Seoul Incheon Airport

I was on my way to Cape Town via Hong Kong from Seoul Incheon International Airport. The best part about ICN is that the free wifi is extremely fast and the duty free shopping is excellent. The airport is very clean and with facilities such as free showers, the chance to experience traditional Korean culture, kids playground, and good seating for long transit passengers which is well maintained. However, the friendliness of staff can be a bit questionable. Beside that, I will continue to use this airport.

Incheon Airport is very clean and there are many restaurants, decent duty free and facilities for passengers. WiFi is very good. However the worst thing is the passport control. I travel in business class and there's no fast track lane. It's a shame as it is usually more than 1 hour each time at arrival or departure.

This is about the 10th time I've arrived at ICN airport and it seems that the airport makes no effort to meet passenger expectations. Again I spent 1 hour in the foreigner line to enter Korea, after walking for 30 minutes from the gate. Long walking times, consistent long waiting times at Customs. There were 10 customs lines, of which 7 were empty lines for Koreans and 3 lines for thousands of queuing foreigners. Staff confirmed to me that in the early mornings there are always long queues. When asked why no action is taken to improve a friendly smile comes. Sorry but this makes the airport user unfriendly. Add to this the very long walking distances, the 1 hour travel from Seoul city and you have a total travel time of 3-4 hours from arrival to hotel. Not really competitive.

I have to stress that Incheon airport is dazzlingly clean. Also, I was taking Lufthansa so I arrived in the concourse. This meant I had to take a train to the main terminal. There were many helpful staff to ask for information. The trains were very nice and air conditioned and in the main terminal, there are many restaurants and cafes. You do not have to wait very long for immigration and security and the toilets are very clean. There are very good links to the city Incheon and Seoul, with trains taking under 1 hr to seoul station. I am not surprised that Incheon airport is one of the best in the world. I am looking forward to going to Incheon next year.

Appalling service and organisation from Korean Air at Incheon airport. My flight is due to depart at 8.25am so I ensured that I arrived at the airport with plenty of time to spare at 5.50am. I had assumed that arriving 2 and a half hours before my flight would ensure that my airport experience was relaxed and unhurried. Sadly, this is not the case. Despite having many early morning flights, no Korean Air check in desks opened until 6.10am, despite the fact that there were literally thousands of people waiting at this time. It was so crowded that it was impossible to see what line was for what area, and I spent 40 minutes before managing to speak to a member of ground staff who informed me that I was stood in the wrong line (for self check which I was unable to use as I was flying to China and needed a visa check). I then joined the right line for a woefully inadequately manned section of desks that took an additional hour and 10 minutes to clear. Of course this was then followed by additional queues for security and immigration that I then had to push my way to the front of to avoid missing my flight. Surely it was no surprise to Korean Air how many flights and passengers they were expecting at that time? Then why did the check in desks not open earlier to start processing passengers earlier? Why, when they knew there would be so many passengers, did they not have more ground staff to assist the frankly dangerous crowd situation and make it clear to passengers exactly where they needed to line up? In all the time it took me to queue to eventually check in, I only saw 2 ground staff who were looking rather harassed and say they "couldn't help me". Congratulations Korean Air - you have successfully ensured that I will never fly with you again

Airport I visit regularly due to connections out of central Asia. Overall the airport is clean and the transfer is efficient. The departure gates are clean and WIFI is available. Facilities and restaurant options are very disappointing. Currently a new food section has been built but this involves waiting in a line for a seat. For a airport of this size they have definitely not focused on other facilities. The best option if you have a long transfer wait is to use the facilities through customs. The airport has much better options, movie theatre, restaurants etc in the train station area on the outside of the terminal. One good option to use if you have 5 hr plus wait is the free tours, I have used this before and found it a great way to pass the time if you have a long transfer.

Seoul Incheon Airport is terribly ineffective. The queues are a disgrace to get through security. The management of the airport must do something as people are standing basically from the check in desks over the hall. This is not a very modern structure. Get yourself organised please.

A great airport. Its extremely well organised, clean, many facilities like toilets etc within easy reach, good options for reasonably priced food. Extensive duty free, nice open ambience, plenty of seating, cultural experiences. All in all a great place to arrive with super public transport and great for departures too. Help desks are very accommodating, there are English speaking persons manning some desks too.

Any airport with such cleanliness like ICN deserves a 7 out of 10 at least. Generally clear sign and directions, service desks and many shops, the departure was all very decent. Plenty of seating everywhere, large smoking lounges, and no need to walk long distances with shuttles and moving sidewalks connecting the different terminals and gates. However, upon arrival there had been a variety of queues at both the gate and customs. Especially customs took a while, which is not ideal after the many long intercontinental flights that come in here. Be advised that in case you are desperately in search of some western fast food such as MD, BK or KFC, don't hestitate and grab your chance at what I believe it was near the departe terminal check-in counters. I figured I would find one after customs as well, I finally ended up with Taco Bell as coming most close. All together, I give it a 8-rating. Fix the queues and I make it 9.

Yes, it used to be one of the best airports in the world. Unfortunately it has taken a major hit recently as it simply cannot cope with the increased number of passengers. The short line ups for immigration/security that used to be a feature of Incheon are gone. Now are horrendous long line ups and a surprising level of disorganisation in their immigration system. When there's line up's taking 45 minutes, why are not all the immigration lanes staffed. Ok they blame the influx of Chinese visitors in recent years but this is a poor excuse - the airport has to manage it. One additional point - there are no security/immigration lanes for business/first class passengers. Strange. Very sad to see an airport which I have complimented before becoming so bad. It is very frustrating to travel in this airport now.