Singapore Changi Airport

Not Verified | Very confusing, trying to find information re your next flight and which terminal. No one around to help and give info. Eventually a cleaner helped me to the right gate. My first language is English and I have travelled extensively but Singapore airport apart a haven for shoppers, is the most confusing with no guidance and bland insipid staff.

✅ Trip Verified | I had been to Changi a decade ago and it is as amazing as I remember it: efficient, lots of shopping, a little vintage with that carpet (I love it!). And now you just cross the road and you are in the amazing Jewel! The only issues I had were crossing the passport control when arriving (long lines) and the flight information is not so clear and available everywhere.

Not Verified | Amazing structure between the terminals called jewels. Terminal one is very smart, clean and ground staff efficient. This airport is easy to reach by the city with subway only in 20 minutes. The security check point at the gate is perfect, you can keep your drinks until the last moment before departure. All area are made with sense. Smoking into a garden look beautiful.

✅ Trip Verified | Changi Airport is one of the best airports in the world. Both my departure and my arrival were very smooth. The customs queues were short and the process was very fast on my departure. Although it was 12am, there were still many shops and restaurants open. Having security at every gate rather than 1 large security queue was also very effective as it was faster and more efficient. There was sufficient seating all over the airport. On arrival into Changi Airport, there was absolutely no queue at customs and we got through extremely quickly, got our baggage and exited within a short time. Free wifi was provided and it was fast as well.

✅ Trip Verified | I was quite amazed with Changi Airport especially the new Jewel centre, but sometime you will get confused due to multiple terminal (interconnected). The airport was not as big as other but fully equipped with all the necessity and facilities.

Not Verified | Absolutely atrocious service from a supposedly first-class airport. Immigration queue was a long wait of about 35-40 minutes despite there being only about 5 people in the line. Singapore talks a lot about efficiency but they can't even handle a queue in an efficient manner. And then comes the immigration officers at arrival who interrogate you as if you're here to vandalise their country despite frequent attempts at repeating that you're a tourist and here for only 4 days. This is also the only airport I've ever been to that scans you and your bag immediately upon arrival, with the workers treating you like pigs going to slaughter. Funny how they rush you at the scan and treat your belongings like dirt but when you get to the immigration counter, they make you wait for a century before you finally step outside.

✅ Trip Verified | Terrible experience at Changi. Arrived in terminal 1 for a transfer in terminal 4. I had to walk like 20 minutes dragging a suitcase over plush carpet (which makes it very difficult to roll a suitcase). Then had to check in to take a bus. Yes, a bus! To terminal 4! The boarding of the bus was weird. Three officials poured over all my documents (passport, incoming and outgoing boarding passes) and writing information in a notebook. With a pen! In the 21st century and in supposedly the best airport in the world! Then I had to wait 20 minutes for a bus that took forever and took so many turns I got nauseous. I’ve experienced a better transfer experience in Sudan for crying out loud! Also weird: security right before boarding in some places, and, you have to wait for an official to give you a tray so that you can take the laptoup out, etc. The airport is pretty and elegant, but very time consuming and like being stuck in a time warp. Sad.

Not Verified | The experience at Changi airport was sensational. They had free foot massages and a wide variety of shops with friendly and helpful staff. There were many signs.

✅ Trip Verified | Arriving in Singapore Changi is always a delight. The thoughtfulness that is put into making the experience as good as possible should be a blueprint for all airports. Immigration was so fast with only two in front of me, and by the time I got to the luggage belt my bag was there. I love that the belts are flattish so there is no rim to lift your bag over. Everything a traveller could need including ATM and SIM card purchase plus money exchange is there before you leave. The taxi system is efficient and fast with no big line ups. Departing is a little more laborious showing your boarding pass and passport several times before you enter airside. It was almost comical as I was the only one there at the time and each time the person who asked to see these things saw me producing such for the preceding check. Many sleep on the chairs I noticed early morning. However there is much to enjoy in this airport before a flight. While you get the carry on/bag check at the gate, there is water to fill up your bottle just after this. Personally I’d also like to see a vending machine too. Despite little annoyances this airport deserves its status as being the best. If you have time basement 2 landside has a supermarket, cheaper stores and many eateries.

✅ Trip Verified | I suffered most of the Changi terminals in the last week and none were better than atrocious. I suspect this airport isn't about making travellers lives easier but rather providing an experience to infrequent travellers. Starting with the main terminal T3 arrived on an SQ overnight flight. The flight is delayed- so wander out to immigration. No sign of any staff- 13 desks, 2 with officials at which point one leaves. 10 minutes later they troop out - bearing in mind our flight was delayed so we can't have caught them by surprise. Luggage slow to appear and eventually get out and into taxi rank - few taxis, taxi marshall sent me to one, get in and halfway down the highway he says I have chosen a luxury vehicle at $60, normal taxi is $25. Next up - flight on Silkair to Surabaya. T2. Chaos at parking outside, no clear signage inside and eventually find a desk. Check-in and head off to immigration. Now in the queue from hell - we are all told to use e-gates, so in long queue although there are only two gates operational. Many people cannot use e-gates but they are made to try several times before they are allowed to give up. They new it wouldn't work but the immigration staff enjoyed watching them fail. Get to scan my prints - not working so I am sent to a new queue which is like Spanish Inquisition. Finally, get into terminal lots of shops but no useful facilities. Make way to the lounge and it is a shambles. Eventually, get on a flight having enjoyed the "how many times do we x-ray you and you bag game" Next up landing from Surabaya - obviously this is a destination (along with some Indian ones) where they treat you really badly. Off a late evening flight, x-rayed before I set foot outside arrival gate then it's off on a long and winding journey to get my bag. Finally departing T1 on EK. So chaotic arrival at the front door, with no clear signage of which zone to go to. Eventually, check-in. Lost the will to live with trolley. No staff available to help, but they do have lovely waterfalls to look at! Approached someone claiming to be customer service, abrupt and rude. Have usually delights of security with inefficiency guaranteed. Finally, get on the plane having been examined by security again. In summary, inefficient immigration, and obsession with security (but they don't actually pay attention to the screens they are too busy chatting), certainly dislike some destinations, surly staff and possibly ripped off in a taxi. However, lots of shopping (except Marina Mall is much better), some nice greenery and actually very good wifi.