Phuket Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 93 reviews
3/10
No Skytrax Rating
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Phuket Airport customer review

(Vietnam)

We arrived here on June 28th and waited for our luggage which never came somebody came up to us and asked whether we are international yes we had to go to next belt 100m away! Then our luggage partly did not arrive but the lost and found personnel were very efficient. Outside the cabs are expensive and controlled by taxi cartel all over Phuket hence you have to pay more the price is too high for Thailand.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Phuket Airport customer review

(Canada)

Horrible airport-crowded hardly any food/beverage choices no free wifi and way too small. Hope to never end up there again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Phuket Airport customer review

(United Kingdom)

A dreadfully poor airport not fit for purpose. Agree with a previous comment tear it down and start again or build a new one! The terminal is grubby and very limited in it's basic facilities. Small and overcrowded this airport does not create a good first impression of Phuket and when it comes to departures the queues start before you can even enter the terminal building.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Phuket Airport customer review

(Japan)

A dreadful airport! The check-in area swamped with people and chaotic. It's a very dirty small and extremely overused airport. There are international flights and many domestic flights going in and out of this small terminal and somehow it works. I suppose the Thai Airways lounge was just fine but the economy class area was similar to a bus station. I've used this airport before around 5 years ago and little has changed. They need to tear it down and start again or at least segregate domestic and international flights and passengers and add space.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Phuket Airport customer review

(Hong Kong)

On arrival long lines for immigration in fairness it was Chinese New Year holidays so lots of extra passengers to deal with but still only 60% of the immigration booths occupied. Once through immigration its quick to exit as your bags are already available a bit of congestion caused by all the various taxi touts so finding your pre-booked transport takes a keen eye. On departure you have to put your bags through x-ray on entering the terminal. There are two so go for the furthest one as its less busy. Check-in as one may expect for a busy holiday airport busy but well organised. After security there are a variety of shops not to many dining options but good enough for an average wait. Duty free is very expensive though and seemed mostly to be Russian tourists who were buying - not many others.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Phuket Airport customer review

(Switzerland)

Arrived at 12pm and so did 3 other planes from Russia. This meant immigration lanes were very long and it took over an hour to clear immigration. Airport is very old and it clearly was not built for the 8 million passengers which pass through there. Luggage was already waiting and we where whisked off in our hotel car. Departure there is a long line to enter as you have to get your bags checked at the beginning before going to check-in. Check-in was efficient and security relaxed. There is not really much when you arrive in the departure area. Flight left on time and TG has the most convenient gates at the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Phuket Airport customer review

(South Africa)

I used this airport in Apr 2011 it was being revamped and immigration was fast we also got free starter packs with free airtime at the airport once activated we could make calls to tell friends we were safe for the airport size it was great using it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Phuket Airport customer review

(United States)

Being a parent and traveller I am all for safety and security in airports. However it was taken to the extreme when going through the last security check near my gate in Phuket airport. Despite the fact that I had a 1 and 3 year old in tow security confiscated my baby forks! Then we are all served with actual adult silverware on the airplane including forks! Where is the common sense? Okay maybe it doesn't cost that much but the principle of the matter should be addressed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Phuket Airport customer review

This airport is extremely basic. I have been here a number of times over the years and it has not improved at all. The food facilities are terrible and the shops are no better. The only reason you would spend time here is in the mandatory check-in before departure. I was unfortunate to experience a delayed flight when I arrived at the airport and we caught a taxi back over to the JW Marriott which is quite close (confirm flight departure before leaving your hotel) and enjoyed some nice drinks and they had some entertainment as well. Amazing they don't have better facilities given the number of people that use this airport.
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3/10

Phuket Airport customer review

Definitively a bad airport not living up to the expectations and requirements of the millions of tourists coming to this tourist trap. But there is a little secret for the flights OUT of the country which will make you a VIP: the Priority Pass Club Lounge. If you are not member you will fork out about THB 800 but totally worth it. You register BEFORE the customs and they whisk you through the queues you even sit down at a separate desk for the departure formalities then the same charming hostess brings you to a very beautiful lounge with internet access decent food and all drinks you need. Then have a look at the crowds fighting for a seat.
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