Phuket Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 98 reviews
3/10
No Skytrax Rating
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5/10

Phuket Airport customer review

(Switzerland)

Arrived at 12pm and so did 3 other planes from Russia. This meant immigration lanes were very long and it took over an hour to clear immigration. Airport is very old and it clearly was not built for the 8 million passengers which pass through there. Luggage was already waiting and we where whisked off in our hotel car. Departure there is a long line to enter as you have to get your bags checked at the beginning before going to check-in. Check-in was efficient and security relaxed. There is not really much when you arrive in the departure area. Flight left on time and TG has the most convenient gates at the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Phuket Airport customer review

(South Africa)

I used this airport in Apr 2011 it was being revamped and immigration was fast we also got free starter packs with free airtime at the airport once activated we could make calls to tell friends we were safe for the airport size it was great using it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Phuket Airport customer review

(United States)

Being a parent and traveller I am all for safety and security in airports. However it was taken to the extreme when going through the last security check near my gate in Phuket airport. Despite the fact that I had a 1 and 3 year old in tow security confiscated my baby forks! Then we are all served with actual adult silverware on the airplane including forks! Where is the common sense? Okay maybe it doesn't cost that much but the principle of the matter should be addressed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Phuket Airport customer review

This airport is extremely basic. I have been here a number of times over the years and it has not improved at all. The food facilities are terrible and the shops are no better. The only reason you would spend time here is in the mandatory check-in before departure. I was unfortunate to experience a delayed flight when I arrived at the airport and we caught a taxi back over to the JW Marriott which is quite close (confirm flight departure before leaving your hotel) and enjoyed some nice drinks and they had some entertainment as well. Amazing they don't have better facilities given the number of people that use this airport.
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3/10

Phuket Airport customer review

Definitively a bad airport not living up to the expectations and requirements of the millions of tourists coming to this tourist trap. But there is a little secret for the flights OUT of the country which will make you a VIP: the Priority Pass Club Lounge. If you are not member you will fork out about THB 800 but totally worth it. You register BEFORE the customs and they whisk you through the queues you even sit down at a separate desk for the departure formalities then the same charming hostess brings you to a very beautiful lounge with internet access decent food and all drinks you need. Then have a look at the crowds fighting for a seat.
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2/10

Phuket Airport customer review

Airport feels and looks old and tired. Not all of the shops were open food options near the Gates 9-10 were very limited and the VAT refund office was closed (at 2pm on a Saturday!) Bags screened as you went inside the airport doors which meant you had to line up outside in the heat. Check in was smooth and immigration departure was smooth. Plenty of seats available but there werent too many departing flights either. It needs a bit of redevelopment to bring it up to scratch.
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3/10

Phuket Airport customer review

This is a tiny place it feels like being somewhere in the countryside. It's almost unbelievable that this place serves so many foreign passengers. The big advantage is of course that you don't have to walk very far check-in and boarding gates are close to each other. The downside is that there is absolutely nothing to do here if you have a spare hour. There are 2 or 3 small souvenir shops and about as many places to eat. The decor is non-existent and looks a bit old not the fanciest place you'll ever see. But they are efficient and things happened quickly because we had an early flight and it wasn't too busy. Just don't plan on wasting a few hours here or to eat here for that matter.
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4/10

Phuket Airport customer review

Phuket International Airport is to means like Singapore however I had no problems and I am just relieved they have an International Airport! At the end of the day its only an airport and you only spend a couple of hours there. I didn't get a chance to sit down as by the time we had something to eat and last minute souvenir shopping it was time to board the aircraft.
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2/10

Phuket Airport customer review

Pretty much average all round. Been to Phuket many times and there have been negligible improvements made to the airport throughout the years. The terminal is usually very crowded and can feel cramped and long lines at the check-in desks and customs are common; it is the second busiest airport in Thailand. There is a huge lack of seating around the departure lounge; I have almost never sat down waiting for a flight. Signs are okay apart from some confusing ones; there was one where the sign indicating the location of a single gate had 2 arrows pointing in opposite directions. Staff are quite friendly but all the procedures at the airport are inefficient but at least the security checks at the entrance are nowhere near as long as some I have encountered elsewhere. Dining and shopping options seem decent but again nothing special as with the environment of the airport - rather dim but fairly clean. Phuket Int'l Airport isn't horrible but pretty much average in every respect. I hope that renovations are imminent as a beach resort town as famous and popularly-visited as Phuket deserves an airport that is better than merely average.
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2/10

Phuket Airport customer review

At end of February flew Bangkok Air into Phuket; taxi took maybe 30 minutes to pass through the toll gate to get out of airport. Too many cars not enough gates. Need fast electronic system for regular users - taxis buses etc. Later flew out to go to Bangkok . Very slow to get into airport via baggage screening facility woefully inadequate for the number of passengers. Slow check-in too. Hard to find seat in departure lounge. Whole airport needs upgrade.
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