San Diego Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 74 reviews
3/10
No Skytrax Rating
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1/10

"Unhygienic and disgusting"

(United States)

Not Verified | Arrived from San Jose at Gate 12 on the afternoon of Oct 2, 2022 and had to catch the connecting flight at Gate 10, which means exiting and reentering security. There were only two lines open, priority and the rest of us. The line was moving extremely slow and then to top that off a leak of sewer water from the ladies restroom to the right started moving toward the line. There were a couple of contract employees just standing there for about 20 minutes as the sewer water moving into the non-moving line. Finally some TSA guy comes out and moves some of barriers around to avoid having people stand and lug their bags through the sewer water. He calls on the radio on how many lanes are open (one) and asks to open another one. I suggest to him that someone shut the WATER off in the bathroom. He says that's maintenance's responsibility. 25 minutes later we get to the lane and there is another barking TSA employee (only thing they do) who yells at me for putting my glasses back in my pocket after the X-ray before he tells me to. He also barks at people for not taking their shoes off, and I mention that we've been standing in sewer water for the last 45 minutes, so maybe that's why people are hesitant to take their shoes off when now the floor leading up to the X-ray has water tracked from people standing in that water. The TSA employee is taken aback that I criticized him and I notice a sign saying you can get fined for hurting their feelings. Unhygienic and disgusting.
Experience At AirportTransit
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
5/10

"the Southwest terminal is extremely crowded"

(United States)

Not Verified | We were flying on Southwest from Denver to San Francisco with a stopover in San Diego (transfer planes). Two complaints - the Southwest terminal is extremely crowded and it is difficult to manoeuvre through the crowds due to terminal shape. Also, I had to go through security 2x once in Denver and once in San Diego. There should be a seamless transfer system when going from one domestic flight to another - instead one has to spend an extra 20 minutes going through another security line - it seems like a waste. On the plus, SAN has a beautiful location right by the harbor and downtown and you can see aircraft carriers while taking off.
Experience At AirportTransit
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"shuttle service is slow, crowded and runs on no particular time schedule"

(United States)

Not Verified | The good: Lindberg Field is centrally located, clean and well maintained. The bad: since consolidating all the car rental companies in a "rental center" building at the south end of the runways, things have gone to hell. The shuttle service is slow, crowded and runs on no particular time schedule. There seems to be no coordination of arrivals and departures. Lines are always long. Sometimes no buses will appear for 15-20 minutes and then several may arrive all at once. The shuttle route both directions involves driving on Harbor Blvd., which at rush hours is stop & go. Allow at least an hour each way to travel 2 or 3 miles from the terminal to the "rental center."
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"What a pleasant experience"

(United States)

Not Verified | What a pleasant experience. Facility is so bright and clean. Lots of food and shop variety. People are so welcoming and helpful. Small airport with giant positive impressions.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"it was cramped, slow and no place to sit"

(United States)

Trip Verified | Where to begin. Terminals carrier signs were wrong. Jetblue was not at terminal 2. TSA had only one line open and it was cramped, slow and no place to sit for more than one person at a time. Departures upstairs, loved carrying my bags upstairs. Bathrooms (men's) - small stalls with no room for bags, no hooks to hang anything, as I believe CA is in a drought I found it shameful that the automatic flush valve went off no fewer than six times while I was in there. You do know that the sensors are adjustable? Gate Seating - I was leaving from gate 12 and there was seating for about half (or less) of the passengers waiting to board. Food Availability - 1 restaurant with only 3 or 4 options for lunch at the gate area. I think the people who operate this airport should stop by Salt Lake City International for an idea of how an airport should look and operate. Just a suggestion.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Dirty, hell hole, trash everywhere"

(United States)

Trip Verified | Great flight into San Diego, had 4 hour lay over in Southwest Terminal 1. Dirty, hell hole, trash everywhere, garbage cans over flowing, dirtiest terminal I have ever been in, one place for food. One bathroom, smelled horrible half toilets covered with black bags, could not use, paper towels were gone or dispenser broke.
Experience At AirportArrival and Departure
Date VisitFebruary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"TSA was absolutely horrendous"

(United States)

Trip Verified | TSA was absolutely horrendous, I’ve never experienced such condescending attitudes towards people. I get you hate your job but do not take it out on others.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Terrible customer service!"

(United States)

Trip Verified | We returned our rental car at the rental car facility located inconveniently a good distance from the airport. Then you have to take a shuttle bus to the airport with a driver that hates her job and the patrons she is supposed to be serving. Once we were on the bus another couple were running to try to catch the bus! I told the driver before she pulled away but she gave it the accelerator and said, 'Let them catch the next bus!' We had plenty of room and they were obviously in a hurry trying to catch the bus. She didn’t care! I will say the driver that picked us up was very friendly and helpful. We had a 6.15 am flight so we got to rental car return at 4.05 am. The driver dropped us all off at baggage claim! Are you kidding me! Baggage claim for people leaving the rental car station and going to the airport don’t want to go to baggage claim! Who is the genius that came up with this plan? Not anyone who cares about airport patrons! The driver gives no directions about which way to go to ticketing and there are zero signs! I turn to ask the driver for assistance and she takes off! We take the stairs closest to us. When we get to the top they tell us to go back down the stairs and go right to the next stairway! We are elderly and I am disabled from injuries while serving in the military so this was not easy for us! Why can’t you drop departing passengers off at the departure gates! Why can’t you put up signage directing passengers where to go? Why can’t your drivers help passengers with directions? Terrible customer service!
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"There are no places to eat"

(United States)

Not Verified | There are no places to eat. Food staff at Qdoba were rude and closed in front of me. The airport is pretty full and they need the revenue I bet. People are wandering around to find food. Sad. Let’s get back open. Staff issues are old excuses. TSA precheck was slow and I was only one there. 6 people doing nothing but talking. They had to rescreen my bag twice as they were not able to use the new equipment. Sad.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"he made my day which says a lot"

(United States)

Trip Verified | The bartender at the bar close to gate 26 was the best. I travel a lot and he made my day which says a lot. Super nice, personal, and went above and beyond to make stop/layover a good one. Most people never get reviews so I wanted to make sure he got some credit for being a good human and employee. Thank you!
Experience At AirportDeparture Only
Date VisitFebruary 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes