Phoenix Sky Harbor Airport

✅ Trip Verified | I truly believe that the woman at Passport Control saved my life on Thursday, July 20, 2023. After being the last to disembark from a British Airways flight from London, I mustered up what little strength I had as I approached Passport Control. The woman at the entrance to Passport Control took one look at me and said, "You are having a medical emergency. Come with me to the wheelchair line." She whisked me to the front of that line and waited for the EMT staff to wait on me. I was taken to the Banner Medical Center via ambulance where we discovered I had an acute case of Pulmonary Embolism. I was going to try to push through my final flight to Tucson and get tomy home city. Had she not recognized the acute state of emergency I was in and taken me to get care, I may well have died. I will never forget her.

Not Verified | One of the worst airports I’ve been to. Surly employees, no bars only cheap food in overpriced chain style beer pubs or family grab and go’s. And not one place to get a drink in Terminal 3.

✅ Trip Verified | Terminal 3 restroom across from gate 6 was filthy and there wasn’t any paper towels to dry your hands. Half the restaurants were closed, not enough choices although it was only 6:30pm.

✅ Trip Verified | Phoenix Sky Harbor is not set up up to accommodate people with injuries or disabilities. I flew in and out of there in January and February with an injury and had bad experiences. In January I had to walk long ways to get from rental car return to Sky Train and then waited 40 minutes for wheelchair assistance. In February walked long distances again. There needs to be assistance provided from rental cars to airline ticket desk.

Not Verified | Very good service but would like consideration for announcements in both English and Spanish. We are proud Arizonans for over 20 years having retired from the Army in southern Arizona.

✅ Trip Verified | The TSA agents were the rudest I have ever encountered. I'm not sure if the TSA here trains their agents to intimidate passengers - like drill instructors in the military - but I met a few today that seem to have forgotten they are interacting with people just trying to get on an airplane to get home to their family. Very scary, unnerving experience and I will go out of my way to avoid this airport in the future. (Otherwise, service inside was lovely, great restaurant selection, super friendly people, clean and pretty airport. But the worst TSA experience of my life)

Not Verified | Next to TSA pre the floors were filthy dirty, dust, hair, black stains on the floor. TSA had me take off my shoes and didn’t have socks so I had to step on that filthy floor bare foot.

✅ Trip Verified | Why there is no a nap/chapel/compassion room in terminal 3? There should be also a multi faith room, why there is no one? Also family restrooms are not clean enough.

✅ Trip Verified | Based in Phoenix, I often have to travel through both Terminals and it is an extremely pleasant experience, specifically when compared to many other airports in the US and abroad, It can get a little crowded specifically in winter but with Clear and TSA Pre I never spent more than 5 min waiting for Security. Facilities are clean, including brand new Terminal 3 and there are amazing food options. There is nothing I can complain about outside of the lack of International flight options with only 1 daily destination to Europe and None to Asia … a shame for an airport serving more than 40 million passengers per year!

Not Verified | Of the 5 service employees we encountered, only one was cordial and she was on her break. All the others were short and talked down as if they didn't want to be bothered. Bought food and asked for some napkins and was given only one for the two of us. I am truly sorry I bothered you.