Seoul Incheon Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 109 reviews
5/10
5 star Skytrax Rating
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5/10

"does not have priority security lines"

(United States)

Not Verified | Arrivals work pretty well at this airport. It is at the departure screening that this airport falls quite short. This is one of the few airports that does not have priority security lines for Business / First Class which distinctly makes the experience inferior as compared to peer airports in region. Terminal 1 is a bit long in the tooth and not as sharp as before.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"security check is very slow"

(Australia)

Not Verified |   Spacious, aesthetically pleasing (all things considered) and well designed airport. Generally good experience, but not quite at the level of Changi. As a frequent visitor can confirm several consistent, albeit minor, problems. First, the airport is in the middle of nowhere. Unless you live or stay in Incheon you're looking at a minimum 1hr transit (1.5hrs for me today). Second, security check is very slow and understaffed. This comes with a uniquely sneaky move of a pre-immigration passport check that is designed simply to restrict passengers joining the security check queue. On the day of my recent departure, only 2 of the 6 scanners were running despite the long queues. Finally, the airport itself is just too big. You'll definitely get your 10,000 steps in when visiting Incheon.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Very unhelpful staff"

(Singapore)

Not Verified | Very unhelpful staff. I had quite a lot of carry-on, but some were small so I placed some together, not knowing that one bag had to be allocated to one tray only, hence I was struggling because the queue there had no system, lacking number of trays, people behind me were starting to snatch trays when I haven't even gotten mine. Worst part was when i was arranging my carry-ons, she shoved my additional bag aside and didn't even explained it well, speaking in Korean which i didn't understand. Overall, staff is just unhelpful, queue line becomes quite messy resulting everyone to feel rushed. Unpleasant experience.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"gets a thumbs down from me"

(United Kingdom)

Not Verified | Most awful and horrible experience right from the check in person who didn’t know about eligibility criteria for transiting through HK, serpentine queues, poor signage, poor crowd control, unable to understand need for priority boarding, and then race to board, I ran almost non stop through the process despite being there at the airport two hours in advance and having checked in online before. Not pleasant at all. Seoul airport gets a thumbs down from me for sure!
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Very awful experience"

(Philippines)

Trip Verified |   Crazy long lines without system. The security will cut off the lines and not explaining and not arranging the lines properly. Staff are not friendly at all, some don’t know English. Crews at the counters are not helpful too. Check in counters open late given the long lines in security. Very awful experience
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

" over 1 hour to go through security"

(United States)

Not Verified |   Waiting for over 1 hour to go through security check for transit through Incheon is unacceptable. Incheon needs to improve their process or train your staff appropriately so that the process moves more quickly. This security check is slower than the USA. And it is a transfer security check, with some passengers with short layover times.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"security queue unable to cope"

(United Kingdom)

Not Verified |   Terminal 1 security queue unable to cope, poorly staffed by disinterested and overwhelmed staff. Once through security, all shops and food outlets closing at 9 pm although flights leaving till 1 am. Very poor
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"Definitely a good experience"

(United Kingdom)

Trip Verified | Incheon is a very large but efficient airport. The first time we arrived it was quite empty and we were out in 20 minutes from landing which we thought was amazing. The second time was much busier and there were long snaking immigration queues but they moved quickly and efficiently. The departure process was extremely pleasant and efficient with security and immigration taking no more than 15 minutes to complete. Everything was well signposted and clear. The airport was very clean, toilets spotless and a good variety of shops. Definitely a good experience.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"my home airport is slipping"

(South Korea)

Trip Verified | Eat/drink before coming to this airport during non-peak hours. Arrived at around 9pm on a Sunday for a midnight departure. Check-in and security was not too bad at this time of day but I have recently experienced worse waits so increase your level of generosity for longer security queues. However, the worst part of ICN is in the airside where there is absolutely nothing for passengers at non-peak hours. Due to security checkpoints you would not be able to bring anything to drink into the airside and suddenly you cannot find anything at all, leaving you unable to eat/drink until you board your flight (there are a tiny Starbucks and a Dunkin Donuts with unending lines for desperate passengers for something to eat/drink, but you would have to make 20-minute round trip walks from your gate just to be in line for a cup of coffee if your gate is far away from these two shops). Shopping is appalling as only one or two duty-free shops are open past 10pm and people have to line up to be admitted to the stores as very limited staff manages the store during this time. There are plenty of luxury brand outlets but do not even bother as they are all closed, leaving a grand hallway with nothing open for you on the side. Sorry to see that my home airport is slipping in terms of everything.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"most boring airport ever"

(United Kingdom)

Not Verified | (Terminal 2) This has got to be the most boring airport ever. All luxury brands and nowhere to buy reasonably priced last minute gifts or souvenirs - or anything really. Food options are scarce. Can't even find any snacks! On the plus side, toilets are clean.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no