL Dynasty lounge. On arrival immigration was efficient and quite friendly. Transport links from the airport to the city are very good - quick inexpensive and easy to catch an express bus to the city centre. On the day I departed there were several large groups being deported which slowed things down a bit at immigration/security but it was still quite fast. Decent duty free with very helpful staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Taipei Airport customer review

(Israel)

Decent airport clean with all necessary services available. Airport is partly very modern and older part of airport is a throw back to the 1970's. Lounge in new terminal is large and cold old part smaller with older seats. Queuing time is ok and check in procedure is fine. Duty free is available but not really interesting compared with by ex Hong Kong airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Taipei Airport customer review

(United States)

Check-in was very fast everything was quick. Staff at the airport were really nice too. However the selection of shops and restaurants are not enough well I travel late at night typically so they are usually closed. Arrival at the airport customs and immigration were really great. I have also transferred through the airport before. There are many signs and staff to help you get through the airport. I would definitely come back to the airport again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Taipei Airport customer review

(Taiwan)

I travel through this airport 2 to 3 times per month. Mainly through terminal 1 but sometimes through terminal 2. The terminal 2 is a fairly new airport with all the facilities offered by Asia's largest airport. However it lacks he spaciousness you feel when you visit the other main airports in the area. Terminal 1 on the other hand and although its renovation is not completed looks great. There is a lot of space and light the checking happens without any delays and the same goes for security and immigration. I heard however that if you travel through the airport at certain time of the day when many flights from mainland China land or depart at the same time things can get crazy as far as crowds and queues. Overall I am very happy with this airport and its staff is very helpful and professional.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Taipei Airport customer review

(Hong Kong)

Fast at arrival and immigration. Works fine but arrival area 1 is dingy and dirty looking. Only 1 bathroom. Nothing in airport arrivals 1 ATM machine and no shop. Needs to be seriously renovated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Taipei Airport customer review

(United Kingdom)

Last time I used TPE airport was 2 years ago. I tend to use the old terminal 1 and was very disappointed by the facilities. Arrived at the end of May this year the arrival hall was just day from being handed back from the renovation. The place is dirty dusty and has no soul. Its just like a temporary bus station. The immigration process was perhaps the best in the world. There was no queue and the immigration officers were extremely friendly and approachable. The luggage as usual didn't come out quick enough considering how empty the airport was. Then its a hassle to get to the taxi rank – again it had the feeling of a temporary bus station rather than an international airport at a capital city. Leaving the airport was another experience. I assume that the check-in area has been refurbished and the lighting was great. It might have difficulty dealing with large quantity of passenger though as the luggage belt at the check in area wasn't properly designed. After checking in I proceed to the immigration on the second floor. Again the wall and ceiling was covered by plastic for the renovation. Immigration and security again was no hassle. Once I passed the security I could feel the difference of a new airport – beautiful wall with art work nice duty free area with helpful staff a new small library plenty of plants on the wall and super deluxe toilets. Despite the low ceiling the airport was spacious and spotless and its so much better than other big airports. Free Wifi worked perfectly!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes