San Diego Airport

✅ Trip Verified | TSA was absolutely horrendous, I’ve never experienced such condescending attitudes towards people. I get you hate your job but do not take it out on others.

✅ Trip Verified | We returned our rental car at the rental car facility located inconveniently a good distance from the airport. Then you have to take a shuttle bus to the airport with a driver that hates her job and the patrons she is supposed to be serving. Once we were on the bus another couple were running to try to catch the bus! I told the driver before she pulled away but she gave it the accelerator and said, 'Let them catch the next bus!' We had plenty of room and they were obviously in a hurry trying to catch the bus. She didn’t care! I will say the driver that picked us up was very friendly and helpful. We had a 6.15 am flight so we got to rental car return at 4.05 am. The driver dropped us all off at baggage claim! Are you kidding me! Baggage claim for people leaving the rental car station and going to the airport don’t want to go to baggage claim! Who is the genius that came up with this plan? Not anyone who cares about airport patrons! The driver gives no directions about which way to go to ticketing and there are zero signs! I turn to ask the driver for assistance and she takes off! We take the stairs closest to us. When we get to the top they tell us to go back down the stairs and go right to the next stairway! We are elderly and I am disabled from injuries while serving in the military so this was not easy for us! Why can’t you drop departing passengers off at the departure gates! Why can’t you put up signage directing passengers where to go? Why can’t your drivers help passengers with directions? Terrible customer service!

Not Verified | There are no places to eat. Food staff at Qdoba were rude and closed in front of me. The airport is pretty full and they need the revenue I bet. People are wandering around to find food. Sad. Let’s get back open. Staff issues are old excuses. TSA precheck was slow and I was only one there. 6 people doing nothing but talking. They had to rescreen my bag twice as they were not able to use the new equipment. Sad.

✅ Trip Verified | The bartender at the bar close to gate 26 was the best. I travel a lot and he made my day which says a lot. Super nice, personal, and went above and beyond to make stop/layover a good one. Most people never get reviews so I wanted to make sure he got some credit for being a good human and employee. Thank you!

Not Verified | Hated this airport. I will avoid Southwest connections at this airport in the future. Had to go through security again after landing to get to my connecting flight. Ridiculously crowded, minimal seating, ancient-looking, gloomy, low-ceilinged dinosaur of a terminal. This terminal (Southwest gates 3-20) and any others like it should be torn down and replaced.

Not Verified | Connecting flight had to go through entire security screening process again. This is a total joke, if the airport is going to expand Gates then they need to do a better job to about this as it is a waste of money and frustrates travelers.

Not Verified | We had an early morning flight on Alaska Airlines, leaving San Diego at 6:45 a.m. When we got off the bus from the Car Rental Center and entered Terminal Two, there was no sign showing the way to the Alaska counter. We had no idea which way to go, and there was no one to ask. We went left, up the escalator, and ended up at the Delta counter. Alaska, it turned out, was at the opposite end of the terminal. We are senior citizens, with luggage, and we had to reverse course and go all the way back to the other end. Is there some reason why the airport can't put signs at the entrance, pointing the way to the various airline counters?

Not Verified | Beware if planning to catch connection and need to overnight. So disgusted with San Diego airport. My young son and I had a late night flight and planned to rest at the airport until our early a.m. flight. Security woke us up and kicked us out at 2 am claiming they aren't a 24 hour airport. We are welcome to be on the cold, cement floor at baggage claim and have to be rechecked through security in the a.m. Are you kidding me? I've stayed overnight in airports throughout the states to catch connecting flights. They said the airlines should have told me this. Thanks for the hospitality for weary travelers. All airports should have areas where travelers can rest warmly and somewhat confortably. People can get stranded or not have the time or money to get a room and get back early, utterly ridiculous. Plus, on the other side of security you're somewhat safe, any unticketed person can sleep out here. Unless the security loudly zooming on motorized standup bikes makes things better. Can't believe how annoyed I am while they blast Christmas music and intermittent announcements bouncing off the cold tiles. (Inside the airport they didn't have the announcements).

✅ Trip Verified | When is the San Diego Airport going to come into the 21st century? One airline three different terminals and 3 different checkpoints. Land in terminal 1, get off the plane and have to go through security to get to the terminal 2 and or 3. This airport doesn’t even have a expedited lane for transferring or connecting passenger through security. Every transferring or connecting passenger has to do a complete TSA screen before they can get to there next flight. How inconvenient is this for families with children, the elderly in wheelchairs and walkers, and for passengers who have close connections. I am all about security, keeping us safe. But let’s be honest, this isn’t about safety, it is about poor design and workflow. I personally have missed a flight do to this set up, where in any other airport this wouldn’t of been a issue. As much as I love San Diego your airport is poorly designed and completely frustrating for travelers.

✅ Trip Verified | Departed from terminal 1 on August 11, 2019. There is absolutely no where to sit. It took 25 minutes standing in line to get a cup of coffee. As a frequent traveler, San Diego Lindbergh Field is the absolute worst airport I have flown in or out of. Come one San Diego, it is time to expand so people at least have somewhere to sit while waiting for their flight. What a joke.